BTEC HND Hospitality: Finance, HR, and Legal Considerations

This report analyzes the financial and human resource management practices of 'Simply Catering,' a medium-sized catering company specializing in events across London, Essex, and other UK locations. The report details how the company manages its finances through budgeting, documentation, and avoiding unfair practices, illustrating this with a general journal example. It further examines the HR life cycle within Simply Catering, covering job analysis, recruitment, induction, career development, retention, and termination processes, including a performance management plan for the sous-chef. Finally, the report discusses the potential impact of legal and ethical considerations on the business, emphasizing the importance of adhering to employment laws and maintaining ethical standards. Desklib offers a range of study tools and past papers for students.

Submission Front Sheet
Project Code:
Programme:
BTEC HND in
Hospitality
Management
(RQF)
Unit Title and Number:
Hospitality
Business Toolkit
(Unit-04)
RQF Level: 5 Module Code Y/616/1791
Credit value: 15 credits
Module Tutor:
Module Tutor Email:
Date Set:
Cohort
Student’s name
Registration number
First Submission?
Word Count
1

Contents
Introduction................................................................................................................................3
How to manage finance and record transactions to minimise the costs.................................4
How to manage the Human Resources..................................................................................9
The potential impact of legal and ethical considerations on a hospitality business.............14
The importance of various functions of departments within the hospitality business.........17
Conclusion................................................................................................................................20
References................................................................................................................................21
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Introduction
The hospitality industry is flourishing at fast pace with the growing technological
advancements. The hospitality business is wide and has different segments that are managed
under the hospitality management procedure to operate them smoothly (Foster and Carver,
2018). In the hospitality industry there are several sectors such as accommodation,
entertainment, food, and beverages, catering etc. The catering service is the common service
of the hospitality industry that has role of providing the food to the different areas such as
hotel, airports, pub etc. The present report is based on the “Simply Catering” - the company is
specialized in events like weddings, birthday parties and family gatherings. The company is
medium size organisation that covers the areas like London, Essex, and other locations of
UK. The report highlights the technique to manage the finances and record transactions
within company. Further report assesses the management of human resource life cycle. The
report also aims to discuss the possible impact of ethical and legal considerations on chosen
hospitality business.
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How to manage finance and record transactions to minimise the
costs
Finance is considered as blood of any business because it helps the business in
smoothly running the operations of the business. Finance is one of the most essential aspect
of the organisation, in case of improper management the company will face issues in
sustaining in the industry (Sorin and Sivarajah, 2021). The fund of the organisation is
managed by a dedicated team of finance. They evaluate the monetary terms of the business;
their job is to do estimation that is the budget and then work and execute operations
accordingly. In case of 'Simply Catering' their operation are managed by finance team; they
follow all the ethics and principles that are required in the job.
These certain principles that Simply catering uses while monitoring and managing the
finance are discussed below:
Properly allotting the budget: The finance team should allot budgets to different
departments by doing proper research of the past documents and analysing the future
expectations of the organisation (Pearson and et. al., 2018). The budget proposed by the
finance team should be realistic so that the management can use this tool effectively to
maximize the productivity and the revenue. Simply Catering's financial team prepares a set of
budgets for the expenditure of raw material, utensils and further the resources used in the
catering department. This helps them in having a clear view of the expenditure that the firm
may incur during business.
Proper documentation: Finance of the business must be properly recorded; the
bookkeeping job must be done correctly (Jarratt and et. al., 2019). Finance team should
prepare proper accounts and documents to support the expenditure and the income that
happened during the financial year. They should separately make accounts for every type of
expenditure and income; this would help the top authority in easily analysing the finance of
the company. Simply catering prepares all the important accounts that are required to
evaluate the profitability of the company. Every monetary transaction in the business is
backed by proper accounts and entries which makes it more trustworthy and reliable.
Avoiding unfair practices such as window dressing: Window dressing refers to the
strategy of falsely showing the financials of the business to make personal or organisational
gain (Kuhzady and et. al., 2021). The finance team should follow the set practices that are
given by the management. Following window dressing or doing any kind of adjustments in
the finances is considered as a legal offence. This fall under the category of forgery as this
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impacts the holdings of the shareholders and investors of the company. Simply Catering
follows the right approach and does not alter the financials of the company. This helps in
maintaining a trustable relation with the investors of the company.
General journal
The journal shows the business transactions for Simply Catering.
The double entry of Simply Catering
D Capital A/C C
01-01-2021 cash £30000
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D Expensive A/C (Insurance policy) C
07-01-2021 cash £1200
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D Expensive A/C (Laundry fees) C
11-01-2021 cash £200
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How to manage the Human Resources
HR life cycle refers to a chain of tasks done to manage the human resource of the
organisation. This cycle ensures a smooth pattern in the hiring and recruitment process. This
cycle is well versed and contains all major aspects that needs to be covered in the process of
human resource management (Yallop and et. al., 2021). Simply Catering has a dedicated HR
department to manage this chain of activities in the organisation. HR life cycle revolves
around managing the human resources, the life cycle followed by the HR of Simply Catering
is discussed below:
Analysing the job requirements: This is important and the foremost job of a human
resource manager, this process involves analysing the number of positions that needs to fill.
HR is required to make a list of the positions open in the business. Simply Catering follows a
standard procedure of analysing the requirement of human resource at the end of every
month. This ensures that the expected tasks in the organisation are getting done appropriately
on time.
Attraction and recruitment: This refers to acknowledging the candidates about the
job openings in the business (Massari, Allievi and Recanati, 2021). HR uses different means
of communication that is through social media, emails, and newspaper template. Recruitment
process is properly established by the HR manager which includes interviewing the
candidate, a written test along with a group discussion. Simply Catering conducts an online
interview right after a written test compiled with the questions related to the job description.
This will help them to analyse the skills of their candidates appropriately so that they will
only hire skilled and talented employees for their company.
Induction, orientation, and onboarding - After recruiting the deserving candidate,
HR is responsible for explaining the job description to the candidate. The new employees are
informed about the policies and culture of the organisation along with the description of
company. Through this the manager tells the employee about the resources to which they
have access to. This process is often conducted on the very first day of joining the company.
Simply Catering do this process of orientation via the help of a Power point presentation.
This helps in clearing the doubts of the new employees, they get a clarity about the job profile
they are hired for. Induction needs to be easy to understand for new starters. Onboarding -
Get to know, comfort, desk allocation, a customisation, familiar with ethics, culture.
(Avraham, 2017). An effective induction process will help the company to retain their
employees because here, the company made their impression in front new employee. Hence,
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motivated and supportive induction process will help the employee to understand their work
effectively and remain in the company for longer period of time.
Career planning and development - HR manager conducts several sessions regarding
the training and development of the employee's skill (Roelofsen and Minca, 2018). They
provide their employees with ample of opportunities so that they can have scope of growth in
the organisation. Simply Catering conducts a seminar and session on different skills every
Saturday. This will help top motivate employees which further help to reduce the turnover of
employees
Retention - Retaining the employees in the company is performed in every
organisation. As hiring process requires a lot of resources and time, that is the reason they do
not want to conduct this process again and again (Brych and et. al., 2021). Simply Catering
follows a process of reward and promotion to retain the employees in the company. An
employee whose work is respected and appreciated will always have interest in staying in the
company. When employees get retained by the company for longer period of time then this
will also help the company to grow well because if employees serve more time for the
company then they will help the company to increase their productivity and profitability by
their enhanced potential to perform organisational task effectively.
Separation and termination process - Termination is done in cases when the
employees are unable to deliver the result that is expected from them (Murillo and King,
2019). Simply Catering do this process only when there is serious violation of activities that
are prohibited in the business or in case when the employee is unable to fulfil their job
demand. Separation - retirement acknowledgement, maintain good relationship, company can
expect good and positive feedback from the former employee. A positive separation and
termination process b y the company will help the existing employees to get motivated that
their company will not let them go in bad condition. Hence, the company is required to say
thanks to the employee who is leaving the organisation for serving for them and wish them
well for their further professional life.
Management plan for the sous-chef in Simply Catering
The performance management plan is systematic and structured plan developed to
analyse the performance and proficiency of the employees in achieving the company's goals
and objectives (Padayachee and Henning, 2018). The company is facing various problems
related to the management of the employees and areas. Due to ineffective management of the
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employees and functional areas the company is not able to retain their talented employees. To
resolve this issue of the Simply Catering they are three steps that are discussed underneath:
Plan: This is beginning stage in which the HR manager, will identify the various
problems and plan the solutions accordingly to solve the issues that bad for the performance
of the company (Avraham and Ketter, 2017). The HR manager of Simply Catering develops
strategic plans to address a problem or achieve some objective. It is essential for the chosen
organisation to analyse their existing environment that what issues and challenges they are
facing currently within their organisation and according to that they are required to make
effective strategies to mitigate the challenges. In context of Simply Catering, their HR
manager analysed that they face issues with negative behaviour of some employees and
retaining their staff members. Hence, effective strategies like time to time meetings should be
conducted to explain employees that how company will get affected by their negative
behaviour so that they will change their behaviour. Here, HR manager is required to explain
their employees that their negative behaviour will not only harm the organisation but it will
also harm their personal and professional growth. They are required to punish their
employees for any negative behaviour within the hotel. They are also required to reward their
employees for positive behaviour to motivate them to follow effective and supportive
behaviour within the hotel. This reward system will also help them to motivate other
employees within the company. Effective and fair reward system based on employees
performance and behaviour will further help to retain employees.
Monitor: This is the second stage in which the implemented plans are observed and
analysed. This activity is conducted to match the actual results with the planned one's (Green,
Stanfield and Bramley, 2019). This task of HR is continuous and repetitive in nature due to
the evaluation process. HR of Simply Catering further communicates the result to their
reporting manager from which they come to an informed decision. In this stage, HR manager
is required to monitor that whether conducting meetings on regular basis and reward system
is helping them to enhance their employees behaviour and retention or not. In case employees
are not able to change their behaviour even after following the strategy made in previous
stage then HR manager must think to change the plan. At this state, HR manager must ask the
leaders to provide effective and fair report of employees on timely basis.
Review: This is the result of the whole process where the performance after the
implementation is reviewed on various aspects (Shah, Jan, and Baloch, 2018). HR of Simply
Catering do the review process by making tables which suggest the performance of the
personnel. This list of performance is communicated to the manager, they analyse the report
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by matching the planned standards. Employees who can serve the standard are further
rewarded by the manager. In this process the HR manager must conduct meeting especially
with those individuals who have negative behaviour even after applying various strategies to
change them. In this meeting HR manager must ask the reason that why they are not ready to
corporate with other employees well and warn the employees to change their negative
behaviour and must highlight the negative outcome they can face in future if they remain
constant with their existing negative behaviour. For retention, the HR manager must ask the
employees about the reason for leaving the organisation and then work upon those factors.
For example, in case their few of the employees are leaving the company because they get
other opportunity where some other company is offering them good amount of salary then
their existing firm. HR manager is require to discuss this with their executives and make sure
to offer attractive amount of salary to their employees so that they will retain in organisation
for longer period of time.
The importance of the HR life
HR life cycle help to identify the stages through which a employees must go through
while being a part of a company. Its various stages help in understanding their behaviour and
attitude of employees. During the stage of recruiting employees, it is essential for employer to
identify the skills and talents of employees perfectly and then hire those employees who have
best skills among all. This will help organisation to increase their productivity which further
help to develop profitability of organisation. Career development stage will help employees
to get higher motivation to perform better in the organisation to achieve goals. This will help
to enhance the skills and talents of employees which further help to manage talent of
organisation and overcome the issue of staff retention.
Judgements and recommendations on how HR processes and documents can be improved
Few of the recommendations regarding few stages of HR life cycle is mentioned
below:
Attraction - This is the stage where candidates attract toward a company while
noticing their advertisement for candidate to fulfil their vacant job. Here, it is recommended
to company that they can mention all requirements of skills and talents within their job
advertisement so that only those candidates will apply who have those talents.
Recruitment - Here, interviewer check the skills and talents of different candidates. It
is recommended to recruiter of Simply Catering to check all the skills and talents of their
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