BTEC HND Business: Working and Leading People - ICON College Report

This report, prepared for the BTEC HND in Business program at ICON College, delves into the multifaceted aspects of working with and leading people. It begins by outlining the documentation required for selecting a new employee, focusing on job descriptions, person specifications, advertisements, and the interview process, using The United Parcel Service as a case study. The report then analyzes the impact of legal, ethical, and regulatory considerations in recruitment, including employment legislation, general employment law, and ethical considerations. It further explores the roles of leadership and management, comparing their differences and examining leadership styles in various organizational situations. The report also assesses the benefits of teamwork, and discusses planning and delivering employee development needs assessments, including the use of SWOT analysis. Finally, it evaluates the success of the assessment process, emphasizing the importance of clear structures and addressing employee deficiencies to enhance performance. References from the original document are also included.

Departament of HND Business and Management
ICON College of Technology and Management
Faculty of Business and Management Studies
BTEC HND in Business
Coursework:Working whith and Leading People
Student id 14208 Page 1 of 21

Departament of HND Business and Management
Working with and leading people

Departament of HND Business and Management
Contents
Introduction.................................................................................................................................................5
Task 1...........................................................................................................................................................6
1.1 Documentation to select a new employee for the organization........................................................6
1.2 Impact of legal, ethical and regulatory considerations......................................................................7
Driving limit: This is the most valuable aptitudes of the pioneers that help the association and its
worker in the best way. The representatives who are doing their work in the working field require the
direction of some experience individuals. The pioneers are the person who can give every one of the
backings to the representatives by setting the ideal case of work for the workers. The top
management has to guide their staffs by showing them the correct ways in the working schedule as
the company can achieve or gain their target in the current competitive market. ..............................13
Explaining the inconveniences of the representatives:The representatives frequently confront issues
while working in the association. The issues are for the most part explained by the representatives to
keep up the ideal work process in the authoritative condition. If the employees have to face issues or
difficulties within the organisation, it can be problematic for the organisation also.If the employees
face some problems in the working period, the organisation cannot reach to their target. So, the
organisation should focus on this prospect as they can solve the employee’s issues as well as they can
achieve organisational goals. ................................................................................................................13
Infers the Outcomes: The results from a specific occupation or work is fundamentally determined by
the pioneers of the association. It is to be said that the pioneers assume a fundamental part in the
employments of the association and the outcome reflects it. If the employees cannot get proper
guides or the leaders fail to motivate their staffs, then the employees cannot complete their tasks
properly. In this case, the organisation has to face decreasing outcomes which is not acceptable and
expectable to the specific organisation. ...............................................................................................14
2.2 Difference between leadership and management...........................................................................14
2.3 Comparing the leadership style in different situations of the organization.....................................15
Task 3.........................................................................................................................................................17
3.1 As a manager how would you assess the benefits of teamwork in your organization?.......................17
4.2 How would you plan and deliver the assessment of the development needs of your employees? 19
The partner or the representatives of a specific association needs customary assessment that help
them to give better execution and furthermore help to accomplish the objectives. As indicated by
with this, the supervisors and pioneers of the association need to looks of the every representative's
execution. For the executives, it is extremely troublesome for them to discover the issues of every
representatives and attempt to take care of their issue and build up their work by showing them and
utilizing the tutoring apparatuses. In the event that the supervisors of the association need to assess
the extension of individual then they need to take after the individual's work record, ought to meet
with him or her by and by, and look upon their announcement while they are working(Information
Needs, Information Sources and Information Use, 2005). The data which they gathered about the
individual additionally ought to be assessed deliberately. For this matter, they likewise utilize the
SWOT investigation which found the individual's quality, shortcoming, openings and dangers...........19

Departament of HND Business and Management
4.3 Evaluate the success of the assessment process used in your organization to support the
development needs of employees.........................................................................................................19
For assess the strategy legitimately, the troughs and pioneers of the association ought to make a
reasonable structure which can help them to build up their business. The evaluation procedure is
extreme for taken as it estimation the supportiveness of the occupation. Alongside this, the appraisal
procedure needs to make effectively, and they assumed. There are discovered numerous reasonings
in the gauge procedure. The association can comprehend the helps which are associated with their
present errand by the accomplishment in the evaluation procedure. For development prerequisites,
they likewise delete all the insufficiency of the businesses or partners. In the wake of getting the
accomplishment of any assignments in the affiliation, they likewise need to see the blunders since
they can delete these mistakes in their home undertaking or assignments. It likewise helps them to do
their function admirably in their when they arranged their next assignments. Later on, these
proposals will help them to satisfy the employment precisely..............................................................20
References.................................................................................................................................................20

Departament of HND Business and Management
Introduction
The workers of a specific organization are the most imperative resources of the
organization. Contingent upon the works of the representatives the association may
discover achievement. So the expert of the association must discover them in a
dynamic position while selecting. The task is about the diverse enlistment prepare that
the administration of the organization must follow with a specific end goal to choose the
best possible qualified workers for the coveted position. This project report is based on
an organization, “The United Parcel Service”, and company will hold an enrolment
procedure in the association. This is the world's biggest bundle conveyance
organization. This organization is additionally identified with the store network
administration arrangements. The headquarter of organization is in Sandy Spring,
Georgia, and United States. United Parcel Services conveys approx. 15 million bundles
once a day to pretty much 8 million individuals in around 200 nations in world wide.
There are various components and issues which are included in this represent in the
beneath segment. In it venture way toward enlisting individuals in organization will be
talked about. Enlistment of this report will be going through various procedure of
meeting. Be overtaken meeting the points of interest of competitors will be acquired for
waitlist qualified applicants. This inquiries will think around learning of competitors or
subsequent to completing meeting part choice of the applicant will aid contender to be
worker of organization.

Departament of HND Business and Management
Task 1
1.1 Documentation to select a new employee for the organization
Enlistment procedure is procedure through this organization chooses qualified
contender for coveted various position in organization. The United Parcel Service has
specific statement strategy to choose new representatives for association.
Job Description- Required skilled and educated possibility for position of Sales Manager.
The fundamental employment of this position is to oversee every one of the business
exercises of a specific zone. It implies that the obligation of the Area Sales Manager is
restricted in a region where the deals will be finished.
Person Specification- According to my perspective the qualified competitors must have
a four year college education in administration course from a perceived college and must
have great correspondence ability and PC dealing with. The competitor should likewise
have approx 3 year' involvement in working position. I for one observe that the applicants
must have a sure and an uplifting disposition so as to deal with various types of
circumstances in the business showcase.
Advert- The United Parcel Service needs a qualified representatives for joining
organization. The opening are accessible in the organization for the administration
understudies. Come and join The United Parcel Service and improve your vocation by
giving the best bondage.
Shortlisting Matrix- The hopefuls with legitimate qualification will be chosen through
meeting forms. Procedures is, composed exam, Group discussion and individual meeting
and the applicants qualify every one of the rounds will get the arrangement letter from the
organization.
Invitation to interview: There are nine opening in The United Parcel Service for the post
of Shop keeper. Intrigued applicants may send their CVs in organizations email id that is
provided underneath. Hopefuls with a four year college education in the administration
think about and having two years of experience can accomplish the meeting. The place of
the meeting will be declared by telephone calls. All the best.
Regards,
HR of The United Parcel Service
Interview questions: The inquiries are going to know the determination and the
information of a specific competitor. The talking power and the capacity to deal with the
weight will be checked with the assistance of the inquiries questions. I for one feel that the
qualified applicants must face an intense meeting round to make them proficient. It is
really the post is excessively pivotal from the organization's perspective so I think it is
important to test the qualification of the applicants in the best way.

Departament of HND Business and Management
1.2 Impact of legal, ethical and regulatory considerations
The business is the most vital process for any organizations that are enlisting new
representatives for various posts. It is to state that the representatives with the best
possible qualification must be chosen for the organization(Gitman, 2009).
Impact of Employment legislation and laws:
There are many effects of the enactment and laws of business. The effects can be
grouped in three phases to portray the genuine situations of effects.
 Direct affect where the conduct of the association and additionally the
representatives changes on account of the legitimate necessities of the
association. It is so in light of the fact that the representatives and the
administration division must work as per the necessities of the
organization with a specific end goal to accomplish the hierarchical
targets.
 This is indirectly impact on organisation's policy and procedures.
 There is no specific connection between law and different practices that
are moving in the same position in a organisation.
General employment law: This law really endorses the gauges for extra time paid and
salary that influence most open and work. It needs businesses to pay the
representatives in the best possible manner and the extra minutes paid must be one-
and-one-half-times of the standard wages.

Departament of HND Business and Management
Different types of acts: There is distinctive sorts of act in enlistment procedure relying
on the sex, the physical condition, bigotry and segregation of the competitors. The
organization may require distinctive sorts of representatives for different posts. The
hopefuls consequently should be assembled relying upon the state of their wellbeing,
capacity, attitude and decisions. That is the place the organization will have the capacity
to enroll culminate contender for the posts of the organization.
Ethical considerations in recruitment: The moral thought in the enrollment procedure
is the most vital variable above them all. In this procedure the competitors are tried
relying on their different qualities. In this situation numerous moral thought can be
determined and they are as per the following,
 The competitors must be chosen by the profile of the employment keeping in
mind the end goal to keep the future wastefulness.
 The ads of the employment must be set in the ideal place with a specific end goal
to get increasingly criticism from the intrigued competitors.
 The position or the post of the occupation must be illuminated in most ideal way
so that the applicants land think about the position and after that they can
approach.
 The applicants must be looked into in view of their benefits. The association
needs legitimate qualified possibility for the coveted employment. Through this
procedure the administration of the organization will have the capacity to select
the ideal workers for the ideal employments.
1.3 Role of HR manager in the selection process

Departament of HND Business and Management
Role of HR supervisor in choice procedure is straightforward shape authoritative key
see. But part are excessively intense as Human Resources is person who will settle on
choice of choosing correct representative for the correct sort of employment service
(Active Healthy Kids Canada's Position on Active Video Games for Children and Youth,
2013). Contingent upon choice of HR organization may get themselves sin better
position or in a risky circumstance (Ring, 2014). The competitors are likewise propelled
by the HR while giving the meeting.
My part in the selection process: I am one of dynamic individuals in the choice
procedure and being on e of the pivotal piece of the enrollment procedure I need to
experience the criteria from time to time keeping in mind the end goal to choose the
qualified contender for the association. I have chosen to pick the competitors in view of
three primary things,
1. Application frame: The procedure and the comical inclination of the applicants will be
known subsequent to seeing the path by which the competitors have topped off the
shape. It puts a substantial positive impression upon the brain of the selector if the
frame is topped off in the best way. As indicated by me it says in regards to the general
pictures of the hopefuls.
2. CV's, References: Secondly the competitors are made a request to drop their CVs
and in the wake of experiencing the subtle elements the impression and the scholastic
nature of the hopefuls are known. I for one will run with this procedure keeping in mind
the end goal to choose a specific applicant in the association. In addition the references
of the current representative of the organization assume a key part with a specific end

Departament of HND Business and Management
goal to choose competitor. I can state that the competitor with a reference is constantly
one stage forward instead of alternate workers.
3. Interviews: Last however not the minimum; the meeting procedure assumes a
fundamental part in the choice procedure. I for one concur with the reality this is the
most well-known procedure to choose the qualified representative in an association.
Each and every detail of the hopefuls is known through the meeting procedure as it
were.
In this field of determination process the radiance impact is more than compelling. The
impact really advises about the propensity to utilize the worldwide assessment so as to
make judgement about particular identity. Effectiveness and capacity of applicants can
be identify through this impact. It impact truly helps during time spent meeting or
keeping in mind that choosing the contender for the diverse posts of the organization.
Interview questions
 Tell us something about yourself.
 Tell us something about your last working experience.
 What was the reason for leaving last organisation ?
 What are the things that attracts you toward this company ?
 Do you think that you are capable for this company ?
 What was your last pay scale ?
 What is your expectation of salary from us?

Departament of HND Business and Management
These are the general question that are asking in interview season of a candidate. For
selection criteria, a individual ned to prepare them effectively.
Task 2: Styles and impact of leadership
2.1 Skills of Leadership
In this numerous aptitudes of a specific pioneer in the association (Peshawaria, 2011).
For this it can be determine that pioneers can used the hierarchical representatives to
accomplish their objectives. In addition, it is numerous abilities of the pioneers can used
various methods that matters of concern. Leaders of any organisation need to be
efficient in demonstrating and explaining everything to the employees to achieve the
goals and objectives of the organizations. The leaders of any business organisations
should conduct some activities like motivate, delegate, creative, responsible etc. The
leaders should spread trustworthiness, positivity etc. to the employees as they can
complete their task successfully.
Motivational Skill: It can be the most vital aptitude of Pioneer, through this they can
easily improve their employees skills (Coumbe-Lilley and Weidner, 2015). It helps to
representatives to accomplish for their objective. Also, the representatives require
inspiration when they are making a specific showing with regards to. The workers with
appropriate direction of the pioneers wind up to be in the ideal circumstance. The
worker fulfilment level is in this way expanded. Motivational skill is very important for
any type of organisation as it helps the employees to be motivated within the working

Departament of HND Business and Management
place. Motivational skills help the staffs to carry on their job successfully to achieve the
goals and objectives of the organisation.