BTEC HNC Business Unit 4: Management Operations Analysis

This report examines the core concepts of management operations, with a specific focus on the distinct roles and responsibilities of leaders and managers within an organizational context. The report begins with an introduction to operation management, highlighting its significance in achieving profitability and efficiency. It then distinguishes between the functions of managers, who oversee internal and external resources, and leaders, who inspire and motivate employees. The report further details the characteristics of both managers and leaders, providing examples from Tesco. It also explores the functions of management as defined by Henri Fayol, including planning, organizing, commanding, coordinating, and controlling. The report also analyzes different leadership styles such as democratic and coaching leadership, and discusses the importance of both 'hard' management skills and 'soft' leadership skills. The conclusion emphasizes the critical roles of leaders and managers in driving company success and highlights the positive impact of effective management functions on business operations. References are included to support the analysis.

MANAGEMENT
OPERATIONS

Table of content
 Introduction
 Role of leader and manager
 Difference between leaders and manager
 Conclusion
 References

Introduction
 Operation management is a process of business administration that tries to attain the
highest level of profitability and efficiency.
 It tempts to manage the flow of cost and revenue within a business.
 The study shed a light upon management operations and identify the role and
responsibility of leaders and managers.

Introducing Leader and manager
 Managers: Manager are people who manage the internal factors
and external resources in an organisation.
 Leaders: leaders are the idol and model of individuals in an
organisation. Leaders are people who continuously work for
improving performance of employee, they motivate, encourage
and guide individuals to come out with their best potential.

Continue…
Particulars Managers Leaders
Roles and responsibilities  Managers define organisational
goals and objectives and give
commands and order to the
subordinates.
 They manage and organize
employees working in Tesco.
 Managers have subordinates and
employees working under them.
 Leaders create visions, finding
strategies, techniques and set
direction for achievement of
specific goal. They motivate the
subordinates to perform their best.
 They align individual employees
to work together and build
dynamic teams..

Characteristic of Manager
Manager
 They have good management skills.
 They are good effective communicators.
 Managers of Tesco have deep knowledge and experience of business operations.
 They are good in time management that helps managers to organise various
institutional activities

Characteristic of Leader
 Leaders have self awareness and prioritize
individual development.
 Tesco leaders are responsible and have ability to
delegate.
 Leaders have effective communication skills by
which they urge to encourage and influence their
team members.

Continued….
Examples
 Manager of Tesco respect its subordinates listen to their problems and is a resource of
knowledge and guidance for the worker.
 The leader of Tesco keep motivated their employees in order to improve their
performance and sustain the brand image of a firm as well

Functions of management
 Management is a process that controls and directs the activities in an organisation to achieve specific goals.
Henri Fayol was the first theorist who described the functions of management. Manager of Tesco follow
these management function. According to Fayol there are five main functions of management the following
are mentioned below:
 Planning
 Organizing
 Commanding
 Coordinating
 Controlling
Organizi
ng
Planning
Function
of
manager
Coordinati
ng
Comman
ding
Controllin
g

Leadership styles
 Leadership styles play a vital role on the behaviour of a leader. Tesco leaders
mainly use 2 styles of leadership these are mentioned below:
 Democratic leadership style
 Coaching leadership style Leadership style
Democratic Coaching

‘Hard’ management skills and ‘soft’
leadership skills
 Hard skill of management complies with the skills which a managers must possess
in order to take a business at further level of success. Whereas, soft leadership skill
refers to the competencies which leader possess in order to lead a team towards a
further level of success. Such that communication, teamwork and decision making
etc.

Conclusion
 By summing up above it has been concluded that leaders and managers plays an
important role in the success of a company, though their roles are different but they work
on single motive i.e. to improve the performance of a company.
 Further, PPT concluded that by using Fayol management functions, manager of a
company are able to performed daily operations and this in turn cause positive impact
upon the business operation.