Evaluation of Management and Operations at Tesco: Unit 4 Report

This report provides a detailed analysis of management and operations, focusing on leadership roles and functions within different situational contexts, specifically using Tesco as a case study. It evaluates leadership theories, including system, contingency, and situational leadership, and their practical application. The report explores key approaches to operations management, such as Total Quality Management, Six Sigma, and Just-In-Time, and examines their importance in achieving business objectives. Furthermore, it discusses factors affecting operations management and the decisions of leaders and managers, offering insights into how these elements contribute to the overall success of a business like Tesco. The report covers topics from product launches and conflict management to waste reduction and customer satisfaction, demonstrating a comprehensive understanding of the subject matter.

Management &
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
P2 Evaluation of role of leaders and functions of in different situational context.....................3
P3 Application of different leadership theories..........................................................................5
TASK 3............................................................................................................................................6
P4 Key approaches of operations management and role of leaders and managers.....................6
P5 Importance of operations management for achieving business objectives............................7
TASK 4............................................................................................................................................8
P6 Factors affecting operations management and decisions of leaders and manages................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management is the method through which company manage to operate different activities
and perform their action in efficient manner. This is consider as essentials element which is
required at all the level of organisation(Blatstein and et., al., 2020). Along with this, operation
management is also crucial and it also require to manage and control all the logistic and supply
chain process within the company. The present report is based upon Tesco which deals in retail
services and the head office of the company is in UK. Main purpose of this report is to
understand different theories and approaches in the management. Beside this, operation
approaches are been used to examine and explore different activities effectively.
TASK 2
P2 Evaluation of role of leaders and functions of in different situational context
Managers and leaders are those who make effective decision and motivate employees to
achieve desire aims and objective in the well define manner. There are different kind of
techniques and method which assist manager as and leaders to function in all kind of situations.
Both the department have define set of roles and have unique way to perform better and also
improve the skills to as to deliver high quality product and service. Management of Tesco have
to make use of theories effectively as to with proper skills and knowledge.
Situation I
Product launch: As per this situation company create or develop new product in order to attract
large number of customer . In the context of Tesco company is offering new product item such as
electrical and household product and both manager and leaders have duty to manage and control
the activities to make successful launch.
Role of a Leader: As per the first situation leader have the responsibility to manage and
control the organisation work to improve work efficiently. In this transformational leadership
style is used to leaders of Tesco as this adoption will aid workers of the company to expand and
explore the business to the larger extent. Further company have leaders and prime duty to
empower the workforce and make sure to provide all the important resource to the employees
and this will provide timely services to final user. The transformational leaders style help
individual and firm for better future and with the proper insight to regarding change in the
environment and organisational activities.

Functions of a Manager: The manager plays an vital role in the organisation to as they
have responsibility to control and track all the activities within and outside the firm in the well
define manner(Higgins and et., al., 2020). In the context of Tesco , during new product launch
manager must provide proper skill and training as the achieve desire aims and objectives
effectively.
Situation II
Conflict management: As per the situation every organisation have conflict as which is natural
and it usually occur because of misunderstanding and or lack of information. Hence this is
important for Tesco management to have proper flow of information to achieve desire aims and
objectives.
Role of a Leader: As per the given organisation situation the leaders to must democratic
leadership style as this help employees authority to take their own decision and it also reduce the
conflict and chaos to some extent. In this process leaders is been involve as to figure out the
change and also provide right direction to consumer.
Functions of a Manager: Manager of Tesco must take initial step during the conflict and
to reduce conflict as to manage stability in the organisation. As for the manager this is essentials
to have proper system through which all the function of company take place. Apart from this,
manager have responsibility to take feedback which reduces conflict and provide healthy
environment in the company.
P3 Application of different leadership theories
System leadership theory
This theory ensure that leaders must have different set of skills and capacities as to
manage and control different factor which present in the organisation. This kind of leadership
style help in collaborating and building effective system which help in managing and controlling
different factor which directly impact the productivity of the company. For Tesco the leaders and
manager must develop proper structure in which all the business work should be undertaken to
promote and take effective measure for improve the efficiency of workforce and also this system
provide better revenue for longer time duration. Such kind of leadership is adopted by those
management who have various department to manager and control the effectiveness. Tesco have
different stores all across the nation where system leadership theory must be taken into account
for creating business model for a longer time period.

Contingency leadership theory
This leadership theory define as the state in which leader have effective decision which
works upon how the leaders work and operate in order to handle situation. In the context of
Tesco leader must implement such theory as it bring success and growth and also bring
competence in achieving desire aims and objectives effectively. The action taken by the leaders
are under taken by the internal and external forces which influence the situation of the company.
As leader can apply the leadership style of there choice as this provide flexible environment in
order to handle the situation effectively. The managers as well as leaders of Tesco have vital role
to play in organisation to influence the employees to achieve desire aims and objective.
Situation leadership theory
This theory describe that leader of any enterprise can style of leadership as per the
situation in which firm can improve the overall working environment as well efficiency of
workers to some extent. There are various method through managers and leader of Tesco can
maintain work and other activities in a well define manner. In this theory, there are different kind
of decision take place by the leaders as per the situation. Tesco management have responsibility
to implement leadership style as per the needs and requirements of the situation. As this method
aid company to minimize the conflict and develop a sustainable business model for longer time
duration. For example, some employees works under pressure and with less efficiency. Hence
this create lot of stress where leaders along with manager can make use of situational leadership
which tend to provide flexible working environment in the organisation as this reduces work load
for employees and also help in increasing the skills and ability to bring out maximum out put for
the company.
TASK 3
P4 Key approaches of operations management and role of leaders and managers
Operation management is an essentials elements of enterprise which enables firm to
design and operate as to improve the productivity and supply chain of the company. This is the
collaboration of concept and application through which firm make effective decision for
expansion and growth of the company effectively(Limbach and et., al., 2020.). All the plans and
action to taken care of the company and administration of the company have prime
responsibility to manage and control the all the kind operation in order to maintain demand and

supply present in the market. Tesco is an British multinational company which produce different
kind product and daily household commodities to consumer. Manager of TESCO uses various
key approaches for its operations and define different roles of leaders and managers. All these
different theories are discussed below:
Total quality management
This is the process in which the company tent to figure out the problems and focus on
minimizing the waste and find out solution for managing the resource effectively. This method
help firm to manager and control the activities which are useful for controlling the firm to the
maximum output. Tesco must focus on the customer and involve all the employees for constant
improvement which lead to success and growth effectively. In order to improve the quality in the
management leaders and management have responsibility to use effective communication to
integrate the quality of discipline which help in improving the culture for betterment and growth.
Apart from this, manager must make sure that employees participate in all the organisational
activities which tend to increase efficiency and goal in a well define manner.
Six sigma
This is also another method in operations where organisation use it for improving the
quality of product and service. In other words it is an statistical data driven approach which have
continues improvement technology for eliminating defects in the product, process or service. In
the context Tesco leader have responsibility to develop driving forces to prevent defect and
provide right path to employees as to accomplish common goal . Whereas manager have to
provide all the resources and workforce and to bring out useful result. Hence this drive to create
standardization for Tesco and make sure to accomplish desire aims and objectives effectively. It
cab be applied anywhere which help in increasing efficiency for betterment and growth.
Just in time approach
It is an approach where the manager line up the raw material orders for the supplier who
directly produce and schedule the work effectively. Different companies employ such stock
inventory strategies as to increase the efficiency and decrease the waste by receiving goods and
as they need them to maintain and produce work effectively. For Tesco manager can properly
forecast the demand accurately and help in fulfilling the needs and requirements of the firm
effectively. However leaders in this approach use to guide and facilitates employees as to
maintain the demand and supply. Further this method reduces cost by minimizing the warehouse

needs and companies can less on the raw material because they have enough resources to make
better product which create more market share effectively.
P5 Importance of operations management for achieving business objectives
Operation management is the process in which firm tend to manage and control the
activities which are essentials for the company to expand and explore business effectively. The
main purpose of manager is to make sure about the process and timely delivering the services to
final user (Ma, Liu and Meng, 2020). The operation management consist of different steps which
include from raw material to finished product. Here are some steps which are given below in
detail manner:
Product quality: In this competition world, it become essentials for all the firm to
provide high quality of product as this will help in creating better brand image in the minds of
customer. For Tesco management have to focus on achieving better quality product by
improving the operational management. Hence this aid organisation to create high end product in
which customer can trust. Here the manager can use TQM where this method improve the skills
and productivity of the company effectively. Along with this it also aid organisation to create
sustainable business model which lead to expansion and growth.
Minimize waste: Another important aspect in which firm use to reduce waste as to
increase productivity of the company. Eliminating wastage of resources from production process
will bring productivity and quality in the offerings company. For Tesco management it is
essential to figure out the way to improve the efficiency by using different technology. Apart
from this, entity can promote work culture under the guidance of leader so that work can be
accomplished effectively. However the managers have responsibility to manage and track all the
activities which are essentials for the maximum output for the company.
Customer satisfaction: This is the basic element of production as company tend to make
high end products as to achieve desire aims and objectives. Now a days customer needs and
demands are changing constantly so this become important for the company to fulfil the need
and requirements of the customer. In order to maintain satisfaction level Tesco manager and
leader have responsibility to take feedback from the users and improvise the change as per the
needs and requirements to make effective decision for growth. TESCO managers can conduct
research of marketplace before launching its products in the market for understanding the needs

of the customers and projecting and positioning their offering accordingly so that more and more
potential buyers can be attracted towards the organisation.
TASK 4
P6 Factors affecting operations management and decisions of leaders and manages
This framework is used to analyse the external factor which are use to monitor and
evaluate the different elements of strategic management. So in this case Tesco administration
have to closely look at the environment and make sure to implement proper strategies as to
achieve common goal in a limited time frame (Nie and et., al., 2020). Beside this, firm have to
manager and control activities and manage to adopt all the changes present in outer environment
as this make a better impression as well as positioning in the company. There are different factor
in the organisation operation which are explained briefly blow:
Culture: Each country and organisation have there own set of culture through which they
perform there operational activities effectively. Thus it is crucial for the all the organisation to
follow all the framework and guidelines of the culture in which firm use to manage the work
effectively. Hence the difference in the culture affects the business and the operation in both
positive as well as negative manner. As the company have different store at various location so
manager is responsible to be well aware about the unique culture.
Stakeholders: Another important aspect for the company are there stakeholder who are
consider the most valuable assets for the company. They can be both internal and external parties
of the company who plays an essentials role in completion of work in the well define manner.
These stakeholder will also effect Tesco so management is liable for achieving desire aims and
also help in fulfilling the needs and wants of stakeholder.
Corporate social responsibility: This become essentials for the company to indulge in
CSR activities for the upliftment of society. Apart from this, it also help in creating brand image
and which indirectly aid firm to manage and control the all the organisational activities
effectively. For this, TESCO take steps for the conservation of environment as it is important
because government also pressurise them to improve the conditions of environment.
CONCLUSION
As per the above mentioned report this has been analysed the operations and management
are both essentials element for the company to earn profit for longer time duration. The leader

and manager plays an vital to increase the efficiency of employees as well as productivity of the
firm. Hence the leadership approach is been used to as per the situation which help in increasing
the sales and productivity in a well define manner. However the importance of operational
management and stakeholder are describe as the important factor for the company. So manager
must keep all the activities align in order to make operational activities successful.

REFERENCES
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