Pearson BTEC HNC in Business Unit 4: Management and Operations Report

This report delves into the core concepts of management and operations, examining the distinct roles of managers and leaders within an organizational context. It explores the critical responsibilities of managers, including planning, organizing, and supervising processes to enhance efficiency and profitability. The report also highlights the key characteristics of effective leaders, such as strong communication, decision-making capabilities, and the ability to inspire and motivate employees. Using MANGO, a retail industry organization, as an example, the report discusses the practical application of management and leadership principles. The conclusion emphasizes the importance of both management and leadership in achieving organizational objectives, while also providing references to relevant academic literature.

Management and Operations
Task-1

Introduction
 Management and operation include planning, organizing as well as
supervising process for making required improvement for higher
profitability.
 In simple term, it is the administration of business practices for creating
high level efficiency in the organization. This report is MANGO which is
retail industry organization founded in 1984 and they deal in mainly
clothing as well as accessories.

Roles and Characteristics of leader
 Manager are the individual who manage the business activity in order to
achieve organizational aims and objectives.
 They have the responsibility to hire employees as well as provide appraisal
and also monitor attendance. In other words, manager also refers to the
business agent who manages the business affair within the organization.

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 Representatives of the organization: A leader is the face of the organization
so individual have represent seminars, conferences, general meetings on the
behalf of the company.
 A friend, philosopher and guide: The major role of a leader is that he is a
friend, philosopher and guide.
 Inspire and motivate: Leader have the role to inspire and motive employees
who are working in the organisation.

Characteristics of leader
 Communication: This is referred to be one
of the most important skills which is to be
possessed by a leader in an organization.
 Decision-making capabilities: A leader
should have the capability to choose the
best alternative among the available ones.

Characteristics of manager
 Knowledge: Manager performs various roles
and responsibilities which includes planning,
organizing, coordinating, controlling etc.
which assist an organization to achieve
competitive advantage in competitive market
world.
 Experience: An individual is promoted as a
manager due to having their experience in
work field.

Conclusion
 It is concluded from the present PPT that manager and leader plays
different but important role which assist an organization in achieving its
desired goals and objectives within pre-determined time period. Manager
formulates an effective plans and policies whereas leader has a duty to
comply with such plans and guide employees in right direction.

References
 Bromiley, P. and Rau, D., 2016. Operations management and the resource
based view: Another view. Journal of Operations Management. 41. pp.95-
106.
 Burgess, L. and et.al., 2016. Improving Business Processes for More
Effective Transportation Systems Management and Operations (No.
FHWA-HOP-16-018).