BTEC Management and Operations: Watson's Water Report and Analysis

This report provides a comprehensive analysis of the management and operational procedures within Watson's Water, a prominent Hong Kong-based distilled water company. It begins with an introduction and outlines the company's management structure, illustrating the hierarchical organizati...Read More

Running head: MANAGEMENT AND OPERATIONS
Management and Business Operations (Assignment Brief Number 1)
Name of the Student
Name of the university
Author Note:

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Table of Contents
Introduction................................................................................................................................3
Management Structure of the Company....................................................................................3
Figure No 1: Organizational Chart for Watson’s Water........................................................4
Definition and roles of the managers and leaders......................................................................4
Differences between management and leadership in the organization......................................5
Definition and Application of the leadership theories...............................................................7
Chaos Theory.........................................................................................................................7
Management by Objectives....................................................................................................7
Support of the theories for supported growth and organizational performance.....................7
Conclusion..................................................................................................................................8
Recommendations......................................................................................................................8
References..................................................................................................................................9

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Introduction
The following report is based on the study of the different kinds of the operational and
managerial procedures of the business organization. The report highlights the management
structure of the business and has most importantly focused on the differences in between the
role of the managers and the business leaders. The report has also provided the different kinds
of the theories and justified their application in the chosen business organization. The chosen
business organization for this following report is Watsons Water which is one of the largest
distilled water producing companies of Hong Kong. The report attains importance in the
sense that the discussion of business operations and management is one of the recent trends in
business management. The presentation of the different business perspectives and their
detailed discussion has been the major element in the formulation of the report. The report
starts with the brief introduction part followed by the underlining of the management
structure of the business.
Management Structure of the Company
The management structure of the company generally refers to the organization of the
business departments or business units of a company. According to, Alston, G., (2017) the
corporate structure or the structure of the management of the company changes with the goals
and objectives of the business organization. On the other hand according to, Belrhiti et al.
(2016) each of the business departments usually performs a specialized function that leads to
a constant collaboration with each other in order to achieve the business and corporate goals
and values. The below provided figure shows the management structure of Watsons Water of
Hong Kong. The figure shows the presence of the board of the directors at the top level of the
hierarchical structure of the business organization. Just below the board of directors lies the
CEO & the President of the organization who controls the entire management and the

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management departments of the business organization. These departments includes different
managers like Human Resource Manager, Commercial operations manager, financial
manager, technology officer as well as the chief of the marketing operations. These managers
in turn are in charge of other similar sub departments and the employees under them. It is
important for the management of Watsons Water to provide a proper and structural
hierarchical support to the organizational chart. This helps the management to ensure the
success of the organization.
Figure No 1: Organizational Chart for Watson’s Water
Source: (watsons-water.com 2019)

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Definition and roles of the managers and leaders
Both the managers and the leaders of a business organization are an integral part of
the business (Boya and Rao 2018). It is important for the management of the business to
ensure the presence of both the managers as well as the efficient leaders in an organization.
Though managers and leaders seem to have the same task and characteristics, they both are
quite different in nature and have a large number of different business activities. On the other
hand according to, Belrhiti et al. (2016) the general discussion and definition of both the
leaders and managers can help address the answer.
Manager
A manager is a particular person who works as a responsible employee of an
organization. He is tasked by the management of the organization to efficiently control all the
four different functions that are included in the management of the business. This includes,
planning, organizing, leading and controlling. It is important for the management to ensure
the success of the business in a proper manner. Carrying out the different managerial duties is
considered to be one of the formal part of the job description of the management of the
business organization.
Leader
According to, Alston, G., (2017) the most basic definition for a leader is the fact that
leaders do not have to be necessarily someone who can act as a manager. The leaders gain
popularity because of their attitude, personality and behaviour. The presence of the leadership
abilities helps a person to be distinguished and recognized as a business leader. It is important
for the management of the business leader to ensure the success of the business in a proper
and effective manner. However, according to, Brasfield (2015) the leader generally do not
possess formal or official power that can help them dominate or control the business

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proceedings. However, the presence of the most effective personality qualities separates a
leader from the rest of the fleet and makes them the person who must be followed.
Differences between management and leadership in the organization
The above definitions of the leader and managers clearly recognizes the differences in
between these two positions. The very first differences that lies in this particular position is
the differences of a formal and official power of the managers and the capability and
personality of a person as a leader. A leader does not need to have a formal power which
makes them more expressive and boundless (Brasfield 2015). A leader generally has
followers while the manager generally has subordinates under him. It is important for the
management of the business to understand the differences of the manager and the leader in
the most constructive manner. The management of Watsons Water has identified the different
traits in a systematic manner.
Traits of a manager
The traits of a manager are as follows;
a. The manager has the capability to execute the vision of the company
b. Then manager has the capability to smoothly run the business operations by providing
a strategic roadmap for the management of the business operations
c. The managers generally establishes rules and procedures for the employees of
Watsons Water to follow
d. The employees of Watson Water work under the direction of the able managers in
different business departments
Traits of a leader
The traits of a leader in Watsons Water are as follows;

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a. The leader involves the followers or the team under him to work and achieve the right
vision of the organization
b. The leaders generally have the people who follow them and believe in them
c. The leaders generally possess a great communication skill
d. The leaders have the skills in them to inspire people to achieve business goals
Definition and Application of the leadership theories
Chaos Theory
The use of the chaos theory help to examine the study of the different kinds of the
complex, nonlinear and dynamic business systems. The use of the chaos theory helps the
management of Watsons Water to gain a depth of understanding. The chaos theory helps the
management of the company (Chiu Balkundi and Weinberg 2017). The chaos theory helps
the management of the company to believe and strongly focus on the internal theories of the
business and gain a proper understanding of the same in a proper manner.
Management by Objectives
The management of objectives theory of the organization helps the management of
the business to prepare a strategic model that helps in the improvement of the business
performance of the model. This helps the management of the organization to clearly define
the business objectives that are selected and agreed by both the employees as well as the
management. The selection is further done based on the likes and choices of the customers of
the Hong Kong based Water Company.
Support of the theories for supported growth and organizational performance
Both the theories are well selected and justifies the use by the management of
Watsons Water. The theories are constructive and helps the management to gain a clear
understanding of the organizational and operational business perspectives (Chiu Balkundi and

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Weinberg 2017). It help the management of Watsons Water to engage the best strategies. The
selection and implementation of the best strategies can help the management of the business
organization to ensure success and competitive advantage in the business market. The
presence of the competitive advantage helps the management of the business to ensure
business success.
Conclusion
The following report has addressed all the management and operational perspectives
of the business. It helps the management to ensure and address the different issues related to
the conduction of smooth business operations. It is important for the management of the
business to ensure the success of the business in a proper manner. The providence of the
differences in between the leaders and managers of the business have increased the
compactness of the report.
Recommendations
Some of the recommendations for the following report are as follows;
a. Management of Watsons group must consider the implementation of the managerial
policies in a constructive manner
b. The management must focus on business quality which cn be attained through proper
appointment of business managers
c. The management must ensure a proper supply chain capability
d. The management must focus on the creation of operation leaders who will be able to
tackle the business operations in an effective manner.

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References
Alston, G., 2017. How safe is safe enough?: Leadership, safety and risk management.
Routledge.
Belrhiti, Z., Booth, A., Marchal, B. and Verstraeten, R., 2016. To what extent do site-based
training, mentoring, and operational research improve district health system management and
leadership in low-and middle-income countries: a systematic review protocol. Systematic
reviews, 5(1), p.70.
Boya, V.R. and Rao, K.S., 2018, October. Operational Excellence in Pharmaceuticals—A
Critical Study on Management Practices with an Emphasis on Leadership Skills.
In ICRTEMMS Conference Proceedings (Vol. 576, No. 582, pp. 576-582). Swarna Bharathi
lnstitute of Science and Technology.
Brasfield, D.A., 2015. The effects of leadership traits in change management on operational
excellence (Doctoral dissertation, Capella University).
Chiu, C.Y.C., Balkundi, P. and Weinberg, F.J., 2017. When managers become leaders: The
role of manager network centralities, social power, and followers' perception of
leadership. The Leaders
Donaldson-Feilder, E., Lewis, R. and Yarker, J., 2019. What outcomes have mindfulness and
meditation interventions for managers and leaders achieved? A systematic review. European
Journal of Work and Organizational Psychology, 28(1), pp.11-29.
Dubey, R., Gunasekaran, A. and Ali, S.S., 2015. Exploring the relationship between
leadership, operational practices, institutional pressures and environmental performance: A
framework for green supply chain. International Journal of Production Economics, 160,
pp.120-132.

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Ellis, P. and Abbott, J., 2015. Exploring the differences between leaders and
managers. journal of renal nursing, 7(2), pp.96-97.
Patiar, A. and Wang, Y., 2016. The effects of transformational leadership and organizational
commitment on hotel departmental performance. International Journal of Contemporary
Hospitality Management, 28(3), pp.586-608.
Pihlainen, V., Kivinen, T. and Lammintakanen, J., 2016. Management and leadership
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Roos, G. and Pike, S., 2018. Intellectual Capital as a Management Tool: Essentials for
Leaders and Managers. Routledge.
Schjoedt, L. and Valencia, V.S., 2018. Entrepreneurial leaders and entrepreneurial managers:
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Entrepreneurship and Leadership. Edward Elgar Publishing.
Valiga, T.M., 2019. Leaders, managers, and followers: Working in
harmony. Nursing2019, 49(1), pp.45-48.
Watson Water Page, About Us, https://www.watsons-water.com/about-us
Zori, S., 2016. Could Critical Thinking Help Create Nurse Managers Who are
Transformational Leaders?.