Operations & Project Management: Review & Improvement Plan - Coventry

This report provides a review and critique of operations management principles, focusing on their application to Coventry Manufacturing Ltd, a British manufacturing company. It discusses key principles such as reality, humility, organization, accountability, change, quality control, success, competitive awareness, causality, and consumer collaboration. The report emphasizes the importance of implementing these principles to enhance efficiency and effectiveness. Furthermore, it presents a continuous improvement plan tailored for Coventry Manufacturing Ltd, outlining specific areas for improvement, techniques to be used, responsible personnel, and timelines. The plan addresses issues like lack of efficiency, manufacturing defects, quality control, performance assessment, and employee performance, advocating for training, benchmarking, KPI utilization, and balanced scorecards. This document is available on Desklib, a platform offering a wide array of study resources for students.

Operations and Project
Management

INTRODUCTION
Operations and Project Management refers to the use of methods and techniques through
which the organizations can make sure that they can quite appropriately attain the future goals
and objectives in a proper and appropriate manner which will therefore help in maximizing
efficiency and effectiveness level and thus help the organizations a lot. It is appropriate that their
use can be made for enhancing the efficiency and effectiveness level in an appropriate way.
Organizations should therefore make sure that they can attain the goals and objectives in such a
way so that they are able to appropriately deal with the needs and requirements in a proper and
appropriate manner. For this report, Coventry Manufacturing Ltd has been selected. It is a British
Company which manufactures tools and provides them to the customers in the market according
to their needs and requirements which can be helpful in ensuring that their satisfaction level can
be enhanced. In this project, a specific and detailed focus will be made on the way in which the
use of Operations and Project Management is required to be made so that the efficiency and
effectiveness level is enhanced (Akkermans and et.al., 2020).
TASK 1
P1: Review and Critique of Operations Management Principles
Operations Management Principle are necessary to be implemented because they will be
helpful for the particular purpose of enhancing the efficiency and effectiveness level. Therefore,
for an organization like Coventry Manufacturing Ltd it is highly necessary to make sure that the
implementation of the following Operations Management Principles can be done (Arasteh,
2020)-
Reality- It refers to the display of reality. Thus, In this way it can be stated that the focus
of the Operations Managers should be on ensuring that the needs and requirements are managed
(Ball and Lunt, 2020). Thus, in this way the managers should make sure that the reality is
displayed in the organization which will thus help them a lot. In this way, the goals and
objectives can be attained.
Humility- Managers should understand and respect limitations by avoiding trial and error
at all costs. This will be useful in bringing out the necessary improvements
Organization- It refers to the way in which production planning and control is required
to be done so that the efficiency and effectiveness level can be increased which will therefore
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help a lot in the attainment of goals and objectives in a better way (Morcov, Pintelon and
Kusters, 2020). The organization can be managed in a better way in this way.
Accountability- It refers to making the people accountable for their actions which they
have taken (Barrado and et.al., 2020). The people should be able to make sure that they take the
appropriate actions which will therefore help a lot in enhancing the efficiency and effectiveness
level. The organization will be able to attain the goals and objectives in this way.
Change- It is quite important and is required to be carried out within an organization for
attaining the goals and objectives in a proper and appropriate way (Baur and Rieck, 2020). For
the organization, it is therefore quite important that it is able to take the necessary course of
action for enhancing the overall level of efficiency and effectiveness in quite a proper and
appropriate manner. This will be helpful for the organization.
Quality Control- It is necessary for the companies that they should have quality controls
in place (Fernandes and et.al., 2020). Therefore, for the organization, it is absolutely necessary
that it is able to enhance the quality of the products and services in quite a proper and appropriate
manner. This will help it in attaining the necessary goals and objectives. In this way, the way in
which the quality can be improved in a right way.
Success- It is quite important for the customers that they must be happy with the end
product/service which they receive (Guo, Grushka-Cockayne and De Reyck, 2020). This is thus
important for the firms.
Know your competition- It is absolutely essential that the identification of the way in
which the assessment of the competition can be done can be found out (Casady and Baxter,
2020). In this way, the management of the appropriate level of needs and requirements is
required to be carried out. The organizations will be able to make sure that by assessing the
competition they can take the necessary actions which will therefore help them a lot in ensuring
that they are able to attain the goals and objectives in a proper and appropriate manner. The
company therefore has to make sure that it is able to identify the way in which it can assess its
different types of competitors which will therefore help it a lot in taking of the important
decisions quite effectively and efficiently in a right manner. The organization is required to
carry out a detailed assessment of the competitors because in this way it will be able to prepare a
detailed strategy to be implemented and thus this will help it a lot so that it is able to attain the
future goals and objectives.
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Causality- Operational Problems have tell-signs. Thus, the managers should make sure
that they are able to identify these particular problems and eliminate them. Therefore, In this way
an enhancement if the overall level of efficiency and effectiveness can be carried out in quite a
proper and appropriate manner (Muminova and et.al., 2020). This will be required so that then
necessary improvements can be made within the organizations as per their different types of
needs and requirements so that the attainment of the goals and objectives can be done. It is
therefore quite important that the organization is able to make sure that it is able to take the right
and appropriate steps for the particular purpose of solving these problems and ensuring that the
goals and objectives can be attained. Thus, In this way it can be stated that the identification of
the way in which overall efficiency and effectiveness can be raised should be done. This will be
quite useful in bringing out the necessary improvements as per the different types of needs and
requirements.
Consumer Collaboration- It refers to the way in which the managers are required to
understand the customers in-depth through the collection of insights from them so that the
improvement can be made in the products/services (Helo and Hao, 2021). The organizations can
make sure that they can provide the products/services to the customers as per their needs and
requirements and thus this will be quite useful for them to be able to take the right actions and
thus ensure that the attainment of the goals and objectives can be done.
Therefore, for the managers of Coventry Manufacturing Ltd it is absolutely necessary to
make sure that they are able to attain the necessary goals and objectives through ensuring that the
implementation of these particular principles can be done in quite a proper and appropriate
manner (Yiu and et.al., 2020). This will be highly useful so that the company is able to take the
right decisions which will help it a lot.
M1: Review and Critique of implementation of Operations Management
It is quite necessary and important that the implementation of Operations Management
can be carried out in a proper and appropriate manner which will therefore help a lot in ensuring
that the organization is able to enhance the overall level of efficiency and effectiveness so that
the needs and requirements are managed. For an organization like Coventry Manufacturing Ltd it
is therefore crucial that the use of the methods and techniques is made so that the goals and
objectives are attained. Therefore, it can be stated that this will be highly helpful for the
organization to be able to bring the required level of smoothness in the level of operations.
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TASK 2
P2: Continuous Improvement Plan
A Continuous Improvement Plan is required to be framed so that the way in which the
improvements are required to be made can be identified which will help in the attainment of
goals and objectives (Hill and et.al., 2020). Therefore, in this way the way in which it has to be
used has to be identified so that the organizations are able to make sure that they can
appropriately take the right actions for the purpose of optimizing the level of operations in a
better manner.
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Continuous Improvement Plan
Areas of
improvement
Technique to be used Person responsible
for taking of actions
Time-period required
Lack of efficiency and
effectiveness in
Production
Training has to be
provided to the
employees so that their
skill enhancement can
be carried out in quite
a proper and
appropriate manner
which will therefore
help them a lot in
ensuring that the
attainment of the goals
and objectives can be
done by them.
HR Manager 2 months
Manufacturing Defects
in the products
It has to be ensured
that the right approach
can be adopted so that
these particular
manufacturing defects
can be identified and
removed so that the
appropriate actions can
be taken quite
effectively and
efficiently to remove
them in a proper and
appropriate manner.
Production Manager 4 months
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Lack of proper quality
of the products
Benchmarking
technique has to be
used so that the
identification of the
deviations and
variations can be
removed which will
therefore help them a
lot in ensuring that the
attainment of the goals
and objectives can be
carried out quite
effectively and
efficiently which will
be quite helpful for the
organization.
Production Manager 6 months
Problems and Issues in
assessment of the
overall level of
performance
The use of KPIs has to
be made so that the
assessment of the
performance level can
be made in quite a
proper and appropriate
manner which will
therefore help in
ensuring that the right
and appropriate
actions can therefore
be taken which will
help them a lot.
HR Manager 8 months
Lack of improvement The use of Balanced HR Manager 10 months
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in the performance by
the employees
Scorecard is required
to be made here so that
the assessment of the
performance level of
the employees can be
done and therefore the
required
improvements can be
suggested to them
which will therefore
help them a lot.
Inappropriate
management of the
work in the company
The use of proper
management
techniques is required
to be made so that the
work can be managed
in a right way quite
effectively and
efficiently.
Operational Manager 12 months
It is therefore important that the managers of Coventry Manufacturing Ltd are able to
make sure that they can put their specific focus on ensuring that they can properly and
appropriately meet out their specific needs and requirements which can thus help them a lot.
Thus, it can be stated that there is a particular importance of preparation of Continuous
Improvement Plan (Hossan, 2020). It can be explained in the following manner-
 Through preparing a Continuous Improvement Plan the identification of the problems
which are persisting within the organization can be done and therefore the right actions
can be taken so that these problems can be solved which will therefore help the
organizations a lot (Kim, Song and Yang, 2021). Thus, it can be stated that for a company
like Coventry Manufacturing Ltd it is quite important and crucial that it is able to make
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sure that it can take the desired and necessary actions so that these problems are solved
which will therefore help it a lot in the future in a right manner.
 The use of a Continuous Improvement Plan is also quite important and necessary to be
made so that the organizations can identify the scope of making the desired
improvements (Larsson and Larsson, 2020). In this way, the company will be able to
attain edge over the competitors in the market. By making its detailed use an organization
like Coventry Manufacturing Ltd will be able to bring out the desired as well as
necessary improvements which are quite important and therefore are required to be made
quite effectively and efficiently and can help it a lot.
 Through making the use of a Continuous Improvement Plan, the organizations can make
sure that they are able to bring out the desired improvement in the overall level of
performance (Fedushko, Ustyianovych and Gregus, 2020). Therefore, In this way it can
be stated that it should be used by the managers of the firms quite properly and
appropriately which will therefore help them a lot. By making its detailed use an
organization like Coventry Manufacturing Ltd can ensure that it can optimize the overall
level of operations in a right way.
 The use of a Continuous Improvement Plan is quite essential and should be made because
this can help a lot in ensuring that the way in which the attainment of the appropriate
goals and objectives can be done should be identified which will be quite helpful in
managing out the needs and requirements in a better way (Lu and Shen, 2021). Coventry
Manufacturing Ltd therefore needs to make sure that it should be used by it so that it is
able to make sure that the right-level of improvements can be made by it which will
therefore help it a lot in the future to be able to enhance the overall level of efficiency and
effectiveness level.
Therefore, for the managers of Coventry Manufacturing Ltd it can be recommended that they can
identify the scope of optimizing the operations through making the use of a Continuous
Improvement Plan (Hetemi, Jerbrant and Mere, 2020). This is necessary because the use of this
plan will help the companies to be able to attain the goals and objectives. Thus, the managers
should make sure that the staff members are able to work according to the improvements which
have been suggested by this plan and can appropriately take the desired and necessary actions
which can therefore help them a lot.
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M2: Analysis of effectiveness of Continuous Improvement Plan
The use of a Continuous Improvement Plan has to be made by the organizations for the
purpose of finding out the way in which they can make the desired level of improvements which
will therefore help them a lot so that they are able to attain the necessary goals and objectives.
Therefore it is suggested that the use of this plan is made by the managers by considering the
situation of the company.
D1: Application of appropriate theories, concepts and models
It is highly necessary and therefore it must be ensured that this can be done because this
will be quite helpful in ensuring that the attainment of the future goals and objectives can be
made. Coventry Manufacturing Ltd will therefore be able to ensure that it can take the right
actions which will help it a lot to be able to optimize its overall level of operations so that the
required level of smoothness can be brought under the operations which will be helpful for it in
the future.
TASK 3
P3: Application of the stages of PLC
Scenario- In Coventry Manufacturing Ltd there are specific Business Objectives related
with the staff members which are to be achieved. There is a focus which has to be made on
Reduction of the movement of staff members during the Lunch Break. Also, there is a specific
requirement of helping the staff members in developing a healthy lifestyle. For this particular
purpose, a project named as Health is Wealth can be implemented so that the staff members are
able to become more conscious towards their health which will help in ensuring that they are
able to work in a proper manner.
There are different stages of PLC which are required to be implemented. Therefore, it is
quite important and essential to ensure that the focus can be made on ensuring that the
implementation of PLC can be made in a proper and appropriate manner (Martinsuo and Geraldi,
2020). The stages of PLC are as follows-
 Initiating- This is the stage from where the project has to be initiated. Thus, it can be
stated that through this particular stage the managers can make sure that they are able to
start the project and work on it which will be quite helpful in ensuring that the project can
attain the necessary goals and objectives in quite a proper and appropriate manner. Thus,
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