BTEC Level 4/5 Unit 32: Quality Management in Business Assignment

This report delves into the critical aspects of quality management within business operations, focusing on various approaches and their benefits. It highlights the role of self-assessment in identifying the current state of an organization and emphasizes the importance of maintaining records and effective communication for both internal and external stakeholders. The report also discusses the significance of adhering to guidelines when implementing quality schemes and the necessity of modifying existing systems to meet evolving customer needs and improve process efficiency. Key concepts such as customer satisfaction, continuous improvement, and the added value gained through quality management are explored, providing a comprehensive overview of how quality management contributes to organizational success. This assignment solution is available on Desklib, where students can find a wealth of study resources, including past papers and solved assignments.

UNIT 32 QUALITY
MNG
TASK 4

4.1 Role of self assessment to identify
existing condition of organisation.
• Self assessment is considered as an essential factor on which
growth and success of the organisation depends upon.
• Through this process they are able to analyse “health of
company”.
• With the help of the generated outcomes company is able to
implement changes effectively.

Quality assessment cycle

4.2 Need of maintaining records and
effective communication.
• Effective communication is basic need of any organisation.
• It is able to affect both the internal as well as external system
of company.
• Space Apart hotel consider both internal and external
communication important for their organisation.
• Such as internal communication takes places between
employees and management.

4.3 Importance of considering guidelines in
order to implement quality schemes.
• Organisation is a combinations of various elements, such as
employees, management, services, process and so on.
• Quality of the work directly depends on the process
considered in order to produce.
• Guidelines are always consists of standard informations.

Quality types

4.4 Need of modifying existing system.
• Modifications are considered as an essential of an
organisation.
• With the help of implementation changes they are able to
meet the need of customers.
• It helps the company in order to increase effectively of the
process and attract more number of customers.

REFRENCES
Books and Journals
Ahmad, M. F. and et. al., 2014. Moderating effect of asean free trade
agreement between Total Quality Management and business
performance. Procedia-Social and Behavioral Sciences.129. pp.244-
249.
Cabrerizo, F. J. and et. al., 2015. A decision support system to develop
a quality management in academic digital libraries. Information
sciences.323. pp.48-58.
Calabrese, A. and Corbò, M., 2015. Design and blueprinting for total
quality management implementation in service organisations. Total
Quality Management & Business Excellence.26(7-8). pp.719-732.