BTEC Level 4/5: Quality Management in Business & Service Operations

This report provides an overview of quality management in business and service operations. It discusses definitions of quality, processes of inspection and assurance, and a range of approaches to quality management. The report also explores the benefits of quality management, including customer satisfaction, continuous improvement, and added value. Furthermore, it describes the types of information made available to customers and the importance of effective marketing. The report highlights the essential guidelines for the effective execution of quality schemes and modifications to improve service quality, emphasizing the role of self-assessment, record keeping, and communication processes in achieving organizational goals and competitive advantages.

Quality Management

Table of Content
 Introduction
 Role of self assessment
 Value of Record keeping
 Essential guidelines for effective
execution
 Modifications to improve service quality
 References

Introduction
The organisations are mostly focusing on
providing quality products to their customers,
suitability at market places and achieving
competitive advantages in the economic
world.

Role of self assessment in relation to
determine firms current state of health
Every business should ensure health and safety at
work places. It is the responsibilities of mangers
to assure proper directions in which the work
will be carried out. Appropriate tools and
techniques should be used in order to achieve it.

Cont.....
Another vital role of government is to take into
account the ethical activities so as to promote their
countries at all the levels around the globe.

Cont....
Self assessment are
vital aspects in order
to achieve growth
and success of firms.

Value of Record keeping and
communication process
Importance of communications and record
keeping are evaluated as:
 It builds healthy and effective relations with
their potential clients.
 The working environment should not consist
of disturbances from any source.

Cont....
Effective
communications
process are adopted
by firms in order to
transfer message
from one location to
another.

Essential guidelines for effective
execution of quality scheme
The stages which are linked with staff includes
 Planning
 Preparations
 Action
 Evaluation

Cont....
The employees are vital in performing all the
business operations. The top authorities of
selected firms are establishing effective
communication channels in order to pass the
message to their subordinates and resolve the
conflicts if any arising at the work place.

Modifications to improve service
quality
The organisations are mainly focusing on
improving the quality of products by adopting
innovative technologies in order to
manufacture products that are needed by
customers.

Cont...
The main
responsibilities of
mangers are related
with assigning roles
and responsibilities
to employees

References
Boyd, C. E. and Tucker, C. S., 2012. Pond aquaculture
water quality management. Springer Science &
Business Media.
Gimenez-Espin, J. A., and et. al., 2013. Organizational
culture for total quality management. Total Quality
Management & Business Excellence. 24(5-6).
pp.678-692.

THANK YOU