Organizational Culture's Impact on Effective Workplace Communication

This report delves into the critical role of effective communication in the workplace, specifically focusing on how organizational culture influences communication dynamics. The report analyzes different organizational culture profiles, such as innovative, aggressive, and team-oriented cultures, and their respective impacts on employee behavior and communication flow. It examines various communication methods, including oral and written communication, and highlights the benefits of effective workplace communication, such as conflict resolution, increased employee engagement, and improved client relationships. The report emphasizes the importance of communication in fostering innovation, achieving organizational goals, and building strong team dynamics, ultimately concluding that effective communication is essential for workplace success. The report also discusses the importance of cross-cultural training in team settings to overcome language barriers and promote collaboration, especially in diverse teams. Furthermore, the report highlights the significance of people-oriented cultures and stable cultures, and how they impact employee retention and organizational stability. The report also touches upon the role of communication in aggressive cultures, where it is used to formulate counter-strategies against competitors.

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Business Identity and Protocols
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9/22/2019
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Business Identity and Protocols 1
Executive summary
The report will discuss the effect of organizational culture over effective business
communication in the workplace and the relevance of effective communication for an enterprise.
There are various organizational cultural profiles, which reflect the effectiveness of
communication within an organization like innovative culture, aggressive culture, stable culture,
outcome oriented culture, people oriented culture, and team oriented culture and detail culture.
One of the major perspectives analyzed through this report regarding building of effective
workplace communication is organizational culture.
Impact of outcome oriented cultures would include the emphasize on a result, achievement, and
action that may be creating value in the enterprise. Communication is conducted between all the
level managers and between managers and the employees. Team oriented organizational culture
reflects the emphasis and collaboration among the employees, this culture reflects that the teams
are prepared in order to accomplish the task or project.

Business Identity and Protocols 2
Contents
Executive summary.........................................................................................................................1
Introduction......................................................................................................................................3
Literature review..............................................................................................................................4
Conclusion.......................................................................................................................................9
References......................................................................................................................................10

Business Identity and Protocols 3
Introduction
Communication is the key to success in the workplace and one of the best important elements in
management. The reason being without communication no work can be done by a leader or
manager and employees would not be able to understand what they are expected of without
effective communication. There are various perspectives in an organization which is reflected in
words the effective workplace communication and may be responsible for this flow of
communication. One of the major perspectives analyzed through this report regarding building of
effective workplace communication is organizational culture (Hall, Horgan, & Murphy, 2019).
Organizational culture directs the way an organization will perform and express the values
organizational behavior in underlying assumptions, ways of interaction, believes, contribution
towards the psychological and unique social environment of an organization therefore an
organizational culture reflect the flow of communication within an enterprise. Every profile of
organizational culture has various impacts on the behavior of the employs within the
organization and also reflects the communication level in the organization. Therefore the report
will discuss the effect of organizational culture over effective business communication in the
workplace and the relevance of effective communication for an enterprise (Allen, 2017).

Business Identity and Protocols 4
Literature review
There are various ways through which effective communication is flow in an enterprise which
may include oral or written communication, for example, open meeting communication, through
emails, through creation of receptive atmosphere, communication through training,
communication while making employees understand the vision, mission and objectives of the
company. Communication is conducted between all the level managers and between managers
and the employees. There are various benefits of workplace communication which reflect that it
is very important for an organization to reflect good communication or effective communication
(Andersson, 2016). Some of these benefits include mitigating conflict which reflects that conflict
can be resolved through effective communication as this may be the result of misunderstanding,
and can be resolved through understanding the perception of another person. Increase in
employee engagement is another effect of effective communication is communication between
managers unemployed, employs would be more engaged to watch therefore and going to be
comfortable sharing new ideas did their superiors. Creation of client relationship is another result
of effective communication and organization ask the employees and managers will be able to the
customer needs, provide after sales services to the customers by resolving the conflict of the
customers (Alvesson, 2016).
Organizational culture effectiveness on effective communication could reflect through the
cultural profiles in the organization. There are various organizational cultural profiles, which
reflect the effectiveness of communication within an organization like innovative culture,
aggressive culture, stable culture, outcome oriented culture, people oriented culture, and Team
oriented culture and detail culture. Firstly, innovative culture, which mostly has positive impact

Business Identity and Protocols 5
over the communication flow in the organization, as promoting innovation within the
organization would only be possible with the new idea generation, experimentation, change, and
flexibility within the enterprise, which will reflect that the communication will play major role.
For example in order to sustain in the innovative organizational culture it is identified that the
flat hierarchy has been identified as this may improve the flow of communication, which would
eventually lead to increase in new idea generation (Ghaderi, 2016).
Some of the company that is following the innovative organizational culture includes Samsung
and amazon. In such organization the communication is also required in change management as
per the leaders and managers’ perspective, the reason being the resistance from the employees
can only be reduced through effective communication by making the employees understand the
relevance of change and effectiveness for the organization. Other than this the communicating
through the training is also important in this case, as the change will lead to new job profiles,
new product of new process which require to enhance the skills for the employee within the
enterprise, this reflects the need for effective communication eventually (Bonaccio & O'Reilly,
2016).
Impact of outcome oriented cultures would include the emphasize on a result, achievement, and
action that may be creating value in the enterprise. This may reflect the assistance of the
employees to understand the goals and direction to complete the task in the organization. One of
the popular examples relevant to this organizational culture is best buy, which is the electronic
company that is only working towards the result of the organizational performance that may
reflect or measured through the sales figure, profit of the company, customer satisfaction and
cost of the company (Gordon, 2012). However the communication is still most important
element in order to accomplish what an employee is expected, as the communication will be

Business Identity and Protocols 6
responsible for making the employees understand what they have to perform with clear goals,
and dissemination of effective information so as to improve the employee performance. Other
activities that are important in this type of organizational culture that are motivation among the
employees to perform better, performance evaluation and appraisal, and training to performs the
activities more effectively as this type of business may involve large number of employee
performing mechanical and operational work (Gkorezis, Bellou, & Skemperis, 2015).
Team oriented organizational culture reflects the emphasis and collaboration among the
employees, this culture reflects that the teams are prepared in order to accomplish the task or
project. In such organization, the team is generally cross cultural that is integrating all the culture
which are responsible for better work for particular job, which reflect the need and impact on the
communication in the team (Anitha, 2019). The reason being in the cross cultural team, the
major issue identified is the language barriers and individuals from different culture may have a
difference in the opinion, values and work ethics and pattern. However in order to resolve this
issue the best way is cross cultural training, which reflects the use of effective communication as
providing training to the employees is not possible if it is not communicated or understood by the
employee appropriately. For example, one of the company that has been identified that have
implemented this type of organizational culture is southwest airlines, which has also been
providing cross cultural training to the employee so that they are able to help each other In the
team in case of any negative contingency (Libert & Gibon, 2015).
Moreover, the team players may not always from the organization, they may be new to the
company however have effective competency to perform that particular task, this reflects the role
of communication to greater level as the new member need to provide the orientation regarding
the organizational culture and provision of the orientation training. The major implication of

Business Identity and Protocols 7
effective communication in this type of organizational culture is employee’s performance and the
team manager as he or she is the one who is responsible for integration of the work done by the
team members and establish the collaboration among the team (Hall, Horgan, & Murphy, 2019).
People oriented organizational culture is mostly impacting through effective communication
among the employees and other higher authorities. The people oriented organizational culture
reflects the supportiveness, fairness, and right respect towards the individuals. Therefore if the
organization considers the importance of people or employees and they are expecting highly
satisfied employees within the organization with regard to dignity and respect, communication
will play a major role in this situation. For instance leader member exchange and Justice may
reflect through the organizational cultures that are influencing effective communication within
the organization so as to maintain relationships among the people and reflect effective
communication in the organization (Finne, 2017).
The major impact of the effective communication in such type of organizational culture is on
employee retention. One of the examples for people oriented culture is Starbucks, which provide
various offers like healthcare attention impersonal benefit, minimum wage for full time in place,
creative work and other similar policies that have reflected people oriented culture. The company
employee retention is very high which is because of increased level of motivation, which is
impacted through effective communication. In order to maintain relations with people that in
with various stakeholders like employees, customer it is important to have effective medication
within the organization and within the team. Moreover in order to maintain a good relationship
with customers in such organization it is important to provide training to the employees so as to
make them understand how to deal with customers and build relationships with customers which
can only be done through effective communication in the enterprise (Kaur & Ma, 2015).

Business Identity and Protocols 8
Stable culture is another type of organizational culture which is found in some of the
organization. However, this is not very popular culture for example Kraft food is one of the
companies that is using this type of organizational culture. Ask for this culture it is rude oriented,
bureaucratic unpredictable. It can be said that the role of effective communication in such type of
organizational culture is low as these organizations are providing stable, certain specific and
constant output level (Alvesson, 2016). However it can be said that quick action is prevented this
type of culture as it may result in unsuitability in the dynamic and changing environment.
Interest type of culture it is not promoting any good idea in early stages in the company in order
to prevent innovation. However this may not work effectively in the current environment as the
environment today is model, dynamic and need for innovation has increased in order to sustain in
the market. Therefore it can be said that the communication level in such type of organization is
very low and may impact the effective communication within the organization (Stahl & Tung,
2015).
Aggressive culture includes reaction towards the competitiveness and gaining competitive
advantage by out of forming competitors. The key emphasis in this type of culture includes two
words corporate social responsibility. This type of organizational culture also impacts through
effective communication as the communication is one of the most important elements in
aggressive culture so as to provide counter strategy for the competitors. One of the organizations
that are the example reflecting aggressive culture in the organization is Microsoft. The key
reason for this organizational culture is the company has faced major disputes and an anti-trust
lawsuit against the competitor is which reflect using communication and language so as to kill
the competition of the company (Abdulraheem Sal, 2016).

Business Identity and Protocols 9
Conclusion
From the effective communication discussion, it can be concluded that Communication is the
key to success in the workplace and one of the best important elements in management. Every
profile of organizational culture has various impacts on the behavior of the employs within the
organization and also reflects the communication level in the organization. Firstly, innovative
culture, which mostly has positive impact over the communication flow in the organization, as
promoting innovation within the organization would only be possible with the new idea
generation, experimentation, change, and flexibility within the enterprise, which will reflect that
the communication will play major role.
Effective communication is flow in an enterprise for example, open meeting communication,
through emails, through creation of receptive atmosphere, communication through training,
communication while making employees understand the vision, mission and objectives of the
company. Team oriented organizational culture reflects the emphasis and collaboration among
the employees, this culture reflects that the teams are prepared in order to accomplish the task or
project. One of the organizations that are the example reflecting aggressive culture in the
organization is Microsoft. The key emphasis in this type of culture includes two words corporate
social responsibility.

Business Identity and Protocols 10
References
Abdulraheem Sal, M. (2016). The Impact of Training and Development on Employees
Performance and Productivity. International Journal of Management Sciences and
Business Research, 5(7), 2226-8235.
Allen, D. (2017). Recruitment and retention across cultures. Annual Review of Organizational
Psychology and Organizational Behavior, 153.
Alvesson, M. (2016). Organizational culture. New York: Sage.
Andersson, R. (2016). Communication professionals: Important Internal Agents for Realizing
Strategy Processes within the Organization. In ECREA, 1.
Anitha, J. (2019). Role of Organisational Culture and Employee Commitment in Employee
Retention. ASBM Journal of Management, 9(1).
Bonaccio, S., & O'Reilly, J. (2016). Nonverbal behavior and communication in the workplace: A
review and an agenda for research. Journal of Management, 42(5), 1044-1074.
Finne, A. (2017). Communication-in-use: customer-integrated marketing communication.
European Journal of Marketing, 51(3), 445.
Ghaderi, A. (2016). Importance of teamwork, communication and culture on failure‐to‐rescue in
the elderly. British Journal of Surgery, 103(2), e47.
Gkorezis, P., Bellou, V., & Skemperis, N. (2015). Nonverbal communication and relational
identification with the supervisor: Evidence from two countries. Management Decision,
53(5), 1005- 1022.
Gordon, M. (2012). Conversations about job performance: A communication perspective on the
appraisal process. Business Expert Press.
Hall, J., Horgan, T., & Murphy, N. (2019). Nonverbal communication. Annual review of
psychology, 70, 271-294.
Kaur, S., & Ma, P. (2015). What organizational culture types enable and retard open innovation?
Quality & Quantity, 2123.
Libert, Y., & Gibon, A. (2015). Transfer of communication skills to the workplace: impact of a
38-hour communication skills training program designed for radiotherapy teams. Journal
of Clinical Oncology, 33(8), 901-909.
Stahl, G., & Tung, R. (2015). Towards a more balanced treatment of culture in international
business studies: The need for positive cross-cultural scholarship. Journal of

Business Identity and Protocols 11
International Business Studies, 46(4), 391.