BUNI Travel: HRM Report on Performance, Motivation, and PESTLE

This report, prepared for BUNI Travel, a local travel agency, addresses key aspects of Human Resource Management (HRM) to improve organizational performance and employee wellbeing. The report begins by identifying tools and techniques, such as Key Performance Indicators (KPIs), performance appraisals, 360-degree feedback, Management by Objectives (MBO), and personal development programs, that can enhance organizational performance. It then explores the crucial role of employee wellbeing in boosting motivation and performance, emphasizing aspects like employee loyalty, work-life balance, and productivity. Finally, the report incorporates a PESTLE analysis to assess the external factors impacting BUNI Travel, providing a comprehensive view of the business environment and strategic recommendations for future progress. The report aims to provide BUNI Travel with actionable insights to optimize its HRM practices and achieve its growth objectives.

Employee Motivation
Performance & Well-
being

Table of Contents
INTRODUCTION...........................................................................................................................1
MAINBODY ...................................................................................................................................1
P1).Tools and techniques which assist the organisational performance:....................................1
P2).The role of employee well-being in improving motivation and performance:.....................4
P3).PESTLE Analysis for BUNI travel......................................................................................5
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In organisation whether large or small, they have to work on their employees well-being
with the motive to directly contributes to the company productivity and performance(Adil and
Baig, 2018). When employees are well motivated they will display strong and healthier
behaviour and better decision-making in relation to build effective communication with different
department of the company. By higher employees morale it will directs the organisation to
achieve goals and objective by employees in more competent manner. Value when their needs
are fulfil at all levels which include Physical, mental and financial aspects of them. In developing
the motivational factor for employees organisation will work on their well-being through
celebrate their results without any comparison, by stay positive towards particular goals, by
setting small and measurable goals and tasks, by taking break time for employees. By creating
work activity related competition organisation will find out the capabilities in their employees
with a motive to enhance motivation factor in them. The below report is based on BUNI which
deals in local travel agent based in Bolton, UK. Having small workforce or human resource
which are relatively working with traditional personnel department. This report is based on
topic,tools and techniques for improving organisational performance, PESTLE analysis of BUNI
travels and employees well-being for improving performance and motivational aspects.
MAINBODY
P1).Tools and techniques which assist the organisational performance:
BUNI travel having an activities of providing hotels facilities, car rentals is that vehicle on
disposal, cruise lines, travel insurance and tour packages, logistics arrangement for luggage and
amenities related to medical items on request of their travellers(Gawke, Gorgievski and Bakker,
2018). By having these activities they are more depends upon their workforce value as these
activities requires the need of human resources who are specialised in their work related to the
local travel agencies. As this travel company are in need for having more workforce tan their
current peoples working with them. By expanding the business of this travel company, it will
directs them to cater more travellers and attract them by their quality services in respect of pick
and drop facilities to cater them in hotels as per their choices with lots of offerings for them. This
travelling company needs more effective operational channel in improving their organisational
performance. This company having the role of dealing with customers queries and complaint
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regarding their tours experiences with them. Providing information related to passport and visas.
There is a need for this company to recruit,train and properly supervise their staffs who are
regularly interacting with travellers. In context of BUNI travels they have to follow and
implement tools and techniques which will boost up the organisational performance of this travel
industry is that:
Performance management assist organisation in becoming more successful and one step ahead
on their competitors. Its an important aspect of organisation to measure, report and managing the
progress related with human resource as well as with other department too. In relation to travel
company like BUNI they are having with small structure of operating in workforce with limited
peoples to operate these travelling activities. Many performance tools and techniques which will
impact the performance of this travelling agency is that:
key Performance Indicators
This performance measuring tools will impact the organisation in more effective way through
measuring how well the company, business units and activities related to businesses are
performing in relation to their strategic goals and objectives (Gilbert and Kelloway, 2018). The
motive of this performance tool Is not only for measuring per se, but to gather rich data in
relation to attain objective of employees ability for making better decision making in future.
KPI's assist the travel company to enhance the value of employees by making them more
competitive in working towards their particular goals and objective, there is a need by BUNI
travels to determine the performance of their operations by developing question like what goals
with this KPI assist my organisation to achieve, what decisions will going to help with this KPI.
By taking numbers of decision into consideration.
Performance appraisals
As this travel industry works in travelling activities so almost the large operations are handled by
the human resource or workforce relates in travelling. Performance appraisal are probably the
most common used performance tool of the management. By using them properly by the HR
manager they will determine the better results. By measuring the performance of employees
through KPI's the very next process is to reward them through appraising them on the basis of
their particular results through rewards like promotions and increment process. BUNI travel
should attains this tools through providing with rewards for particular tasks achieved by
employees in handling their travellers.
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360 degree feedbacks
This tools of the organisation will going to attain the better results in dealing with customers by
taking their reviews and feedbacks on particular services provides by business(Haddon, 2018).
This tool is all about answering the questions, by analysing how well the people working in the
eyes of those who relates with this organisation through stakes in their performances. This tool
will provide with broad assessment of performances according to the views of peoples around
them, by direct reports of their performances including their supervisor or manager. In the
context of BUNI travels they should adopts this tools in employees training and development as
their business activities are almost depends upon practical aspects relates with handling travellers
on tours, they have to analysis them on regular basis.
Management by objectives
In the company like travel agency they have to work according to the objectives of travelling
related activities which are concerned with catering the travellers from their arrival to their
departure. An travel agent have to understand what sort of requirement that a travellers want in
their journey and convert them into small objectives. MBO involves with measuring the
individual performance with comparing the standards that has been set by this travel agency
BUNI. This tool also help in generating common goals which are necessary is that attending the
customers through interacting with them in finest way.
Personal development program
Its basically an action-plan that is based on reflection and people awareness based on their
performance and needs, setting the goals and objectives with the view of future performance and
actions which relates with personal development. This tool will play important role in identifying
specific training and development needs. Personal development by an individual will going to
attain future career growth by improving they work life balance. In the context of BUNI travel
they should starts with PDP for their employees to uplift their career growth in respect of future.
BUNI travel have to adopt these tools and techniques in respect of building their workforce
department effective by enhancing the value of the organisation performance. When an
employee feel motivated and confident then they provides with great productivity to the
organisation. Well performed employees will be rewarded by their seniors in respect of
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completion of their tasks effectively. As this industry works on principle of catering their
travellers through interacting them in most effective manner by keep understand them in
complete journey provides with accurate guidance on tours(Sivapragasam and Raya, 2018). So
these techniques will going to attain the overall department activities of BUNI travels.
P2).The role of employee well-being in improving motivation and performance:
Employees are often motivated to push in order to prove that they are continuously working hard
for their particular job role(Huettermann and Bruch, 2019) . In the context of BUNI travel should
have to attain the approach of providing with happy, well-rested, well-fed and physical and
emotional needs of the employees in order to accomplish the travel related target. Employees
well-being programs will enhance the and improve employees health behaviours, with right
education and skills and training program will get to provide with proper formulation of
employees motivation. In the context of BUNI travel as they are dealing in several activities in
providing with information regarding packages and services related to passport, car rentals,
luggage dropping facilities. Organisation should work on the employees well being through
improving confidence while interacting with any travellers and proper training to them so here
are some of the role of employees well-being is that:
Keep employees loyal to business
Employees who are working in the organisation know about company perks such as health
related facilities like comprehensive health plan and nutrition plan that provides with healthy
meals to their employees. These benefits will going to be more effective for the m in making
them confident to appreciate about the company workplace with enjoying in spend time in office
by this well-being employees feel more motivated towards their job role. In the context of BUNI
travels they are having an aspects of handle the employees through amenities like on-site gym
facilities and local gym memberships by attaining the motive is to be fit and presentable in front
of their customers.
By creating competition for work
By offering this facilities to the employees, this will also create competition into the company by
maintaining the employees well-being in order to attain the objective of operations in the
business in most effective manner. By creating opportunities for the employees in the form of
tasks related activities is that In BUNI travels, employees working in this industry have to setup
tours itineraries for their clients and potential travellers so this will be considered as tasks for the
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employees working in it. This travel agency through generating competition like employees
engage in guide touring activities has to attend numbers of fixed travellers to accomplish the
objectives which relates with travelling targets.
By improving employees engagement numbers
Employees related with high confidence and considered with motivation factor with themselves
by working in the particular company will leads to attain the objective of well
performer(Khoreva and Wechtler, 2018). In the context of company like BUNI travels,
employees who are happy while working and having with their specific job role, this will leads
to attain clarity in the operations and by recruiting new fresh talent this travel company will
divides their roles to them as per their abilities. Employees in the company who engage with co-
workers, who communicate with their seniors and participate in company activities are provides
with better for the company line.
Make employees with more productive
People who are working in organisation with great nutrition value, who are kept hydrated and
who are having with brain boosting foods, will give their best in the organisation. Productivity
will also going to be increased through healthy working environment. BUNI travel deals in less
workforce value but by attaining this approach of providing with best food nutritions to their
employees. It will directs to the productivity is that catering in best quality services to their
clients as well as to the organisation in operations. By taking care of employees well-being
improves the company growth in dealing their operations.
P3).PESTLE Analysis for BUNI travel
In this travel industry, BUNI travel they have to attain the value to determine the external forces
in respect to improve the organisational performance for expanding their business in order to
target large clients value(Wood and Ogbonnaya, 2018). They requires the tool or methods
through which they will analysis the external factors which relates with PESTLE, this model will
effectively provides with sufficient information in developing or changing with operations if any
requirement emerged after analysis .Here are the PESTLE analysis by which BUNI travels will
expand their business after properly analysing the value of business markets.
PESTLE Analysis
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It defines with framework or structure of macro environmental factor which will be used in
scanning of environment and having with component of strategic management. Pestle analysis
deals in determining the external forces which are going to impact and currently impact the
organisation in relation to their operations. In the context of travel company, BUNI travels they
have to go through several factors which consists with political, economical, social,
technological,legal and environmental factors. These forces mainly impacts the business in
respect to their upcoming policies and programs that they will going to implement so here are
these factors is that:
Political factor
This factor relates with what degree a government intervene in the economies and at certain
industry, basically involves with the aspects of all the influences by government on the
particular business are considered under political factor(Miao and Cao, 2019). In the context of
BUNI travel they have to make sure about government policy, political stability and instability.
Open borders:After the situation of pandemic, government of different countries are allowing in
opening the borders for foreigners, the vast majority of destination can now be visited by
tourists. This will leads to opportunities for travel agency like BUNI travel to cater in large
traveller.
Economic factor
This factor involves with determinants of economic performances. These factor considered with
growth rate, exchange rate, disposable income of the consumer and unemployment rates. In the
context of BUNI travels because of rising in the disposal income of the people, as income are
rising. They will spend more and more on tourism industries for travelling purposes. This factor
will going to be beneficial for this travel agency in their operations. Through spending money on
tourism by the travellers will allow this business to expand in more effective manner.
Socio-cultural factor
This factor depends upon the norms, customs, population value which relates with organisation,
socio-cultural factor includes growth rate, career, income distribution, beliefs and cultural
barriers. In the context of BUNI travel, social influences is that social pressure will causing
individual to travel through their online presence and posts on social media for travelling. This
will allow agencies to initiate through social media for influencing more peoples around them.
Technological factors
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This travel industry works on the principle of providing with best tourism related services to
their clients and interested travellers. This factor includes with technology incentives, the
innovation level, research and development. In the context of BUNI travel, better transport leads
to the formation of better quality services to their clients in relation to car rentals, pick and drop
facilities in more innovative manner(Ogbonnaya and Messersmith, 2019).
Legal factor
This factor relates with rules and laws considerations, discrimination laws, employment laws,
consumer protection laws and copy right, patent. In the context of this BUNI travel agency they
will impact by the legal approaches which are considered in countries for tourism value is that by
easier to access for visa, this will require more time in gaining the visa nut now its easy to apply
for and receiving visa is accessible to almost every country, government are providing tourist
visa as they are boosting the tourist industry as well as economy. Loans are providing on tourism
value as well to the interested travellers.
Environmental factor
This factor deals in environment aspects which relates with scarcity of raw materials, carbon
footprint target which set by the government, pollution targets which impact the business in its
operations. In the context of BUNI travel they will get impacted by climate change crisis, by
tourism factor which leads to a massive increment in pollution level from transport like ships and
other vehicles.
CONCLUSION
It has been concluded from the above report is that every organisation before expanding their
business and improve organisation performance, they have to search for the specific tools and
techniques which will suits their operations activities. By determining the best suited tools
organisation will leads to attain their objectives regarding different department by implementing
these techniques on business activities. After working on improving the performance of
organisation, senior manager will play an important role in well-being of employees. These
employees motivation will boost the productivity in the business. Pestle analysis will require to
expand their business by studying the external forces.
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