BMP4006 Case Study: Analyzing BUNI Travel's Performance and Strategies

This case study examines BUNI Travel, a travel agency, and its strategies for improving organizational performance. The analysis explores various tools and techniques, including talent management, performance appraisals, mentoring, and learning and development plans. The study delves into the performance management cycle, employee wellbeing, motivation, and the psychological contract to enhance employee engagement and productivity. It also highlights the importance of holistic development methods such as upskilling and reskilling. The report uses frameworks like Deming's cycle and Maslow's hierarchy to provide a comprehensive understanding of how BUNI Travel can optimize its human resource practices. The case study also provides recommendations for BUNI Travel to improve employee performance and overall organizational success.