BMP4006 People & Performance: BUNI Travel Case Study & Solutions

This case study examines BUNI Travel's strategies for managing people and improving organizational performance. It analyzes the tools and techniques the company can use to enhance performance, including performance appraisals, realistic goal setting, creating a comfortable workplace, and implementing mentorship programs. The report also assesses the crucial role of employee wellbeing in boosting motivation and overall performance, highlighting the importance of rewards, recognition, work-life balance, and open communication. A PESTLE analysis is included to evaluate external factors impacting BUNI Travel's operations, concluding with key insights on managing the workforce effectively to achieve organizational goals.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
Contents
1

Introduction p
What tools and techniques will help improve
organisational performance? p
The role of employee wellbeing in improving motivation
and performance 3
Conclusion
References 4
Appendix 5
2

Introduction
Employees plays one of the vital role in the business in order to achieve the derived
goals more effectively. An ideal candidate for an organization can perform the task
more productively. In addition in the today era various tools and techniques has
adopted by the management in their operational functions. These tools assist the
businesses to better monitor and measure the performance of the workforce.
Moreover, these insights further can be use din order to enhance the company
operations by analyzing and implication of changes according to the identified
issues. Hence, these tools and techniques is much needed to perform more
productively and effectively in the competitive market. In addition to this it facilitate
the organization to better perform their operations in the competitive market. In
addition to this the mentioned report will analyses the business functions of BUNI
travel. In regard to this the mentioned report will deliver information regard to the
tools ans techniques that used in improving the organist performance. Further, the
mentioned report will also evaluate the role of employee well being in order to
improving motivation and performance (Pulakos, Mueller-Hanson, and Arad, 2019).
What tools and techniques will help improve
organisational performance?
There are number of tools and techniques that can be used by the mentioned
business in order to perform the effective functions according to the derived goals
and task of the organization. In addition to this the respected business can use the
below discussed tools in their operational functions in order to better utilization of
resources as well as can assist the employee to better perform their operational
working as well as enhance their skills. In regard to this in the below discussion
these tools and techniques are discussed briefly on the context of the mentioned
business.
 Performance appraisal- one of the vital practices that can be used by the
mentioned business is to appraise their employee on every achieved goals
and practices. In addition to this the mentioned business can form the
effective performance appraisal program in their operational functions. In
addition to this, the respected business need to understand needs of the
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employees. These reliable insight further can be used by the mentioned
business to motivate their employees. Further, various growth plan can be
developed by the respected regard to their operations. In regard to this the
respected business should provide the employee rewards program and
another appraisal programs to the employee. Moreover, the mentioned
business need to adopt the consistent appreciation practices at workplace.
Hence, these functions can assist the mentioned company in order to
enhance the employee productivity as well as developed the more strong
bond with the company functions. Therefore all the above practices will surely
assist the organization on order to achieve the derived goals more effectively
and timely. Hence, it also facilitate in gaining the competitive advantage
(Ashdown, 2018).
 Realistic goals- in order to achieve the goals timely, the mentioned business
need to order the time boundaries on all their business operations. In regard
to this the mentioned company need to follow the effective time management
tools thoroughgoing which all the task can be bifurcated more accurately. In
addition to this all these time bound task should be implied with the small
measurable goals. In regard to this it assist the mentioned business in order
to built the more confidence towards achieving the goal timely. In addition it
will also provide the realistic data of all the employee performance as well as
derived the weaknesses which work as an barrier in their productivity. In
addition to these complexities need to be resolve rapidly to develop more
positive and productive work culture.
 Development of comfortable and inspiring workplace- the mentioned
company need to develop the comfortable and inspiring workplace culture in
order to enhance the employee productivity. In regard to this the positive
working environment need to be developed in which employee can share their
experiences and issues more comfortably without Hesitating with upper level
management, in addition to this the mentioned business need to offer the
comfortable workplace conditions to all their employee in which they can
perform their operation more productively without having any concerns. In
addition to this the mentioned company should deploy the open
communication practices a their workplace in which all the issues and
suggestion can be deployed by the employees to the management. In
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addition to this it will assist the organization in order to use the new innovative
ideas in their business operations (Kearney, 2018).
 mentor ship and training program- it is mandatory for the organization to
analyses the employee personality ans skills more deliberately. As these
insights can assist the organization to better deploying of task according to
the employee skills. In addition to this, it also assist the mentioned company in
order to understand the lack of skills that lacking in the employee personality
these skills should need to address timely through development of effective
mentor-ship and training program. In addition to this the mentioned company
need to segment all the employee according to the needs of skills. As these
segment ion will facilitate in better self development of employee which further
can used in achieving the organization goal more effectively. In addition to this
by the use of mentor ship programs the respected business can effectively
understand the employee loop holes as well as can bring the positive in their
personality through training programs. Therefore all the above practices will
surely assist the organization on order to achieve the derived goals more
effectively and timely (Mone, and London, 2018).
The role of employee wellbeing in improving motivation
and performance
As wellbeing in increasing globally and the employees are considered to be crucial
in the success of the chosen organization. Maintaining the level of motivation among
employees is not an easy task that is why they are required to find new ways in order
to keep the customer engaged (Parast and Shekarian, 2019). Motivation is essential
for the success of the company as the management knows the trick to bring the best
out of employees. The chosen company believes that happy employees are more
productive and they are more likely to stay in the company instead of leaving the
company. The role of employee well being in improving motivation and performance
is explained below-
 When the employees are motivated with rewards and recognition that will tend
to create the culture of new ideas and innovation at the chosen company.
Along with it, this culture will enhance the level of growth with best results.
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 The chosen company encourages the employees to work productively in
order to earn more revenue. When the employees are positively influenced
this will promote their level of job satisfaction (Bogers, Foss and Lyngsie,
2018).
 Buni travels also increases to add the various elements for their employees
such as mental health, financial help, stress management, nutrition, overall
development and many others. Also, in order to keep the employees
motivated the chosen company promotes to build better relationships with the
management and HR management (Graves and Sarkis, 2018).
 The another main steps which are followed by the chosen company is by
having culture of recognition and reward for the employees. Buni travels has
the culture which targets on recognizing the work done by the employees.
Also, they have a friendly environment which allows the employees to be
more productive and with better morale.
 The chosen company also establish a level of flexibility for the employees in
reference to their work-life balance. It targets the employees to live a flexible
life which allows the employees to be highly motivated.
 Employees of the respective company are happy as they are free to
communicate with the management of the company. Management should
also make sure that employees know about their individual efforts in order to
attain the desired goals (Lei, , Leaungkhamma, and Le, 2020).
 It is seen that when the employees are motivated well then, they put more
efforts towards the respective company. For the growth of the company, all
the employees are required to have proper balance between the ability to
perform and willingness to perform the task.
As positive workplace is considered to be the main element in order to keep
the company on top in the market. It can also be said that it is difficult to encourage
the employees at the workplace and in order to attain high level of productivity, the
company is required to maintain a positive environment (Corvellec, 2018).
Conclusion
From the above analysis, it can be concluded that there are various ways to
manage the small workforce. The report highlighted the various tools and techniques
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which helps in improving the overall organizational performance of the chosen
company. Also, the report projected the role of employee well being in improving
motivation and performance at the workplace. Furthermore, it also Identified the
importance of external factors on managing people of the chosen company.
References
Books and Journal
Ashdown, L., 2018. Performance Management: A practical introduction (Vol. 16).
Kogan Page Publishers.
Bogers, M., Foss, N.J. and Lyngsie, J., 2018. The “human side” of open innovation:
The role of employee diversity in firm-level openness. Research
Policy, 47(1), pp.218-231.
Corvellec, H., 2018. Stories of achievements: Narrative features of organizational
performance. Routledge.
Graves, L.M. and Sarkis, J., 2018. The role of employees' leadership perceptions,
values, and motivation in employees' provenvironmental behaviors. Journal
of cleaner production, 196, pp.576-587.
Kearney, R., 2018. Public sector performance: management, motivation, and
measurement. routledge.
Lei, H., Leaungkhamma, L. and Le, P.B., 2020. How transformational leadership
facilitates innovation capability: the mediating role of employees'
psychological capital. Leadership & Organization Development Journal.
Mone, E. M. and London, M., 2018. Employee engagement through effective
performance management: A practical guide for managers. Routledge.
Parast, M.M. and Shekarian, M., 2019. The impact of supply chain disruptions on
organizational performance: a literature review. Revisiting supply chain risk,
pp.367-389.
Pulakos, E. D., Mueller-Hanson, R. and Arad, S., 2019. The evolution of
performance management: Searching for value. Annual Review of
Organizational Psychology and Organizational Behavior, 6, pp.249-271.
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Appendix
A PESTLE analysis for BUNI Travel
The term PESTLE analysis is used to evaluate the external factors of the marketing
which supports in understanding market growth, decline, potential and direction for
the operations of the business. It is also considered to be simple yet widely used tool
by marketers and the companies in order to monitor and analyse the macro
environmental factors that have an major impact on an organization or industry.
PESTLE analysis for BUNI Travel is explained below-
Basis Explanation
Political Factors In reference to the Buni Travel, political stability is
considered to be the main factor in the success of local
travel agents.
Economical Factors Economic factors comprises of economic growth or
decline, inflation,wage-rates and many others. In case of
Buni Travel, the income level of local increases then it
will also help the given company to be provided benefits
from it.
Social Factors It comprises of new social trends under which social
media plays an essential role as it allows the tourists of
the chosen company to choose and explore about it.
Technological Factors Under this, the company has received a major support by
using smart devices as it allows the people to choose
from on option to another.
Legal Factors In the area of Buni travel, Many banks provide loans for
the purpose of tourism which allows people to tour.
Environmental Factors The main environmental issue facing Buni Travel is the
pollution as the tourism is on rise after the pandemic that
tend to create massive increase in the pollution level.
From the above analysis, it cane be said that these are the analysis factors
that are affecting the local tourism company as a whole. It can also be seen that
industry will grow in the recent future due to the various economic, technological,
and political advantages. Moreover, pollution is also a major factor that has to be
dealt with more care for the overall benefit.
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