BUNI Travel Case Study: People Management and Performance (BMP4006)

This report presents a case study analysis of BUNI Travel, focusing on enhancing organizational performance through effective people management. It explores various tools and techniques, such as performance appraisals, 360-degree feedback, management by objectives, and personal development plans, to improve employee performance. The report also emphasizes the critical role of employee well-being in boosting motivation and productivity. Additionally, a PESTLE analysis is conducted to evaluate external factors impacting the organization. The conclusion highlights the importance of a holistic approach to people management, integrating performance improvement tools with a focus on employee well-being to achieve strategic objectives.

Case Study BUNI
Travel

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK...............................................................................................................................................3
The specific instruments which can support performance enhancement of the organization 3
The role of employee well-being in improving motivation and performance........................5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7
APPENDIX......................................................................................................................................7
PESTLE analysis for the organisation....................................................................................7

INTRODUCTION
People management is the way of encouraging, assisting and providing training of the
workers to enhance the performance and productive in the firm (Al-Jaber, 2020). Performance
management is the method of observing and analysing performance of the workers to accomplish
mutual goals. With the assistance of this manager is capable to reduce the chances of errors and
also it will lead to the enhanced productivity and growth of the company. Present report is
completed on the basis of a hospitality organization by the name of BUNI travel which is located
situated in Bolton, England. The following report will cover about the several techniques and
tools that will better the performance of the organisation. In addition to it, this will also include
about the role of the well being of the workers in increasing encouragement and performance.
Moreover to it, external evaluation through PESTLE analysis will also be covered in the report.
TASK
The specific instruments which can support performance enhancement of the organization
By analysing the performance management in order to understand regarding the
knowledge and capabilities of the workers, also how they are working in the organisation. Some
of the performance tools can be performance based appraisals, personal development plan and
many more. Tools and techniques are the way through which an organisation will be capable to
know the performance of all the workers in order to give them performance based incentives.
Additionally, some of the methods and tools that BUNI travels can use to their firm's
management planning in accordance to increase the productivity and performance:
 Performance appraisals – The concept of performance appraisal is to evaluate and
analyse the overall performance of an employee. This is popularly implemented choice
for enhancing worker output because it ensures systematized evolutional and grading of
employee performance. Implementing performance appraisals in an organization helps
the company examine the output of an employee in a detailed manner (Carter, 2019). In
case of the respective organization, the usage of the performance appraisal instrument is
justified because it can help the company understand the strengths and weaknesses of
each of employee in detail. BUNI travel will be able to use the performance appraisal tool
to understand the most effective way the professional weakness of an employee can be
eliminated and strengths enhanced.

 360 degree feedback – In this method seniors, peers, and subordinates give regular
feedback of their colleagues as well as about their performance. By utilising this method
in the management leaders are capable to understand the working and productivity of
their workers. This method is essential in planning and providing rewards and
inducement. This is great option for improving the performance of staff at BUNI because
it can help employees examine their skills and weaknesses form different perspectives. In
this way their performance evolution will not only be limited to their daily operations but
their overall professional behaviour and contribution to the firm;s success. The
employees then will be able to make improvements in their professional conduct and
skills so that they become more valuable to the company and achieve success in their
career. In this way the firm will get employees with improved skill set and behaviour to
support continuous growth of the organisation.
 Management by objectives – It shows well clear objectives and goals by the company to
their employees in the company. Setting of the goals can assist the firm by accomplishing
it on time and it enhances the efficiency in the company. BUNI travels has adopted to the
practice of providing definite reference point to the workers in order to make them
accomplish them(Kim, and et.al., 2021). A well clear target can enhance the productivity
and performance and this can also reduces the chances of errors. BUNI travels can make
all the objectives and goals to the members of the company and give them the way on
which the workers can accomplish them. If the worker understand their goals and
instruction for performing their assigned task then it can lead to enhanced efficiency in
the organisation.
 Personal development plan – Several workers perform not only to earn as many people
also work in order to get recognition, appreciation and motivation. Moreover to it, this is
the way the processes which provides effective results in context of action plan creation
so that it includes impact on people, culture and progress that the firm is able to get
desired results. In relation to the BUNI travels their workers are more concentrate d on
their self development as they attempt to increase their capabilities and knowledge so that
they can offer effective facilities to their consumers.

 Key Performance Indicators – This is the proper tool of performance that gives various
ways to analyse the performance of the firm as well as its different divisions. People that
are functioning in accordance to accomplish the objectives of the firm. It is one of the
kind of software that is utilised by the Human resource. This is an important factor which
needs to be considered when evaluating employee performance and helping them
enhance professional skills because it provides clear data about employee output and its
relation to company successes (Lockyer, 2021).
The role of employee well-being in improving motivation and performance
Employees are rarely encouraged to push themselves for the job profile in order to show/prove
they are working hard. Skipping their lunch, sleeping less by putting themselves in the work but
that show employee is dedicated for his job profile (Williams, 2019). But the best sign of
employee well being is that measure who is happy and who isn't, well rested and also look
towards the physical health of any employee and their emotional needs because employee is
sacrificing the time for the work or productivity. Employee or any individual can perform at his
best when they are physically fit and fine. Any individual who is physically fit will take less
leaves in the run spend more of time in office/work and also beneficial in productivity. If any
organisation want to improve performance they should focus on employee lifestyle.
Keep employees loyal to your business:- employee always looks towards their physical
strength and any individual know the business always come with health benefits, health benefits
consist comprehensive health plans, medical facility, insurances or company nutrition plans
which leads toward the health meals in the organisation and that also helps in valuing the
employment more higher. Benefits are these attract the employee toward the organisation and
appreciate the work environment, enjoying the time spend by the employee at workplace.
Create competition to work for you:- when any organisation offer employee such benefits that
help in outshining the company in the filed. Benefits main motive is keep the employee healthy
still relatively recess and its really tuff to come. Individual who were looking for job will be
more incentives to apply and compete for the positions in the organisation in which they are
looking to fill for the job, react more positively to other cost-cutting measures in exchange for
such health benefit(Nanaji, et.al., 2019).
Make employees more productive and focused:- employee who are getting right nutrition,
kept hydrated, and eat brain boosting foods will perform best and show the required skills at

workplaces. Organisation can see the difference type of productivity increasing when a company
deliver the good quality of healthy food in the organisation like lunch, easily accessible keep
hydrated in the office. All these factor stand as main element to get out the best of employees in
performance and productivity(Tham,et.al., 2019).
Improve your business reputation:- with the help of screening that company is willing to
spend its time to engage with employee's and by spending money for employee in order to
improvement of their standard of living that process make organisation one of a limited
organisation that have publicly emphasised employee health.
CONCLUSION
From the above report it is concluded that the area of employee performance improvement is
complicated responsibility which needs to be complicated by the usage of variety of tools and
instruments. There are different techniques through which employees performance can be
assessed and improved. Some of the popular tools which can be used to improve employee
performance are Key performance indicators, 360 degree performance review and performance
appraisal. It is important to use these tools to review employee output in detail so that further
action can be taken to enhance employee performance. Employee well being is linked with
employee motivation and employee performance. This is because highly motivated employees
are committed to their jobs and feel satisfaction in achieving their professional commitment with
high quality. In addition to this employee performance is directly affected by employee well
being because they are able top put more effort into their daily tasks. This is the reason behind
many businesses investing in building better working environment so that employee well-being
is maximized and each employee is able to focus on thier work and be more productive. The
concept of employee well being is important for businesses who wish to achieve success because
high employee well being helps the company get better results and achieve their strategic
objectives in a timely manner.
REFERENCES
Books and Journals

Al-Jaber, M.A., 2020. Dimensions of internal communication for organisation engagement: the
role of co-worker trust (Doctoral dissertation, Brunel University London).
Carter, N., 2019. Performance Indicators:‘backseat driving’or ‘hands off’control? 1.
In Management of Health Care (pp. 243-250). Routledge.
Kim, and et.al., 2021. Transcriptome analysis of triple mutant for OsMADS62, OsMADS63, and
OsMADS68 reveals the downstream regulatory mechanism for pollen germination in
rice (Oryza sativa). International journal of molecular sciences, 23(1), p.239.
Lockyer, A.J., 2021. New Zealand non-profit organisation responses to programme evaluation
efforts, capacity, evaluation self-reflection, evaluation barriers and necessary
resources. Third Sector Review, 27(1), pp.6-30.
Nanaji, et.al., 2019. Energy level matching for efficient charge transfer in Ag doped-Ag
modified TiO2 for enhanced visible light photocatalytic activity. Journal of Alloys and
Compounds, 794, pp.662-671.
Tham,et.al., 2019. Distributions and seasonal variations of organochlorine pesticides,
polychlorinated biphenyls, and polybrominated diphenyl ethers in surface sediment
from coastal areas of central Vietnam. Marine pollution bulletin, 144, pp.28-35.
Williams, D., 2019. Data Protection Policy 1. POLICY INFORMATION 1.1 Our
Organisation-‘data controller’.
Zacharewicz, and et.al., 2019. Performance-based research funding in EU Member States—a
comparative assessment. Science and Public Policy, 46(1), pp.105-115.
APPENDIX
PESTLE analysis for the organisation
PESTEL analysis is a significant tool which helps enhance organizational management because
it provides detailed formation about the external environment affecting an organization. This
instrument is used to evaluate the external environment factors which can effect the success of
the company so that appropriate decision is taken by the firm. (Zacharewicz, and et.al., 2019).
Political:- Several factors are included in this part of the analytical tool such as political tension
and stability of the environment. In case of the respective company one of the primary factors
which affects the firm is Brexit. It is the occurrence of UK exiting the EU affecting the
regulation which need to be followed by travelling industry.
Economic:- In this part of the analysis the focus is on understanding the changes in economy
which directly affects the business operations of the company. In case of the respective
organization the downturn of the UK economy is the main economic factor affecting its current
business praetorians and future success.

Social:- In this the area which is focused is the social changes which affect the daily operations
of the company. In case of BUNI the factor which affects the firm included n this part of the
analysis is changing starveling expectations and preferences of costumers after the pandemic.
Technological Factor:- The technological development also affect the success and change the
consumer expectations for a company and are included when completing external analysis. In
case of the respective organization the rise of online purchase is the primary technology which
affects the company because it influences the consumer journey and consumer preferences.
Legal:- The legal environment affects daily working of an organization because businesses have
to comply with legal requirements to avoid legal troubles. In case of BUNI travels, the legal
factor which affects the company are travelling regulations of UK and other countries as it has to
ensure that consumers use its services for tourism without breaking any regional or international
laws.
Environmental Factor :- Tourism can reason pollution on local level and some of the tourist are
alert of that and decline to travel such authority. This is also a factor which cut down popularity
of BUNI travels. environmental factor BUNI travel is facing in medium like, buses and trains, air
planes as these transport method used be like.