BUNI Travel: Job Description, Recruitment & Development Plan

This report outlines a job description and recruitment strategy for a Business Travel Consultant at BUNI Travel, a local travel agency in Bolton. It details the consultant's responsibilities, required qualifications, and essential skills. The recruitment strategy encompasses identifying the need, preparing a job description, creating a recruitment plan, searching for candidates, conducting phone screenings and in-person interviews, offering the job, and onboarding the new employee. A three-month staff development plan is also included, focusing on establishing collaborative relationships with clients, professional development, improving operational efficiency, and familiarizing with customer needs and current market trends. The rationale behind these plans is to hire an effective consultant who can provide reliable information and enhance the customer journey, ultimately contributing to the business's success. Desklib provides access to similar solved assignments and past papers for students.

People and Performance

Table of Contents
Job description for Business travel consultant.............................................................................3
Person specification for Business travel consultant.....................................................................4
Job advertisement for recruiting Busienss travel consultant.......................................................6
Recruitment strategy....................................................................................................................6
Three month staff development plan...........................................................................................8
Rationale......................................................................................................................................9
REFERENCES................................................................................................................................1

BUNI Travel
Job description for Business travel consultant
Title: Business travel consultant
Job Summary: Handling the travel arrangement of the business and or executive accounts is the
core responsibility of the Business Travel Consultant. Their work as a consultant is to carry and
conduct the research and collect the information on the destinations. So we are seeking for a
qualified business travel consultant which can help to make the tourist best choice and
experience throughout their journey.
Report to: Manager of the respective department
Salary: £30,000
Responsibility:
 Research about various destinations which includes price, weather conditions and
reviews about the place.
 Understanding the specification of the clients
 In Organise travel form beginning to the end
 Supply travellers with useful information about the travel
 Collect the deposits and balance
Qualifications:
 The person should be a certified travel counsellor(CTC)
 Should be Certified Travel Associate (CTA)
 Person should have diploma in Hospitality management
 Bachelor’s in tourism management
Skills:
 Working experience as a travel consultant
 Excellent knowledge of traveller software
 Effective communication skills

 Should have the capability meeting the target
 Provide better customer service
 Able to manage the interpersonal relationship
 Should have basic computer knowledge
 Should have excessive networking
Company Summary: BUNI Travel is one of the local travel agent that is located in Bolton which
is presently operating at small scale with the traditional personnel department. The organisation
hereby is looking for efficient Business travel consultant with have specialised knowledge and
can have the ability to solve the clients problem and offer best experience regarding their
journey.
Person specification for Business travel consultant
Category Essential Desirable
Skill, knowledge and
adaptability
 Excellent interpersonal
and communication
skills.
 Effective negotiation
skills
 Effective IT skills
 Account management
skills
 Effective business
skills
 Knowledge about the
tourism sector
 Ability to enhance
teamwork at the
workplace
Experience  Experience in working
in the hospitality
industry
 Experience of
attending the events
 Have the experience of
working the tour
operations
 Good and enhanced
understanding of
marketing tools
Qualification  The person should be a
certified travel
counsellor(CTC)

 Should be Certified
Travel Associate
(CTA)
 Person should have
diploma in Hospitality
management
 Bachelor’s in tourism
management
Special knowledge  Able to work for long
hours
 Holding a licence to
work as a travel
consultant
Personal qualities Appreciate the work done by
the team members and
coordinated with them
effective and also support .

Job advertisement for recruiting Busienss travel consultant
Recruitment strategy
Finding and retaining talented employees is an important part of any successful business because
it is difficult to find it hard to keep around employee turnover and an effective recruitment
process. In HR recruitment process refers to the stone steps that are drawn to select employees
that feel an opening in a company also this job is done by managers of human resource
management (SIVANANDAM and MUDALIAR, 2020). Human resource managers lead this
process to collaborate with the relevant departments and other team members.
There are some of the steps are outlined for the recruitment process as follows
 Identify the need- this is the first step which provides relevant information by creating a
list of job postings so that four people me easily identify the hiring need.

 Prepare job description- prepare a good job description, this is an important piece of
creating an effective recruitment strategy so that any department should determine what
kind of responsibility to be done. In the context to choose and portfolio there, the is the
job description for a business travel consultant.
 Creating a recruitment plan- in this process time and energy saving to create a
recruitment plan by strategies the best way about the job and also help for determining
who will be reviewing the resume and scheduling interviews for the right candidate
(Rathor, Aswal and Shah, 2020 ).
 Start searching- it is necessary to use keyword recruitment tools for cutting down search
time during the recruitment process so that it helps to consume most of the time and part
of recruiting and keyword tools that need for qualified applicants
 Recruit top tire candidates- HR will focus on maintaining timely communication so
that candidates can get the opportunity by using mobile hiring app and communicate with
them via email and messages so that it helps to inform candidates in order to get relevant
information about the interview and further process.
 Conducting phone screening- this is an important step for having ion certain
applications conducting phone screening narrowed down the selection process and also it
helps to make a list of best interview questions so that candidates can answer accordingly
and be selected on the basis of their interview process (Bista, 2019)
 Interview in person- after conducting phone screening it is necessary to should not
stretch the process because it can be affected by the candidate may lose interest also by
communicating with the interview helps to back to the decision and follow-up for further
process. By following the process candidate gets attention in order to follow all the steps
timely and get undivided attention
 Offering the job- this is the last second step that takes care for the process to present a
desirable candidate offer if they want to pass. Also, 90% of people report Bing contact by
the manager in order to make them accept job offer faster because they are expecting to
process take time and ready to negotiate salary and benefits
 Onboarding a new employee- this is the last step of the recruitment process for which
the candidate will join the team and real work begins for implementing new hire on

boarding process to provide a positive experience to the candidate as well as this is the
process for new hire transition.
Three month staff development plan
Targets Action to achieve Evidence of
completion
Timeline
The current target is
to establish
collaborative
relationship with the
clients and customers
(Batra, 2021).
In order to achieve the
required it is very
necessary for the staff
members to
effectively
communicate with the
clients in order to
evaluate the current
requirements and
make decisions
accordingly.
In order to monitor
the completion of the
evidence it is
necessary increase the
number of the clients
that are actually
looking for some
effective advice
regarding their
journey which help in
finding best
destination for their
journey.
1 month
The next target is the
professional
development
This is one of the
major target is the
professional
development and to
grow the business is
to develop the staff
skills(Logan, and
et.al., 2020).
In order to find the
evidence of the
completion is the
improvement in the
productivity and
provide better
opportunities and also
increase in the
number of clients
results into
completion of the
target.
1 month

The next target is the
improvement in the
operational efficiency
of the staff members
In order to improve
this target and achieve
it effectively it is
necessary to provide
training and
development
programs and
continuously
monitoring.
The evidence
associated with the
target is to increase
the number of the
clients seeking for the
consultancy services.
1 month
The last target is
familiarising with the
customer needs and
current trends in the
market.
In order to achieve
this target it is
important to be update
to date with the
current
Evidence of
completion by
promoting the
services of the
company through
social media and also
evaluating the current
trends that is
prevailing in the
hospitality and
tourism
industry(Allen, and
Martheze, 2021).
1 month
Rationale
The rationale behind creating job description and person specification for recruiting
Business travel consultant is to hire effective and efficient person in BUNI travel which can
assist the customers and clients to provide reliable information about the various destination and
information for the clients in order to make their perfect journey(Jooss, Conroy, and
McDonnell, 2021). The job description specifies qualification and responsibilities of the
candidate suitable for the job role .With the help of this it helps to find experience candidate for
this position which has required knowledge and skills in which can help in increasing the number

of customers through their services. The candidate can apply as per their qualification and skills
which help the company to recruit the effective business travel consultant. Job advertisements
help in attracting the candidate to apply for the job role of the business travel consultant at BUNI
travel.
Apart from this the rationale behind this plan for the recruitment strategy is to find
talented candidates in order to make the business successful as it very difficult to retain and hire
new talent within the company due to increase in the competition in the tourism industry. The
effective process is followed by the company which helps in finding effective candidate to apply
for this job role .The need for preparation of the document is to hire the candidate who is capable
to carry out this job role effectively. Lastly, the rationale behind the staff development plan is to
identify the target that is to be achieved through action taken and the time period in which can be
achieved. With the help of these requirements it will help the company to recruit effective and
experienced candidate for the job position of the business travel consultant at BUNI travels.

REFERENCES
Books and journals
Allen, W.G. and Martheze, D., 2021. The need for a provincial land use and travel forecasting
model. Southern African Transport Conference 2021.
Batra, A., 2021. Beyond travel dreaming, planning, check-in, boarding… stress?. Anatolia.32(1)
pp.46-58.
Bista, K., 2019. Nepalese recruiting agents for overseas higher education: Issues and
challenges. Higher Education in Nepal, pp.111-121.
Jooss, S., Conroy, K.M. and McDonnell, A., 2021. Discretion as a double‐edged sword in
global work: The perils of international business travel. Human Resource Management
Journal.
Logan, and et.al., 2020. The application of travel demand management initiatives within a
university setting. Case Studies on Transport Policy. 8(4). pp.1426-1439.
Rathor, R., Aswal, P. and Shah, B.,2020 A COMPARATIVE STUDY ON RECRUITMENT
PROCESS OF A SWASTIK PULP & PAPERS PVT. LTD. COMPANY AND
ROJGARI PLACEMENT PVT. LTD. CONSULTANCY.
SIVANANDAM, P. and MUDALIAR, P., 2020. A study on the scientific screening process in a
recruitment consultancy firm. Journal of Contemporary Issues in Business &
Government, 26(2).
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