BMP4006 People and Performance: Travel Consultant Recruitment Plan

This report outlines the job description and person specification for a Business Travel Consultant at BUNI Travel, a small-scale travel agency in Bolton. It details the responsibilities, required skills, and qualifications for the role, along with a recruitment strategy encompassing identifying requirements, creating job descriptions, sourcing candidates, conducting interviews, and onboarding. The report also includes a staff development plan focusing on operational efficiency, collaboration, and professional development, all aimed at enhancing customer service and company growth. The rationale emphasizes attracting qualified candidates to support customers with travel information and contribute to the company's expansion, with references to relevant books and journals.

BMP4006 People and Performance

Table of Contents
Job description...........................................................................................................................3
Person specification...................................................................................................................4
Job advertisement......................................................................................................................6
Strategy of Recruitment............................................................................................................6
Staff development plan..............................................................................................................8
Rationale...................................................................................................................................10
REFERENCES................................................................................................................................1

BUNI Travel
Job description
Title: Business travel consultant
Job Summary: Management the travel planning of the executive accounts and business is the
middle duty of the Business Travel Consultant in the BUNI travel. Their job as a consultant is to
take and conduct the collect the information and research on the destination. Thus company are
looking for for a qualified business travel consultant who can help to build the tourist best
experience and choice during their trip.
Salary: £40,000
Report to: Manager of the relevant branch
Qualifications required:
 Should be Certified Travel Associate (CTA)
 The candidate should be a certified travel counsellor(CTC)
 Bachelor’s in tourism executive
 Candidate should have qualification in Hospitality management
Roles and Responsibility:
 Research concerning a variety of destination which includes weather conditions, price
and review regarding the place.
 In manage travel from start to the end.
 Gather the deposits and balance
 Perceptive the requirement of the clients
 Supply travellers with helpful information regarding the travel
Skills required:
 Effective knowledge as a travel consultant

 Excellent awareness of traveller software
 Should have the competence meeting the target
 offer better quality customer service
 valuable communication skills
 Should have basic computer knowledge
 Able to handle the interpersonal relationship
 Should have extreme networking
Business Summary: BUNI Travel company is the limited travel agent which is located in Bolton
that is currently functioning at small scale with the established employees department. The
business hereby is look for professional Business travel consultant among have specialised skills
and knowledge and can include the capability to resolve the customer’s crisis and propose best
familiarity regarding their trip.
Person specification
Kind Necessary Desirable
Experience  Experience in working
in the hospitality
industry
 Experience of presence
the events
 excellent and improved
understanding of
marketing equipment
 Have the
understanding of
working the tour
operation

Skill, understanding and
adaptability
 Outstanding
interpersonal and
communication skills.
 Effective IT skills
 Account managing
skills
 useful negotiation
skills
 Effective business
skills
 Ability to enhance
teamwork at the
workplace
 Knowledge regarding
the tourism sector
Special knowledge  hold a licence to work
as a travel consultant
 capable to work for
long hours
Personal qualities realize the work done by the
team members and
coordinated with them
effective and also sustain .
Qualification  The person should be a
certified travel
counsellor(CTC)
 Person should have
diploma in Hospitality
management
 Bachelor’s in tourism
management
 Should be Certified
Travel Associate
(CTA)

Job advertisement
Strategy of Recruitment
Retaining and finding talented employees is a important part of successful business because it is
very difficult to find, it hard to maintain employee turnover and effective recruitment process. In
HR recruitment process means to the steps that are drawn to choose employees that believe an
opening in a company also this job is completed by managers of human resource management
Human resource managers guide this process to work together with the appropriate departments
and other team members.

There are few steps are outlined for the recruitment process as follows:
 Identify the requirement - this is the first step which offer relevant information by
making a list of job postings so that four people me easily identifies the hiring need.
 Create job description- prepare an effective job description, this is an key piece of
creating an effective recruitment plan so that any area should determine what kind of
responsibility to be made (Calderwood and Soshkin, 2019). In the context to choose and
portfolio there, the is the job description for a business travel consultant.
 Make a recruitment plan- in this process energy and time saving to create a recruitment
preparation by strategies the best way about the job and also assist for determining who
will be review the resume and scheduling interviews for the candidate.
 Start searching the right candidate- it is essential to use keyword recruitment tools for
cutting down explore time during the recruitment process so that it helps to consume
most of the time and part of recruiting and tools that must for qualified applicants.
 Recruit right candidates- HR will mainly focus on maintaining timely communication
so that right candidates can get the opportunity by using mobile hiring app and
communicate with them through messages and email so it helps to inform candidates in
order to get important information about the interview process and other further process.
 conduct phone screening- this is an vital step for having certain applications conducting
phone screening narrowed down the selection process and also it helps to make a list of
the best interview questions so candidates can answer the question accordingly and then
selected on the base of interview process (Hangartner and Kopp, 2021).
 Person interview - after conducting phone screening it is essential to have to not stretch
the process because it can be affect by the applicant may lose interest also through
communicating with the interview helps to back to the decision and follow-up for further
process. By following a process the candidate gets awareness in order to follow all the
steps timely and get undivided attention
 Job offering- this is the step that takes care for the process to near a desirable candidate
offer if they want to pass. Also, 90% of people report Bing contact by the manager and
make them accept job offer more rapidly because they are expecting to the process take
time and complete by negotiate salary and benefits.

 On boarding a new employee- this is the last step of the recruitment process for which
the candidate will join the team and real work begin for implementing new hire on
boarding process to offer a positive knowledge to the candidate as well as this is the
process for new hire transition (Swanson and Maffei, 2019).
Staff development plan
Targets Action to achieve Evidence completion Month
develop the
operational
efficiencies in
employees
To maintain the
operational efficiency
of the employees then
access the training.
The regular training is
more beneficial for
the employees helps
in improve the
productivity and
performance of the
organization. The
company establish
training and
mentorship programs
for the employees for
the best practices in
efficiency and keep
up to date.
The evidence of
completion is
depending on the
targets that are related
to enhance the
number of candidates
who are looking for
the job in travel
consultancy.
1 months
Develop the
collaboration
relationship with the
candidates
The company must
interact with the
employees for being
the efficient and
With the help of
developing the
collaboration
relationship with
1 month

knowledgeable.
Employees are heart
of the company so,
they need to focus on
the employees and
interact with them
time to time because it
helps in assist them
efficiently and
quickly. The company
also need to establish
the positive
relationship within the
employees and
develop their trust and
belief towards the
organization.
employees helps in
build the great
reputation in the
market place and
candidate are attract
towards the company
who wants to join the
travel consultancy.
Professional
developments of
employees
This must be the main
target of the company
to develop the skills in
the staff such as
management skills,
leadership skills,
communication skills,
etc. that all are helps
in increase the
employee’s retention.
This helps in improve
the productivity of the
organization as well
as provide the best
opportunities to
company to expand
and grow in the
competitive
marketplace with the
help of employments.
1 months
Maintain the familiar
behaviour with the
tourisms trends and
needs
The company need to
focus on the trends
and challenges which
are following by the
The company focus
on the familiar
behaviour and
promoting the social
1 month

clients because it
helps in attract the
more customers
towards the business.
They should update
with the online sites
media regularly as
well as follow the
current trends in the
tourism industry for
the best opportunity in
company and
development and
expansion of the
business.
Rationale
The ration on the job descriptions and person specification for hiring and recruiting the
business travel consultant to hire candidate efficient and effective in the company BUNI travel
which can helps in enhance the customers and clients who are prefer the relevant information
and guide about the trip and destinations for making the best journey of the customers. The
candidate can apply as per the qualification and knowledge which are prefer in the travel
consultant at the BUNI travel. The company follow the strategy of recruitments and hiring the
candidate for the vacant job through the helps of job advertisements (Yu, 2018). Recruit the
candidate for the business consultancy in the BUNI travel business to guide and support to the
customers and provide the best quality services to the customers. The company need to best
candidate who can expand and develop the growth of the company and it is the best opportunity
for the candidate to join the business and build the business career. So, the company provide the
job advertisement on the magazines and newspapers to hire and recruit the candidates.

REFERENCES
Books and journals
Calderwood, L.U. and Soshkin, M., 2019, September. The travel and tourism competitiveness
report 2019. World Economic Forum.
Hangartner, D., Kopp, D. and Siegenthaler, M., 2021. Monitoring hiring discrimination through
online recruitment platforms. Nature, 589(7843), pp.572-576.
Swanson, O.K. and Maffei, A., 2019. From hiring to firing: activation of inhibitory neurons and
their recruitment in behavior. Frontiers in molecular neuroscience, 12, p.168.
Yu, H.H., 2018. Gender and public agency hiring: An exploratory analysis of recruitment
practices in federal law enforcement. Public Personnel Management, 47(3), pp.247-264.
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