Report on People and Performance Management at BUNI Travel Agency

This report examines people and performance management within BUNI Travel, a local travel agency. It includes a job description and person specification for a Business Travel Consultant, a job advertisement, and a recruitment strategy designed to attract the best candidates. A three-month staff development plan for new starters is outlined, along with a rationale for the design choices made in these materials. The report emphasizes the importance of clear job roles, effective recruitment, and ongoing staff development for achieving organizational objectives and enhancing employee performance. Key documents like job descriptions and person specifications are analyzed for their role in attracting and retaining talented employees. The report concludes that a focus on people and performance is crucial for the success of BUNI Travel, highlighting the significance of well-defined roles, strategic recruitment, and continuous employee development.

People and Performance

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY ..................................................................................................................................4
Job description and person specification for the Business Travel consultant ............................4
Job Advertisement.......................................................................................................................6
Recruitment strategy for obtaining the best candidate ...............................................................6
Three month staff development plan for the new starter............................................................7
Rationale for all the choices that have been made in the design of above materials..................7
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
People performance refers to the those techniques and processes which ensures that
employee work with their best ability and put the values of organisation into practice terms. At
the organisational level, the performance of people also very significant in terms of meeting out
the overall objectives of an organisation. In the present report, BUNI Travel is taken into
consideration(Bao and et.al., 2019). BUNI is an agent travel based at local level which is based in
Bolton which has relatively smaller work force that has been working with management at
personnel level. The present report will cover discussion about certain documents which includes
job description and person specification for consultant of business travel. In addition to this, the
report will cover analysis about job advertisement, recruitment strategy and three month staff
development plan for a new starter. Moreover the report will cover discussion about rational for
the documents which has been made in the design of materials.
MAIN BODY
Job description and person specification for the Business Travel consultant
Job Specification
Position: Business Travel consultant
Qualification:
 Bachelor's degree in hospitality business, travel and tourism and other fields Basic software and computer skills like MS Office
Experience:
 Can initiate the career as trainee travel agent and also have relevant information related
to it
 Basic customer service and support.
 Can take follow up on email enquiries. Introduce prospective customers to the management team for future strong relationahip
Skills:
 Computer skills
 Excellent communication skills Customer service

Responsibilities:
 Appointments with customers who are looking for travel.
 Diagnose the specification of client and also suggest for suitable travel packages or
services as well.
 Prepare promotional materials and also use promotional techniques to sell tour packages
 Attend conferences in order to maintain familiarity with trends of tourism
 Collect balances and deposits.
 Giving advice to customers.
 Handle complaints and unforeseen problems and also determine the eligibility for
returns of money
Person Specification
PERSON SPECIFICATION
Essential requirements:
 The individual should have deep knowledge about the travel industry, geographical
areas and suppliers as well.
 The individual must have strong negotiation skills so that they can positively maintain
their established relationship with the suppliers and also should have the ability to make
changes into the original trip Demonstrate for the proficiency for the usage of technology and holding systems that
leads to contribute for the efficiency of workflow and productivity.
Desired requirements:
 Negotiate payment arrangements and also offer suggestions on how to meet the payment
obligations.
 Organise the travels from initial to end level which includes accommodation, tickets
and transportation as well and can also determine the needs of client along with
suggestion of suitable travel packages

 Research about various destinations and means of travel regarding customs, prices,
reviews, weather conditions etc.
Job Advertisement
JOB ADVERTISEMENT
We’re Hiring!!
For the position of “Business Travel
Consultant”
You are extremely invited to our job fair.
Tuesday, March 15
12:30 – 2:30 PM and 3:30 – 5:30 PM
Venue: Barclays PLC, London
*Valid only for same day.
Recruitment strategy for obtaining the best candidate
For obtaining the best candidate for business travel consultant profile it is important to
take support from certain apps and recruitment sites which can help into the context of pooling
out the best candidate (Boerenfijn and et.al., 2018).In order to recruit best candidate for BUNI
organisation, it is necessary to take support from different sources and websites as well which
will help in terms of pooling out the best candidate for the organisation.
Three month staff development plan for the new starter
Staff development plan can be through following certain steps and it is defined into the
following manner:
First of all, it is important to consider the business goals and also about employees personal and
professional goals (Caetano and et.al., 2018).

After that create a list of important resources which are required for development of this
plan. At the end step, it is necessary to develop an action plan which is clear and descriptive as
well.
Employee Name XYZ
Date 15/03/22
Current Title Business Travel Consultant
Current Strengths Communication Skills
Development Needs Technical Skills(Digital Technology)
Professional Goals List of professional goals
Step 1 Step 1:[Timeline for Step 1]:
[Actionable steps towards completion of goal]
Step 2 Step 2:[Timeline for Step 2]:
[Actionable steps towards completion of goal]
Step 3 Step 3:[Timeline for Step 3]:
[Actionable steps towards completion of goal]
Step 4 Step 4:[Timeline for Step 4]:
[Actionable steps towards completion of goal]
Rationale for all the choices that have been made in the design of above materials
Within BUNI Travel organisation, it is necessary that an individual should have certain
recruitment documents according to their norms and policies. For taking entry into any
organisation, it is necessary that an individual should have job description document. It is a
document which lists the duties, tasks and responsibilities of a particular job(Cassani., 2017). Job
description basically act as an informative document of duties, scope, tasks working conditions
and responsibilities which is related to job listing in the organisation through the process of job
analysis. Job description is important because it clarifies into appropriate manner that what
employees are supposed to do when selected for opening of a particular job role.

For recruiting best candidate for the profile of Business Travel Consultant, it is important
that company has to clearly define their requirements, knowledge, experience, skills and
qualification of the candidate so that the individual can easily fit into the organisation into the
appropriate manner(Newbold and et.al., 2017).In context to BUNI organisation, it is necessary that to
have person specification so that it can detail about the employees potential into positive manner.
It is a document which describes about attributes at personal level which is required in a potential
employee. This document act as companion document for the job description that describes the
attributes of personal level which is being sought from applicants to ensure that they are suitable
for the role. It is the requirement by an organisation within the person specification document
that it should include skills, qualification, experience, skills and knowledge which an individual
needs to possess for performing their job duties (Peterson and et.al., 2016). It is a document which act
as helpful parameter for potential applicants in order to understand requirements of job and select
them accordingly for it.
According to organisational requirements of BUNI organisation it is necessary that the
content of this document should be measurable and cannot contain that content which would
directly or indirectly discriminate unnecessarily against protested groups. Person specification
document is necessary which act as tool box from the point of view of recruiters. It also gives
permission to communicate traits in such a manner that which are desirable in an ideal candidate
such as previous work experience, education and any extra traits which are required to get
success into the role. There are certain factors which needs to be taken into consideration for
preparing a proper person specification so that it becomes eye catchy and recruiter can also
easily find out the desired requirements according to their job role.
There is also another important document which is named as job advertisement which is
required at the organisational level. When recruiter has to find out candidate for the job role of
Business travel consultant on the immediate basis then it is required that BUNI organisation has
to prepare the job advertisement into creative manner so that they can attract talented employees

into positive manner(Sachs., 2016). Job advertisement act as an announcement factor which
informs people about the certain job position which is available at the organisational level. The
content of job advertisement is written in an engaging tone and also contains information not
only about the job position but also related to the company and the benefits which they offer.
The main goal of job advertisement of BUNI organisation is that they have to inform
candidates about the new job opening and also attract them to apply for it. Job advertisement is
important because it act as a pitch for the company in terms of promotion and also inform to the
employees about their duties(Shema-Shiratzky and et.al., 2019).These are the main documents which
are required at the organisational level of BUNI because it is the basic requirement of an
organisation in order to run their company into effective manner. At the organisational level of
BUNI, it is important that to have the recruitment strategy so that they can attract talented people
for their organisation. According to changing period of time, it is necessary that to adopt modern
recruitment strategy so that organisation can pool out talented candidate according to their
organisational requirement (Sinikumpu and et.al., 2022). For obtaining right candidate for their
organisation, they can take support of different recruitment portals, websites and apps as well so
that they grasp those candidates who have the potential to meet out the organisational
requirements.
There are certain recruitment strategies which can be adopted by the great employees
which includes use of social media, implementing employee referral program, creating
compelling job descriptions and also check resumes which are posted on the online basis. For
running the organisation into effective manner, it is necessary that BUNI organisation should
have staff development plan so that they can give training for new skills and knowledge
according to changing period of time. Staff development plan is all about the steps taken by an
organisation in order to enhance the skills of an employee and also motivate them in order to
acquire new knowledge and learning as well(Van den Heuvel and Bondarouk., 2017). According
to changing period of time, it is important for BUNI organisation to implement new technologies
at the organisational level and also gives training to their employees for performing into effective
manner.
Staff development plan is important because it is not only important from professional
point of view but it is also important from the perspective of personal growth of employees. This

is a plan which help in terms of preparing employees of BUNI organisation for the adverse
conditions and unforeseen situations as well. Staff development plan also act as advantageous
factor in terms of generating revenues and profits for the organisation(Wang and et.al., 2022).
If the employees have proper skills and knowledge according to changing period of time
then they act as machine for generating revenues at the large scale (Yang and et.al., 2016). So at the
organisational level it is important to have proper documents so that individual can easily take
entry into the organisation and organisation can also attract candidates through different
strategies and development plan as well.
CONCLUSION
The above stated report concludes that people and their performance is very important at
the organisational level. It has been concluded that there are certain documents which are
required in order to attract employees at the organisational level. For attracting the employees
into right manner, it is necessary that organisation has to creatively prepare documents so that
they can attract talented employees for their organisation. From the professional point of view
and candidates point of view there are certain documents which are required and it includes job
advertisement, person specification, staff development plan, job advertisement etc. It has been
determined that every document has their own significance at the organisational level. So in
order to enhance performance of employees, recruitment strategies and staff development plan
plays a very significant role in it. In the overall manner, for achievement of organisational
objectives and goals it is necessary that to have an excellent level of performance of their
employees.

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