BMP4006 - BUNI Travel: People, Performance, and Wellbeing

This case study examines the organizational performance of BUNI Travel, a company located in Bolton, and explores various tools and techniques that can be utilized to enhance employee productivity and overall company performance. It emphasizes the crucial role of employee wellbeing in boosting motivation and performance, covering aspects like enhanced productivity, goal attainment, and work-life balance. The report also incorporates a PESTLE analysis to assist BUNI Travel in scaling their business operations by understanding and mitigating potential external threats. Key techniques discussed include 360-degree feedback, performance management tools like the balanced scorecard, reward and recognition programs, and management by objectives, all aimed at fostering a more engaged and productive workforce. The study concludes that a focus on employee wellbeing, combined with strategic performance management tools, is essential for BUNI Travel's long-term success.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
Contents
1

Introduction p
What tools and techniques will help improve
organisational performance? p
The role of employee wellbeing in improving motivation
and performance p
Conclusion p
References p
Appendix p
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Introduction
Organization performance can be refereed as the kind of the evaluation that consist of
the effective results of the firm which is analyzed against the organizational objectives as
well as goals. Additionally, the well being of the workers is very crucial for the effectual
performance of the company. So, the performance of the company is evaluated against the
respective outcomes (Kockat, and et.al., 2018). The following report is based on the company
BUNI travel which is situated in Bolton. The following report will cover about the several
kinds of the strategies and tools that can be utilized by the company in accordance to increase
the productivity and performance of the workers, that basically betters the performance of the
company. Moreover to this, it will also cover about the part of the worker's well being in
performance and motivation. At last this report will also inclue PESTLE framework that
assist the BUNI in scaling their business operations.
What tools and techniques will help improve
organisational performance?
If the firm desires to accomplish a appropriate establishment in the market of
competition than this is very crucial for them in order to perform more better. Additionally,
the performance of the company is basically depends on to their workers as the workforce of
the company are the main asset. There are several kinds of techniques and tools that can be
utilized by the management in accordance to better their performance. In context to the BUNI
travels few of the techniques are mentioned below briefly:
 360 degree feedback – This method is usually refers to answering the questions that
are asked by the company. Additionally, with the support of this technique
management can appropriately understand that how can the staff of the company can
performance (Karlsson, and et.al., 2019). A wide assessment of the performance of
people is done on the foundation of point of the employees that are with the and those
people are manager, supervisor, consumers, investors, suppliers and many more.
Commonly the leader of the company tallied the outcomes to the staff. This method is
usually utilized by the management of the company in the program of training and
development of the workers. The effectual utilization of this tool will assist the
company in democratize the process of review by weighing the ideas and thoughts of
the several people instead of just the line manager.
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 Performance management tool – The balance scorecard is known as one of the most
effective and well recognized framework of management. It is commonly the strategy
execution method which supports the company in communicating the priorities of the
business as well as their objectives to the workers in the effectual way. Together with
it, this framework also support in observing the performance by evaluating to what
level the goal and the priorities are being provided (Kaizerman-Dinerman, Roe, and
Josman, 2018).
 Reward and recognition program - The workers of the company can become more
demoralized at the time when they feel that their appropriate working are not
recognized and appreciated as well. Because of this employees of the company are not
fully engaged in order to attain the goals of the business. So, the program and
campaigns of the reward and recognition has an essential part in the system of the
performance management. This is the very crucial for the organization to offer more
rewards and appreciate the working of the employees in accordance to encourage
them. Moreover, compensation and rewards can be provide in any way like incentive,
shopping coupons, fiscal rewards. The management of the firm utilize this technique
in accordance to manage the performance of the workers.
 Management by goals – This method has an essential role as it assist in
communicating and defining all the objectives and goals of the organization in an
effectual way. The objectives which are set in accordance to the management and
workers that commonly assist in increasing the performance of the company. It also
state that every objectives that are set by the upper level management which should be
appropriately agreed by all the working level in the company (,Devecchi, and et.al.,
2021). With the support of this technique , management need to focus more on the
outcomes rather than practices that are attained by the workers in accordance to
accomplish them. The main goal of this technique is to achieve the goals of the
company as well as of the workers in an effectual way, that assist in encouraging the
workers. If the workers of the company more encouraged then they can conveniently
carry out the operations effectively.
The role of employee wellbeing in improving motivation
and performance
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Well being refers to the quality of life that a person live. The optimistic emotions of
the workers in the working of the company has an essential role, as it not only assist in
bettering the performance of the people but also assist in encouraging them and bettering the
performance of the company. In addition to it, the role of the workers well being in
encouraging the employees and bettering the performance of the company has been
mentioned below briefly:
 Enhanced productivity – The well being of the staff is majorly linked to their level
of motivation in bettering their performance and productivity. The workers of the firm
take out the desire work in an effectual way because of their high moral and well
being in the firm (Chancay-Garcia, and et.al., 2018). The outcome of the work relies
on the emotions of the workers and if their emotions are optimistic then they are
highly encouraged and they will definitely perform more better in the company and
vice versa. In context to the BUNI travels if their workers are highly motivated then
they carry out the work with more hard work and productivity which will lead to the
effectual accomplishment of their long term goals and objectives.
 Attaining all the goal – Without the efforts of the team, the company cannot
accomplish their goals. The workers of the company only satisfies with their work on
when they feel more appreciated and cherish the high level of the well being and if the
company is not able to offer them more effectual as well as healthy environment of
working, then is might impact their performance and productivity. In relation to the
BUNI travels, the workers of the company requires to be more encouraged on the
regular basis as it will lead them to put more efforts in accordance to accomplish the
objectives of the company and because of this the productivity of the firm will be
increased.
 Effectual work life balance – The people of the firm have their own personal life and
this is very crucial for the management of the firm in order give more respect and
importance to their personal space and time. If any firm is doing this then they are
easily capable to make their employees more loyal that show their interest towards the
attainment of the goals of company. This is very crucial for the company in order to
serve the major level of well being of staff in accordance to manage the effectual
professional and personal life (Bataev, Dedyukhina, and Nasrutdinov, 2020). In case
of the company BUNI travels, management need to provide more leaves and other
perks to their workers so that employees can effectually give more time to their
friends and family which will lead to their low level of stress and pressure of work.
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Moreover to it, the company need to delegate the duties among the employees in an
equal way so that they will not feel the pressure of work and also cherish some time.
Conclusion
From the above report it has been concluded that, several kinds of the techniques as
well as tool are their that assist in bettering the performance of the organization. By effectual
use of the given resources the company can better their chances of success in their market
area for the long time period. Moreover to it, the well being of the staff in the company has
an essential role in encouraging the workers and increase the productivity and performance
of the company.
References
Bataev, A.V., Dedyukhina, N. and Nasrutdinov, M.N., 2020, February. Innovations in the
financial sphere: performance evaluation of introducing service robots with artificial
intelligence. In 2020 9th International Conference on Industrial Technology and
Management (ICITM) (pp. 256-260). IEEE.
Chancay-Garcia, L., Herrera-Tapia, J., Manzoni, P., Hernandez-Orallo, E., Calafate, C.T.
and Cano, J.C., 2018, May. Evaluation of routing protocols for opportunistic
networks in scenarios with high degree of people renewal. In 2018 IEEE 32nd
International Conference on Advanced Information Networking and Applications
(AINA) (pp. 228-235). IEEE.
Devecchi, V., Rushton, A.B., Gallina, A., Heneghan, N.R. and Falla, D., 2021. Are
neuromuscular adaptations present in people with recurrent spinal pain during a
period of remission? a systematic review. PloS one, 16(4), p.e0249220.
Kaizerman-Dinerman, A., Roe, D. and Josman, N., 2018. An efficacy study of a
metacognitive group intervention for people with schizophrenia. Psychiatry
Research, 270, pp.1150-1156.
Karlsson, E., Franzén, E., Nygren-Bonnier, M., Bergenmar, M. and Rydwik, E., 2019. Short-
term postoperative physical decline and patient-reported recovery in people aged 70
or older undergoing abdominal cancer resection–A prospective cohort
study. Journal of geriatric oncology, 10(4), pp.610-617.
Kockat, J., Dorizas, P.V., Volt, J. and Staniaszek, D., 2018. Building 4 People: Quantifying
the benefits of energy renovation investments in schools, offices and hospitals.
Pigeon, C., Li, T., Moreau, F., Pradel, G. and Marin-Lamellet, C., 2019. Cognitive load of
walking in people who are blind: Subjective and objective measures for
assessment. Gait & posture, 67, pp.43-49.
Razak, A., Sarpan, S. and Ramlan, R., 2018. Influence of promotion and job satisfaction on
employee performance. Journal of Accounting, Business and Finance
Research, 3(1), pp.18-27.
Sheu, M.J., Chin, T.W., Ku, F.P., Li, C.Y., Li, S.T. and Lu, T.H., 2022. Validation of coding
algorithms for identifying people with viral hepatitis using claims data according to
different standard references. BMC infectious diseases, 22(1), pp.1-8.
Woodrow, A., Sparks, S., Bobrovskaia, V., Paterson, C., Murphy, P. and Hutton, P., 2019.
Decision-making ability in psychosis: a systematic review and meta-analysis of the
magnitude, specificity and correlates of impaired performance on the Iowa and
Cambridge Gambling Tasks. Psychological Medicine, 49(1), pp.32-48.
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Appendix
A PESTLE analysis for BUNI Travel
PESTLE Analysis:
This framework has an essential role in understanding and evaluation of the external
environment of the company (Pigeon,and et.al., 2019). After evaluation it assist the firm in
making such strategies which can eliminate the chances of the potential external threats to the
organization. In case of the company BUNI travels its PESTLE analysis is mentioned below
briefly:
 Political Factor – This factor of this framework is majorly affect on the performance
of the organization. It includes the stability of the government, several policies which
are related to trade tariff, tax, financial policies and sever more. In case of the
company BUNI travels, management is operating their operations of the business in
UK so because of the stability in the government of the country is suitable for the
firm. It act as the advantage for them as it can effectually make their techniques for
the basis of long term that assist them in accomplishing the goals (Razak, Sarpan, and
Ramlan, 2018).
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 Economic Factor – Inflation rate, interest rate, rate of employment, GDP of the
country and several more belong to this factor. These factor majorly influence on the
productivity and performance of the company for the long time period. In case of the
company BUNI travels, Rate of educations is high in the country which gives them
the chance to hire more talented and skilled labors. Together with it, several financial
organization in the country gives the new and small scale business loans at very low
rate of interest which can be advantageous for the company for increasing their
margins of the profit which will lead to their long term growth and sustainability.
 Social Factor – This factor of the PESTLE analysis is one of the crucial element as it
is very essential for the company to concentrate on it. Behavior of the consumers,
trends, culture, opinions and several more things belongs to this factor. In relation to
the company BUNI travels, management of the company need to focus on providing
more better services to their consumers as people in UK are more into traveling and
exploring which can give the firm an opportunity in order to increase their sales by
providing more better services to their consumers. (Sheu, and et.al., 2022)
 Technology Factor – This factor refers to the adaptation of the latest tech in the
operations of the company as well as innovation in the technology. In context to the
BUNI travels, management need to implement several technology in their vehicles
such as they can install recliners instead of the basic chairs as well as can also upgrade
their vehicles in accordance to the demand of their consumers. So, this will assist the
firm in enhancing the loyal base of the consumers which will lead to their long term
goals and sustainability.
 Legal Factor – This element of the framework includes all types of the policies and
laws that are made for the betterment of the community and also for the staff. In case
of the BUNI travels, this is very essential for the company to obey every law and rules
which are imposed by the government of UK in order to avoid any serious legal
consequences if the do not do this.
 Environmental Factor – This element includes all the policies and rules which are
imposed by the authorities of the country in accordance to conserve the environment.
In context to the company BUNI travels, this is very crucial for them to consistently
send their vehicle for the services in order to minimise the polution which can be
generated by them (Woodrow, and et.al., 2019) .
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