BMP4006 - BUNI Travel Case Study: People & Performance Improvement

This case study analyzes BUNI Travel, a local travel agent, focusing on improving organizational performance through effective people management. It explores various tools and techniques such as performance appraisals, 360-degree feedback, KPIs, personal development plans, and reward programs, highlighting their potential impact on employee motivation and overall performance. The report also emphasizes the crucial role of employee well-being, including fostering loyalty, creating healthy competition, enhancing engagement, and promoting a positive work environment and strong personal connections. A PESTLE analysis is conducted to assess external factors influencing BUNI Travel's operations, considering political, economic, social, technological, and legal aspects, ultimately concluding that a strong focus on people management is essential for achieving sustained organizational success and competitiveness in the travel industry. Desklib provides students access to similar case studies and solved assignments.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:

Table of Contents
INTRODUCTION...........................................................................................................................3
What tools and techniques will help improve organizational performance?...................................3
The role of employee well-being in improving motivation and performance.................................4
CONCLUSION................................................................................................................................6
References:.......................................................................................................................................7
Appendix..........................................................................................................................................8
A PESTLE analysis for BUNI Travel..............................................................................................8

INTRODUCTION
In organisation people performance term is used for defining the process and techniques
that helps in ensuring working of employees ion best of their ability and puts company value into
practice. Them set of practices is regarded as people management which encompasses end-to-
end procedures of talent acquisition, retention and optimization. To the organisation employees
there is continuous support and guidance to business. The employee working is monitored and
evaluated by managers with help of performance management tool. The people perform with
their best abilities and produces high quality of work with efficiency and effectiveness in the
positive environment (Cao, and Smith, 2021) . On case study of BUNI Travel this report is
based which is an local travel agent founded in Bolton. With the traditional personnel department
it works as it is small workforce. It also aim to improve the performance of organisation. In this
report several tools and techniques is discussed for improving performance of organisation.
Further, it discuses role of employee well-being in improvement for the performance and
motivation. This report also involves analysis of PESTEL within the organisation.
What tools and techniques will help improve organizational performance?
The important role is played by performance management in organisation that helps in
enhancing the organisation and individual both performance. The performance management
software and tools is used by company in order to facilitate evaluation of progress so that there
can be success in organisation. Following are the tools and techniques in context to BUNI travel
which can help in improving performance of company mentioned below-
 Performance appraisals- It is common used performance management tool used by
organisation. It is an powerful tool for aligning the individual goals with strategic aim of
organisation. The employees are required to take care of appraisal process with honesty
and fairly in order to get appropriate results. The two-way communication takes place in
organisation of BUNI travel. The appraisals in BUNI travel will benefit in determining
people performance whether they are up to mark or not. The employees can be
demotivated it is not taken in proper way and leads to declining of organisation
performance (Cooper, K., 2021).
 360-degree feedback- This deals with the employee assessment and evaluation which
can be either internal or external. Through this tool detail assessment can be obtain on

performance to each and every individual of company on basis of people views with
whom they had working. It involves the people such as supervisors, managers,
colleagues, clients and customer and more. The effective use of this tool in context to
BUNI travel will assist in making simple review procedure and opinions of several
people which is taken into consideration and used for training & development of
employees.
 Key performance Indicators (KP1s)- It is a metrics that offers ways in measuring how
well company, unit projects and individual employee is performing in respect to strategic
goals and objectives in context to BUNI travel. Key performance indicator is in form of
HR software which helps in making better decisions for company in context to BUNI
travel.
 Personal development plan (PDP)- It is a action plan which is based on reflection and
awareness of individual performance and needs. The personal development is supported
by setting out goals for future performance and actions. In context to BUNI travel it is
used for determining specific training and development needs and to meet those needs
efficient action plan is developed. The individuals are assisted in setting out the ways for
growth and in what way they can be attained. The company interest is build leading to
improvement in performance of individual (Hwang, S., 2022).
 Reward and recognition programs- The excellent performance of employees in
organisation is always praised and rewarded which motivates them to perform more
better. In organisation when hard work and performance of employee is not valued and
go unrecognised and unrewarded then it leads to demotivation which makes them deviate
from organization overall performance. There is need of reward and recognition program
in context to BUNI travel which is important part for whole performance management
system along with acknowledged as source of distributing financial rewards and
incentives like bonuses and incentives.
The role of employee well-being in improving motivation and performance
The employee well-being is important in organisation as there is highly contribution of
healthy and satisfied employees. The employee well being covers entire quality of employee
functioning at work and experience. It also include strength of financial, emotional, health and
physical. The culture in workplace is well being which helps in encouraging and supporting

employees to practice health behaviour. The effective well-being increases employee
satisfaction, team morale, productivity and loyalty of company. The employee well-being defines
to employee work expectations and workplace which is affecting entire health and happiness.
The employees are biggest assets for the organisation which brings revenue in return of their
efforts contributed (Mortezaie, and et.al., 2021). The workers is required to have satisfaction and
happiness by appreciating their efforts in organisation in context to BUNI travel. The company is
also required to meet basic requirements. In improving motivation and performance following
are the role of employee well-being in context to BUNI travel-
 Loyalty of the employees towards organization- The employees enjoys the health
benefit which is provide by the organization. In the workplace healthy working
environment is provided to employees and get high appreciation regarding the work
which makes simple in maintaining healthy lifestyle. The employee perform their work
with honesty. The employees are loyal towards their work and organization in context to
BUNI travel by which they get an advantage of having perks, incentives and other
benefits that can motivate them towards the better performance of work and leading to
improvement in performance.
 Create competition- From the Psychological and human behavior this motivational
technique occurs. The employees of BUNI travel are strong in gaining benefit from its
rivals. The effective motivation and high work performance in organization help workers
and cost measures is reduced in return of health benefits of employees (Motyl, and et.al.,
2019).
 Develop the quantity of employee engagement- In work environment satisfied
employees of company are more engaged. The workers of BUNI travel are attached
emotionally to goals, missions of agency and requires to accomplish targets and
productivity on regular basis. There is open and positive communication with superiors
and with others. The engaged workers takes part in organization programs.
 Work environment- The effective collaboration increases the employee motivation by
fulfilling need for relatedness. The collaboration is inspired by structuring of work
environment that not only contributes in employee wellness but leads to great efficiency
and productivity. In workplace of BUNI travel effective working environment
encourages to innovation and creativity which leads to motivation of employees by

providing them clear direction of what is expected of them. The assortment of work
attribute promote new ways of working.
 Personal connections- Theirs is contribution to social wellness by development of
healthy and meaningful relationship. In organization there is increase of employee
happiness, as co-workers feel connected and reduces stress, increases of employee
engagement and loyalty. The employees feel motivated through encouragement and
perform well that improves performance of company in context to BUNI travel (Sweis,
and et.al., 2019).
CONCLUSION
It is being concluded from the above study that organisation performance has close
relation with people management. Several tools and techniques is adopted by the organisation
that helps in enhancing the performance and motivates employees. In order to accomplish the
performance in context to BUNI travel the reward and recognition & Performance appraisal will
be effective tool providing great advantage which affects behaviour of employee and motivates
for having effective performing. Moreover, employee well-being translates to company
performance as employee fulfilment and sanctification in respect to results which is bring into
world. The company ability is influenced with the organisation performance in order to have
expansion and stay competitive. Training, motivation and day-to day management of employees
is provided by people management. Further, in report PESTEL analysis is done in context to
BUNI travel which consider several external factors that can affect business operations while
operating its functions in market. The company has to follow several legal laws for keeping
employee safety and required to take use of updated technologies to remain competitive in
market.

References:
Books and Journals
Cao, and Smith, 2021. Why do high-status people have larger social networks? Belief in status-
quality coupling as a driver of network-broadening behaviour and social network
size. Organization Science, 32(1), pp.111-132.
Cooper, K., 2021. Voice of the voiceless: Empowering young people through music (Master's
thesis).
Hwang, S., 2022. User and Period Independent Transportation Mode Detection for People with
Mobility Disabilities (Doctoral dissertation, 한한한한한).
Mortezaie, and et.al., 2021, June. A Color-Based Re-Ranking Process for People Re-
Identification: Paper ID 21. In 2021 9th European Workshop on Visual Information
Processing (EUVIP) (pp. 1-5). IEEE.
Motyl, and et.al., 2019. Cognition as a Disability Progression Marker: Two-Years Follow-Up of
People with Multiple Sclerosis (P5. 2-015).
Sweis, and et.al., 2019. Total quality management practices and their impact on performance:
case study of Royal Jordanian Airlines. International Journal of Business
Excellence, 17(2), pp.245-263.
Utin, and Yosepha, 2019. The Model of Employee Performance. International Review of
Management and Marketing, 9(3), p.69.
Williamon, and et.al., 2021. Performing music research: Methods in music education,
psychology, and performance science. Oxford University Press.
Wingard, D., 2019. Data-driven automated decision-making in assessing employee performance
and productivity: Designing and implementing workforce metrics and analytics. Psycho
sociological Issues in Human Resource Management, 7(2), pp.13-18.

Appendix
A PESTLE analysis for BUNI Travel
The marketeer use this framework for investigating and evaluating the external factors
which are related to Macro environmental analysis that is affecting organisation. In context to
BUNI travel it consider the following factors which are mentioned below-
 Political factor- it involves the policy and actions of government intervene in economy
which consider factors of trade restrictions, tariffs and tax policy. In determining the
image of destination the political conditions and stability are essential which helps in
attracting tourists. The countries develops strict regulations due to increase of terrorist
attack which leads to challenge for BUNI travel in future. In traveling the increase of fear
leads to demand decrease for travel in foremost regions of world (Utin, and Yosepha,
2019).
 Economic factor- It consider economy aspects which involves exchange rte, inflation,
unemployment and more. The BUNI travel faced several problems due to fluctuation in
world currency exchange rate while establishing persistent and fair price. The rise of
natural resources can increase the cost of air travel involving oil, therefore affecting
normal costing of air travel. The high disposable income and change in lifestyle of
consumers leads to company growth.
 Social Factor- This involves the cultural and demographic trends which is evaluated by
social norm involving factors of health consciousness in terms of society and consumer
behavior. The consumer behavior will be more demanding in relation to prices,
destinations and customized offers. The more emphasis will be put on leisure rather than
vacations sue to busy schedule of people. It is needed for BUNI travel to identify new
methods in state of satisfying customer desires and needs (Williamon, and et.al., 2021).
 Technological factor- This has link with innovation, automation, R&D activity,
technological incentives etc. with the emerging of new technologies there is been
increase in speed of transactions which helps in reducing cost. In context to BUNI travel
it is needed to adapt latest and new technologies for continuing in business operations.
The BUNI travel is benefited in creating value for customers and being remain
competitive in future by adopting new technologies.

 Legal factor- This is concerned with legal forces which defines what business is required
or not to do which involves relationship between business and government that pertain to
factors of industry regulation, labor laws, intellectual property etc. In command to assist
customers, governments are in procedure of making various lawmaking and regulations.
The traveling companies have been accountable for their travelers (Wingard, D., 2019).
 Environmental factor- The changing cause of environment makes challenging in
controlling any environmentally accompanying factors. This pertains with ecological
organization impact that reckon weather conditions, climate change, temperature etc. The
environmental disaster in country which is an leading destination for travelers can affect
BUNI travels customer base and sales that leads to decline in company profitability.