BMP4006: Improving People and Performance at BUNI Travel - Case Study

This case study examines BUNI Travel, a prominent UK tourist destination, focusing on strategies to enhance organizational performance through effective people management. It explores tools and techniques such as Key Performance Indicators, performance appraisals, 360-degree feedback, Management by Objectives (MBO), and financial incentives. The report highlights the crucial role of employee wellbeing, encompassing emotional and mental health, in boosting motivation and productivity. It also includes a PESTLE analysis to assess the external factors influencing BUNI Travel's operations, covering political, economic, social, technological, environmental, and legal aspects. The analysis concludes that prioritizing employee wellbeing, providing financial support, and maintaining positive relationships are key to BUNI Travel's long-term success and productivity.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
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Contents
Introduction 3
What tools and techniques will help improve
organisational performance? 3
The role of employee wellbeing in improving motivation
and performance 4
Appendix 6
Conclusion 9
References 10
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Introduction
Peoples are defined as the workers who are fulfilling their job roles and
responsibilities with help of by using unique ideas and talents. But in aspect of performance it
refers to the overall working procedure of the employees which is essential for completing
the task in effective and systematic manner. The chosen company is BUNI travels for
analyzing the working styles and performance of workers (Chu and Jang, 2022). It is the
tenth largest tourist destination in United Kingdom. This report will be covered various
techniques and tools which is essential for improving organizational performance, role of
workers well being in improving motivation and performance and also includes a PESTEL
analysis for the organization as an appendix of the report. The report is prepared on the basis
of analyzing secondary data which includes newspapers, journals, magazines, books and
others.
What tools and techniques will help improve
organisational performance?
It is a tool which is used by BUNI travel for improving the potentiality, ability and
performance of their employees in various ways which are explained below -
 Effective utilization of Key Performance indicator. With help of this method
organization are able to analyze the overall performance of their employees
effectively. In this way company easily identifies the problems of each workers in
their work place area within low time. In context to BUNI travel, management must
facilitate complicated and challenging assignments to their employees. Because due to
analyzing complicated task, their problem solving ability and other talents are highly
developed for long duration. After the overall development of employees they are get
ready to handle any type complicated situations and customers easily.
 Other one is performance appraisal and it is also the another type of method which
is applied by organizations for increasing the productivity of employees (Dao, 2021).
In this method senior officers monitored the performance of lower level of employees
in strict manner. Therefore, strictness are highly essential for sustaining the
productivity of employees in long term. In context to BUNI travel, management must
always run their activities in legal manner. In this way strong positive relations are
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build between customers and producers which leads to increase the company profit at
large scale.
 Effective use of 360-degree feedback and it is also the another type of tool which is
used for improving the productivity of workers in all kinds of situations (Khanal,
2021). Due to taking feedback from the customers and with their employees company
easily understand that in which areas improvement are needed. In this way the values
and productivity of workers are easily sustained for long duration. In context to BUNI
travel, management must analyze the feedback of their employees effectively which is
received from their customers. Then according to that benefits are provided to their
employees without any type of discrimination.
 MBO (Management by objectives) and in this method little bit difference are there
in comparison with other tools (Li, Wang and Hong, 2021). Because in this technique
specific standards and objectives are already decided by top level management in their
services and products. With help of these standards and objectives organization are
facilitating their quality product to customers in the form of ticket and beneficial
offers like holiday trip in fast manner. In context to BUNI travel, for maintaining
these standards company must facilitate proper instructions to their workers which
leads to increase their success rate at maximum level. For that purpose company must
identify the talent and skills of their new and existing employees effectively.
 Providing decent financial support to workers and it is the highly effective
technique in comparison with others. Because in this technique financial benefits are
provided to their workers from higher authorities for long time according for their
their achievement and performance. Due to facilitating financial benefits their
motivation level are highly increased and employees do their job roles with more
interest and passion. In context to BUNI travel, management always facilitates higher
financial support to their employees in the form of inhand salary, bonus, increments
and others. It leads to increase the work efficiency and performance level of company
for long time.
The role of employee wellbeing in improving motivation
and performance
Employee wellbeing is basically refer to those elements which is highly essential for
sustaining the success of organization in long term. It includes emotional and mental health,
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contentment concerning work and positive attitude of employees. Therefore, for increasing
the productivity of company employees plays major role in different aspects which are
explained below -
 Enhancing productivity - In this stage it is necessary for management that they must
always support their lower level employees effectively in any situation (Lukiastuti,
2021). Due to supportive nature of the top level management the difficulties or the
problems of lower level employees are easily solved within low time in their work
place area. It leads to increase the employees productivity, ability and potentiality for
long time. In context to BUNI travels, they must maintain their good work culture and
attitude towards their workers in all departments. In this way the resources of the
company are utilized in optimized manner from their employees which leads to
increase the organization goodwill between customers for long time.
 Improving employee engagement – When employees get friendly atmosphere then
definitely they are able to do their work with full confidence and energy (Luna-
Arocas and Danvila-del-Valle, 2021). Due to this productivity and work efficiency of
organization are easily increased at higher rate. In this way they also get attached to
company's missions and vision emotionally. With help of emotional attachment their
motivation level are also enhanced for accomplishing company goals in day to day
functions. In context to BUNI travels, management must engage their employees in
various activities by assigning challenging task and also facilitates health benefits to
them. Due to providing health benefits workers always do their work with happy
feeling and without any fear for long time.
 Maintaining employee trust and loyalty towards company – Workers who have
better idea about the business they definitely get with various health perks such as
comprehensive health plans and nutrition program. Due to receiving these health
plans from organization, the lifestyle of the employees are totally changed. Due to
their changing lifestyle employees feel happy and put effort in their job role. In
context to BUNI travel, they must provide flexibility or options to their workers
which includes exercise program, game activities and others. In this way their passion
and interest are easily sustained in their work for long term which leads to increase
their productivity effectively.
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 High morale of employees – Here organization are recognizing the efforts and
achievement of the employees which leads to develop the strong relations between
employer and employee. The programs of wellness which is conducted by company
shows that lower level employees are always valuable for top level management for
sustaining their vision, mission and objectives in long term, In context BUNI travel,
authority must always facilitate importance to their employees in their work and also
in the form of fulfilling their basic requirements in time. Due to fulfilling their basic
requirements and providing value to their work employees financial, physical and
mental health are easily sustained in positive manner for long time. In this way the
moral of the employees are highly motivated in their job role for long time.
Appendix
A PESTLE analysis for BUNI Travel
It is a technique which is used by organization for analyzing the macro external
factors effectively ((Stanton, 2021). These type of forces are not controllable in nature which
includes political, economic, social, technological, environmental and legal.
 Political – It is concerned with those factors which effects growth and performance
of organization politically. It includes government rules and regulations, government
policies and others. In context to BUNI travels, authority must follow government
policies of United Kingdom. It includes inquiry and complaint policy, safety or
security policy, insurance policy and others. Out of these insurance is a highly
reliable and effective policy which is mostly availed from customers during the time
of traveling from bus, flights, trains and other vehicles. In this way political relations
are maintained effectively between company and government in positive manner.
 Economical – It is related to those factors which effects the company economically
which includes inflation, interest rates, wages of workers etc. In context to BUNI
travel, travel agency is the best business which is highly helpful for tourism industry
The main reason for occurring fluctuation is that in various countries currencies are
also different. Due to this company faced lot of problems for providing best quality
services and offers to their customers in time. It leads to decrease the productivity
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and performance of organization at higher rate. In context to BUNI travels, for
reducing the fluctuation problem, management need to sustain their maximum or
average price in their product and services for increasing their revenue effectively.
But due to keeping high fair chances are also increased for reducing their
productivity level.
 Social – It refer to those factor which effects the organization socially and it includes
family, social class, culture and subculture and others (Sugiono, E., Nurwulandari
and Khairina, 2021). In context to BUNI travel, management must increase the
availability of their new services and products in both offline and online mode. Due
to diversification the choices of the customers are also easily fulfilled in time
because here convenience are highly increased for users to buy the product in low
time. In context to BUNI travel, they must diversify their services according to the
desires and needs of the customers which leads to increase their reputation level at
large scale.
 Technological – In this stage advanced equipment's and software are used by
organization for run their whole organization functions smoothly (Wau, 2021). In
context to BUNI travels, they must use various apps and official portals for
facilitating their services to customers in fast manner. Because in today's time
various types of apps are highly used by all categories of customers for searching
information about the product. According to the current traditions travel agencies are
responsible to maintain effective communication with all categories of company. It
leads to enhance the convenience of users for availing their services in low time.
 Environmental – It refer to those factors which effects the organization naturally
which includes increasing of pollution, population density and others. In context to
BUNI travel, management must utilize advanced and eco friendly vehicles such as
electrical bikes and cycles. The main benefit for utilizing these vehicles is that
pollution are easily decreased at Zero level. In this way all living organisms get pure
oxygen for long time. Due to facilitating eco friendly vehicles and beneficial
schemes to consumers corporate social responsible are fulfilled effectively.
 Legal – It is connected with government regulations and legal norms which effects
the performance of organization legally and directly. In relation to BUNI travel,
management must follow the health and safety at work act effectively in their
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workplace area. It leads to increase the job satisfaction level and work efficiency of
workers for long duration. Due to high job satisfaction level of employees customers
always received the best quality service from company. Because travel agencies are
mostly connected with various associations which includes Association of British
travel agent and others.
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Conclusion
After the analysis of above information is concluded that effective performance
plays the major role for in the success and productivity of organization. Due to receiving
financial benefits the loyalty of lower level employees are highly maintained towards
company in long term. The combination people and performance are also helpful for
sustaining positive relations between employer and employee for long duration.
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References
Chu, H. S. and Jang, H. Y., 2022. Exploring Unmet Information Needs of People with
Parkinson’s Disease and Their Families: Focusing on Information Sharing in an
Online Patient Community. International Journal of Environmental Research and
Public Health, 19(5), p.2521.
Dao, B., 2021. Impact of corporate governance on firm performance and earnings
management a study on vietnamese non-financial companies. Asian Economic and
Financial Review, 10(5), pp.480-501.
Khanal, K., 2021. Issues of Human Resource Management Practices on Organization
Performance: A Case Study of Nepal Telecom. Nepalese Journal of Management
Research, 1, pp.1-8.
Li, H., Wang, Z. and Hong, T., 2021. Occupant-Centric key performance indicators to inform
building design and operations. Journal of Building Performance Simulation, 14(6),
pp.814-842.
Lukiastuti, F., 2021. The Role of Work Stress Mediation in the Relationship of Multiple Role
Conflict and Female Employee Performance. Manajemen Bisnis, 11(1), pp.12-25.
Luna-Arocas, R. and Danvila-del-Valle, I., 2021. Does positive wellbeing predict job
performance three months later?. Applied Research in Quality of Life, 16(4),
pp.1555-1569.
Stanton, T. R., 2021. Embracing the power of sensory input when treating people in
pain. Pain and Rehabilitation-the Journal of Physiotherapy Pain
Association, 2021(50), pp.4-7.
Sugiono, E., Nurwulandari, A. and Khairina, F., 2021. The Effect of Promotion Mix on Sales
Performance Mediated by Customer Loyalty at Paul Bakery Kota Kasablanka
Jakarta. ENDLESS: International Journal of Future Studies, 4(1), pp.93-111.
Wau, J., 2021. The Effect Of Career Development, Work Motivation, And Job Satisfaction
On Employee Performance. Jurnal Aplikasi Bisnis dan Manajemen (JABM), 7(2),
pp.262-262.
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