BMP4006 People & Performance: BUNI Travel Semester 2 Case Study

This case study examines BUNI Travel's people performance management strategies, focusing on tools and techniques to improve organizational performance. It explores the role of employee wellbeing in enhancing motivation and performance, including strategies like rewards, appraisals, 360-degree feedback, and personal development plans. The report also includes a PESTLE analysis of BUNI Travel, considering political, economic, social, and technological factors impacting the business. The analysis concludes that effective people performance management and employee wellbeing initiatives are crucial for BUNI Travel's success, recommending the adoption of various strategies to optimize employee engagement and productivity. Desklib offers a range of similar case studies and resources for students.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
1

Contents
Introduction 3
What tools and techniques will help improve organisational performance? 4
The role of employee wellbeing in improving motivation and performance 5
Conclusion 6
References 7
Appendix 8
2

INTRODUCTION
People performance management is a procedure which helps an organization in
getting results, and motivate their employee's to give their best work performance in their
respective work field to achieve their organizational set goals and missions. Proper
management of employees enhance the individuals to reach at their best potentials. This is an
organizational instrument that help a institution to monitor and measure their present
employees ongoing work. After adopting this procedure an organization can create a healthy
working surroundings that can improve their employees working efficiency(Farisi, and Fani,
2019). Furthermore, this report is based on BUNI travel which deal in the tour or traveling
services all around the world. It's head-office is established in Bolton. They have a small
administration employee force which works with traditional personal division and want to
gain their organizational presentation. The function of employee well-being betterment in
their psychological feature and action is also a portion of this written document. At last, a
complete PESTLE analysis on BUNI travel is also been included in this project.
MAIN BODY
What tools and techniques will help improve organizational performance?
Nowadays's, every organization all around the world had adopted and developed
people performance management department as it plays an important role in improving their
their future growth and profitability. An organization can evaluate their employee's
performance with the help of various management software and techniques. Their are some
strategies and techniques that BUNI travel can adopt which will help them in improving their
organization performance, some of these models are as follows:-
 360 degree feedback- This deals with the both external and internal factor
related to an employees which includes their working performance, task and
determination. This instrumentation gives subject matter classification on
actions to every associate of their institution as per the idea and point of view
with whom individual is working. In context to, BUNI travel they can have a
sensational usage of this strategy as this will assist them in identifying client
response procedure and opinion from various kind of people regarding their
services. This also includes employee's grooming and improvement.
3

 Key performance indicators- This is also a very effective and appropriate
management tool which helps an organization in measuring their working
performance. It helps a company to accomplish their organizational
objectives and aims. It also measures how well business concern, unit and
labor are working in extent within an organization. In context to BUNI travel
this plan of action will help them to form a strategic plan for measuring their
business performance and which helps the management to make an effective
decision for their future betterment.
 Performance Categorization- This a administration instrument which helps
in compounding individual goals with the administration joint goals by using
it in correct way. For acquiring accurate end product, the authorities should
develop a correct and effective appraisal process that includes complete
honesty and fair two-way communication. In context to BUNI travel the
appraisals or incentive will help the management in identifying their
employees performance that are up to mark or not. If this process dose not
execute properly it can demotivate their present worker, this will lead them to
face a backlash in their organization performance. (Fawzi, 2019)
 Personal development plan(PDP):- This plan of action is supported on
needs, wants and awareness of human action that supports in the development
of both personal and organizational future success. This is a very hard-hitting
and efficient plan which is created by professional's or experts in an
organization. In context of BUNI travel with the use of this they can determine
various kind of preparation and improvement demand. For accomplish such
demand action program is created and assists an employees in setting out the
structure for growth and how mental object can be attain. In the institution
curiosity is generated and execution of individual is developed.
 Reward and recognition program:- Nowadays's in every organization it can
be seen that they praise and reward the excellent performance done by their
employees. It makes an employees demotivated when their hard-work and
excellent performance is not been recognized or rewarded. This makes them
distracted from the overall organization performance. In context to BUNI
travel they must conduct various reward and recognition events because it is
4

an essential part for whole performance management system. It is also
advised as a point of distributing monetary rewards and incentives such as
bonus, increment and promotion as well.
The role of employee well-being in improving motivation and performance
In the administration worker well being is critically essential because healthy and
mitigated employees contributes extremely in administration execution. The worker well-
being covers whole choice of employee working and experience at work which also involve
strength of financial, emotional, health and physical elements of an individual. The proper
structured and cultured workplace will help an organization to encourages and supports
employee to practice healthy behaviors. The impressive well-being will create employee's
spirit, psychological state of team, productiveness and companies quality. Employee's work,
outlook and geographic point are some kind of elements consider in employee's well-being.
IN an organization employee's are one of the most important part as they bring revenue or
profit by doing hard-work. An administration should forever fulfill their employee's needs
and wants or make them happy by acknowledging their attempt which they have committed
in their various fields. Let's discuss some role of employees well being in improving
motivation and performance:-
 Germinate the quantity of employee's action- The satisfied individual of a
institution are much more occupied in their running surroundings. In context
to BUNI travels their employee's are emotionally connected to their structural
goals, operation of agency and always want to execute their targets and
productivity on day-and-night basis. The occupied employee's can transmit
their message openly and positively with their mangers and often take part in
the organizational programs.(.He, Lian, and Chen, 2019)
 Create cooperation- This form of psychological feature techniques is arise
from mental and human behavior. BUNI travel employee's are sufficiently
powerful for gaining benefits from their rivals. In return of welfare benefits
the organization can reduce costs measures with the help of motivation and
high action.
5

 Personal connections- The healthy and purposeful relation between worker
and administration will impart in social wellness. If there is a proper
connection takes place between co-workers than it will gain employees spirit,
cut down tension and can modify their engagement or loyalty. The
administration of BUNI travel should develop such kind of information that
their employee can easily read and understand.
 Work environment- The psychological feature in worker is change with the
cooperation as it accomplish need for relatedness. The construction of work
environment for ennobling cooperation not only contributes in employee
wellness but also leads to an higher skillfulness and productivity. The
impressive operative surroundings in workplace promote to new invention and
ability. In context to BUNI travel the effectual work situation leads to prompt
the employees by providing clear-cut direction what is anticipated from them.
The mixture of work spaces promote new ways of production. (.Jo, and Kim,
2018)
CONCLUSION
From the above report it has been concluded that performance of employee's is been
managed and operated by people performance department present in a company. Their are
various tools and strategies which help an organization to get the best work from their
employee's. For attaining the best performance from the workers BUNI travel can adopt
various strategies such as rewards and appraisals, 360 degree feedback, personal development
plan etc. Later on, there is a detail explanation on the role of employees well-being to
motivate them is been included in this report. Work environment, personal connection etc are
some kind of tool and techniques used by BUNI travels to motivate their employee's. At last,
there is a PESTLE analysis on BUNI travel is been explained in this project.
REFERENCES
6

Farisi, S. and Fani, W.M., 2019, October. Influence of Work Environment and Work
Discipline on Employee Performance. In International Conference on Global
Education (pp. 69-81).
Fawzi, N., 2019. Untrustworthy news and the media as “enemy of the people?” How a
populist worldview shapes recipients’ attitudes toward the media. The International
Journal of Press/Politics, 24(2), pp.146-164.
He, M., Lian, Z. and Chen, P., 2019. Evaluation on the performance of quilts based on young
people's sleep quality and thermal comfort in winter. Energy and Buildings, 183,
pp.174-183.
Jo, Y.J. and Kim, H., 2018. Effects of occupation-based home modification and intervention
using assistive devices on activities of daily living performance and risk factors at
home in community-dwelling people with disabilities. Korean Journal of
Occupational Therapy, 26(3), pp.79-90.
Lehtonen, A. and Pihkala, P., 2021. Encounters with climate change and its psychosocial
aspects through performance making among young people. Environmental
Education Research, 27(5), pp.743-761.
Lin, B. and Wu, W., 2018. Why people want to buy electric vehicle: An empirical study in
first-tier cities of China. Energy Policy, 112, pp.233-241.
Nilsson, L., 2019. Powered mobility for people with profound cognitive disabilities leads to
developing occupational performance. British Journal of Occupational
Therapy, 82(11), pp.655-657.
7

APPENDIX
A PESTLE analysis for BUNI Travel
This is a kind of instrument or a framework used by the various organization for
detecting their external factor that can badly affect's their business operations. The following
is the brief description of PESTLE factor in context to BUNI travel:-
 Political factor- This is affiliated to legal system of rules policy and activity
that interpose in economic system and business productivity. Trade limitation,
indirect tax and revenue enhancement policies are some kind of elements
include in this factor. . The governmental status and stableness is necessary
for deciding mental representation of destinations all around the world that can
attract new tourists. Increase in terror attack has lead many government to
develop strict rules and regulations for the tourists who are visiting from
different country. The organization can work more effectively and efficiently
where political conditions are stable. In context to BUNI travel they can face
various issue because of these strict rules and regulations in future. The
increase of fear in tourism leads to decrease in profitable process for travel
agency all around the world.
 Economic factor- This factor of PESTLE analysis considered several
economic aspects which is related to inflation, exchange rates, unemployment
and many other elements. In context to BUNI travel they can face several
problems after establishing persistent and fair price structure for the
customer's due to fluctuation in world currency exchange rate. The
expenditure for air travel can increase with the ascending costs of natural
resources that includes oil, that affects the minimal cost of air travel.
Organization development is motivated by high expendable income and
changing life-style of customers.(.Lehtonen, and Pihkala, 2021)

8

 Social factor- This factor is connected with social or statistic trends of society
and consumer behavior is also included which is ascertained by social
criterion such as career attitudes, age distribution, health consequences,
personal growth etc. In future day's, client action can be much more needy in
status of prices, destinations and customized offers. Due to engaged life
agenda customers will focusing more on relaxation rather then preferring long
vacations. In context to BUNI travel, their management should identify and
adopt new technologies or ways that can provide various advantage to them by
accomplish all the needs and wants hope by their customers..
 Technological factor:- This component is connected with the current method
in the world such as automation, research and development activity,
technologies incentives etc. Overall innovation in the economy is also been
included in this factor. Technological bug can stall business and hurt
consumer security. With the help of developing new techniques speed of
transaction has increased as well as reduction in cost also takes place. In
context to BUNI travel they should adopt various new technologies which can
help them in growing their business operations. The management of BUNI
travel can use this upgraded technologies to remain competitive and creating
new values for their new or potential customers.
 Legal Factor- It is a link of judicial power which defines what commercial
enterprise is able to do or what they cant do. This consider industry
regulations, licenses, labor laws etc which takes place between an
administration and legal authorities. In order to defend travelers governing
party has develop several legislation and regulation which has to followed by
traveling agencies. BUNI travel is the only one which is responsible for their
customer's safety and protection.
 Environmental Factor- This factor is obsessed with the environment impact
on the business enterprise that reasoned climate change, weather condition and
many more. This impulsive nature of surrounding make it very difficult to
control any environmental issue or factor related to the business enterprises.
The natural disaster in a specific or popular country can impact BUNI
customer base and the profitability of their company.(Lin,. and Wu, 2018).
9

10