BMP4006 Case Study: People and Performance at BUNI Travel

This case study examines BUNI Travel's approach to people and performance management. It explores tools and techniques for improving organizational performance, such as reward programs, 360-degree feedback, KPIs, and performance appraisals. The report highlights the crucial role of employee well-being in boosting motivation and performance, covering aspects like creating competition, fostering a positive work environment, promoting employee loyalty, nurturing personal connections, and enhancing employee engagement. The analysis also includes a PESTLE analysis for BUNI Travel, offering insights into the external factors influencing the company's operations and strategies for future growth and customer satisfaction.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
Contents
Introduction 2
What tools and techniques will help improve organisational performance?
2
The role of employee wellbeing in improving motivation and performance
3
Conclusion 5
References 6
Appendix 7
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INTRODUCTION
For the organization, performance management division plays an important role in
getting the outcome, acquiring the best from their employees and helping them to achieve set
goals or aims. The main aim of this administrative division is to assist or train their
employees to give their best performance according to their particular area. Through this
process a firm can cover end-to-end process of natural ability learning, retentiveness and
improvement in their operations while offering continuous support to business and guidance
to their workers. It creates a surroundings where an individual is motivated to do the task
much more effectively and efficiently(Barajas, and Peterson,2018). Further this report is
based on BUNI travel which provide various tour and traveling services to the people of UK.
This traveling agency is based in Bolton, UK. The BUNI travel works with traditional
personal department as it is a small-work force which main aim is to improve its
organizational performance. Some tools and techniques are also been included in this report
by which an organization can increase their organizational performance, and role of
employee well-being in betterment of psychological feature and presentation. PESTLE
analysis on BUNI travel is also been included in this project.(Underwood, 2019)
MAIN BODY
What tools and techniques will help improve organizational performance?
In today's world, the most important thing that matters to the administration is to
develop performance management department which enhances both organization and
individual performance of work. A firm can adopt various instrument and strategies which
helps them in evaluating the progress of their operations to bring development and success in
future. Some tools and techniques are discussed below which can help BUNI travel in rising-
up their administration action-:
Payoff and acknowledgment programs- In modern world, almost every
organization seems to praise and reward fabulous execution of work done by their employees.
The worker's start feeling demotivated if their hard-work and performance go unrewarded
and unrecognized. This behavior can distract an employee in achieving a companies set goal.
BUNI travel must conduct reward and recognition program for their employee, which make
them feel energetic or motivated to do more work in their particular field. The management
of BUNI travel can give monetary rewards in form of compensation and incentive to their
workers for effective and efficient performance.(da Gama, 2022)
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360- Degree feedback- It is a process through which an employee can assist and
evaluate their work through various internal and external factor. This way furnish detail
classification on action of each and every individual of organization on basis of people(such
as manager, supervisor, co-worker and team leader) with whom they are working. In
circumstance to BUNI travel, the impressive use of this instrument helps in modify review
procedure and opinions of many people are considered and also used for worker's grooming
and improvement.
Key performance Indicators (KP1s)- It is perfect public presentation establishment
way which turned various ways for measuring performance in order to accomplish
administration goals and objectives. With the help of this factor BUNI travel can evaluates
how well their organization, technology, task and one-on-one employee are performing in
their specific area. The KPIs is kind of HR software program. It allow BUNI travel to make
better decisions for the companies development and growth in future.
Performance Appraisals- This is an administration creature which helps in
compounding individualist goals with the social group common goals by using it in correct
way. The employees should take care with proper appraisal process with honesty and fair
communication. The appraisals and promotion will help buni travels in determining people
performance that are up-to mark or not. . It is not interpreted decently it can demotivate and
there can be decrease in execution of system.(Ferm Almqvist, 2020)
The role of employee well being in improving motivation and performance
In the organization there is a significant role of employee well-being which highly
affects the personnel performance. If the employee is been completely satisfied with their
basic needs than they will do their assigned task or work more effectively and efficiently.
Elements such as financial, emotional and overall activities related to an individual is been
included in employee's well-being. The well arranged working environment has many benefit
for a company. The decorous cultivated work area will promote and assist the employee's to
enjoy healthy behavior in their surroundings. The hard-hitting well-being will create worker
life principle, mental state of team, productiveness and companies quality. Employee's work,
prospect and workplace are some kind of elements includes in employee's well-being.
Worker is one of the most crucial part of an administration which brings income or profit in
the company by their hard-work. An organization should always fulfill their employee's
necessity and make them happy by recognize their efforts which they have pledged in their
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respective fields. There are some role of employees well being in improving an individual's
motivation and performance of work-
Create competition- This form of motivating techniques is originate from mental and
human-like behavior. The employee's of BUNI travel are powerful enough for acquiring
welfare from their competitors. In return of health benefits the management can reduce costs
action with the help of psychological feature and advanced execution.(Graham,Fielding, and
Beattie, 2022)
Work surroundings- A system can prompt their employee's to do much work by
giving them safe and healthy surroundings. The well integrated operative surroundings not
only contributes in employees wellbeing but also leads them to do their work more
efficaciously. The impressive work surrounding will boost in new innovations and creative
thinking. In context of BUNI travel they can provide effectual working surroundings which
helps them to prompt their employee's to give their top-quality presentation in their
organization. The assorted types of work space create various ways to do work.
Loyalty of the employees towards social group- The administration can provide
different safety advantages to the workers which are utilize by them. The worker get healthy
working environment and get proper recognition and appreciation towards the work which
make easy for them to hold up too-generous life-style. The employee's of BUNI travel which
are loyal towards their administration by which they accomplish some benefits of having
privilege, incentives and much more which prompt them towards their work and lead to
betterment in their action.(Grover, 2021)
Personal connections- The positive and significant relation between employee's and
administration will contribute in social welfare. If there is a clear and transparent
communication between co-workers than it will gain employees happiness, reduce stress and
can increase their engagement or loyalty towards the organization. The management of buni
travel can make such kind of content or message that an employee's can easily understood.
Create the abstraction of employee's engagement- The contented worker of a
company are more involved in their operative surroundings. In circumstance to BUNI travels
their workers are psychologically and mentally attached to their desire goals, mission of
agency and always want to accomplish the targets and productivity on nonstop basis. The
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engaged employee's can transmit their thought openly and positively with their leaders and
often take part in the organizational activities.(Martins, Soebarto, and Williamson,2022)
CONCLUSION
It has been concluded that the employee's performance in an organization is
interconnected with people management department. Their are various tools and techniques
such as 360 degree feedback, personal development plan etc which helps an organization to
increase their productivity of work. BUNI travels can adopt various strategies like appraisals
etc which can affect workers behaviors and motivate them to get their top quality
performance. Later on there is a complete brief on how the role of well-being will improve
the motivation and performance of the employee's present in BUNI travels. Factors such as
work environment, personal connection are elements of well-being procedures. The workers
well-being includes overall quality of employee operation's at work and expecience which
includes financial and emotional health. To provide training, motivation and to manage daily
basis performance of the worker present in organization are the main motive of this
management department. Furthermore, the complete pestle analysis on BUNI travel is been
included in this report. The management of buni travel can use these various factor while
operating their business in market. They should adopt latest techniques and innovation which
can help them to satisfy their past and new customer base.
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REFERENCES
Barajas, J.S. and Peterson, D.S., 2018. First-trial protective step performance before and after
short-term perturbation practice in people with Parkinson’s disease. Journal of
neurology, 265(5), pp.1138-1144.
da Gama, A.P., 2022. Marketing performance: aligning people, processes, and
results. Journal of Business Strategy.
Ferm Almqvist, C., 2020. Stories and the life cabaret‐Dwelling and becoming in music:
Creation of a multi-art dance performance among people over 65. international
journal of community music, 13(3), pp.283-298.
Graham, F., Fielding, E. and Beattie, E., 2022. The role of experiential knowledge in hospital
nurses’ management of pain-related agitation in people with dementia: An expert
performance simulation study. International Journal of Nursing Studies, 127,
p.104160.
Grover, S.L., 2021. Different respect motivates different people: How self-esteem moderates
the effects of respect on performance. Personality and Individual Differences, 168,
p.110312.
Martins, L.A., Soebarto, V. and Williamson, T., 2022. Performance evaluation of personal
thermal comfort models for older people based on skin temperature, health
perception, behavioural and environmental variables. Journal of Building
Engineering, p.104357.
Underwood, M., 2019. The unintended consequences of emphasising blood-borne virus in
research on, and services for, people who inject image and performance enhancing
drugs: A commentary based on enhanced bodybuilder perspectives. International
Journal of Drug Policy, 67, pp.19-23.
Valdés-Souto, F., 2019, October. Earned scope management: Scope performance evaluation
for software projects considering people and effort as resources. In 2019 7th
International Conference in Software Engineering Research and Innovation
(CONISOFT) (pp. 213-222). IEEE.
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APPENDIX
A PESTLE analysis for BUNI Travel
It is a tool to identify the external and internal factors that influence an organization
work operation's. These various factors helps in identifying and analyzing elements on
macro- environment. It creates an impact on organization productivity and growth. The pestle
model is an expansion of the PEST strategic framework, that includes extra classification of
the social and legal component that can seriously effect a business organization-
 Political factor- The trade restrictions, tariffs, tax policies and all other rules and
regulation or actions are some factors which is developed by government which
intervene in world economy. The political status and steadiness is necessary for
crucial mental image of goal in regions that can attract traveler. The rigorous legal
formalities are formulated by the countries with the addition in violent operation that
will be a problem faced by BUNI travel in future. Their is a decrease in demand due
to fear of increasing in traveling all around the world.
 Economic factor- Their are various factor such as exchange of rates, economic
process, unemployment and many others reasons which are included in this economic
factor. BUNI travel can face many problems due to fluctuation in the world economy
after establishing persistent and fair price structure for the potential customers. The
rise in natural resources such as oil increases the cost for air travel, Therefore it
impacts on normal costing of air travel. The change in consumer's lifestyle and high
disposable income leads to company growth.
 Social Factor- It is connected with cultural and demographic trends of social group
and user action is ascertained by cultural norms which pertain factors of health
awareness, career knowledge, age statistical distribution etc. In future, customer
behavior can be more demanding in terms of prices, destinations and customized
offers. There can be more emphasis on leisure rather than vacations because of busy
schedules of people. It is required to BUNI travel for identifying new ways in order to
satisfy customer desires and needs.
 Technological factor- It is connected with invention that includes mechanization,
R&D activity, scientific payment etc. With emergence of new technologies speed of
transactions has been increased . It means that BUNI travel is required to
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accommodate current and fresh technologies ceaselessly in its enterprise function.
BUNI travels can create value for customers and remain competitive in future by
following updated techniques.
 Legal factor- It relate to judicial power which precise what enterprise is needed to do
or not. It consider relation among enterprise and authorities that regard factors of
industry ordinance, labor laws, intellectual geographical area etc. In order to defend
various travelers the government of specific area are in mental process of make over
various civil law and regulations. BUNI travel agency has been responsible for their
customer's safety and protection.
 Environmental factor- This concern with environmental enterprise impact that
includes weather status, climate alteration, physical property etc. The impulsive
existence of surroundings makes trouble in dominant any environmentally related
factors. The biology disaster in nation which is an major address for travelers can
change BUNI travels client base and sales that leads to decrease in company
profitability and growth.
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