BUNI Travel: Enhancing People and Performance - A Detailed Case Study

This case study examines BUNI Travel, a local travel agent in Bolton, and its need to improve organizational performance through effective people management. It identifies various tools and techniques, such as KPIs, personal development plans, performance appraisals, and 360-degree feedback, that the HR department can use to enhance employee performance. The report also emphasizes the importance of employee wellbeing in boosting motivation and performance, suggesting strategies like promoting communication, adopting effective leadership styles, and implementing fair reward distribution programs. Ultimately, the case study concludes that by focusing on employee wellbeing and utilizing appropriate HR tools, BUNI Travel can increase productivity, profitability, and attract talented employees, leading to overall organizational success.

BSc (Hons) Business Management
BMP4006
People and Performance
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
Contents

Introduction p
What tools and techniques will help improve
organisational performance? p
The role of employee wellbeing in improving motivation
and performance p
Conclusion p
References p
Appendix p

Introduction
It is essential for every organization to focus on their management of
employees and resources in a appropriate manner so that they can achieve their
organizational goal. HR department is responsible to manage the employees of their
organization and help them to clear their doubts related to their roles and
responsibilities within their organization. HR department are also responsible to
measure the performance of their employees and make them aware whether they
need to improve their performance or not. When the employees are well aware about
their roles and responsibilities then they can perform well to achieve their
organizational objective by using available resources appropriately (Sensini, Shan
and Vazquez, 2021). BUNI travel is a local travel agent in Bolton which is having
small number of workforce. The company needs to improve their organizational
performance and use different kinds of tools and techniques for Human Resource
department to make the performance of their employees effective and well improved.
The following report covers tools and techniques which will help the BUNI travels to
improve organizational performance, role of employee well being in improving
motivation and performance in organization and PESTEL analysis for external
business environment analysis.
What tools and techniques will help improve organizational
performance?
It is essential for every organization to use those tools and techniques which
will help them to improve their performance and productivity. In context of BUNI
Travel, they can use following tools and techniques which are mentioned below for
their organizational benefit to manage the performance of their employees-
KPI- This is the tool which is used to measure that how the employees are
performing within the organization to achieve their goals and objectives. Here, the
strategies and targets of employees is mentioned and also the task to achieve the
goals (Sane, 2019). The HR manager of BUNI Travel will measure the performance
of their employees. KPI is also used in decision making process of their company by
providing them those data which is helpful for them to analyses how their new

decision will impact the company. KPI indicator will help the company to measure
their everyday performance.
Advantages of KPI for BUNI Travels-
 Closing Learning Gaps- In case the company is unable to reach their goals
and objectives then this performance indicator help them to analyze the ways
to develop their skills by providing them training.
 Empower employees to take actions- Employees of BUNI Travel can take
actions after analyzing their performance in KPI indicator. Here, employees
can easily analyze what all actions they can make to reach the goal of their
task by having appropriate discussion with their HR manager.
Disadvantages of KPI-
 KPI need time- Training of employees to use KPI indicator is tough and time
consuming. Employees of having less ability to grab the things easier are
unable to understand the effective use of KPI.
 Ineffective to provide behavioral data- KPI is only used to set targets and
analyze whether employees are achieving the target or not but they did not
analyze the error or mistakes done by employees for not reaching the goal of
their task.
Personal development plan- It is the tool where employees can mention
their weak skills and set targets to conduct those actions which help the individuals
to convert their weak skills into strong skills (Srivastava, Malik and Sharma, 2018).
This plan also mentions the time period required to learn skills. In context of BUNI
Travels, they can use this method for those employees whose exiting skills are
essential to develop for organizational productivity. A example of PDP is mentioned
below if the time management skill is the weakness of BUNI Travel employees-
Weak skill Actions taken to
improve skill
How could I measure
success
Time taken to
achieve this goal
Time
manageme
nt skill
Making priority list of
tasks and decide which
task should be
completed at what time.
Secondly, preparing a
time table chart and
mentioning the time
required to complete a
task in daily routine will
If I am able to complete
my tasks on time then
it will be considered
that I have become
successful to achieve
this skill.
6 months is required
to complete this
target.

also help to develop this
skill.
It is a type of self assessment tool where employees need to become honest and
loyal toward their performance.
Advantages of Personal Development Plan-
 Achieve self actualization- This will help the employees of BUNI employees
to achieve self actualization by improving their weak skills and help them to
develop their overall performance (Ravalier, 2019).
Disadvantage of Personal Development Plan- Time consuming- Preparing PDP and measuring success is time consuming
and sometimes employees are unable to follow the action plans which they
have made for longer period of time.
Performance Appraisals: Performance appraisals are likely to be the most normally utilised
performance managerial tool (Fairbanks and Buchko, 2018). When it is in use in great
state, performance appraisals are improbably all-powerful for positioning the objectives of all
the persons with the strategical purpose of the administration. To get the best out of this
instrument, so, workers must aware that the assessment procedure is a continuous,
honourable, clean and creative two-way spoken linguistic communication. If not, assessment
can be very strong in demotivating, directing to a decrement in execution. In case of Buni
travels, Performance appraisals necessary for the development of an organization and the
worker. It assists the firm to brainstorm out whether the worker is being cultivable or is a
financial obligation. It aids the worker to search out where the business is directional. It is an
important portion of Human Resource management. Performance appraisals in the selected
firm can be extremely helpful for worker improvement intention. Assessment can give
counselling to workers who are performing in a good way and workers who may need
betterment. During a performance appraisal, managers of Buni travels have the chance to sit
and talking immediately with workers to find out where they support and where they
understand themselves in the upcoming period. With this data, directors can aid their workers
mapping out a booming career way that includes heightening their execution and processing
fresh abilities (Sterud and et. Al 2018).
360 Degree Feedback: This tool is totally related to answer all the queries. It gives a
person with a wide project of their working related on the perspective of those around them,
improving their director or administrator , heading to the reports, individuals, consumers,
suppliers, and many more. Outcomes are privately running and conferred to the workers,

commonly by a director. The visual percept from 360 degree response are typically utilised in
workers activity and improvement (Saifuddin and Rizal, 2020). 360 degree reply aids to
modifies the revaluation procedure, by measuring the thoughts of many groups, as an
alternative of just the individualist formation director. In context to the Buni travels, raters
with a good perceptibility and knowing into the belief and attitudes that are crucial for
happening of the grouping of the team. Visual perception of the way different people are
being evaluated permits members of the group to develop their personal judgement close to
objectives for presentation and attitudes. As aspiring professed acknowledge knowledgeable
people in the selected firm where their capability are and where they have the chance to
develop and improvement. While many of professed individuals have a broad knowledge of
their capabilities, 360-degree response often lighten up extra capability and region of growing
that they may not have been alert of earlier (Russo and et. al., 2019). This permits all the
persons in Buni travels to be more self-assured in the acquirement they have, and also have
the chance to perform on the property they may not have best-known they could modify on
before.
The role of employee well being in improving motivation
and performance
It is essential for every organization to focus on their well being factors to motivate
employees which will further help them to gain high performance of employees. Well-
being working environment is that working environment where employees will feel
free to communicate with each other and feel happy to work as a team and which
further help to satisfy employees. BUNI Travels can do various things to maintain
well-being environment in their organization such as-
Promote communication practices- BUNI Travels can promote their
communication activities and make sure that their employees will communicate to
cl;ear their doubts, creating good friendship which further help to build good bonds of
employees for trusting each other.
Effective leadership style- BUNI Travels can have effective leadership style which
will help to build good relationship between employees and leaders. For example, in
case they will have democratic leadership style where their leaders and employees
will make decisions all together and leaders will take suggestions from their junior
employees and appreciate them for good performance. This will help to motivate

employees to perform best for achieving organizational goal (Grant, Jeon and
Buettner, 2019).
Fairly reward distribution programs- It is essential for BUNI Travels to distribute
their rewards to good performing employees fairly to gain their trust. This will help
BUNI Travels to gain the trust of their employees and maintain effective well-being
working environment for their company. This will further help to maintain good
reputation of company in market.
Benefits of well-being for BUNI Travels-
 Improves productivity and performance- Well- being environment of BUNI
Travel will help their employees to get motivated to focus more upon their
tasks. Hence, it will help to develop productivity and performance of
employees.
 Helps in brand expansion- Well being environment of BUNI Travels will help
the company to gain high brand image in market due to which more
employees will get interested to become the part of company. Hence, well-
being environment will attract more employees for the company which is
effective in talent management. Therefore, BUNI Travels can hire skilled
employees which will help to gain organizational objective.
 Increase employee engagement- Effective well- being environment will help
the company to motivate their employees well for enhancing their
performance and employees will engage more in organizational task
(Bretones and et. al., 2020). In context of BUNI Travels, they can maintain
their working environment and focus on their employees health appropriately
so that they can reduce their employees absenteeism and enhance their
engagement well.
From the above information it is critically evaluated that employee well- being
environment in organization will help to motivate employees to develop their
performance. If BUNI Travels focus on their well being factors for gaining employees
satisfaction then they can easily motivate them to develop their engagement for
professional tasks and this will help them to develop their productivity and
profitability.
Conclusion
From the above information it is concluded that Organization has to manage their
employees and working environment in such a way which will help them to increase
their productivity and profitability. There are various kinds of tools and techniques for
HR department which can be use to enhance their performance for organizational
profit. For example personal development plan which is used to record weak skills

and make corrective actions to convert this week skills into strong skills for
employees within a particular period of time. Another tool is 360 degree feedback
which help to record the performance of employees by communicating from their
colleagues, suppliers, customers, management team and many others. It is also
concluded that whelping environment of an organization can motivate their
employees to increase their performance and focus on their productivity and
profitability. There are various kinds of benefits for having well-being environment
within an organization such that it will help to increase productivity and profitability, it
will help to increase organizational image, It will help to attract talented employees
towards the organization.
References
Sensini, L., Shan, A. and Vazquez, M., 2021. Project Management Tools and Techniques and SME
Performance: Empirical Evidence in the Context of Developing Countries. International
Journal of Economics and Financial Issues, 11(5), p.45.
Sane, S., 2019. Effect of using project management tools and techniques on SMEs performance in
developing country context. International Journal of Managing Projects in Business.
Srivastava, S., Malik, H. and Sharma, R., 2018. Special issue on intelligent tools and techniques for
signals, machines and automation. Journal of Intelligent & Fuzzy Systems, 35(5), pp.4895-
4899.
Fairbanks, S. and Buchko, A., 2018. Performance-based strategy: tools and techniques for
successful decisions. Emerald Group Publishing.
Saifuddin, I. and Rizal, H.S., 2020. A Study of Quality Tools and Techniques in the Context of
Industrial Revolution 4.0 in Malaysia. What's New?. Calitatea, 21(174), pp.88-96.
Grant, A.A., Jeon, L. and Buettner, C.K., 2019. Relating early childhood teachers’ working conditions
and well-being to their turnover intentions. Educational Psychology, 39(3), pp.294-312.
Bretones, F.D. and et. al., 2020. Psychosocial Working Conditions and Well-Being of Migrant
Workers in Spain. International journal of environmental research and public health, 17(7),
p.2547.
Russo, M. and et. al., 2019. Work hazards and workers’ mental health: an investigation based on the
fifth european working conditions survey. La Medicina del lavoro, 110(2), p.115.
Sterud, T.b. and et. al 2018. A systematic review of working conditions and occupational health
among immigrants in Europe and Canada. BMC public health, 18(1), pp.1-15.
Ravalier, J.M., 2019. Psycho-social working conditions and stress in UK social workers. The British
Journal of Social Work, 49(2), pp.371-390.
Appendix

A PESTLE analysis for BUNI Travel
Political factor- In context of UK, they are having less restrictions on their trading
activities which will provide employees a benefit attract more travelers from other
countries and they are having government stability.
Economic factors- UK is having high employment rate which will help BUNI travels
to hire skilled and talented employees for their organization. UK is also having good
infrastructure and GDP rate which attract more travelers and BUNI travels have
more opportunities to gain more customers.
Social factor- In context of UK the population is always preferred to quality
products. The preference of UK population is to enjoy their life and they pay more
attention to improve the quality of life. Hence, BUNI travels must focus to provide
quality services to their customers.
Technological factor- UK is well known by their technological condition, they are
having advance technology for their corporates. Hence, BUNI Travels can promote
their services on social media platforms at international level to gain more
customers.
Legal environment- It is essential for every organizational to follow all legal laws
and rules and regulations of their country. In context of UK, there are various kinds of
law such as Health and Safety at Workplace Act, 1974 which states that all
employers are required focus on safety measures for their workers. Therefore, BUNI
Travels have to follow it must provide health insurance to their workers.
Environmental factor- BUNI travels can make sure that they will follow few CSR
activities and maintain sustainability in their organization. They can use solar system
to provide electricity to their offices and headquarter.