People & Performance Management: BUNI Travel Case Study - BMP4006

This case study examines people and performance management within BUNI Travel, a Bolton-based travel agency. The report identifies tools and techniques for improving organizational performance, focusing on key performance indicators, performance appraisals, 360-degree feedback, management by objectives, reward and recognition programs, and personal development plans. It further explores the crucial role of employee wellbeing in enhancing motivation and performance, highlighting strategies to increase employee engagement, productivity, and morale, while also attracting top talent and reducing absenteeism. The analysis concludes that effective people management, coupled with a focus on employee wellbeing, is essential for organizational success. Desklib offers a range of solved assignments and past papers to support student learning.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
Contents
1

Introduction p 3
What tools and techniques will help improve
organisational performance? p 3-5
The role of employee wellbeing in improving motivation
and performance p 5-6
Conclusion p 6-7
References p 7
Appendix p 8
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Introduction
Management of people is a set of practice of organizing person by recruiting,
training, engaging and retaining them. This assist in optimizing their talent through
effective communication across all the teams and enhance their productivity to attain
the goal of an organization(Saxby and et.al., 2020). It is important to manage people
because it help in attracting bet people to the business that support in getting proper
outcome. In this report, BUNI travel is taken into consideration which is a travel
agent based on Bolton. This report will cover the tool and techniques that are used to
manage people in an organization through motivation to improve their performance.
Further it will discuss the role of employees in improving the performance of a
business concern. In addition to this, the report will also explain about the external
factor through pestle analysis that can affect the business of the BUNI travel.
What tools and techniques will help improve organizational
performance?
Performance management assist an administration to improve the
performance of the employees so that they can become able to provide valuable
outcome. It involves measuring, reporting and managing process to enhance the
skills of the employees by organizing various training programs(Manavalan and
Jayakrishna, 2019)). With reference to BUNI travel, there are some tools and
techniques which help the workers to improve their performance which are depicted
as under:
Key performance indicators: It is an indicators of measuring progress which
help in showing the performance of a firm to get the goal of the business. It tracks
the progress against the target by making strategies to reach the goals and create
an analysis for decision making. It is way of measuring potency of an organization
and its progress towards achieving the objectives. In context to BUNI travel, it
enables a firm to keep the teams aligned and allow them to move in a same
direction. It also help in check-in the financial position of a company and make
adjustment of the failure and success so that the work can be done properly. It
provide assistance to the employees in tracking their performance so that the are
accountable for the work which are assigned to them.
Performance appraisal: It is the evaluation of the performance of the
employees to understand their capabilities for future growth and development
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opportunities. In context to BUNI travel, it provides a regular review of the skills,
achievements and growth of the workers so that they are given proper training to
enhance their abilities to achieve the goals of the business. It also help in deciding
the compensation of the employees based on their performance and also a good
source of motivation. It encourage employees to be more productive and loyal to the
company to increase the profitability. It enables the selection of the best talent of
employees and assist in retaining through encouraging motivation.
360 feedback: It is a process where an employee receive anonymous
feedback regarding its performance from the peer, customers, suppliers,
colleagues,managers and superior authority. With reference to BUNI travel, the
people in a firm provide direct report to the workers which help in understanding the
strength or weaknesses create development plan to improve the
performance(Saltzman, Hansel and Bordnick, 2020). This feedback provides
effective communication among the team members to enhance execution level. It
enables the employees to make self aware and foster them to make plans for
development. It helps in understanding the goals and expectation related ares for
making improvement. This result in increasing the productivity of the workers and
make them efficient or capable to execute better job.
Management by objective: This is a process where the goals of the
organization are set by the management that are achieved by the managers and the
employees with great collaboration. All the individuals are supervised to work
towards the common goal of the business. In relation to BUNI travel, it enables the
employees to understand the predefined goals which help them in performing better
and also boosts their morale or commitment to organizational objectives. With the
help of MBO, the superiors are able to utilize the human resource properly where all
the subordinate provide their maximum contribution. This also help in improving
communication and performance of the employees and provide them career
development opportunity.
Reward and recognition programs: The employees are rewarded for their
best performance to motivate them and to remain in the organization. When the
employees are not appreciated for their well performed work so they get demotivated
and disengaged from a business concern. Therefore the rewards and recognition is
very crucial part of execution administration system. So, in BUNI travel, the
employees are financial rewarded by providing bonuses for their higher performance
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and are recognized by making appreciation for the performed work. This result in
building the confidence level and boosting their morale and stay remained in the
organization.
Personal development plan: It is an action development plan which is made
to identify the areas or goals that are wanted to be achieved. It helps in knowing the
strength and weakness of the person that are needed to be improved or develop to
meet the goals of the business. In context to BUNI travel, it is a self evaluation that
are generally made by the employees to find out the areas where they lack in
performing work(Zuraik and Kelly, 2018). This help them in stetting goals and
priorities the work which is more important to be done according to specific schedule.
It helps in defining clear path and improve performance or encourage motivation.
The role of employee wellbeing in improving motivation
and performance
Employee well-being is a critical element which is used by an employer to
focus on the health benefits so the employees are protected from being sick or ill. It
refers to the mental and physical health of the workers which are generally affected
by the stress caused due to work pressure and relationship with the co-workers(Cao,
Shang and Meng, 2020). With reverence to BUNI travel, it has created the best
employee well being programs at the work place by using various solutions. So here
the role of employees well-being are describes as under:
Increase employee engagement: The employees who are well can easily
continue to perform their task but when they don't feel well so it becomes impossible
for them to remain engage with their work. When the employees are struggling with
the with the heath or financial issue this can create stress over them which leads to
distraction and less attention to work. In relation to BUNI travel, it provides its
employees a healthy environment by providing health training and support. It also
create wide mental health plan and ensure that it is clearly communicated to
everyone in a concern. So, these types of programs are made to encourage the
safety of the workers.
Improve employee productivity: The employee well being programs enable
an organization to create healthy atmosphere so that the work can be preformed
better by the employees(Chege and Wang, 2020). The employee feel more
motivated and connected this leads to increase the productivity of the employees.
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The health of the employees becomes better after attending these programs. In
relation to BUNI travel, it provides various health related benefits for good health of
employees and provide open communication so that they can share their feelings or
ideas with their co-workers. With all the benefits the workers get motivated and
becomes more productive that help in increasing the profitability in an organization.
Improve employee morale: By introducing employees well-being initiatives,
a business concern can build up the morale of the worker. The workers find the
place to be more healthy by attending health workshops and open communication
because interaction with the colleagues support the healthy workplace engagement.
With reference to BUNI travel, it always transparent with their employees and
provide them right tools to get the work done and appreciation for the better
performance(MacIntyre and et.al., 2019). This help in building the morale of the
workers and alleviate the stress also. It also provide training to the employees to
improve their performance so that they get know how of doing a particular task.
Attractive employer branding: The employee well-being help the employer
to build his reputation in the market and assist in overcoming the competitors. The
high quality candidates have choice to choose the employer so when the employer
have good relationship with their employees so he enable them to retain in an
organization. In relation to BUNI travel, it expands the offerings of the benefits so
that the talented employees remain engage with a company. A workplace wellness
programs encourage the employees to get reserved with company and enable an
organization to get the competitive advantage. This comforts a firm and increase its
brand image and enhance market share.
Reduce absenteeism: A workplace where the employees are more valued
and respected, encourage to be less absenteeism. They give their regular present in
a business concern and render their better services to the firm as well as customers.
When the employer take care of physical and mental health of the employees so it
makes them fit and healthy and allow them to work in a company on continuous
basis. In relation to BUNI travel, it takes care of the workers which improves the
productivity and lower absenteeism of the employees.
Conclusion
From the above discussion, it has been concluded that the management of
the people plays a crucial role in an organization because a concern find the ways to
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retain the employees in an organization. This involves the ways of recruiting best
talent and trained them for enhancing their more skills. This leads to appropriate
execution of the work as per the specific time period and for this, they are rewarded
and provided recognition which help in boosting their morale and increase their self-
confidence. This has been learned from this report that what tools do the firms uses
to improve the performance of the employees so the performance of the organization
get also improved. It has also stated the role of employees well being in improving
the performance of the employees which encourage their safety and retention in a
company.
References
Saxby, N. and et.al., 2020. Developmentally appropriate supported self-management
for children and young people with chronic conditions: A consensus. Patient
Education and Counseling, 103(3). pp.571-581.
Manavalan, E. and Jayakrishna, K., 2019. A review of Internet of Things (IoT)
embedded sustainable supply chain for industry 4.0
requirements. Computers & Industrial Engineering, 127, pp.925-953.
Saltzman, L. Y., Hansel, T. C. and Bordnick, P. S., 2020. Loneliness, isolation, and
social support factors in post-COVID-19 mental health. Psychological
Trauma: Theory, Research, Practice, and Policy, 12(S1). p.S55.
Zuraik, A. and Kelly, L., 2018. The role of CEO transformational leadership and
innovation climate in exploration and exploitation. European Journal of
Innovation Management.
Cao, C., Shang, L. and Meng, Q., 2020. Applying the job demands-resources model
to exploring predictors of innovative teaching among university
teachers. Teaching and Teacher Education, 89, p.103009.
Chege, S. M. and Wang, D., 2020. The influence of technology innovation on SME
performance through environmental sustainability practices in
Kenya. Technology in Society, 60, p.101210.
MacIntyre, P.D. and et.al., 2019. Stressors, personality and wellbeing among
language teachers. System, 82, pp.26-38.
Moriuchi, E., 2021. Cross-Cultural Social Media Marketing Strategy. In Cross-
Cultural Social Media Marketing: Bridging Across Cultural Differences.
Emerald Publishing Limited.
Sabu, M. and et.al., 2020. A novel analysis of the dielectric properties of hybrid
epoxy composites. Advanced Composites and Hybrid Materials, 3(3).
pp.325-335.
Şimşek, T. and et.al., 2022. A journey towards a digital platform business model: A
case study in a global tech-company. Technological Forecasting and Social
Change, 175, p.121372.
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Appendix
A PESTLE analysis for BUNI Travel
Pestle analysis is a tool that used by the markers to track and monitor the
external environment factors that have an impact on its organization and business
strategies(Moriuchi, 2021). With reference to BUNI travel, there are some external
factors which can affect the business of a company which are describes below:
Political factors: This factors refers to the involvement of the government
which include its tax policies, trade restrictions and so on. In relation to BUNI travel,
it complies with the policies of the government to run positively its business and
without any trade restrictions.
Economic factors: This factor affect the economic growth of a company
which includes interest rates, inflation rates and so on. In context to BUNI travel, it
sales and profits may be affected due to the high interest rates and inflation which
results in decreasing of the customers.
Social factors: These are the factors which regulate the behavior and
demand of the society(Sabu and et.al., 2020). In relation to BUNI travel, this factor
help the company in understanding the need of the customers for traveling.
Technological factors: This factors involves the innovation, automation and
research or development that may influence the company. In context to BUNI travel,
it can create awareness regarding its new services through social media platform
and websites to increase the customers.
Legal factors: This factors can impact BUNI travel in term of policies and
regulation which it has to follow for the safety of the employees.
Environmental factors: This factor affect BUNI travel so it has to continue
its business while considering the eco-friendly environment(Şimşek and et.al., 2022).
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