BUNI Travel: Optimizing People and Performance Through Strategic HR

This report provides an analysis of BUNI Travel's people and performance management strategies. It includes a detailed job description and person specification for a travel consultant position, along with a job advertisement and a comprehensive recruitment strategy. The report also outlines a three-month staff development plan designed to integrate new employees into the organization and enhance their skills. The focus is on how effective HR practices, including recruitment, selection, training, and development, contribute to achieving the company's goals and objectives. The report concludes by emphasizing the importance of HR in ensuring the right people are hired, developed, and rewarded to optimize organizational performance. Desklib offers a variety of resources, including past papers and solved assignments, to aid students in their studies.

People and Performance

Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Person specification as well as Job description...........................................................................3
Job advert.....................................................................................................................................5
Outlining the recruiting strategy .................................................................................................6
BUNI travel’s three-month staff development plan ....................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
People who are working in business organisation are known as the employees of that
organisation and they play an important role in that place, as they are essential element of that
entity. The responsibility is of owner to look and check on employees along with performance
for achieving goals and objectives of business that are predetermined for the future. Management
of people is important in every organisation they help in the achievement of profits and they are
led by a team leader (Wulf, 2018). The organisation consist of a human resource team that looks
for the activities of the employees as well as starts their functions from the recruitment, selection,
training and development, retaining the existing employees through providing attractive
incentives like compensations, rewards and many other benefits. They are the most important
element that control and direct employees in an organisation. This report is about BUNI travels
that is present in UK. The company is searching for the right candidate for the post of travel
consultant, who can start working and operating in their agency of travelling. Various documents
about the qualifications that are required by that candidate are also discussed in this report (van
der Voordt and Jensen, 2018). This report also discusses job description, person specification
that is needed by travel consultant, along with it, it discusses about job advert, a plan made for
recruiting strategy that need to be adopted by the company. The report also explains and provides
details three-month staff development plan that will be used in the agency.
TASK
Person specification as well as Job description
Job description: It is a document which comprises of the different tasks, duties and
responsibilities, qualifications, and other details that are needed for a job. It is used in process of
recruitment for influencing candidates for the vacant job role(Wiradendi Wolor, 2020).
Performance management is also assessed by employee.
Job Description
Job Title: Travel Consultant

Reported to: HR Manager
Job Description: Consulting and providing advise to clients to travel the world.
Duties and responsibilities:
 Providing relevant information and other beneficial packages useful to the clients.
 Organising travel and other activities along with different accommodations, tickets and
all other necessary things.
 Analysing client’s needs and demands and providing them advise regarding appropriate
travel packages.
 To research and have knowledge about destinations and travelling modes along with
customs, weather conditions, prices and other important information. Deposit and balance collections from clients.
Qualifications:
 Diploma degree in high education.
 Tourism sector qualification.
 Basic interpersonal skills, like respect, empathy and communication.
 Computer knowledge and writing skills and exceptional researching.
 Experience of being a travel consultant.
Person Specification: A person specification is a document used to define the skills and
qualifications a candidate should have in order to perfome the duties at job(Pullins, Tarafdar and
Pham, 2020). It contains all the knowledge and skills that are necessary and required to be
performed in the job. Hiring and selection of someone who do not fit the criteria is not good as it
will give only untrue hope and will also result in the degradation in employer reputation. BUNI
travel have this document as it has its important role in the recruiter's toolbox.
Personal Specification
Significant skills:
 Multi-tasking skills.
 ability to learn and share.
 Effective skills in communication for accessing clients and customer issues.
 Knowledge about travelling tools and software.

 Good coordinating skills.
Required skills:
 Confidence to deal with clients and travellers.
 Good flexibility and understanding.
 Dealing with clients in different situations.
 Good listening and speaking skills.
Job advert
Job advert is the announcement or an advertisement which is done for informing different
people about availability of job role in the business organisation (Pfeffer, 2020). It is present in
the written format includes people. It contains all the necessary information and other details
related to the job profile and the profits that are provided by the business organisation. The
communication is established to have potential candidates and inform them about job for
attracting them to apply for the vacant job.
Job Advertisement
Travel Consultant
We are hiring in agency for experienced travel consultant in our company, BUNI Travels. The
successful applicant needs to meet certain requirements for it and these are discussed as
follows:
 Minimum 2 years’ experience in the travelling industry.
 Advising customers and clients on travel, transportation and all other lodgings.
 Excited about exceptional client service to clients.
 Providing client service to clients from enquiry to all details like closing the sale and
ending with the follow up of sale with clients.
 Working within occupational group team and attaining sales targets in the agency.
 English fluency and one other language.
It is a full time job position in the travelling agency. Applicants with skills, experience, and
knowledge are requested to please e-mail their resume to [e-mail]
Only short listed candidates will be invited for interview.
BUNI Travel

1-450-00-1772 or [e-mail]
12444 London 1589, UK.
Please see www.bunitravel.com
Outlining the recruiting strategy
For hiring and recruiting suitable candidates for the agency, the HR manager and team
needs to plan and implement an effective recruitment plan for it (Lotfi, Hasani and Esfahani,
2020). It supports and helps the manager in identifying all the best suitable and right candidates
for the agency’s vacant job as the business travel consultant
 Identifying specific goals and objectives: The main purpose of BUNI travels is to
identify suitable candidate who will be effective for the agency to achieve its goals and
objectives. The most important objective in the agency is acquisition of the best skill set
by the candidate in travelling industry.
 Recruiting the suitable candidates: The HR manager and team should have their clear
motive regarding selection of the candidates that are capable enough and also comply
with the available job in the travelling agency (Helmold and Samara, 2019). For this
business travel consultant and its vacant job profile in the agency, the candidate needs to
possess background and experience in the travel field and other qualifications required.
 Refining the selection process: The recruitment and selection process of the right
candidate in the agency is most important factor for the hiring and recruiting the most and
best suited people in company (Gaur and Gupta, 2020). The manager and the team of
BUNI travel needs to be coordinated and cooperative with the top authorities and top
level management in successful hiring of suitable person. It has mostly two-three rounds
that are there for the making of choice of the appropriate candidate.
 Developing the strategy for sourcing: Being a HR manager, the sourcing strategy of the
agency is vital and important to be recognised of the best suited candidates for the
travelling agency (Arfi Hikkerova and Sahut, 2018). Development of an action plan by
the team in the agency according the diverse and varied sources is pivotal and important
for the agency. HR department is always responsible to look and check the suitable
sourcing strategy in the agency and identification of the best employee is also seen that
can help in attaining needs and objectives in the agency.

BUNI travel’s three-month staff development plan
A manager of BUNI travel plan every three months with its different activities and tasks
that are segregated in the agency among the new employees (Crawford, Stephan and Prideaux,
2019). Three-month staff development plan is explained in regards to BUNI Travel agency are
as follows:
Month 1:
 Providing suitable guidance and different directions that are related to the tasks and
working operations to the employees accordingly.
 Engaging the new employees in a positive, favourable, best suited working and operating
environment by providing them support for the main motive to acquire skills and
competencies in the new employees with the organisation along with attainment of goals
in future on proper time.
 Providing training for the right growth according to the needs and requirements of the
organisation.
 Guiding in operating with the help of various travelling software for making their clients
familiar to the norms and all of company.
Month 2:
 Evaluation of the tasks performed by the employees.
 Evaluationg the errors and mistakes for helping them.
 The efficiency of the employees will be boosted of the employees in the travelling
agency.
 Providing guidance in the creation of new and attractive ideas and thoughts for the
travelling agency.
 Involvement of new employees in various decisions.
 Evolvement of great skills for achieving success in the future for the agency.
Month 3:
 Work and performance of the employees shall be evaluated.
 Identifying qualities and skills of employees that are attained by them.
 Assigning working tasks to new employees and also overlooking their results.
 Announcements of new recognition with the help of rewards and other compensatory
strategies for achieving more productivity in employees.

As an HR manger of BUNI travels, the growth and development of their staff members is
seen and a program has been created for the achievement of pre decided goals and objectives.
CONCLUSION
It is concluded from the above stated report that there is different positioning of HR
manager and HR team as they play their important role in hiring, selecting right candidates for
the job position and job profile, training and developing of existing and new employees in the
business organisation, compensating or rewarding with the help of different methods and
manners to people for the attainment of overall goals in the organisation. They are responsible
and even answerable for hiring and selecting all the best suited and the right people to work in
the organisation. On the other hand, job description is known as the written document in that is
prepared for describing duties and responsibilities of the employees, qualifications or
experiences of the different people that are needed and are qualified for specific job profile. On
the other hand, person specification is used in dealing with desirable and necessary skill sets for
the performance of a particular job position. Job advert is the document which involves
announcement of certain job role which is invites applications from candidates. For the recruiting
strategies are designed in the plan in an effective way. The report also includes a three-month
plan designed for the new starters in the organisation for making them comfortable and familiar.

REFERENCES
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