People & Performance Improvement: BUNI Travel Case Study BMP4006

This case study analyzes BUNI Travel, a local travel agency in Bolton, focusing on improving organizational performance through effective people management. The report explores tools and techniques such as performance appraisals, 360-degree feedback, KPIs, PDPs, and reward programs. It also emphasizes the critical role of employee well-being in boosting motivation and overall performance, covering aspects like employee loyalty, fostering competition, enhancing engagement, creating a positive work environment, and building personal connections. A PESTLE analysis is included to assess the macro-environmental factors impacting BUNI Travel's operations. Desklib provides access to this and other solved assignments for students.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
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Table of Contents
..............................................................................................................................2
Introduction...........................................................................................................3
What tools and techniques will help improve organizational performance?........3
The role of employee well-being in improving motivation and performance......4
Conclusion ...........................................................................................................5
References.............................................................................................................7
Appendix...............................................................................................................8
A PESTLE analysis for BUNI Travel.........................................................................8
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Introduction
The people performance is an term used for describing procedure and techniques
which can ensures employee working to best of their ability and puts organisation value into
practice. The people management is set of practices which encompasses end-to-end process
of talent acquisition, retention and optimization while offering continuous support to business
and guidance to employees of an organisation. The performance management is tool which
helps manager in monitoring and evaluation of employee working. The people perform with
the best abilities by creating an environment and with efficiency and effectiveness high
quality of work is produced (Abelsen, and et.al., 2021). On the case study of BUNI travel this
report is based which is which is local travel agent based in Bolton. It is small workforce
which works with traditional personnel department and needs to improve its organisation
performance. The report will cover tools and techniques for improving organisational
performance, and role of employee well-being in improvement of motivation and
performance. Furthermore, it also involves PESTLE analysis of an organisation.
What tools and techniques will help improve organizational performance?
In the modern organization the performance management plays an important role
which helps in improving performance of both organization and individual. The company
take use of performance management software and tools for evaluating the progress in order
to bring success in organization. In context to BUNI travel following are the tools and
techniques which can help in improving organization performance-
 Performance Appraisals- This is an management tool which helps in combining
individual goals with the organization common goals by using it in correct way. For
getting correct output, employees have to take care that appraisal process is with
honesty and fair and two-way communication take place. In context to BUNI travel
the appraisals will help in identifying people performance that are up to mark or not.
It is not taken properly it can demotivate and there can be decline in performance of
organization (Estevao, C.B., 2022).
 360-degree feedback- It basically have dealing with employees’ assessment and
evaluation that can be either internal or external. The detail assessment is provided by
this tool on performance of each and every individual organization by considering
people views with whom they have working. The people involved are supervisors,
managers, colleagues, clients and customer and more. In context to BUNI travel, the
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effective use of this tool helps in simplifying review process and imagine of numerous
people are considered and also used for worker training and development.
 Key performance Indicators (KP1s)- It is perfect performance management tool
which offers different ways for measuring performance in order to fulfill organization
goals and objectives. It also evaluates how well organization, units, projects and
individual employee are performing in context to BUNI travel. The KPIs is form of
HR software. It also benefits to BUNI travel in making better decisions for the
company.
 Personal development plan (PDP)- This plan is based on needs, wants and
awareness of actions that supports in the development of personal and organizational.
It is an expertly and efficiently designed action plan. The use of PDP in BUNI travel
will help in identifying several types of training and development needs. To fulfill
such needs action plan is created and assists individuals in setting out the ways for
growth and how goals can be achieved. In the company interest is build and
performance of individual is improved (Flamholtz, and et.al., 2020).
 Reward and recognition programs- In the organization it is always seen that
excellent performance is praised and rewarded. The employees became demotivated
when they feel that their hard work and performance go unrecognized and
unrewarded. This makes them deviate from organization overall performance. There
is requirement of reward and recognition program in framework of BUNI travel that
becomes an important part for whole performance management system. The financial
rewards are distributed along with incentives such as bonuses & increments which is
considered as important source.
The role of employee well-being in improving motivation and performance
In the organization employee well being in important as healthy and satisfied employees
contributes highly in organization performance. The employee well-being covers overall
quality of employee functioning at work and experience which also involve strength of
financial, emotional, health and physical. The workplace culture is well-being of culture
which helps, encourage and supports employees to practice healthy behaviors (Jones
Chesters, and Batty, 2021). The well-being increases employee satisfaction, morale of team,
productivity and company loyalty. The employee well-being is means employee work,
expectations, and workplace affecting entire health and happiness. For the organization
employees are big asset that brings revenue in return of their efforts. In organization the
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worker should be satisfied and happy by appreciating their efforts and company is required to
meet their basic requirements. Following are the role of employee well-being in improving
motivation and performance.
 Loyalty of the employees towards organization- The organization provides health
benefits to employees which is enjoyed by them. The employees gets healthy working
environment in workplace and gets high appreciation towards the work which makes
simple for them to maintain healthy lifestyle. The employee being honest to company
and their work. In context to BUNI travels in has employees which are loyal towards
their work and organization by which they gets some advantage of having perks,
incentives and other benefits which motivates them towards the work and leads to
improvement in performance (Leicht-Deobald, U., 2020).
 Create competition- The motivation technique occurs from psychological and human
behavior. The employees of BUNI travels are strong for gaining advantage from their
competitors. The organization gets help from motivation and high performance of
their workers that helps in reducing cost measures in return of health benefits of
employees.
 Develop the quantity of employee engagement- In the company employees are
more engage by having satisfaction in work atmosphere. The workers are emotionally
attached with the goals, missions of agency in contextt to BUNI travels and wants to
complete targets and productiveness on daily base. The involved workers openly
communicate and positively with supervisors and others members. In organization
program it also take participation (Phelan, and Griffiths, 2019).
 Work environment- The motivation in employees is increase with the collaboration
as it fulfills need for relatedness. The structuring of work environment for inspiring
collaboration not only contributes in employee wellness but also leads to an greater
efficiency and productivity. In workplace effective working environment encourages
to innovation and creativity. The employees are motivated in context to BUNI travel
by having great working atmosphere along with offers clear direction of what is being
expected from them. The new ways of working are encouraged with variety of work
spaces.
 Personal connections- The development of healthy, and meaningful relationship
have contribution to social wellness. The co-workers feel connected which increases
employee happiness, reducing stress and increase of employee engagement & loyalty.
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The company performance is improved by encouraging employees to feel motivated
and perform well in context to BUNI travel.
Conclusion
From the above study it has been concluded that the performance of organization is
closely tie with people management. In organization numerous tools and techniques are
adopted which helps in improving performance. For attainment of performance the technique
of reward and recognition and performance appraisal will be greater advantage for the BUNI
travel that affects employee behavior and motivates to them for performing well.
Furthermore, the company performance translates to employee well-being as employee
satisfaction and spirit is directly in respect to yield, they convey into the global. the
performance of an organization influence company knowledge to expand and stay
competitive. The people management provides training, motivation and day-to-day
management of employees. Furthermore, the PESTEL investigation is done of BUNI travel
which needs to regard various element while operating its purpose in market. For the
employees safety it has to follows several legal laws. The company is also required to adopt
latest technologies to be competitive in market.
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References
Abelsen, and et.al., 2021. Digital working during the COVID-19 pandemic: how task–
technology fit improves work performance and lessens feelings of
loneliness. Information Technology & People.
Estevao, C.B., 2022. Evaluation of a community-based performance arts programme for
people who have experienced stroke in the UK: protocol for the SHAPER-Stroke
Odysseys study. BMJ Open.
Flamholtz, and et.al., 2020. Reflections on the progress in accounting for people and some
observations on the prospects for a more successful future. Accounting, Auditing &
Accountability Journal.
Jones Chesters, and Batty, 2021, October. WAIS-IV performance of working-age Polish
people in the UK. In Division of Neuropsychology Conference 2021: Diversity &
Inclusion in Clinical Neuropsychology.
Leicht-Deobald, U., 2020. Recognizing People at Work in Their Full Humanity–A
Commentary on Bal (2020).
Phelan, and Griffiths, 2019. Reconceptualising professional learning through knowing-in-
practice: A case study of a coaches high performance centre. Sports Coaching
Review, 8(2), pp.103-123.
Schmidt, and Lee, 2019. Motor learning and performance 6th edition with web study guide-
loose-leaf edition: From principles to application. Human Kinetics Publishers.
Singh, and et.al., 2020. Review of performance assessment frameworks of e-government
projects. Transforming Government: People, Process and Policy.
Taylor, and et.al., 2019. White matter hyperintensities are associated with falls in older
people with dementia. Brain imaging and behavior, 13(5), pp.1265-1272.
Trojanowski, and et.al., 2022. Gait speed self-prediction accuracy for people with
neurological conditions in inpatient rehabilitation. Physical Therapy Reviews, pp.1-
8.
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Appendix
A PESTLE analysis for BUNI Travel
This is defined as structure that marketer use for examining and monitoring factors of
macro-environment which have impact on organization. The pursuing factors are involved in
context to BUNI travel-
 Political factor- This is related to government policy and actions intervene in
economy which includes trade restrictions, tariffs’, tax policy. The political conditions
and stability is essential for determining image of destinations in regions that canh
attract tourists. The strict regulations are developed by the countries with the increase
in terrorist attack that may be challenge for BUNI travel in future. The increase of fear
in traveling leads to decrease in demand for travel in foremost regions of world.
 Economic factor- This factors takes into account several economy aspects such as
exchange rate, inflation unemployment and more. The BUNI travel may face several
problems while establishing persistent and fair price structure for the customers with
the fluctuation in world currency exchange rate (Schmidt, and Lee, 2019). With the
rising costs of natural resources the cost for air travel can increase pertaining oil,
therefore affecting average costing of air travel. The company growth is motivated by
changing consumers lifestyle and high disposable income.
 Social Factor- It is associated with cultural and demographic trends of society and
consumer behavior is determined by social norms which involves factors of health
consciousness, career attitudes, age distribution etc. The customer behavior can be
more demanding in future in position of prices, destinations and customized offers.
Rather than vacations there can be more emphasis on leisure because of busy
schedules of people. It is required to identifying new ways for BUNI travel in order to
fulfill consumer desires and demand.
 Technological factor- It is linked with innovation that includes automation, R&D
activity, technological incentives etc. The speed of transaction has increased with
emerging of new technologies as well as reduces cost (Singh, and et.al., 2020). It
means that BUNI travel is required to accommodate advance and fresh technologies
continuously in its business operations. Adopting of new technology will help BUNI
travels in creating value for customers and remain competitive in future.
 Legal factor- It refer to lawful forces which defines what business is required to do or
not. Among business and government it includes relationship that regards factors of
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business standard, labor laws, intellectual property etc. In order to protect consumer
governments are in process of creating several legislation and regulations. For their
travelers travel companies have been responsible(Taylor, and et.al., 2019).
 Environmental factor- This concern with ecological business impact that consider
weather conditions, climate change, temperature etc. The dynamic nature of
environment makes difficulty in controlling any environmentally related factors. The
environmental disaster in country which is an leading destination for travelers can
affect BUNI travels customer base and sales that leads to decline in company
profitability (Trojanowski, and et.al., 2022).
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