Case Study: People & Performance at BUNI Travel - BMP4006

This report analyzes the case study of BUNI Travel, a local travel agent, focusing on improving organizational performance through effective people management. It explores tools and techniques like performance appraisals, 360-degree feedback, KPIs, MBO, and reward programs to enhance employee motivation and productivity. The report also emphasizes the critical role of employee wellbeing in fostering engagement, loyalty, and a competitive work environment, ultimately leading to improved business reputation and focused, productive employees. The analysis also includes PESTLE analysis for BUNI Travel, highlighting the impact of external environmental factors on the company's operations.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
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Contents
Introduction p
What tools and techniques will help improve organizational
performance? p
The role of employee wellbeing in improving motivation
and performance p
Conclusion p
References p
Appendix p
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Introduction
People management refers to the set of practices that are encompassed in
the end to end processes of acquisition of talent, optimization of talent and retention
of talent by providing continued support in the activities of business. This is a key
subset of the human resource department where the different aspects such as work,
behavior and engagement are considered (Aguinis, 2019). This report is based on
the case study of a company called BUNI Travel which is a local travel agent in
Bolton. They have a considerably small workforce which works with a traditional
personnel department. This report covers the tools and techniques which can be
used to improve organizational performance and the role of employees in
maintaining the wellbeing of enhancing motivation and performance.
What tools and techniques will help improve organizational
performance?
Performance management refers to the process used by the organization to
monitor the performance and further coming up ways to enhance the performance of
employees (Armstrong, 2021). These tools and techniques should be effectively
used by the organization as it directly impacts the productivity and ultimately the
performance of overall organization. Further the tools and techniques used by BUNI
to improve organizational performance are discussed below:
 Performance Appraisal- Performance appraisal is a tool which can be used
in BUNI to combine the common and professional goals of organization and
ultimately deliver the objective. Appraisals are technique of motivating the
employees by increasing monetary value and the responsibilities associated
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with the job role. Through this motivation factor, the employees will urge to
give their one hundred percent of efforts in the organization. This will enhance
the performance of the company in a short term as well as long term aspect.
BUNI should do appraisals at the end of the financial year, this will directly
improve the performance of organization (Brosowsky and et. al., 2020). This
is one of the most common form of performance appraisal technique in which
the employees get a motivation to work harder as the work demonstrated by
them are deciding factor for the level of appraisal they will get in the company. 360 Degree feedback- 360 Degree feedback refers to the assessment and
evaluation of employees, which will help the organization in terms of
assessing the external and internal factors. This is one of the best technique
of improving the performance as the employees of BUNI will get detailed
assessment and feedback on the performance they delivered in the company.
This report is provided to the employees by their managers, the report is
prepared by critically analyzing the performance of the employees (Hellmers
and et. al., 2019). A 360 Degree feedback tool is helpful in analyzing the
performance and further using this to train the employees in the areas in
which they lack. BUNI should prepare a sheet of feedback online or offline
which will be used to inform the employees about their level of performance in
different areas.
Figure 1: 360 degree Feedback Program
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 Key performance indicator (KPI) – This is a performance management tool
which is used by the organization in different areas in order to measure the
performance of the company in different areas. KPI is used to in enabling the
performance conversations which are data driven and rich. This directly help
in terms of decision making process as the KPI suggest the key performance
areas of the company (James and et. al., 2020). BUNI should use a well-
designed a KPI as an essential navigational instruments to get a clear picture
of the current level of organizational performance.
Figure 2: Key Performance Indicator
 Management by objective (MBO)- This refers to the process that is helped
in identifying and measuring the specific objectives of the company which are
standardized by the management through which balanced and effective
objective are processed. The standards are set and these standards must be
achieved by the employees working with maximum efficiency and productivity
(Kelly and Fussell, 2019). This is particularly wider concept of performance
management where the objectives of BUNI will get achieved. The common
working objectives of the company can easily be achieved by following this
process to a great extent. BUNI can follow a five step process which will start
from setting up of organizational objectives, cascading the objectives to the
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employees, monitoring the process, evaluation of the performance and further
rewarding the performance.
Figure 3: Management by Objective Reward and recognition program- This is another tool which can be used to
increase the performance of the employees working in the organization. Using
new and enhanced techniques to reward the employees will help in increasing
the motivation of employees. The performance of employees is dependent on
the way how the employees are treated in the organization. If the employees
of BUNI Travel are rewarded for their efforts on a monetary and non-monetary
basis, then it will directly help in increasing the performance of the company.
The organization should use a range of effective techniques so that they can
give recognition to the employees in terms of appreciation.
The role of employee wellbeing in improving motivation
and performance
The wellbeing of employees directly impacts the factors such as staff
satisfaction, productivity, team working and morale of employees. The working
culture plays an essential role in impacting the wellbeing of employees. The
wellbeing of the employees should be induced in a way as it directly improves the
motivation factor and productivity factor. The feelings of employees while working in
the organization play an important role in deriving productivity in the work. A higher
motivation attribute automatically contributes to the enhanced performance of the
organization. BUNI has a very few employees in the organization and they should
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focus on the wellbeing factor as it will increase the retention rate and the employees
will start trusting the organization. The wellbeing of employees is resultant towards
the performance and motivation factor within BUNI travel, further the different roles
are discussed below:
 Improves employee engagement- Employee engagement plays an
important role in terms of deriving an effective organizational culture. If the
employees working in BUNI are satisfied and happy then they will directly
contribute to the process of engagement and enhanced productivity in the
daily activities. Maximum engagement with employees is an effective tool
which directly contributes to the improvement in performance and motivation
of employees. The motivation factor is essential in the employees as it directly
contributes to the performance and growth of the company (Lowe, 2020).
Therefore, BUNI should develop ways in which they can enhance the
wellbeing of employees as it will directly contribute in employee engagement
activities. These employees’ engagement activities will build a good
organizational culture contributing the improved productivity and performance
of employees. Improves the reputation of business- The wellbeing is derived in the
employees by using a range of interactive activities with the employees. The
managers and owners of the organization should use tools which help in
employee. The managers should spend money in employee engagement
programs as it will directly enhance the reputation of the company. This
reputation can be maintained by considering the employees of the company a
top priority. The improved business reputation is highly helpful in deriving
enhanced performance in the organization. Keep employees loyal to business- The employees who start
understanding the working of the organization are considered as one of the
most valuable asset of the company. Well understanding the roles and
responsibilities increase the prospects of employees in the organization. The
employee who is able to derive output in the organization and are worthy
enough to play their role are considered a loyal employee. BUNI maintaining
the wellbeing of employee will result in creation of employees who can be
trusted to fulfil the responsibilities and maintain the information of the
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company. The loyalty factor will only be derived if the particular employees is
feeling valued and comfortable working in the organization. A loyal employee
has an ability of deriving enhanced performance in the organization. Creates competition- Competency is proved to be one of the most effective
factor that helps in increasing the performance of the employees working in
the organization. Wellbeing of employees is essential as it directly contributes
to the performance of the employees in terms of effectiveness and efficiency.
Competitive factor is one of the most essential factor which is developed with
wellbeing as the employees compete with each other in terms of delivering
the objectives (Murphy, 2020). The increased competitive increases the
motivation of employees as they want to perform better than each other which
ultimately lead to the increased performance. Employees become more productive and focused- The increased
wellbeing of employees directly contribute to the productivity and focus factor.
These factors derive productivity in the business as the employees feel valued
and they give one hundred percent of efforts. This will help BUNI Travels in
terms of increasing the focus of employees working in the company.
Increased focus will directly contribute to enhanced motivation factor (Pulakos
and et. al., 2019). The organization can deal with challenges if the employees
cam enhances the work culture by contributing to it in terms of engagement.
Conclusion
From the above report it can be concluded that performance management is
essential and there are range of performance tools which can be used by the
company to enhance its performance. The organization should use a range of
organization performance measures as it will directly contribute to the increased
performance of the company. These measures will monitor the performance of
employees which will bring be helpful in further improving the performance and
coming up with measures to boost the performance. The company should also
ensure the wellbeing of employees as it directly contributes in terms of bringing
productivity in the organization.
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References
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Aguinis, H., 2019. Performance management for dummies. John Wiley & Sons.
Armstrong, M., 2021. Performance management.
Brosowsky, N.P. and et. al., 2020. Mind wandering, motivation, and task
performance over time: Evidence that motivation insulates people from the
negative effects of mind wandering. Psychology of Consciousness: Theory,
Research, and Practice.
Hellmers, S. and et. al., 2019. Measurement of the chair rise performance of older
people based on force plates and IMUs. Sensors, 19(6), p.1370.
James, O. and et. al., 2020. Behavioral public performance: How people make sense
of government metrics. Cambridge University Press.
Kelly, F.J. and Fussell, J.C., 2019. Improving indoor air quality, health and
performance within environments where people live, travel, learn and
work. Atmospheric Environment, 200, pp.90-109.
Lowe, G., 2020. Creating healthy organizations. University of Toronto Press.
Murphy, K.R., 2020. Performance evaluation will not die, but it should. Human
Resource Management Journal, 30(1), pp.13-31.
Pulakos, E.D., Mueller-Hanson, R. and Arad, S., 2019. The evolution of performance
management: Searching for value. Annual Review of Organizational
Psychology and Organizational Behavior, 6, pp.249-271.
Yuan, F. and et. al., 2021. Internet of people enabled framework for evaluating
performance loss and resilience of urban critical infrastructures. Safety
science, 134, p.105079.
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Appendix
A PESTLE analysis for BUNI Travel
PESTLE Analysis is a framework which is used by the organization to assess
the factors of external environment and how they impact the operations of the
company. This analysis broadly covers the major six factors which covers all the
aspects related to external business environment. PESTLE Analysis of BUNI travels
is further discussed below: Political- Good political structure of Boston will directly contribute towards
enhanced working in the organization. The political stability in Boston will
boost the company’s performance as they will be able to continue their
operations smoothly. Economical- The economic conditions of the country play an important role in
the working of the organization. The recession period in economy of Boston
will negatively impact the operations of BUNI Travels. Boom in economy of
the country will positively impact the business in terms of increase productivity
and profitability. Social- The consumer preference and behavior plays an essential role in
terms of deriving profitability and growth in the organization. BUNI Travels
should use a range of strategies in deriving customer preference to the
services offered by the organization. Technological- The technology used by BUNI Travels in creating and
offering the services will directly help the organization in terms of increasing
growth prospects. The organization should use the new and advanced
technology as it will help them in sustaining in the business environment for a
longer period of time. Legal- Legal factors impact the business environment and the business as
the legalities directly bring complication in the business operations. BUNI
Travels should manage the legalities of Boston as it will directly impact the
organization’s productivity and profitability. Environmental- The environment in which the organization operates play a
major role in terms of managing the operations of the company. The
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organization should go for a sustainable approach as it will help the company
in taking care of the environment of Boston.
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