Case Study: BUNI Travel - People, Performance, and Motivation

This case study examines BUNI Travel's approach to people and performance management, focusing on tools and techniques to improve organizational performance and employee well-being. It discusses performance appraisal, 360-degree feedback, key performance indicators, rewards and recognition programs, and personal development plans. The report further explores the role of employee well-being, including work-life balance, flexible work arrangements, healthy food, personal connections, education, and financial education, in enhancing motivation and performance. The analysis emphasizes the importance of effective human resource management in motivating employees and achieving organizational goals, highlighting the need for a supportive and engaging work environment at BUNI Travel.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
Contents
1

Introduction 2
What tools and techniques will help improve
organisational performance? 3-5
The role of employee wellbeing in improving motivation
and performance 5-8
Conclusion 8
References 9
Appendix 10-11
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Introduction
Managing the personnel power of the organization is very important for
conducting the work effectively. It helps the companies to find out the difficult
problems that comes in the way of business activities (Bradley, ed., 2019).
Organizations that have effective people management often enjoys more
percentage of profits and huge share in the market. Good leadership is required for
managing the employees of the company. Performance management is a activity
that focused on continuously communication between the different people of the
organization like employees, managers etc. This management includes various
elements which helps in achieving the target of the organization. For this report
BUNI is taken into account. BUNI is a travel agent. They work in a traditional
personnel department. This report contains various types of tools and techniques
that helps in the improvement of the performance of the organization. Elements of
motivation and performance will also be discussed in relation to employee well
being.
What tools and techniques will help improve
organizational performance? 700
Performance has direct relation in the growth of an organization . It helps the
companies to become more powerful and successful which helps them to capture good
marekt share (Olaisen and Revang, 2018).
Performance management plays a vital role in the modern organizations. Human
Resource Management of the companies have direct relation with the performance of the
employees . These are the people continuously motivates and encourages the employees in
order to accomplish the goal of the organization. HR professionals have various responsibility
like motivating the employees, giving incentives to them, building healthier relationship with
helps in carrying out the work of the organization effectively and efficiently. Tools and
techniques that helps in organizational performance in relation to BUNI are as follows:
Performance Appraisal
It is the most important tools that is used to enhance the performances of the
employees in the organizations. This tool is focused on that the goal of the company should
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be achieved with the personal goal of the employees (Armstrong, 2020). This tools also
helps the company to find out whether all the employees are performing up to the mark or
not. This tool helps in motivating the employees as in this the extra salary is given to them
according to their performance. Human Resource Manager of BUNI regularly appreciate the
work of their employees. They kept on finding and analyzing the performance of their
employees through which they can give appraisal on their performance. They have an
effective Human Resource Management which finds the best possible opportunities for their
employees in order to provide them bonus and incentives.
360-Degree Feedback
This tool focuses on analyzing or assessing the performance of the employees. This
helps in easy valuation of the employees work and facilitates the HR department of the
company to find out how well the employees are performing in the company (Brosowsky
and et.al., 2020). This tools provides the assessment of each and every employee of the
company which provides 360-degree feedback to the company. Human Resource of BUNI
analyze the performance of each employee which helps them in providing the feedback to
the company.
Key Performance Indicators
It is an effective tool that helps the companies to know about their performance in
the market in regards to the goals and target they have fixed for them. These indicators also
facilitates the companies to take effective decisions which helps in accomplishing of their
goal. Human Resource Management of BUNI uses this indicator as they effectively measure
the performance of their company that how they are performing in the market.
Rewards and Recognition Programs
This techniques plays an important role in the performance of the organizations. This
tools helps the companies to find out the employees who have done so much hard work.
Finding those employees whom performance remains consistently excellent towards the
goal of the company. Through using this tools organizations can easily recognize the the
effective employees and can reward them which increase the motivation of the employees
(Moraes and et.al, 2020). Human Resource Management of BUNI uses this tool which
helps them in carrying out the operations of their business more effectively. They regularly
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organizes the rewards programmes for their employees which contributes in the overall
development of their organization.
Personal Development Plans
These are the effective plans are made in the organizations to which are in relation to
the wants, needs and awareness of activities that help in achieving the personal goal with
the organization development. Personal development plans are used to find the different
kinds of training and development programmes. These plans also facilitates the employees
and the upper level to enhance their performance. Human Resource Management of BUNI
makes effective plans for the development of their company. These plans helps their
employees in improvement of their performance and also facilitates them to grab the
opportunities in order to accomplish their personal goal.
The role of employee wellbeing in improving motivation
and performance
Employee well-being is a key point that helps the organization in achieving
their desired targets and goals. It plays an major role in increasing the motivation of
the employees through which they can work effectively towards the goal (Brouillette
and et.al., 2021). Providing the employees good well-being directly benefits in the growth
of the company. It increases the profitability of the company as employees work with their
full motivation after getting various needs apart from the salary. Role of employee well-
being in improving the motivation and performance in relation to BUNI are as follows :
Work life balance
This means providing the employees with the best working conditions. In this point
organization ensures that the employees should get enough vacations so they can enjoy
with their family and friends. They also focus on that employees should only get the work
they have hired for and through which they can perform better in the organization. Human
Resource Management of BUNI provides a healthy working conditions to their employees.
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They apply friendly policies in the organization which results in better performance of the
company.
Flexible work Arrangements
This point means that providing the employees flexibility in the style of work
which allows the employees to work according to them. In this the companies provide the
facility of work from home to their employees (Rooney, Ozkul and Paul, 2020).
Employees can also adjust the working hours of their duty which facilitates them to enjoy
the flexibility in the work. Human Resource Management of the BUNI uses this strategy to
enhance the motivation of the employees. They provides easy work environment to their
employees which reduces the stress from them and helps their company to achieve more
success in the market.
Healthy food
This means that providing the healthy food to the employees while working in the
organization. It focuses on providing the nutritional diet to the employees which results in
better functioning of their brains and body. This mill make their health better and they will
be remain more motivated towards the work. It also include to provide proper medication to
the employees which makes them physically fit. HRM department of BUNI serves the best
quality diet to their employees and healthcare facility by which they remain honest towards
the work and it helps in better performance of the organization.
Personal Connection
Building healthy and personal relationship with the employees are very important in
order to keep them motivated towards the goal of the organization. By providing the feeling
of belongingness employees feel more happy and less stressed towards the work. It helps in
increasing the employee engagement with the upper level of the management. Human
Resource Management of BUNI maintain healthy relations with their employees (Templer,
2018). They regularly contain meetings with the employees which helps them in building
familiar relation with the employees. This helps in reducing the stress of the employees
which through which they can work with full motivation.
Education
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This focuses on to provide the education to the employees through which they can
work under the stress situation. In this the companies arranges various program to give the
knowledge on different topics which facilitates them to work effectively (Deshayes and
et.al., 2021). HRM of BUNI organizes various seminars and activities that focuses on to
provide the theoretical and practical knowledge of the work. They conduct employee
assistance program that helps them to work under the stress and difficult situations.
Financial Education
This means providing the financial education to the employees so they can easily
manage their fiances. In this the companies make sure that they care about their employees
in financial terms. This means becoming and financial adviser of the employees so that they
can feel motivated towards the work. Human Resource Management of BUNI helps their
employees in giving the education that how they can manage their finances. They also
provides different kind of loans to their employees on a very minimum rate of interest
through which they does not suffer the shortage of funds (Dam and Rogers, 2018). They
also conduct various financial programs that acknowledge their employees about how they
increase their savings in future. Employees of BUNI feel so motivated and they work with
their full motivation which helps in the growth of the organization.
Conclusion
From the above report, it can be analyzed that various tools and techniques
are very important in order to keep motivated the employees in the organization. In
this report various methods have been discussed through which a company can
motivates and encourages its employees towards the work. Different kind of roles
and responsibilities of HRM have been discussed in the report. It can also be
analyzed that the organization should mange the personnel resource very effectively
as they are the only persons who carry out the operations. This can be evaluated
that there are different employee well-being elements that are used in enhancing
the performance of the organizations. PESTLE analysis of the company have also
been discussed in order to find out the internal as well as external factors which
facilitates them to carry out its operations smoothly.
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References
Armstrong, M., 2020. Armstrong's Handbook of Strategic Human Resource Management:
Improve Business Performance Through Strategic People Management. Kogan Page
Publishers.
Bradley, K. ed., 2019. Human Resource Management: People and Performance.
Routledge.
Brosowsky, N.P and et.al., 2020. Mind wandering, motivation, and task performance over
time: Evidence that motivation insulates people from the negative effects of mind
wandering. Psychology of Consciousness: Theory, Research, and Practice.
Brouillette, M.J and et.al., 2021. Predicting occupational outcomes from neuropsychological
test performance in older people with HIV. AIDS, 35(11), pp.1765-1774.
Dam, N.V. and Rogers, E.M., 2018. People, Purpose, and Performance at Barry-Wehmiller:
Business as a Powerful Force for Good. In Business Despite Borders (pp. 193-212).
Palgrave Macmillan, Cham.
Deshayes, M and et.al., 2021. Does the Effect of Stereotypes in Older People Depend Upon
Task Intensity?. Research on Aging, p.01640275211020680.
Moraes, A.G and et.al, 2020. Effect of hippotherapy on walking performance and gait
parameters in people with multiple sclerosis. Multiple sclerosis and related
disorders, 43, p.102203.
Olaisen, J. and Revang, O., 2018. Exploring the performance of tacit knowledge: How to
make ordinary people deliver extraordinary results in teams. International Journal
of Information Management, 43, pp.295-304.
Rooney, S., Ozkul, C. and Paul, L., 2020. Correlates of dual-task performance in people with
multiple sclerosis: A systematic review. Gait & Posture, 81, pp.172-182.
Templer, K.J., 2018. Dark personality, job performance ratings, and the role of political skill:
An indication of why toxic people may get ahead at work. Personality and Individual
Differences, 124, pp.209-214.
Appendix
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A PESTLE analysis for BUNI Travel
Political factors
These are the factors that includes various types of tax rates, employment and
unemployment rate and the financial conditions of a country. BUNI company easily carry out
the operations of the company as in the UK there are political stability and there are not so
much inflation and changes in tax rates.
Economic Factors
These are the factors that affects the economic conditions of a place. Economic
factors includes inflation, cost of living etc that directly affects the operations of the
business. BUNI easily attracts the huge number of customers as in the UK people have high
level of income.
Social factors
Social factors means satisfying the social wants of the customers. For carrying out the
business there are various social aspects that a business has to kept in mind. UK has a vast
and different kind of cultures that attracts more number of tourists. Through which BUNI
also gets large number of customers for their business.
Technological Factors
New inventions in the techniques of production, communication and information
comes under this factor. UK have so much advanced techniques of production by which they
cater the huge market very easily. BUNI gets large number of customers as they use new
technology in their business.
Legal Factors
These factors means changing in the policies of the government or introducing the
new rules and regulations for conducting the business activities. BUNI follows all the rules
that are mentioned by the UK government as they follow the labour law which means giving
the enough salary to the workers.
Environmental Factors
This means achieving the goal of the organization is a sustainable manner. This
includes accomplishing the goal of the company without damaging the nature. BUNI also
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consider this factor as they are against the use of plastic and they also conducts
environmental programs in order to sustain it.
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