BMP4006 - BUNI Travel Case Study: HRM, Performance & Wellbeing

This case study examines BUNI Travel, a local travel agent in Bolton, and its efforts to improve organizational performance through effective people management and enhanced employee wellbeing. The report identifies various tools and techniques, such as KPIs, performance appraisals, 360-degree feedback, and management by objectives (MBO), that BUNI Travel can use to boost performance. It also emphasizes the critical role of employee wellbeing in fostering motivation, loyalty, engagement, and productivity. By implementing comprehensive health benefits, creating a competitive work environment, and promoting open communication, BUNI Travel can enhance its business reputation and cultivate a more focused and productive workforce. The case study concludes that a combined focus on people and performance is essential for achieving sustainable success and growth.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:
Contents
1

Introduction 2
What tools and techniques will help improve
organisational performance? 2
The role of employee wellbeing in improving motivation
and performance 4
Conclusion 7
References 8
Appendix 9
2

Introduction
`People and performance both are in interrelationship in terms of
management and society as it seeks to maintain and develop better working culture
within an organization. The employee performance induced direct impact over the
improvement of business and it is only get processed as per collective efforts of both
the team and each and every individual those are working within an organization.
The performance of people is a combination of their skills and ability that enhance
the rate of accomplishment of standardized goals and target in adaptive manner
(Hellmers and et. al., 2019). The performance and people continuously enhanced
the working ability and its competency through which regularity among completion of
task is processed in systematic manner. The report below is based on BUNI Travel
as it is local travel agent in Bolton and the company has worked with small
department and it has been worked as a traditional personal department.
What tools and techniques will help improve
organisational performance?
The performance management is cooperative management tool that is being used
by management to monitor, control and evaluate the working efficiency of the
employees. It is processed as with support of accurate goals in which employee
ability to work with highest efficiency and effectiveness is processed with
effectiveness and higher efficiency (Aguinis, 2019). The performance management is
used within BUNI Travel to attain successful goals and maintain lead within the
competitive market era. It is essential for the business to measure, report and
manage the working progress at both the level such as on individual basis and with
respect of corporate level as well. There are various tools and technique that is used
by BUNI Travel in order to improvise the organizational performance and that is as
explained briefly as:
Key performance indicators (KPIs) and metrics: It is a tool that is used by
an organization in order to measure the productiveness of business as by analyzing
the business unit, projects, performance and proficiency that all in combine and
resultant towards strategic goals and objectives (Kellym and Fussell, 2019). The
primary basis of key performance indicator is that it is not used for measurement but
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in addition is also being used to advance the rich data driven performance interaction
with this effective decision making is developed and designed in suitable manner,.
To advance the performance it is required that each and every aspect needs to be
clear and the performance measurement is far away from illusion rather than just
being managed. The decision making usually drives towards effective designing of
platform an also act as a navigational tool that provide clear picture of performance
too.
Performance appraisals: It is technique that is counted as the most effective
way through which individual efforts, value, contribution and efforts overall get
counted and get in return get appraised by the management. It is the most common
tool that incredible powerful and used to align the strategic goal, aim and objective
as with support of strategic direction. In this employee also get motivated and do
retain within an organization for the longer time period as their performance and
efforts not only recognized by an organization but also accept as well.
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360 degree feedback: It is a tool that provides all the basis information and
answer of each and every question and a employee prospect among all as by
subordinate, management, higher authority, staff and other people as well (Pulakos,
Mueller-Hanson and Arad, 2019). In this a broad assessment of goals are developed
with this performance credibility and review from supervisor, management, direct
reports, supplier, customers with this a better result and confidentially tallied and
presented to the employee. The 360 degree basis provide clear concepts about to
feedback with this loop holes and working tendency both get advanced and
represent with effectiveness. The employee training and development is usually
dependent over to enhance working insight with this if training and development is
required to the employee that it will also get provided in certain mode.
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Management by objectives (MBO): It is basically a process that is being
used to identify and measure specified objectives that is standardized by the
management under which effective and balanced objective is processed (Yuan and
et. al., 2021). In this so as to achieve that standards all the employee work
relentlessly with this working proficiency and its productiveness both get enhanced in
repetitive manner. In this more particularly induced wider and powerful impact that is
used to attain specific goals under which need and demand of all get fulfilled within
specific period of time as with this clear goal and way is used to create effectual
working surround so that common goals and objectives get achieved in successful
mode.
BUNI Travel maintains clear focus so as to advance the organizational
performance and with the lesser amount of working it is required that the improvised
culture and productiveness is processed within an organization (Lowe, 2020). Thus
the management makes supportive usage of performance appraisal in which
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balanced opportunity is provided to all that assist to reshape the people function and
business concentration towards staff motivation and their performance.
The role of employee well being in improving motivation
and performance
The employee well being basically induced direct and sustained impact over
the increasing in staff satisfaction, productivity, team working and morale, sense of
communal development and development of company loyalty that usually reduces
the rate of absenteeism over presenteeism. The relation in between the employees
well being is basically used to advance the morale and induced direct based lead
towards attainment of higher productiveness.
The emotions of the employee maintain lead to advance higher motivation as
with this advanced range of benefit is altered with respect of organizational culture
(Brosowsky, and et. al., 2020). The benefits of workplace well being within BUNI
Travel induced several benefits for the organization and with this possibility to
increase team morale, staff satisfaction, sense of community, productivity and
proficiency to advance working performance all get emphasis in resultant manner.
The employee well being is resultant towards employee motivation and performance
within BUNI Travel and that is as briefly explained below as:
Keep employees loyal to your business: The employee is the most known
aspect for the business and within this if organization provides adequate health perk
and a comprehensive plan that a balanced nutrition program is conducted by the
business in this wider access towards advancement value with respect of
employment is developed in progressive manner. It induced a preferred benefit that
seeks to appreciate employee working so that easy maintenance towards lifestyle
goal and productivity is developed in clear manner. In this BUNI Travel assure to
provide many of opportunity and options to the employee such as insurance, local
gym membership with this strong relation get analyzed in balanced approach.
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Create competition to work for all: The competency range usually process
as if employee gets adequate return over their working and get accurate appraisal as
in revert of that thus profitable amount of change and modification is altered in
beneficial mode. The precised perks provided by the company usually kept the
employees more healthy and with this relative benefit is attained by BUNI Travel as
from the niche marketplace (Murphy, 2020). In this a better incentives and
position is provided to the employee those are more competitive as with this possible
range of benefit is achieved and a better response is achieved with respect of
profitable outcome and attainment of objectives over regular period of instance.
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Improve employee engagement: The happy and productive working
environment is directly addressed to induced significant amount of changes with this
individual engagement and its likeliness both get advanced in perpetually. In this all
the employee get connect with each other as with this mission, vision and sustained
motivation is advanced with balanced manner. The productive amounts of changes
are enhanced as when people get connect so that a better working culture is
developed. In this clear and sustained communication is processed in between all so
that suitable information is circulated without any glitch. Moreover the participation
level of employee in BUNI Travel is enhanced with this employee get shared its
value, attribute, working tendency and consequences in better mode with this direct
lead is maintained towards attainment of long term success and development.
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Improve business reputation: The willing of employee is resultant to
achieve standardized goals and objectives on clear basis as with this possibility to
perceive long term goals and objective is developed in systematic manner (James
and et. al., 2020). The business reputation is directly associated with the
improvisation in working relation as with this all the employee get work all together to
process a business to other height. The BUNI Travel assure that all the employee
get worked all along as with this possibility to make productive amount of changes
within the working is processed as with perfection along with this the value.
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Build employees more productive and focused: The employee welling is required
for the success of the business with this a better working place and culture is
processed with satisfactorily. The productivity of the workers is directly associated
with the improvisation of quality services in which easy access of working and
completion of task is processed. Moreover, in this the BUNI travel and its
management assure to provide required training and development to its employee so
that they get manage their working tendency with clarity (Armstrong, 2021). The
productivity and focus cultured only get enhance as if employee get worked
collectively and it is only process if a competent and balanced environment is
provided to them.
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There are various benefits that are achieved by BUNI travel as with this
possibility to make productive amount of changes within the working competency is
processed with regularity. The employee wellbeing foster the working surround and
promotes the working as per prevention from stress and creative of positive culture
that thrive clear connection in between all the working employees.
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Conclusion
It has been concluded from the above that people and performance both
induced collective effort all together to advance the working proficiency and ability of
the business. In this organizational performance and its working capability is always
been essential for the business as with this ability to achieve standardized objective
and target is perceived in successful manner. In addition there are different tools and
techniques that are used by an organization in order to improvise the organizational
performance and with support of this direct focus is maintained towards the
enhancement of employee working. Moreover, the employee wellbeing is always be
necessary as much the employee get motivated that much performance and
productivity of an organization get enhanced.
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References
Aguinis, H., 2019. Performance management for dummies. John Wiley & Sons.
Armstrong, M., 2021. Performance management.
Brosowsky, N.P. and et. al., 2020. Mind wandering, motivation, and task
performance over time: Evidence that motivation insulates people from the
negative effects of mind wandering. Psychology of Consciousness: Theory,
Research, and Practice.
Hellmers, S. and et. al., 2019. Measurement of the chair rise performance of older
people based on force plates and IMUs. Sensors, 19(6), p.1370.
James, O. and et. al., 2020. Behavioral public performance: How people make sense
of government metrics. Cambridge University Press.
Kelly, F.J. and Fussell, J.C., 2019. Improving indoor air quality, health and
performance within environments where people live, travel, learn and
work. Atmospheric Environment, 200, pp.90-109.
Lowe, G., 2020. Creating healthy organizations. University of Toronto Press.
Murphy, K.R., 2020. Performance evaluation will not die, but it should. Human
Resource Management Journal, 30(1), pp.13-31.
Pulakos, E.D., Mueller-Hanson, R. and Arad, S., 2019. The evolution of performance
management: Searching for value. Annual Review of Organizational
Psychology and Organizational Behavior, 6, pp.249-271.
Yuan, F. and et. al., 2021. Internet of people enabled framework for evaluating
performance loss and resilience of urban critical infrastructures. Safety
science, 134, p.105079.
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Appendix
A PESTLE analysis for BUNI Travel
The Pestle analysis is that is provide clear evidence about the external
environmental impact with this working performance of company affects on direct
basis.
Political The political stability is essential for BUNI travel and the lesser rate
of corruption in Boston is in favor of organization. Moreover the
company has to maintain trade regulations and pay adequate tax to
make its business processing in easiest manner.
Economical The economic recession due to pandemic of COVID 19 induce wider
impact over travel agencies as due to following of covid protocols
people used to stay their home and go out as per necessity only
thus it reduces the profit generation of business.
Social The wider acceptance of people towards travelling assure to make
better advantage as with this possibility to process sustained human
relation is deprived in systematic manner.
Technological The technological advancement make easiness for travel agencies
as with this they could have reach toward wider marketplace and
gain maximized profit.
Legal It is related to government initiated rules and regulation that is
required to be follow by BUNI travel.
Environmenta
l
The travel agencies assure that they could harm environmental
aspect and for that provide adequate package to customers so that
they could have enjoy the travel without let harm to environment.
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