BMP4006: Strategies for Enhancing People & Performance at BUNI Travels

This report analyzes strategies for enhancing organizational performance at BUNI Travels, a UK-based travel agency. It highlights the importance of utilizing modern performance improvement techniques such as Key Performance Indicators (KPIs), 360-degree feedback, quality service provision, performance appraisal programs, and rewards and recognition. The report emphasizes the significance of optimum workforce utilization and continuous training and development programs. Furthermore, it underscores the crucial role of employee well-being in fostering motivation, increasing productivity, promoting innovation, reducing absenteeism, improving employment relations, and enhancing employee loyalty. By prioritizing employee well-being through initiatives like wellness programs and psychological contracts, BUNI Travels can create a positive work environment, leading to improved employee engagement and overall organizational success.

BMP4006
People and
Performance

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
Tools and Techniques to improve organizational performance..................................................3
Role of Employee well-being in improving motivation and performance.................................5
CONCLUSION ...............................................................................................................................7
REFERENCES................................................................................................................................8
APPENDIX......................................................................................................................................9

INTRODUCTION
Every business organization needs to monitor the performance of its business for
improving it by taking suitable and appropriate steps and measures for increasing economies of
scale of the business and productivity of the employees as well. It is imperative to keep the
employees motivated to make them take more tasks and work in the interests of the organization
along with their self-interests. Organizations should analyse the impact of macro environmental
factors by using different business frameworks (Weiss and Zacher, 2022). The following report
will discuss about the ways to improve the organizational performance of BUNI Travels. It is a
UK based Travel agency headquartered in Bolton, England. It is engaged in the business of
Booking the tickets for travelling for various holiday destinations in multiple countries. This
report will explain the tools and techniques needed for improvement in organizational
performance. It will also discuss the impact of employee well-being in providing motivation and
increased productivity of business. Further, the PESTEL Analysis of BUNI Travels is also
provided in Appendix.
TASK
Tools and Techniques to improve organizational performance
It is inevitable to ensure maximum utilisation of human , functional as well as financial
resources of the business. The management of business should use different tools and techniques
to improve the performance of organization. As regards BUNI Travels, it is using traditional
techniques of performance evaluation that is resulting in ineffective organizational performance.
It should adopt the modern techniques of improvement such as Rewards and Recognition to
increase the productivity of its employees (Turner, Prasojo and Sumarwono, 2022). The Human
resource manager of BUNI Travels should use the below mentioned techniques and tools to
improve the performance of its business :
 Key Performance Indicators (KPIs) : It is a modern tool for measuring the
performance of individual business units, segments, departments and employees to
analyse the degree of their commitment in contributing to the overall objective of the
business while contributing to their individual goals. KPIs are used for decision making
and data based discussion of performance. Businesses should use it as a Performance
Evaluation tool rather than the tool for communication (Manogaran, Thota and Lopez,

2022). BUNI Travels must use KPIs for decision-making regarding improved
performance of the employees. There are different kinds of KPIs that it can use such as
process focussed, finance focussed or customer focussed etc.
 360 degree Feedback : This tool of performance appraisal involves receiving feedback
regarding the performance and activities of employees from their respective managers as
well as peers. In this technique, the feedback forms are given to the managers to jot the
comments down by way of rating on the performance of employees. The feedback forms
contain the questions about the tasks of employees and their way of organizing them.
These forms are also given to employees themselves to self rate on their performance and
also mention how they can improve it (Bruni and Piccarozzi, 2022). BUNI Travels'
management can use this tool for getting feedback about its different service departments
such as Travel personnel, Ticket Booking staff and customer service department etc. to
identify the strengths and weaknesses of its employees and take corrective steps to
improve their performance.
 Providing Quality Travelling Services : Businesses must emphasize on providing
quality customer services to enhance their experience and make them switch to its
services. In context with BUNI Travels, it should provide quality travelling services for
better experience of customers by providing them quality meals and other care taking
services while travelling. It should also make the booking services easily accessible to the
customers on a global basis. It is also a method to improve the organizational
performance by improving the quality of services and using customer focussed KPIs to
develop a large customer base globally and face the global competition to be a top
performer through large market share in the international market.
 Performance Appraisal Programmes : Organizations should organize different
performance appraisal programmes for promotion of the best performers. It will also
motivate the other low performers employees to contribute more for the organization to
get promotion. BUNI Travels can also use this technique by offering performance based
promotion and pay in the organization to increase the productivity of its business.
 Rewards and Recognition : In order to motivate the employees to work in the interests
of organization, businesses should organize rewards and recognition programmes so as to
increase the status of employees in the organization. It will inspire them to take more

tasks and work in the interests of organization that will eventually increase its
productivity. Organizations should employ rewards and punishments for top as well as
low performers respectively (Rothbart and Yoon, 2022). BUNI Travels must also
organize these programmes for its workforce to make them contribute to the overall
objective of the business.
 Optimum utilisation of Workforce : Businesses must emphasize on recruiting the
potential staff considering their eligibility and skills for the respective posts. It should
ensure effective and optimum utilisation of human resources to increase the productivity.
The human resource manager at BUNI Travels must also hire the eligible staff such as IT
professionals for system management of booking tickets globally and website and E-
commerce management and other marketing professionals for promoting the business and
improving its performance thereby.
 Training and Development : Organizations must conduct training and development
programmes to improve the skills of their employees by training them according to their
field of specialization such as marketing department, IT department, Finance department
etc. It will get the tasks done in more efficient and professional manner that will lead to
increased profitability through improved performance (Berman, 2022). In context with
BUNI Travels, it should provide financial training to its employees for preparing
effective budget and setting the tariffs for travel services. Marketing staff should also get
trained by providing them with digital marketing skills to attract customers from various
locations globally. It can also conduct IT training for system managers in the organization
for overall improved performance of the business.
Role of Employee well-being in improving motivation and performance
In context with an organization, employee well-being refers to focussing on mental or
psychological health of employees to make them improve the quality of their performance and
thereby productivity level. Consideration of employee well-being ensures high job satisfaction
and facilitates self-esteem and interest towards work. It provides benefits to the organization with
regards to reduced absenteeism, increased productivity, and cooperation at the workplace by
creating a positive and healthy working environment and ethical practices as well as values in the
organization (Batalden and Foster, 2022). BUNI Travels must consider the following ways to

increase employee well-being to bring positive attitudes in their behaviour towards quality work
and increased productivity :
 Increased Productivity : When employers consider the mental as well as physical well-
being of employees at the workplace, it provides more job satisfaction to them that
ultimately results in increased productivity. When employees have positive working
conditions and environment, they tend to feel more positive about their work and commit
to the overall objective of business. BUNI Travels must also provide healthy and safe
working environment to its workforce at premises and at travel sites and destinations as
well.
 Increased Innovation and decision-making : Employee well-being creates a sense of
positivity in the working environment and in the minds of employees as well due to
which they tend to feel positive and fresh that leads to relaxed mind and less stress. It
facilitates in decision making and innovative thinking that generates creativity as well. It
ensures development of potential employees with problem solving skills and rational
decision making (Hardy, 2022). BUNI Travels must also provide its employees with
positive and safe workplace to make them feel fresh and contribute more to the business
and be productive and innovative.
 Reduces Absenteeism : Employees' activities are affected by employee well-being as it
has many approaches like emotional, physical, psychological, financial , health and social
that organizations follow to make the workplace a better place for employees to work
with their full potential. Due to good employer-employee relationship and positive
environment, employees feel good at the workplace and try to reduce absenteeism as
more as possible. So, management at BUNI travels must consider this aspect and conduct
employee wellness programs to reduce absenteeism of employees in organization by
considering their interests.
 Employment Relations : When employers consider the personal benefits of employees
and provide promotions and wellness programs while facilitating their physical and
mental health by considering employee well-being, it leads to good employment relations
in the organization that creates positive working attitudes of employees and improvement
in the organization (González‐Gallardo and et. al., 2022). In context with BUNI Travels ,
it can also create strong employment relations in the organization by building employee

well-being such as formation of psychological contract that will facilitate more employee
contribution an increased productivity.
 Loyalty among Employees : When employers raise concerns over employee well-being
and conduct various rewards & recognition programmes and employee wellness &
promotion programmes , this leads to job satisfaction among the employees that leads to
increased loyalty towards the organization. Due to this, they are committed to the overall
objectives of the organization and work in the interests of its business. It helps in building
positive image of the business. By way of employee well-being, BUNI Travels must
strive to ensure job satisfaction among employees by providing them cleanliness at the
workplace and other facilities as well so as to make them loyal to the company.
 Improves employee engagement : Lack of employee well being results in
dissatisfaction among employees due to avoidance of their interests and other issues. It
leads to employee disengagement from the organization i.e. termination of the service. It
happens because of high stress and low concentration due to disturbed and collapsed
environment that leads to discontinuance of employment (Alroomi and Mohamed, 2022).
BUNI Travels must consider the required facilities such as cleanliness, consideration of
financial as well as health issues, providing incentives, conducting wellness programmes,
formulating psychological contracts to ensure long term stay of employees in the
organization. It will also facilitate external recruitment due to the reputed image of BUNI
Travels in the international market because of effective employee well-being.
CONCLUSION
From the above discussion, it has been concluded that every organization must ensure
optimum use of its human resources to increase productivity as well as economies of scale in the
business. It will help in improving the performance of employees. Businesses should use various
tools and techniques to evaluate the performance of employees such as Performance appraisal
programmes, KPIs, Rewards and recognition etc. It will ensure positivity in the behaviour of
employees and commitment in achieving the overall objective of the organization. Focusing on
employee well-being leads to more contribution from the part of employees due to job
satisfaction that leads to increased loyalty, reduced absenteeism, increment in productivity and
improved performance as well.

REFERENCES
Books and Journals
Alroomi, A.S. and Mohamed, S., 2022. Physical isolation and safety behaviour among oil and
gas workers in Kuwait: The mediating role of mental health. Journal of Loss Prevention
in the Process Industries, 75, p.104692.
Batalden, P. and Foster, T., 2022. Sustainably improving health care: Creatively linking care
outcomes, system performance and professional development. CRC Press.
Berman, E.P., 2022. Thinking like an economist: How efficiency replaced equality in US public
policy. Princeton University Press.
Bruni, R. and Piccarozzi, M., 2022. Industry 4.0 enablers in retailing: a literature
review. International Journal of Retail & Distribution Management.
González‐Gallardo, S., and et. al., 2022. A novel approach for exploring the trade‐offs between
several features of students’ well‐being. International Transactions in Operational
Research, 29(3). pp.1723-1748.
Hardy, S., 2022. Mental Health and Wellbeing: A guide for nurses and healthcare professionals
working with adults in primary care. M&K Update Ltd.
Manogaran, G., Thota, C. and Lopez, D., 2022. Human-computer interaction with big data
analytics. In Research Anthology on Big Data Analytics, Architectures, and
Applications (pp. 1578-1596). IGI global.
Prutvi, S.H., Korrapati, M. and Gupta, D., 2022. Self-powering vibration sensor based on a
cantilever system with single-electrode mode triboelectric nanogenerator. Measurement
Science and Technology.
Rothbart, M.W. and Yoon, N., 2022. Do Minimum Charity Care Provision Requirements
Increase Nonprofit Hospital Performance? Examining Hospitals’ Responses to
Regulatory Changes. Journal of Public Administration Research and Theory, 32(1).
pp.58-74.
Soltanifar, M., 2022. ISO 45001 Implementation: How to Become an Occupational Health and
Safety Champion. CRC Press.
Turner, M., Prasojo, E. and Sumarwono, R., 2022. The challenge of reforming big bureaucracy
in Indonesia. Policy Studies, 43(2). pp.333-351.
Weiss, M. and Zacher, H., 2022. Why and when does voice lead to increased job engagement?
The role of perceived voice appreciation and emotional stability. Journal of Vocational
Behavior, 132, p.103662.

APPENDIX
PESTEL Analysis for BUNI Travels
This analysis provides a framework to evaluate the impact of external environment on the
performance of business and take corrective measures to improve it (Prutvi, Korrapati and
Gupta, 2022). The PESTEL Analysis of BUNI Travels is explained hereunder :
 Political factors : BUNI Travels had to face the restrictions regarding VISA and travel
permits because of Brexit that had negative impact on political relations of UK with other
countries.
 Economical factors : Inflation rate affects the prices of services and payment to
employees as well. BUNI Travels needs to consider the disposable income of people as
high income group people spend more on tour & travels.
 Social factors : Customers get impressed by watching destinations at social media.
BUNI travels should also ensure safety measures at travel places to avoid Covid19
infection among customers or staff.
 Technological factors : BUNI Travels should enhance E-commerce by developing its
own website to create easy access to customers for booking tickets for travelling
destinations.
 Environmental factors : Flights that are used for travelling lead to emissions of carbon
that causes health issues to passengers and staff as well. So, it should try to reduce its
impact.
 Legal factors : BUNI Travels is required to follow the laws and regulations relating to
customers' and employees' safety and other travel licenses restrictions etc. to avoid any
penalty in case of any violation (Soltanifar, 2022).