CFPBUS004 - Business Communication: Poster on Bus Company Challenges

This assignment focuses on analyzing communication barriers within a small private bus company operating in the South East of England. As the manager, the task involves creating a poster that identifies communication issues, such as lack of senior management oversight, long working hours for drivers, language barriers, and cultural differences between drivers and customers. The poster must also propose effective communication strategies to overcome these challenges. The solutions include hiring more drivers, establishing senior management to monitor performance, providing English language training, and promoting awareness of cultural differences to improve customer satisfaction. The assignment emphasizes the importance of effective communication, cultural sensitivity, and employee training in a business environment.

Accounting Assignment

Notes of Poster
Poster Notes
The poster will state the communication barrier in the small private bus company and the
strategies to overcoming with those barriers. Being the manager of the small private company
the awareness related to the cultural influences on the communication will be stated in this
poster. The company is operating in the South East of England and deals with the private bus
companies. The company has received many complaints from its customers due to lack of proper
communication so in this poster, effective communication theory will also be elaborated.
There is no senior management authority that can monitor the performance of the company on a
regular basis which is the biggest barrier. As it is a small company so there was fewer employees
in the company so the drivers have to work more 6 days a week and work 12 hours in a shift. The
drivers do not get enough time to communicate with the other employees as they just pick up and
drop off the keys. After the training of the drivers has completed there was just little contact with
the senior authority which was creating the issues in the communication. The drivers are working
under pressure so in stress, they talk very rudely and intolerant way with the customers. There
are many drivers who don’t know how to speak in English which was also creating the issue in
communication with the customers.
The bus company should appoint more drivers so that the burden of work on the old drivers can
be reduced and effective communication can be done. There should be the senior authority that
should manage the work and monitor the performance of the driver so that the barriers in the
communication can be removed. The training should be given to the employees to speak English
properly so that they effectively communicate with the customers. The more employees should
be hired by the small private bus company so that effective working can be done without fell
stressed. The cultural differences between the drivers and the customers should be aware so that
the complaint from the customers can be reduced.
The private bus company first analysis the attitudes, interest, policies, beliefs of the drivers and
teach them effectively so that they can maintain the organization culture by communicating with

the customers in the appropriate manner. The cultures differences of the drivers create the
barrier of communication in the company. The driver practices and customs are another cultural
influence on communication in the organization. The cultural influences the communication by
way of talking and behaving with the customers and play an important role in communication.
Different cultural languages are the biggest barrier to communication which can be overcome
with effective communication and training skills.