BUS301 Capstone: Tech Adoption & Financial Analysis in Catering

This business capstone project provides a financial analysis of adopting technological devices, such as POS systems and online booking software, in the Chinese catering industry. It explores the background of the industry and the specific issues related to implementing new technologies, including challenges in planning, integration, and cost. The study analyzes the advantages and disadvantages of these technologies, such as improved customer service and potential cost savings, alongside limitations like the need for staff training and the initial investment. The report includes recommendations for overcoming these issues and outlines potential areas for future research, emphasizing the importance of technology in the modern catering business.

Running head: BUSINESS CAPSTONE PROJECT
Business capstone project:
Financial conditions and financial analysis:
A case study of adapting technological device in catering industry
Name of the Student:
‘Name of the University:
Student note:

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Table of Contents
1st Progress report................................................................................................................3
The challenges and solutions associated with doing the project.....................................3
2nd Progress report..............................................................................................................4
The challenges and solutions associated with doing the project.....................................4
Final report...........................................................................................................................5
Background of the company and topic............................................................................6
Issues that being analysed................................................................................................7
Detailed analysis of the identified issues.......................................................................13
Roles and Responsibility...............................................................................................16
Communications Strategy..............................................................................................17
Change management procedure....................................................................................17
Variance Request...........................................................................................................18
Issues and risks logs.......................................................................................................18
Recommend solutions....................................................................................................18
Future study...................................................................................................................21
References......................................................................................................................22

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1st Progress report
The challenges and solutions associated with doing the project
In the report, financial condition for adopting technological device in the catering
industry has been analyzed. In this regard, the issues are identified and suitable solutions are
provided. In the first week, issues involved with catering industry are identified. In catering
industry, customer satisfaction has an important role to be played. Hence, it is important to focus
on customer management. In this situation, adopting of electric device like Point of Scale will be
helpful to manage customer effectively in the industry.

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2nd Progress report
The challenges and solutions associated with doing the project
In order to adopt enterprise resource planning, several challenges are faced. One of the
major challenges is proper planning, analysis and makes a suitable financial plan. Point of Scale
integration is one of the challenges faced while developing the project. In addition,
implementation as well as configuration of standard IDOCs is the challenge. In order to
overcome the issue, it is required to improve and develop IDOCs. Along with these, it is required
to design project blueprint and realisation of project. POS design is important in the project as it
is helpful for completing the project. Hence, it is important to analyse the process, find the issues
and develop effective solutions regarding that.

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Final report
Executive Summary
Present study deals with financial conditions and analysis of implementing online booking
software in China catering industry. In this aspect, background of the company and the topic is
described. In addition, the issues involved with the implementation process are described in the
final report of the study. Detailed analysis of the identified issues through referring knowledge as
well as skills learnt is explained in the current study. In order to overcome the issues,
recommendations are provided along with planning of future study after completing the project.

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Background of the company and topic
Quick development of data technology gives an extraordinary effect on the improvement
of the catering business. Local and universal improvement is working overtime tapping to the
energy of internet for catalyzing sales and upgrades relations with clients. Internet technology
acts an essential part in improvement of inn industry. A few online applications, for example,
internet based booking system and POS system act in commanding part in the procedures of
lodging and in providing food industry (Hua et al. 2015). Different sort of sites are working 24*7
hours and convey the items nearer to the end-utilize either in the method for profiting them on
work area of customers and rising number of cell phone internet clients. A few utility entries are
jumping up and only functioning as the totals of exploring the management.
It is essential to centre on the part of utilizations of technological devices that greatly
affects the providing food industry. In this viewpoint, chiefs of the providing food industry are
recognizing the particular that POS system and internet based booking system is a standout
amongst other choices for appointments of advancements (Bowie et al. 2016). However, there
are as yet wary seeing the capacity and also advancements that encourages the providing food
industry to hold in showcase with separate position.
Various instances of technological advances that are gradually assuming control
Traditional Human Touch Services in the Chinese catering industry. However, the disarray for
catering industry develops at the season of attempting to choose that there is higher ROI
alongside advancements of technology. The impacts of change in the field of technological
devices and data technology on providing food industry and in addition tasks require to be broke
down. The key test should be surveyed that cut-off points to usage of technology with world

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class managements. In this manner, it becomes vital to dissect the part of technological devices
in providing food industry.
The Chinese catering industry has begun the utilization of electric devices and its
applications and analyses with steady improvement of software engineering. The larger part of
beginning applications stressed on bookkeeping and in addition computerizing monotonous
alongside tine devouring errand. Applications, for example, POS system has executed in the
providing food industry (Wang et al. 2016). However, it ends up hard utilizing the system, as it
would require learning for working. Also, cost and actually take part in developing and
additionally running the systems built up the usage of computerization financially for the biggest
organization s. Subsequently, it turns into an issue to explore on the specific point.
In spite of the issues, the catering business everywhere spearheaded a few developments
of data system. Internet based booking system for providing food industry has finished
technological business exchanges before commercializing internet and in addition spot cum
bubble. However, punch cards are issued to visitors that permit charges that can be right away
posted specifically on the technological bill. However, guarantee lies in the points of view of
moving toward data technology comprehensively in interior and additionally reach outside of the
organization.
Issues that being analysed
Vogel (2016) stated that ttechnology has an incredible effect and helps improvement of
the vast majority of the ventures in the preset age. Inn or catering industry isn't out of the
impacts. With advancements of nearby and additionally global catering managements, working
extra minutes to take advantage of energy of internet for catalyzing deals alongside upgrading

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relations with clients (Hair et al. 2015). Along these lines, utilizations of electronic devices act an
essential part in foundation and change of providing food businesses at display days. Purpose of
Sale system and online booking application encourage inn or catering industry to go their next
time of business.
Online booking system acts a vital part in catering industry. It acquires progressive
change providing food industry (Wang et al. 2016). Online booking system opens 24*7
managements to get data. Clients can book benefit through computer or cell phone utilizing on
the internet security keeping in mind the end goal to ensure protection and financial data
alongside using different specialists. Preceding internet, purchasers can give audit of the
management straightforwardly that helps with enhancing their managements. Online booking
system additionally enhances probability of taking request from the clients.
However, social networking portals, for example, Facebook and Twitter are progressively
acting a critical part being developed of providing food industry over the world. Client produced
audits on the sites advances through achieving countless. In addition, it turns out to be
exceptionally less demanding staying touch with individuals looking for managements for
catering and keeps up organization s with the ex-customers through making use of online tools.
Alongside these, different sorts of site are working round the check keeping in mind the end goal
to bring travel-related items and benefits nearer to the end-client through either profiting them on
the work areas of customers or exponentially raising the quantity of cell phone internet clients
(Phillips et al. 2015). A few utility entrances are jumping up these days so only fills in as the
type of accumulating lodging survey and criticism alongside information for clients.

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Point- of-Sale is the system that helps the separate shipper would ascertain sum owed by
client and demonstrate the specific sum. It additionally might have the capacity to get ready
receipt for client alongside demonstrate choices for clients to make instalment. It is additionally
the time when client can make instalment (Kim et al. 2016). In the wake of getting the
instalment, the specific vendor may issue receipt for the procedure of exchange that is largely
printed. However, it is progressively abstained from electronically benefit.
The catering industry is an industry where contractual workers of nourishment
managements are given. The requests are largely determined through pay of clients or corporate
benefits. Gainfulness of each organization relies upon controls of cost and powerful promoting.
However, major organizations have a few advantages and could bear the cost of offering
expanded managements like offices management, diversion and additionally rental for rooms
(Law et al. 2014). On opposite, little organization s can finish effectively through receiving their
managements to the little gatherings and additionally offering customized managements. The
catering industry is experiencing a huge change and updating their managements. In any case,
mass eating is another pattern in review with the monetary advancement.
Marine-Roig and Clavé (2015) mentioned that there are a few Chinese providing food
organization s began giving new structures and in addition managements like "encountering
eating" or weeding meals. However, extraordinary organizations have redesigned their focal
kitchen managements to bring down expenses of working. The ascent of O2O has advanced
more number of restaurants keeping in mind the end goal to include clients with portable
applications. In addition, mass eating has turned out to be inclination with different high-closes
restaurants. While the expanding requests for business engaging, a few people are going to

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restaurants , bars, tea houses and in addition different diners for suppers alongside hang out with
companions or associates.
Advantages and disadvantage
With fast development of data technology, online requesting are speaking to 30% of
every day takeaway requesting and number continues expanding. There are a few quantities of
advantages for utilizing electronic devices applications. As providing food managements are
expanding at amazing rate, it is essential to development online deals. The catering organization
who disregards giving offices like online booking and POS system, may see their exchange
decreasing as the clients jump at the chance to book through online booking system In catering
industry, it is essential to give adaptability to put orders at whatever point they feel helpful and
outside of business hours (Xiang et al. 2017). For the organization, it is anything but difficult to
make simple and less expensive making and in addition keeping up attractive online menu.
Through online management, the organization s can change their menu effortlessly. There are
additionally chances to test unmistakable arrangements of dishes in menu, set up day-by-day
contributions, and handle things with restricted accessibility. Alongside these, great online menu
and in addition client can design the particular request online without anyone else. With the
assistance of internet booking system, clients can arrange rapidly. However, changing the focus
from disconnected requesting to internet requesting means less bothering on the procedure of
undecided calling customers and staff time lost. Hence, online system can enable the two sides to
like clients and customers.
POS system and internet booking system can give worldwide access and 24*7 hours
benefit. It can upgrade customer benefit through making adaptability that is more prominent and

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cost reserve funds (Kim et al. 2015). There are additionally expanded polished skill and degrees
for dealing with the business from any piece of the world. Utilizations of electronic devices can
be valuable source keeping in mind the end goal to oversee providers and make correspondence
with shoppers. The online applications are valuable to speak with the clients and get input on the
managements gave by the clients. As indicated by the inputs, management of the organization
can under comprehend requests and make fundamental strides for it. Besides, it is useful to
oversee fund like online saving money, impose and representative pay.
Despite the fact that there are a few advantages of online devices and utilizing
applications utilizing as a part of providing food industry, there are numerous restrictions for
utilizing POS system and online booking system applications. Internet get to is required for
getting to online applications that are not accessible a few times. From a client's perspective, it is
exorbitant to book on the internet. Security issue is one of the significant downsides of internet
booking management. Clients would prefer not to be ripped off their secret data, for example,
credit or check card data, which can be hacked by online managements. Therefore, before
acquiring an expansion, it is required to consider all variables with a specific end goal to make
the business enhanced and help the client encountering better managements.
Impact of electronic devices
The following frontier for social media and PDAs may well be table of restaurants .
Clients get a kick out of the chance to see new advancements that are utilized are incorporated
into the experience of eating (Bruns-Smith et al. 2015). Economic on client confronting
technology demonstrates that it will accelerate the method of getting supper alongside paying
bill. There are the greater part respondents took an interest in an overview have expressed that it

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is imperative for the restaurants to start using the technologies and additionally hoping to use
technology in up and coming a long time for requesting sustenance. Sounds, for example, the
principal eatery, which gives request to supper from portable or internet empowered devices
tweet stream wins. However, Chinese restaurants progress toward becoming to taking up
technology. However, there are few chains among them have broken new ground.
There is a few restaurants began versatile application utilizing local dialects. iPad arrange
booths has brought a progressive changes for conveying offices that encourages clients to give
arrange effectively. Bursting Onion Burger Company has tried the system out in another eatery
that has been opened as of now. Facebook requesting is one of the greatest technology jumps that
will come in forthcoming days. It has been accounted for that the greater part of Chinese
restaurants proprietors will get a kick out of the chance to embrace this technology and
guarantees nearness of Facebook in their management (So et al. 2016). Organization gaining
practical experience in the installment joining system in Facebook for the restaurants like
ChowNow and additionally NetsWaiter is helping ties with a specific end goal to get requesting
onto well-known stage. It is one of the genuinely minimal effort add-on with a specific end goal
to make and additionally has plausibility to build deals. The procedure is useful to get
consideration of the restaurants . For a case, Taco Spot in Charleston, it has been seen that there
are 10% deals development in the wake of conveying requesting in view of Facebook.
Tabletop e-waiter and checkout are one of the new ideas utilized as a part of Chinese
providing food industry. In any case, it is one of the general focuses for Visa extortion. Giving
over card in i-pad of eatery can self-checkout on card of the clients leave sight and makes them
cheerful. On the opposite side, there would be perpetual sit tight for the specific card. From that
point forward, installment methodology is finished. In addition, computerized menu sheets and