Leadership Qualities Analysis for BUS533 - New Zealand University

This essay provides a comprehensive analysis of leadership qualities, exploring four major leadership theories: trait, behavioral, contingency, and transformational. The assignment examines the internal and external challenges faced by leaders, using the example of CT NZ and its CEO, Andy. It identifies democratic and transformational leadership styles as suitable for Andy, given the organization's multi-talented employees. The essay emphasizes the importance of leadership in achieving organizational goals and discusses how a CEO can impact employees, using the case of ANZ bank's previous issues with the CEO. It suggests transformational leadership as a solution for ANZ to regain public trust and improve employee relations. The analysis highlights the significance of transparency, employee motivation, and effective leadership in organizational success, supported by relevant references.

Running head: LEADERSHIP QUALITIES ANALYSIS
LEADERSHIP QUALITIES ANALYSIS
Name of the Student
Name of the University
Author Note

1LEADERSHIP QUALITIES ANALYSIS
Task 1
Explanation of leadership and description of main features of four theories
Leadership is mainly explained as the area of research and practical skill that
encompasses an ability of the individuals or the organization so that they are able to lead and
guide the others in the organizations. Leaders are able to help the others in the organizations
so that they are able to do right things. The proper development of an effective vision is also
a major responsibility that is provided to the leaders (Ali et al., 2015). The four major
theories of leadership in relation to the organization named CT NZ are described as follows,
Trait theory of leadership – The trait theory of leadership is mainly based on the
systematic efforts that have been made by the researchers in order to understand the
personality based traits and the characteristics. The identification of mental, physical and
different personality traits are major aspects of this theory. The traits of the managers of CT
NZ will influence the relationship developed with the clients (Anderson & Sun, 2017).
Behavioural theory of leadership – The leaders can have similarities in the traits that
are depicted by them. However, the behavioural differences can be considered in order to
understand their characteristics. The leadership behaviours can have an influence on the
communication that is developed by the managers of CT NZ (Blomme, Kodden & Beasley-
Suffolk, 2015).
Contingency theory of leadership – The trait and behaviour of leaders depend on
many different aspects. However, the situation or contingency based approaches have a major
impact on the leadership qualities and characteristics. The situation which CT NZ faces can
have an impact on the leadership process and activities (Cote, 2017).
Transformational leadership theory – The leadership qualities can become innovative
in nature to help the leaders in managing the employees in a charismatic way. The leaders in
CT NZ will have an influence on the employees and their work process and they can motivate
them in an effective manner (Fiaz, Su & Saqib, 2017).
Identification of internal and external challenges faced by the leader
The leader of CEO of CT NZ Andy faces some major levels of challenges on an
internal and external basis in the process of managing the employees effectively. The internal
challenges that are faced by the leader are as follows,
Page 1 of 7

2LEADERSHIP QUALITIES ANALYSIS
 Development of the managerial effectiveness is considered to be the most
significant challenge that is faced by the leader. The relevant management of
skills, decision making, strategic thinking have to be managed in order to
ensure effectiveness (Ghasabeh, Soosay & Reaiche, 2015).
 Another major challenge that is faced by the leader of CT NZ is based on the
ways by which he can motivate or inspire the other employees who are a part
of the organization.
 The coaching process of employees and developing the employees is
considered to be a major factor that can have an impact on the leader of CT
NZ (Hussain & Hassan, 2016).
 The proper building of a team, development and management is also a huge
challenge that is faced by the leader.
 The change implementation process in an organization is considered to be an
important factor that is able to provide challenges to the leader of an
organization like CT NZ (Nawaz & Khan_ PhD, 2016).
 CT NZ operates with the help of proper collaboration that is developed
between the clients or the stakeholders of the organization as well. Proper
management of the stakeholders provides major challenges to the leader
(Offermann & Coats, 2018).
The leaders of an organization have the ability to influence people who work under
them. The external factors are thereby able to affect the ways by which leaders can manage
the employees.
 The work environment of an organization is based on the values and legacy of
the leaders. External environment of CT NZ will be able to affect the leader or
CEO and provide a major challenge to him as well. The values, concepts and
goals of the organization need to be considered by the leader before he takes a
step (Storey, 2016).
 The dependence of Andy on the resources of CT NZ is quite high and proper
usage of these resources is considered to be an important factor that can offer a
challenge to him.
 The role that is played by the employees in the organization has an impact on
the effectiveness of the leadership as well. The lack of cooperation between
Page 2 of 7

3LEADERSHIP QUALITIES ANALYSIS
the employees and leaders is a major challenge that is faced by Andy in CT
NZ (van Prooijen & de Vries, 2016).
 Andy needs to understand the culture of the organization in order to manage
the employees effectively. The expectations of an organization can be fulfilled
with the help of proper understanding of the culture.
Two appropriate leadership styles for Andy
Andy is the CEO of an organization that operates with the help of employees who
have multiple levels of talents. The two major leadership styles that can be suitable for Andy
are as follows,
 Democratic leadership can be effective for Andy in order to manage the multi-
talented employees and getting their opinions in order to make the decisions
that are right for the organization (Offermann & Coats, 2018).
 Transformational leadership can also be implemented by Andy in order to
develop a vision for the employees and providing them with high levels of
motivation as well (Mittal, 2015).
Importance of leadership to leaders
Leadership is considered to be the most significant function of the management of
organizations that can also help in the achievement of organizational goals. The initiating of
actions by communicating the plans and policies of the organization to the employees is a
major duty of leaders. The leaders are also able to motivate the employees and their work
process is also improved with the support that is provided by them. The guidance that is
provided by leaders is based on the supervision that is done by them in order to manage the
employees. For example, Andy will be able to play the most significant role in the ways by
which the employees can contribute to development of the organization (Mittal, 2015).
Task 2
Description of ways by which CEO of ANZ can impact the employees
The employees of ANZ back were highly dissatisfied with the lack of responsibility
that has been depicted by the bank. The CEO of the bank had been using the assets and cash
of the bank for fulfilling his personal needs and on the other hand, the employees were not
receiving their salary on time (Nawaz & Khan_ PhD, 2016). This proved to be a major issue
Page 3 of 7

4LEADERSHIP QUALITIES ANALYSIS
related to the development of positive work environment within the organization. The
researches that had been made by the research head of the organization had been able to
depict that the customers of the bank were also not happy with the ways by which the
management treated the different expenses (van Prooijen & de Vries, 2016).
The lack of transparency is considered to be a major factor that can have an impact on
expenses of the organization. The previous CEO of ANZ bank had been using the resources
of the bank for his personal needs. The management of ANZ bank was concerned about the
expenses and was aiming at the reduction of staffing levels as well. The unfair treatment
towards the employees is considered to be a major factor that has affected the employees and
work environment of the company as well (Ghasabeh, Soosay & Reaiche, 2015). The
difference between pay levels was a major factor that was a part of ineffective operations of
the bank. The special treatment that was provided to the CEO instead of providing the
employees with effective salaries had an impact on the operations of ANZ. The customers of
the bank came to know about this aspect and the bank had faced lack in revenues as well
(Fiaz, Su & Saqib, 2017).
Ways by which ANZ can avoid bad publicity
The bad publicity that has been received by ANZ bank had an impact on the revenue
levels of the organization. The change in leadership can however help in the improvement of
the situation in an effective manner. The transformation style of leadership will prove to be
the most efficient for leader ANZ Bank. The leader will be able to inspire the employees and
also develop a positive work environment within the organization. The environment of work
will be helpful in improving the work process of employees (Offermann & Coats, 2018). This
in turn will help the employees to provide the best services to the customers as well. The
leader will be able to win the confidence of the employees and develop trust levels with the
support that is provided by the interactions that are developed by them as well. The pay levels
also need to be taken care of and transformation leadership will be helpful in increasing the
transparency in operations of the organization as well (Blomme, Kodden & Beasley-Suffolk,
2015).
Page 4 of 7

5LEADERSHIP QUALITIES ANALYSIS
References
Ali, N. M., Jangga, R., Ismail, M., Kamal, S. N. I. M., & Ali, M. N. (2015). Influence of
leadership styles in creating quality work culture. Procedia Economics and
Finance, 31, 161-169.
Anderson, M. H., & Sun, P. Y. (2017). Reviewing leadership styles: Overlaps and the need
for a new ‘full‐range’theory. International Journal of Management Reviews, 19(1),
76-96.
Blomme, R. J., Kodden, B., & Beasley-Suffolk, A. (2015). Leadership theories and the
concept of work engagement: Creating a conceptual framework for management
implications and research. Journal of Management & Organization, 21(2), 125-144.
Cote, R. (2017). A comparison of leadership theories in an organizational
environment. International Journal of Business Administration, 8(5), 28-35.
Fiaz, M., Su, Q., & Saqib, A. (2017). Leadership styles and employees' motivation:
Perspective from an emerging economy. The Journal of Developing Areas, 51(4),
143-156.
Ghasabeh, M. S., Soosay, C., & Reaiche, C. (2015). The emerging role of transformational
leadership. The Journal of Developing Areas, 49(6), 459-467.
Hussain, M., & Hassan, D. (2016). The leadership styles dilemma in the business
world. International Journal of Organizational Leadership, 5, 411-425.
Mittal, R. (2015). Charismatic and transformational leadership styles: A cross-cultural
perspective. International Journal of Business and Management, 10(3), 26.
Nawaz, Z. A. K. D. A., & Khan_ PhD, I. (2016). Leadership theories and styles: A literature
review. Leadership, 16, 1-7.
Offermann, L. R., & Coats, M. R. (2018). Implicit theories of leadership: Stability and
change over two decades. The Leadership Quarterly, 29(4), 513-522.
Storey, J. (2016). Changing theories of leadership and leadership development. In Leadership
in Organizations(pp. 17-41). Routledge.
Page 5 of 7

6LEADERSHIP QUALITIES ANALYSIS
van Prooijen, J. W., & de Vries, R. E. (2016). Organizational conspiracy beliefs: Implications
for leadership styles and employee outcomes. Journal of business and
psychology, 31(4), 479-491.
Page 6 of 7