BUS 5669 - AT&T PMCOE: Developing a Project Management Plan

This document presents a detailed project management plan developed based on the AT&T Project Management Center of Excellence (PMCOE) case study. The plan includes a project overview with a charter outlining the purpose, duration, budget estimate, assumptions, constraints, and deliverables. It also covers scope management, defining the project scope and work breakdown structure (WBS). The project organization section details the organizational chart, roles, and responsibilities. Furthermore, the document includes management process plans such as the Gantt chart, cost management plan, risk management plan, communication management plan, and resource histograms. Finally, it addresses technical process plans including the method of training and the process improvement plan. This comprehensive plan aims to improve organizational competencies and foster a project management culture within AT&T.

Running head: PROJECT MANAGEMENT
Case Study: AT&T Project
Name of the Student
Name of the University
Author’s Note

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PROJECT MANAGEMENT
Table of Contents
1. Project Overview....................................................................................................................2
1.1 Project charter..................................................................................................................2
1.1.1 Purpose......................................................................................................................2
1.1.2 Duration.....................................................................................................................2
1.1.3Budget estimate..........................................................................................................4
1.1.4 Assumptions and Constraints....................................................................................8
1.1.5 Project Deliverable....................................................................................................8
1.2 Scope management plan...................................................................................................9
1.2.1 Project scope.............................................................................................................9
1.2.2 WBS..........................................................................................................................9
2. Project organization.............................................................................................................10
2.1Organizational chart........................................................................................................10
2.2Roles and responsibilities................................................................................................10
3. Management process plans..................................................................................................12
3.1Gantt chart.......................................................................................................................12
3.2 Cost management plan...................................................................................................13
3.3 Risk management plan...................................................................................................19
3.4 Communication management plan.................................................................................22
3.5 Resource Histograms.....................................................................................................26
4. Technical process plans........................................................................................................26
4.1Method of training...........................................................................................................26
4.2Process improvement plan..............................................................................................27
Bibliography.............................................................................................................................29

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1. Project Overview
1.1 Project charter
1.1.1 Purpose
The project mainly focusses on the organization AT& T that mainly establishes
project management centre of Excellence for fostering project management culture as well as
for improving organizational competencies. However, during the establishment of PMCOE,
the organization faces a number of challenges. In order to combat those challenges, PMCOE
applied various methodologies of project management during the development of the center.
The priority from PMCOE was to ensure that merging of project management practices
between different legacies companies so that it can run smoothly. PMCOE utilizes five-step
procedures that are established by PMI for achieving success within the project.
1.1.2 Duration
It is identified that around 110 days are required for completing AT&T project. The
time that is needed for executing each of the project activities are listed in the table below:
Task Name Duration Start Finish
AT&T Project 110 days Mon 16-04-18 Fri 14-09-18
Initiation phase 13 days Mon 16-04-18 Wed 02-05-18
Analyzing challenges 1 day Mon 16-04-18 Mon 16-04-18
Identification of solutions 1 day Tue 17-04-18 Tue 17-04-18
Getting approval from senior management 1 day Wed 18-04-18 Wed 18-04-18
Development of proposal 2 days Thu 19-04-18 Fri 20-04-18
Identifying needs of the project 2 days Mon 23-04-18 Tue 24-04-18
Forecasting resources 2 days Wed 25-04-18 Thu 26-04-18

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Identifying financial benefits 1 day Fri 27-04-18 Fri 27-04-18
Re-evaluation of plan 3 days Mon 30-04-18 Wed 02-05-18
Milestone 1:Completion of initiation phase 0 days Wed 02-05-18 Wed 02-05-18
Planning phase 9 days Thu 03-05-18 Tue 15-05-18
Determination of products and services
that will be added within the project
management community
3 days Thu 03-05-18 Mon 07-05-18
Completion of need assessment 2 days Tue 08-05-18 Wed 09-05-18
Identification of critical project
management products and services identified
4 days Thu 10-05-18 Tue 15-05-18
Milestone 2:Completion of planning phase 0 days Tue 15-05-18 Tue 15-05-18
Execution phase 88 days Wed 16-05-18 Fri 14-09-18
Execution of the outlined plan 10 days Wed 16-05-18 Tue 29-05-18
Delivery of project on time and budget 10 days Wed 30-05-18 Tue 12-06-18
Maintaining project quality 10 days Wed 13-06-18 Tue 26-06-18
Integration of two legacy teams 10 days Wed 27-06-18 Tue 10-07-18
Gaining traction with the merged PM
community
10 days Wed 11-07-18 Tue 24-07-18
Milestone 3:Completion of execution
phase
0 days Tue 24-07-18 Tue 24-07-18
Monitoring and Controlling process 31 days Wed 25-07-18 Wed 05-09-18
Reporting business plan to senior
management
5 days Wed 25-07-18 Tue 31-07-18
An annual client satisfaction Survey was 5 days Wed 01-08-18 Tue 07-08-18

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distributed
Additional surveys was distributed to the
participants
5 days Wed 08-08-18 Tue 14-08-18
Analysis of feedback 10 days Wed 15-08-18 Tue 28-08-18
Key findings that was incorporated for
improving the PMCOE
6 days Wed 29-08-18 Wed 05-09-18
Milestone 4:Completuion of controlling
and monitoring phase
0 days Wed 05-09-18 Wed 05-09-18
Closure phase of the project 7 days Thu 06-09-18 Fri 14-09-18
Integration of legacy completion 2 days Thu 06-09-18 Fri 07-09-18
Repetition of planning, executing and
controlling
3 days Mon 10-09-18 Wed 12-09-18
Identification of lessons learnt 2 days Thu 13-09-18 Fri 14-09-18
Milestone 5:Completion of closure phase 0 days Fri 14-09-18 Fri 14-09-18
1.1.3Budget estimate
The entire project will be completed with the budget $2,100,000. It is identified that
the budget that is needed for completing each of the project activities are reflected in the table
below:
Task Name Duration Resource Names Cost
AT&T Project 110 days $2,100,000.00
Initiation phase 13 days $130,000.00
Analyzing challenges 1 day PMP-K $10,000.00
Identification of solutions 1 day PMP-K $10,000.00

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Getting approval from senior
management
1 day PMP-I $10,000.00
Development of proposal 2 days PMP-B $20,000.00
Identifying needs of the project 2 days PMP-H $20,000.00
Forecasting resources 2 days PMP-A $20,000.00
Identifying financial benefits 1 day PMP-K $10,000.00
Re-evaluation of plan 3 days PMP-B $30,000.00
Planning phase 9 days $90,000.00
Determination of products and
services that will be added within
the project management community
3 days PMP-I $30,000.00
Completion of need assessment 2 days PMP-K $20,000.00
Identification of critical project
management products and services
identified
4 days PMP-A $40,000.00
Execution phase 88 days $1,880,000.00
Execution of the outlined plan 10 days PMP-C $100,000.00
Delivery of project on time and
budget
10 days PMP-D $100,000.00
Maintaining project quality 10 days PMP-E $100,000.00
Integration of two legacy teams 10 days
PMP-F, Cost of
equipment
(Hardware/Software)[1]
$600,000.00
Gaining traction with the 10 days PMP-G, Cost of $600,000.00

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merged PM community
equipment
(Hardware/Software)[1]
Monitoring and Controlling
process
31 days $310,000.00
Reporting business plan to
senior management
5 days PMP-K $50,000.00
An annual client satisfaction
Survey was distributed
5 days PMP-B $50,000.00
Additional surveys was
distributed to the participants
5 days PMP-H $50,000.00
Analysis of feedback 10 days PMP-J $100,000.00
Key findings that was
incorporated for improving the
PMCOE
6 days PMP-I $60,000.00
Closure phase of the project 7 days $70,000.00
Integration of legacy
completion
2 days PMP-A $20,000.00
Repetition of planning,
executing and controlling
3 days PMP-H $30,000.00
Identification of lessons learnt 2 days PMP-A $20,000.00

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1.1.4 Assumptions and Constraints
Assumptions: The assumptions that are made within the project are as follows:
 The project will be completed by utilizing budget of around $2,100,000.00
 It is assumed that the project will take 110 days to complete
 The project will follow the scope properly for making the project successful.
Constraints: Project constraints are elaborated below:
Budget: The AT & T should be completed within the budget $2,100,000.00. If the
project is not executed within the assumed budget, then the organization will face financial
challenges.
Scope: The scope of the project should be followed while progressing with the
project. If the scope of the project is not met, then it will be quite difficult to execute the
project successfully within the assumed time and budget.
Time: The entire project must be completed within 110 days. If the entire project is
not completed within 10 days, then the budget of the project will also increase which
generally can create financial pressure on the organization.
1.1.5 Project Deliverable
The deliverables of the project include:
 legacy teams integration
 Gaining traction with the merged PM community
 Reporting business plan to the senior management of the organization
 Survey related to an annual client satisfaction was distributed
 Additional surveys were distributed to the participants
 Analysis of feedback

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 Key findings that was incorporated for improving the PMCOE
1.2 Scope management plan
1.2.1 Project scope
The project scope is provided below:
 Combating and avoiding challenges that occur during the development of the
centre with the application of project management methodology
 To make sure that the merging of various PM practices between various legacy
organizations can run smoothly
 Establishment of consultants for supporting different business units
 To understand which services are important for AT&T community
1.2.2 WBS
AT&T Project
Initiation phase
Analyzing
challenges
Identification of
solutions
Getting approval
from senior
management
Development of
proposal
Identifying needs of
the project
Forecasting
resources
Identyfying
finanacial benefits
Re-evaluation of
plan
Milestone
1:Completion of
initiation phase
Planning phase
Determination of
products and
services that will be
added within the
project management
community
Completion of need
assesment
Identification of
critical project
management
productsa nd
services identified
Milestone
2:Completion of
planning phase
Execution phase
Execution of the
outlined plan
Delivery of project
on time and budget
Maintaining project
quality
Integration of two
legacy teams
Gaining traction with
the merged PM
community
Milestone
3:Completion of
execution phase
Monitoring and
Controlling process
Reporting business
plan to senior
amnagement
An annual client
satisfaction Survey
was distributed
Additional surveys
was distributed to
the participants
Analysis of feedback
Key findings that was
incorported for
improving the
PMCOE
Milestone
4:Completuion of
controlling and
monitoring phase
Closure phase of the
project
Integration of legacy
completion
Repeatation of
planning, executing
and controlling
Identification of
lessons learnt
Milestone
5:Completion of
closure phase
Figure 1: Work Breakdown Structure
(Source: Created by Author)

VP (Sponsor)
Project
managers
Program
managers Supervisors PMPS
Chief executive
officer
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2. Project organization
2.1Organizational chart
Figure 2: Project organizational chart
(Source: Created by Author)
2.2Roles and responsibilities
Roles Responsibilities
Sponsor The sponsor is an individual who takes the
entire project accountability. They are
generally concerned with ensuring that the
entire project will be able to deliver proper
benefits as per the organizational goals and
objectives. They also act as an arbitrator for
making proper decisions that are beyond the

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project manager authority.
Project manager The project managers involve in the project
of AT&T for recognizing the mission
internally in context to project management
mentoring, consulting, processes, training as
well as tools and techniques.
Program manager The PMCOE targeted the program
managers of different projects so that they
can be able to drive AT&T culture for
supporting as well as sustaining the
professional project.
Supervisor PMCOE targeted the supervisors of the
organization for assessing as well as
improving AT&T professional project
management competency at different levels
including individual, team as well as
organizational.
Project management professional The project management professional is the
individuals who are responsible for
planning, executing, initiating, monitoring
as well as closing the entire project
successfully within the estimated time and
budget so that the challenges that
organization AT&T are facing can be
resolved quite easily.

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3. Management process plans
3.1Gantt chart
Figure 3: Gantt chart