Managing Business Activities to Achieve Results for ABC Company Report

This report provides a comprehensive analysis of managing business activities within ABC Company, a recruitment firm facing challenges in leadership and management. The report delves into the interrelationships between different processes and functions within the company's functional organizational structure, mapping processes to the company's mission, goals, and objectives. It explores the elements necessary for building a quality gateway and examines planning strategies to promote goals and objectives within the company. The report offers recommendations for aligning people and resources, implementing appropriate systems, and establishing quality standards. It also addresses risk assessment, health and safety regulations, and proposes continuous improvement strategies. The report suggests the implementation of SAP CRM system to achieve objectives and meet quality standards. The report concludes with insights into how ABC Company can improve its performance and productivity by focusing on effective business processes and activities.

Managing Business Activities
to Achieve Results

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Interrelationships between different processes and functions of ABC Company ................1
1.2 Methodology used for map processes to ABC Company’s mission, goals and objectives . 3
1.3 Elements to build quality gateway on the output of the process ..........................................4
2.1 Planning to promote goals and objectives for own area of responsibility for ABC
Company.....................................................................................................................................5
2.2 Recommendations related to the alignment of people and other resources in effective and
efficient way ...............................................................................................................................6
2.3 Implementation of appropriate systems to achieve objectives on time, budget and meeting
organisational standards of quality .............................................................................................7
2.4 Work activities to meet operational plan for effective monitoring and control ...................7
TASK 2 ...........................................................................................................................................8
3.1 Quality standards for ABC company ...................................................................................8
3.2 Quality culture to ensure continuous monitoring, evaluation and development of the
process for the ABC company ...................................................................................................9
3.3 Recommendations for continuous improvements in ABC company ...................................9
3.4 Implications of proposed changes within ABC Company .................................................10
4.1 Risk assessment as required by legislation, regulation and organizational requirements...11
4.2 Correct and effective application of health and safety regulations and legislations...........12
4.4 Practical application of health and safety policies and procedures.....................................12
4.3 Systematic review of organisational health and safety policies and procedures in order to
ensure they are effective and compliant ...................................................................................13
CONCLUSION..............................................................................................................................13
References......................................................................................................................................14

INTRODUCTION
In order to improve business performance and quality of outcomes, the term managing
business activity plays an important role. Managing business activity has a special contribution
in strategic planning and functioning. In every organisation, three basic activities are essentially
performed such as planning, organising and controlling. It is very important to manage these
three basic activities in effective and right manner because it gives direct impact on business
practices and operations (Arlbjørn, 2011). The management of these three activities are known as
managing business activity. With the help of this, organisations are able to maximise their
efficiency and profitability because it analyses the impact of available risks and opportunities.
The present research report helps in understanding the concept of managing business activities.
For this purpose, given case study of ABC Company which is a recruitment firm is being
considered. This organisation is facing issues in few areas such as inadequate leadership and
ineffective management. These issues also gives impact on the performance and productivity of
the cited firm. In order to resolve these problems, it is very important to develop suitable
business processes and activities in order to be successful. This report helps in understanding the
importance of business processes in delivering outcomes which are based upon their business
goals and objectives.
TASK 1
1.1 Interrelationships between different processes and functions of ABC Company
The ABC Company follows the functional type organisational structure in which
hierarchy is designed according to different types of functions. As per provided case study, every
employees of this firm has to report to their senior person or supervisor. In addition, role culture
is adopted by them as well, The higher authorities are such as General Manager, Human resource
manager, Finance manager, Marketing manager, Environmental and Operation Manager (Burke,
2011).
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Illustration 1: Organization chart
Source: (Functional Structure. 2014)
In this context, it is evaluated that structure of the firm defines the interactions and
relationship between various parts, functions and processes. The functional structure allows the
employees to focus on their specific mission and objectives. In this, senior employees provides
support and guidance to their subordinates so that they can perform their work in more efficient
way. Both culture and structure of organisation influence the performance by managing and
performing the work in appropriate and right manner. Further, the term business process is
basically the set of various types of activities which help the organisation to develop values for
both employees and customers (What Is the Relationship Between Organizational Functions &
Organizational Structure?. 2016.). According to functional type structure of ABC Company,
different types of functional departments are liable to perform the activities which are related to
their fields. In order to gain the success, departmental leaders are requires to lead and guide the
staff members in right direction so that they can perform the activities more successfully. Both
business processes and functions help the cited firm to attain the objectives and goals in right
manner. The main motive of company is to provide high quality and excellence consultancy
services to other business firms. For this purpose, all department of ABC are interlinked with
other to meet this motive.
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1.2 Methodology used for map processes to ABC Company’s mission, goals and objectives
The aims, mission and objectives of organisation varies from one another. In this, aims
and objectives of ABC Company are defined below as:
ABC's aim:
The aim of cited firm is to lead the market place and provide high quality recruitment
services.
ABC's objectives:
 To offer high quality and excellent services of recruitment solutions and advices to other
business firms.
 To provide support and mentoring service facilities to existing clients. To effectively utilise the skills and abilities of employees to meet the expectations of
clients.
Mapping process:
Basically, it is visual aid which helps in knowing the entire work processes of ABC
Company. The method of mapping process is related to describe the management of activities in
which particular work flow are defined. This method creates a transparent view of entire
management activities which helps in measuring and understanding the performance and
efficiency of ABC organisation (Cameron and Green, 2012). It will also help in improving the
efficiency of organisation. In present time, it is also known as business process modelling. In
this, stated company ABC has performed several types of business functions and operations. The
mapping process of customer’s service is defined below as:
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Illustration 2: Process mapping of ABC company
Source: (Cameron and Green, 2012)
It is evaluated that success of any type of business organisation is directly depends on the
ability to communicate its key activities and core functions. With the help of process mapping
method, entire business work flow is visualised in step by step form as evidenced from the
illustration above (Castorena, Rivera and González, 2013).
1.3 Elements to build quality gateway on the output of the process
The quality gateway is a type of method which is used to test the needs and requirements
of organisation and customers as well. This is a stage where all demands pass through this before
all these transform into product specifications. The important elements which are required to
build a quality gateway are briefly defined below as:
 Objectives in SMART manner
It is essentially required for ABC Company to design its objectives in effective manner.
To make the objectives in right manner few things are required to be considered such as specific,
measurable, achievable, realistic and time bounded (Cragg and Mills, 2011). With the help of
this, set objectives can be achieved in effective manner within required time frame. It is also
important that objectives of cited firm have to be linked with both long and short term business
strategies.
 Quality culture
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This element plays an important role in organisation because it helps to design effective
and quality culture. With the presence of quality culture in ABC Company, all employees will be
able to take the initiatives to bring the best possible ideas and suggestions. Through the quality
culture, equal growth opportunities can be offered to each and every employee. According to the
given case study, if firm starts to consider their employees as an important asset of organisation
then, quality culture can be achieved successfully.
 Continuous change
This element influences the organisation to make and implement the continuous
improvements in business so that performance and developments can be done effectively. With
the help of this element, effective quality gateway can be designed for cited organisation (Crane
and Matten, 2010).
2.1 Planning to promote goals and objectives for own area of responsibility for ABC Company
According to given case scenario it is observed that objective of ABC company is to
place the deserving candidate at right place. The case also defines that cited firm is facing issues
which are related to finance and operations (Dale and et.al., 2013). To overcome from the issues
it is very important for cited firm to design the effective and right business policies. For this
purpose the responsibility of operational manager to satisfy the legal, ethical and regulatory
requirements are defined below as:
 It this it is important for operational manager to evaluate requirements and hire the
employees who are well skilled and talented. Further, to oversee and measure the
performance of employees.
 In this, managers are responsible to design an appropriate plan which is for staff
development (Dale, Van Der Wiele and Van Iwaarden,2013).
 They are also responsible to establish the effective and appropriate goals and objectives
of business.
 In respect to defined issues in given case study, operational managers are responsible to
provide timely training to all employees so that they can deliver the excellent services.
 By implementing the new changes, employees van be consulted to take initiatives in
generation of creative and innovative ideas.
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 For cited company it is very important to focus and keep an eye on the legal laws and
regulatory framework of countries in which they are operating their business operations
and practices (The Role of an Operations Manager. 2016).
 In order to establish healthy elations with existing clients, support and care services in
context of financial and quality problems can be resolved effectively at timely manner.
2.2 Recommendations related to the alignment of people and other resources in effective and
efficient way
In order to achieve goals and objectives, ABC company are required to set their business
objectives in SMART manner. In this context, the SMART objectives of cited firm are defined
below as:
 To acquire 500 social media interactions at the end of 2017.
 To reduce client retentions by 10% in fourth quarter of 2016.
 To increase the sales form 15 to 30% in 2017.
 To reduce the time of offering recruitment services to all clients at second quarter of 2017
by 25%.
 To reduce waiting time of clients in respect to handling their queries by end of 2016.
Few recommendations for cited firm ABC are described below in order to align the people and
other resources in both effective and efficient way such as:
 Cited firm required to update their existing goals, mission and objectives and frame them
according to SMART concept (Davis, 2012).
 To overcome on inadequate and ineffective leadership, cited firm requires to implement
effective leadership style according to their organisational culture and structure.
 Cited firm can also maintain the records of all deserving candidates who were unqualified
so that at the time of hiring new employees, ABC can easily get the information.
 ABC can update their documentation related to hob description and specification.
 In order to improve the performance and productivity, cited firm can focus on various
types of motivational factors and theories.
2.3 Implementation of appropriate systems to achieve objectives on time, budget and meeting
organisational standards of quality
In order to meeting the objectives and standards of quality, ABC company is required to
focus implement the appropriate and effective system. With the help of implementing the new
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techniques and systems, cited firm will be able to attain their objectives in effective manner at
right time within the set budget conditions. Further, according to adopted standards cited
company is required to meet the quality of recruitment related services (Drucker, 2013). In this
context, with the purpose of achieving goals and meeting the quality standards, ABC company is
required to adopt and implement the SAP CRM system. It is a type of software which helps the
organisations to meet their objectives within the budget at right time. With the help of this SAP
CRM software, cited firm can attain their objective which are defined above in SMART way. It
will also help to maintain and mange the information effectively. By using this tool, cited
company can make their entire data and information in centralised concept which will help the
employees to access the information in easy manner without depending on others in organisation.
In this all data will be stored and managed at single server (Espejo and Bendek, 2011). Further,
in order to meet the quality standards of services, cited company ABC van use TQM (total
quality management) tool for this purpose. With the help of this tool, company can maintain and
manage the quality of recruitment related process.
2.4 Work activities to meet operational plan for effective monitoring and control
Basically operational planning a type of documentation process which helps to create
different types of strategies within the required time frame. According to given case stud it is
evaluated that ABC company is facing issues which describes that their financial position in
market is not good (Ford and Håkansson, 2013). The several types of issues are present which
are related to poor management, inadequate and ineffective leadership at their work place. All
these issues led to reduction of many jobs, delay in operations and closeness of services. Due to
this quality of recruitment services were affected. So, it is very essential for ABC company to
revise or update their operation plan. The revised operational plan will help in maintaining the
effective monitoring and controlling the services. With the purpose of meeting the operational
plan, few work activities are described below such as: Resource maintenance- Al types of resources in organisation requires the proper care
and maintenance at timely manner. For this purpose, cited company is require to develop
a maintenance schedule which will help hem to look after the available assets and
resources (Forsgren and Johanson, 2014).
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 Preparation of training plan- With the help of this, ABC can effectively meet the
objectives and quality standards at timely manner. This will improve the performance and
quality of work in company Creation of event calendar- In this, ABC can make a list which holds the informations
related to meeting, events and training programs etc. Setting new consultation method- With the help of new method, ABC can establish a
healthy relation with clients and also evaluates their requirements and expectations.
 Creation of budget plan- With the help of this, cited company can keep the eye on their
entire expenses (Gilmore and Pine, 2014).
TASK 2
3.1 Quality standards for ABC company
With the purpose of meeting objectives and quality standard it is very important for ABC
company adopt the different types of quality management systems. In this, there are several types
of tools are present such as TQM, quality assurance, quality control, benchmarking, CSP quality
management approach and balance score card approach etc. For this, benchmarking is also an
effective tool which will help the company to improve their quality standards in effective
manner. Through this cited company will be able to differentiate their recruit services from their
competitors who gives tough competition to them (Harrington and Wiggin, 2012). In addition to
this, other method like balance score card approach is also very useful. With the help of this
method, cited company can enhance their quality of recruitment services by implementing new
and creative ideas in that. At the time offering new recruitment services to clients which are
creative and innovative, satisfaction among them in respect to company also increases (Hartson
and Pyla, 2012). This method also helps the organisation by developing effective communication
level in employees of several departments. Through this, employees of ABC company clearly
understand the meaning and motive of organisational goals and objectives. Further, ABC
company can also adopt ad implement the CSP quality management approach. This methods
gives the emphasis on employee's skills and motivates them to provide effective recruitment
services to all clients. With the presence of this methods at workplace of cited company, they
will be able to provide quality services with values to their clients. By using all these types of
methods, cited firm can effectively attain their goals and objectives (Holloway, 2012).
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3.2 Quality culture to ensure continuous monitoring, evaluation and development of the process
for the ABC company
According to given case study it is evaluated that it is very important for ABC company t
develop a quality culture for the purpose of monitoring and evaluating the improvements at
workplace. In this context, the method of making the information system of company in
centralized manner will be very beneficial. This helps in providing the better quality recruitment
services in very reasonable prices, this will attract most of the customers towards the company
(Iain, illy and Roy, 2013). In addition, it is also required at workplace of ABC company to
improve their communication level. For this purpose, various types of tools and methods can be
used such as email facility, outlook, official online forum and video conferencing etc. Through
these, essential informations and data can be promoted to employees. By using these types of
communication methods, employees and seniors can effectively communicate and share the
informations with each other (Jeston and Nelis, 2014). In order to improve the efficiency and
performance of company, team concept can be used in which projects ad tasks can be distributed
to all teams. In these all team members will contribute to achieve the goals buy performing their
best. Further, to overcome on the ineffective leadership and motivation, cited company can use
the various types of motivation theory. In addition to overcome on one issue which is related to
leadership, cited firm can adopt ad implement the leadership style according to their culture and
structure of organisation. The timely training sessions can be organized by company so
employees who are facing issues in dome problems can be resoled effectively. The open, clear
and hones communication among employees surely increase the performance and productivity of
organisation (Lazarte and et.al., 2013).
3.3 Recommendations for continuous improvements in ABC company
According to given vase scenario it is evaluated that ABC company is a recruitment firm
which faces few issues such as poor management and ineffective leadership. The presence of
these issues affect their performance and quality of services. Due to this, cited firm is not able to
deliver effective services and meet the requirements and expectations of their clients. In this
cited company is suggested to motivate their employees to communicate with others and client in
effective manner (Lin and et.al. 2010). Further, it is also suggested to increase the motivation
level in employees so that they can deliver the quality based recruitment services to clients. This
will result in improving the level of customers satisfaction in existing clients. In this context, tit
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is essentially required to reverse their managerial styles so that employees can be motivated
towards their job and work. It is evaluated that motivated employees provides the high quality
services to organisation and clients as well (Lux, Crook and Woehr, 2011). For this purpose,
ABC can adopt the democratic leadership style which is also known as participative leadership
style. As per this leadership styles, department heads and managers allows and support their sub
ordinates to actively participate in several actions which are related to decision making process
and forming policies etc. (McKinnon, 2013). In this, at the time of making any type of decision,
seniors consult with their sub ordinates by considering their ideas and suggestions. This style
will surely improve the confidence and morale in employees of ABC and they will motivate to
work even more hard. Further, cited company can also implement the TQM tool. This tool will
help the company to improve the quality of their business operations and practices (Margherita,
2014).
3.4 Implications of proposed changes within ABC Company
The new changes which are suggested and implemented at work place of ABC company,
will surely result in positive manner. All the changes will give positive impact on the business
operations. In above session, cited company is suggested to give the training sessions to their
employees in effective manner. With the help of training sessions, the skills, knowledge and
abilities will be improved in employees and in future they will be able to provide effective recruit
services to client by meeting their requirements and expectations (Mirchandani and Lederer,
2014). In this well skilled employees will be able to handle the customer's queries in effective
manner. In addition, the motivated employees will be perform their best and will deliver the
quality services. With the help of motivational programs, employees productivity and
performance also increases which gives positive impact on organisation as well. By delivering
the high quality and effective services to clients, they will surely convert in loyal customers of
ABC company (Moore, Parahoo and Fleming, 2010). In addition, healthy relationship with
clients will increase their satisfaction level towards company's services. In this it is evaluated that
changes which are purposed to cited ABC company gives the positive impact on their business
operations and practices. Through this they will also able to achieve their strategic goals,
objectives and quality standards with more effectively and efficiently (Pine and Gilmore, 2014).
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4.1 Risk assessment as required by legislation, regulation and organizational requirements
Risk assessment is a process of identify the different kinds of risk associated with the
business activities or other work. In the case of ABC Company, it has faced several types of
problems which has affected its performance level and productivity of the employees. In such
type of situation, a risk assessment is needed to determine the types of risk on the basis of
required legislation, regulations and organizational requirements (Roy and Banerjee, 2012). Risk
assessment formate with actions needed to mitigate it are showing in below table.
Table 1: Risk Assessment
Risk Risk analysis Required action
needs to be taken by
ABC
Accountable person
Discrimination during
the recruitment and
selection process
It is not a good thing
for the organization
because such kind of
ethical activities have
minimize the
opportunities of
carrier and growth for
the applicants. The
result of this is it has
reduced the market
image of the firm.
To avoid this type of
risk, management of
ABC Company should
ensure about that
managers and other
authorities are
following rules and
regulations during the
recruitment and the
selection process or
not. Along with this,
company should
impose Anti-
discrimination act and
Equality act within the
workplace.
HR manager and
recruitment and
selection panel
(Sharma and et.al.
2010).
Hiring those
employees who are
not having proper
skills and knowledge
It has affected the
workflow of the
company and
increased the errors in
HR manager of ABC
Company should
develop a proper job
description and job
HR manger and
recruitment and
selection panel.
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to perform the duties. the work. Along with
this, it has raised the
chances of rework on
already done tasks
(Turner, Maylor and
Swart, 2013).
advertisement for the
particular post. Beside
this, at the time of
hiring the new person,
recruitment panel
should ensure that the
hired candidates have
right skills and
knowledge to perform
the given
responsibilities and
work.
4.2 Correct and effective application of health and safety regulations and legislations
Every organization follows some health and safety regulation as well as legislation at the
workplace for the security of employees. In the case of ABC Company, it has faced different
issues at the workplace in which health and safety one of them. So, it is important to imposed
various health and safety regulations and legislations in the firm. In the context of this, if
management apply Health and Safety Act 1974 within the workplace that it will help the
company to maintain safety and health of the employees with the time. In addition to this, several
kinds of health and safety equipments will also install (Velthuis, 2010). On the other hand, with
the help of Management of Health and Safety at Work Regulations 1999 act, ABC Company will
easily manage all health and safety related risks in more effective manner. Reporting of injuries,
diseases and dangerous occurrence regulation, 1995 will assist the management to develop a
report on injuries, diseases etc. incurred in the employees during the work. It will send by the
CEO of the firm and he will analyse the situation as well as take the actions for more security
and safety of workers.
4.4 Practical application of health and safety policies and procedures
Health and safety regulation and policies has positively affected the workplace activities
and ensure the safety and security of the employees. To understand the practical application of
12

different health and safety policies and procedures, an example of ABC Company can be taken
into the consideration. To reduce the accidents during the work and maintain the health of the
workers, management has imposed Health and Safety act. Under this, management will ensure
the proper arrangements of air, water and other basic necessities of the employees. Along with
this, the first aid kit and small dispensary will be develop. This will use for primary treatment of
the workers. On the other hand, ABC Company will also communicate all information about
health and safety policies to the staff so that they will aware and take the benefits (Pine and
Gilmore, 2014). It will lead to reduce the accidents at the working areas and maintain the safety
and security of the employees.
4.3 Systematic review of organisational health and safety policies and procedures in order to
ensure they are effective and compliant
For the systematic review of health and safety policies and procedures of cited company,
human resource auditing can be done which will help them to identify the shortfalls. In this few
health and safety policies are defined below such as:
 Regulatory reforms 2005- In HR audit is is observed that in ABC company appropriate
and required equipments of fire safety are not installed at workplace. In this it is
recommended for company to install fire alarms and smoke detectors.
 Equality act 2010- In this, it is evaluated that equal opportunities to all employees are
given in cited company. For this it is recommended that company is required to offer
equal opportunities to all employees. With this they will motivate to show their talents
and skills at workplace (Margherita, 2014).
 Flexible working hours- In HR audit it is evaluated that cited company working policies
were flexible in nature, employees have to work for long hours. In this, cited firm is
suggested to allow heir employees so that they can select working shifts according to
their convenience. CONCLUSION
With the help of this research it is articulated that it is very important for all organisations
to manage their business activities in effective manner. In this ABC company was facing issues
in poor management, leadership, financial and operational parts. To overcome on several issues,
company is suggested to adopt democratic leadership style. In addition, it is also suggested top
provide effective training and motivation re3lateed programs to employees.
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