Business Activities Management and Improvement Plan for ABC Company

This report provides a detailed analysis of business activities management at ABC Company, a recruitment firm facing challenges in leadership and operational efficiency. It evaluates the interrelationship between various functions like HR, marketing, finance, and operations, emphasizing the importance of process mapping to align with company goals. The report outlines methodologies for process improvement, including the implementation of SMART objectives to align people and resources. It also addresses quality standards, risk assessment, and health and safety regulations, recommending improvements to foster a culture of continuous monitoring and development. The document concludes with a practical application of health and safety policies, aiming to enhance overall organizational performance and ensure compliance with legal requirements.

Managing Business Activities

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Evaluating the interrelationship between function and difference process of the company. 3
1.2 Justifying the methodology to be used to map processes to ABC company's goals and
objectives and drawing a process map for a function..................................................................4
1.3 The output process and the elements required to build a quality gateway............................5
2.1 Design plan for promoting goals and objectives...................................................................5
2.2 SMART objectives of the organization to align people and resources in effective manner. 6
2.3 Implementation of appropriate system in order to achieve objectives..................................7
2.4 carrying out work activities the operational plan...................................................................7
TASK 2............................................................................................................................................8
3.1 Designing system for managing and monitoring quality standards.......................................8
3.2 Demonstration of quality culture to ensure continuous monitoring and development..........8
3.3 Recommend improvements...................................................................................................9
3.4 Wider implications of changes within organization..............................................................9
4.1 Conducting risk assessment as needed by the legislation, regulation and requirement of
business......................................................................................................................................10
4.2 Identification of health and safety regulation which are executed within ABC Company. 11
4.3 Carry out systematic review of organizational health and safety policies...........................11
4.4 Carry out practical application of health and safety policies and procedures.....................12
Conclusion.....................................................................................................................................12
REFERENCES..............................................................................................................................15

INTRODUCTION
Management of business activities is considered as the most prominent task under which
corporation integrate all related activities and focuses upon delivering good quality of services to
large number of buyers. It enables business to focus on expansion plan and improve the
performance of the business in accordance with demand of the situation. Present report is based
on ABC Company; a recruitment company which provide services as per the demand of the
clients (Alvesson, 2012). Managing business activities is considered as the procedure that lay
emphasis on the successful and resourceful planning and it assist in management of the work
associated activities for attainment of the targets and objectives. On the other hand it includes
several functions like operations, marketing, production, sales, finance as well as administration.
This has been assessed that all the activities within the firm are interconnected with one another
thus it is significant to perform in sequence (Archer and Yuan, 2000). Further, organizational
structure has been explained to evaluation the international relationship between different
functions and processes. In addition to this, appropriate system has been explained through
which objectives of the business can be met effectively. Apart from this, quality culture helping
the continuous monitoring and evaluation as well as development of the process is demonstrated.
TASK 1
1.1 Evaluating the interrelationship between function and difference process of the company
According to the given scenario, ABC Company is facing issue related to poor
management and it has become the reason of the reduction of thousands of jobs and delay in the
operation. Owing to this, it is important to shed light on the structure of the business and bring
improvement accordingly. Here, corporation performs different kind of functions such as
recruitment, selection, organizing and staffing (Bajec and Krisper, 2005). This is helpful for the
company to carry out the operation activities effectively and accomplish the purpose of the
business in a most effective manner. As per the given chart of the organizational structure,
department such as HR, marketing, finance and operation. Along with that, research and
development is also very important. It facilitates business to handle the respective responsibility
and address the issues which are being faced by the firm. For this purpose, it is important for the
business to accomplish the related activities of marketing (Covello and Merkhoher, 2013), HRM

and finance effectively. However, these particular functions are completed by adopting the
suitable procedure. The defined procedure contribute towards catering the requirement of varied
parties and increase the satisfaction level of clients in an effectual manner. Moreover, HR related
activities are more important under the ABC Company through which expectations of client is
met by using the most suitable strategy. Here, more standard practices are applied for offering
training among personnel and addressing their issues (Cummings and Worley, 2014). Apart from
this, marketing of the company should be done effectively by using suitable mode of
communication thereby organization attract more clients and address issues which are being
faced by them. In this manner, processes and functions of the ABC Company is interlinked to
each other. This leads to create brand image of the business and support company to deliver good
quality of services to clients.
1.2 Justifying the methodology to be used to map processes to ABC company's goals and
objectives and drawing a process map for a function
The methodology used for the completing the function is completed in several steps. It is
designed in accordance with aim and objectives of the business so as to cater requirement of
parties and retain them for longer time span. It can be assessed that ABC Company possesses
effective mission regarding matching the specific needs and demands of clients. Hence, in regard
to achieve this objective, it helps firm to comply with the set objectives and aims (Feigenbaum,
2002). Therefore, it is essential for cited firm to recruit skilled workers for carrying out the
assigned task. It is essential for business to develop process map for carrying out the function of
recruiting skilled employees and thus attain desired goals and objectives.
With the help of such process map it helps in carrying out number of actions and thus ABC
Company helps in attaining desired objectives so that carrying out effective function. Thus,
complying with such type of process it helps cited business to meet with the expectations of
customers and fulfil their needs. Thus, selecting such methodology helps firm to execute their
operations and then attain set targets so that set results could be attained (Ferrell and Fraedrich,
2014). ABC Company assists in following ethical recruitment and selection process so that
recruiting skilled employees helps in carrying out effective business processes so that customer
satisfaction could be attained. Also, ,employing business processes helps in undertaking such

methodology that results in fulfilling the aims and objectives so that cited firm results in
attaining desired success.
1.3 The output process and the elements required to build a quality gateway
It involves different elements that are required in regard to build a quality gateway and
thus focuses upon carrying out output of the process so that desired results could be attained.
ABC Company requires evaluating the different elements within firm and thus evaluating the
business process of recruiting and selecting skilled candidates so that needs and wants of
customers could be attained (Meredith and Mantel Jr, 2011). One of the main element that helps
ABC Company to carry out search and gather the database of potential candidates and develop
quality gateway within business. However, in regard to execute the business process and
function, helps business to carry out advertisement for specific job vacancy so that potential
candidates could be selected sl that customer satisfaction could be attained.
Here, it uses electronic and non electronic form of advertisement that results in identifying
customer needs and then provides them the same so that set targets could be attained. With the
help of carrying out effective advertisement process which results in recruiting skilled candidates
and thus select right candidates for the right job (Oakland, 2014). While, another element
involves searching for potential candidates so that set results could be attained. Thus, adopting
such process it helps firm to satisfy the needs of customers and thus helps in attaining objectives
of ABC firm.
2.1 Design plan for promoting goals and objectives
From the case study it is found that company is facing the major problems of in effective
leadership and poor management. Due to in these major problems there are many other issues
taking place such as termination of workers, delay in operations etc (Rayna. and Striukova, 2016). In
addition to this, ABC is suffering from financial problems, managers are looking upon these
issues seriously and they are doing nothing to resolve these problems. That impacts negative on
the business performance of cited firm. Due these major problems company fails to accomplish
its goal within decided time duration (Leppälä, Rautiainen and Kauranen, 2015).
To resolve these issues and to improve company’s performance finance department needs
to design a plan that can help in meeting with the objective of ABC Company. Designed plan is
described as below:

 The plan will be started from making comparison between actual deliveries of
organization and accessing needs of the customer of the organization (Ross, 2015). This
step will help in developing a strategic plan for the welfare of the entity. This comparison
will include demand for employees and actual staff currently firm has.
 Once ABC Company has identified the demand then it will be able to execute the
budgeting projection. Cited firm will be able to earn more profit if it sets particular target
for the same (Salmi and Heikkilä, 2015). With the help of this phase organization will be able
to accomplish its objective within decided time frame work.
 In the last stage, it is very important to prepare and maintain records of all income and
expenditures, so that cash management of the cited firm can be identified and managers
can make necessary changes in the existing plan (Fortwengel and Keller, 2014).
2.2 SMART objectives of the organization to align people and resources in effective manner
Alignment of financial and non financial resources are very important, it is only possible
with the help of SMART objectives (Verbano and Venturini, 2013). With the assistance of these
objectives manager will be able to direct its workers in effective manner and they would be able
to perform their duties well. These are specific, measurable, achievable, and realistic and time
based. Thus, ABC Company will in position to accomplish their final goal significantly (Kim and
Vonortas, 2014). For improving the problem of ineffective leadership and poor management,
SMART objectives are as following:
 To improve sales volume of the organization by 50% till the end of 2018.
 To increase number of customers of ABC Company by 25% till the end of 2018.
 To enhance skills of workers and talented people within workplace by 20%
 To raise job applications by 25% with the help of modern advertisement methods.
These are SMART objectives that can support the ABC Company in accomplishing its
objective soon (Mittal, Frennea and Westbrook, 2014). These all are achievable and measurable, cited
firm can attain these goals within decided time frame work. These SMART objectives will assist
in improving leadership and management of the organization.

2.3 Implementation of appropriate system in order to achieve objectives
There are many techniques of improving working condition or performance of the
organization such as total quality management, Just In Time, quality circles etc (Reason, 2016).
These are appropriate system that can support in attaining goal of the ABC significantly within
decided time frame work. Implementation of appropriate system is as following:
Define aims and objectives: It is one of the important system in which managers of the
company has to decide aims and objective and they have to communicate or define to workers of
the organization (Rosemann and vom Brocke, 2015). So that they can also know about the aim of the
entity and they can give their best support in order to achieve goal of company. Managers of
ABC Company has to direct their employees according to set aim and objectives. It assists in
meeting with the quality standards in effective manner.
Budgetary control method: It is another appropriate system and with the help of this
ABC Company would be able to make effective control over its budget (Sharma, Lindsay and
Everton, 2015). Thus, it will not turn into over budget and cited firm will be able to achieve its goal
within stipulated time period.
Training and development: To raising quality standards and to meet with the objective, it
is very important to train workers and conduct development sessions on regular basis. That
would help in giving them knowledge about needs of customers and latest technologies (Reason,
2016). By this way employees will improve their knowledge and skills and they will be able to
deliver quality services to consumers.
Just In Time approach: It is another effective system that can support in increasing
efficiency level of the company’s performance (Kim and Vonortas, 2014). By this way ABC would
be able to accomplish its goal within time duration.
2.4 carrying out work activities the operational plan
Operational plan of each firm is differed other organization, it is very difficult for the
entities to make plan of effectual working activities. For accomplishing goal of the organization
ABC needs to plan trenchant tactics. It has to make planning for its recruitment and selection
process of candidates (Mittal, Frennea and Westbrook, 2014). In this respect cited firm needs to work
harder so that actual goal of the company can be fulfilled soon and significantly.

For that higher authorities of ABC Company needs to monitor and supervise the
recruitment process of the organization (Rosemann and vom Brocke, 2015). They have to select most
deserving candidate who has capabilities to perform better in the workplace. By hiring skilled
people in the workplace and by monitoring the business activities closely cited firm would be
able to achieve its goal soon. This monitoring and controlling will be beneficial for the ABC
company because skilled employees will understand requirements of clients and they will serve
them same services what they actual want (Sharma, Lindsay and Everton, 2015).
TASK 2
3.1 Designing system for managing and monitoring quality standards
There are number of system that can support in managing and controlling the quality
standard of the organization. These are discussed as below:
Total quality management: It is one of the main and significance systems that can help to
manage and monitor the quality standard of ABC organization. That ensures that business adopt
effectual measures and improve its ability (Leppälä, Rautiainen and Kauranen, 2015). It needs to hire
skilled and talented people those who can satisfy the needs of consumers. It assists in
maintaining the total quality management in the cited firm so that vacant post is being filled by
skilled and talented persons. By this way ABC would be able to perform well and that would
also support in raising quality standard of ABC Company (Ross, 2015).
Quality circle: It is another essential system that is used by organizations to manage and
monitor the quality standard of the firms. It ensures that entity maintain proper quality standard
and accomplish its goal soon (Verbano and Venturini, 2013). It supports improving quality of all
departments. Thus, overall issues of ABC such as ineffective leadership, poor management will
get resolved soon. And cited firm will be able to satisfy its consumers by providing quality
services to them.
3.2 Demonstration of quality culture to ensure continuous monitoring and development
Quality culture is one of the important parts of business operations that can support in
satisfying the needs of consumers effectively. It is essential for the organizations that to develop
quality culture that ensures continuous monitoring, evaluation and development. Quality culture
assists in achieving goal of the organization soon. It is necessary for the ABC company that to
monitor its quality standard, identify lacking points and improve those soon (Fortwengel and Keller,

2014). That would help in maintaining quality standards and it will help in hiring skilled people
those who can perform their duties well. Continuous monitoring and development will support in
achieving goal of ABC significantly. With the help of this cited firm will be able to improve
working performance of its workers and they will perform their duties well. By this way
company will be able to accomplish its goal within set time frame work (Reason, 2016).
3.3 Recommend improvements
One of the main objectives of ABC Company is to satisfy consumers by providing them
products and services as per their needs. For achieving this objective cited firm should
implement quality assessment techniques. By this way cited firm will be able to improve attitude,
activities and practices of the organization (Sharma, Lindsay and Everton, 2015). In addition to this it
will support in maintaining quality standards in the workplace. By this way cited firm will be
able to manage its operations well and skilled people will be able to deliver quality service to
their clients so that they can get satisfied. Furthermore,. ABC Company should hire skilled
people in the entity, by this way talented employees will have great knowledge about techniques
and needs of consumers and they will be able to provide them satisfactory services (Rayna and
Striukova, 2016). That would support in improving sales volume and profitability of the cited firm.
In addition, ABC Company should conduct development programs and training sessions in the
workplace so that employees can develop new skills and can improve their knowledge. By this
way they will serve better and it will assist in achieving goal of the company in an effective
manner.
3.4 Wider implications of changes within organization
ABC Company has to make necessary changes in its workplace so that it can resolve its
problems of ineffective leadership and poor management (Verbano and Venturini, 2013). With the
help of these modifications cited firm will be able to enhance or improve the working
performance of the organization to great extent. Wider implications of changes are discussed as
below:
 One of the major changes is to observe and assess the plan on regular basis. It is an
essential modification, by observing the activities and by making changes in the plan
cited firm would be able to enhance its performance and raise quality standard soon. It
impacts positive on the working performance of cited firm (Fortwengel and Keller, 2014).

That would assist in accomplishing goal of the company soon. In addition it will make
positive to consumers towards the business unit and they will take the experience of
services of ABC again and again. It will improve sales volume and profitability of cited
firm to great extent.
 Conducting training and development program in the workplace is another modification
has been suggested (Salmi and Heikkilä, 2015). That would impact positively on the business
unit. It will develop new skills in employees and they will be able to understand needs of
consumers and deliver them services accordingly. Training will help in enhancing their
technical skills and efficiency level of workers will get raised. Thus, cited firm will be
able to accomplish its objective within time frame work.
 Reassessment of set standards regularly is another suggested change that would give
optimistic result to ABC Company (Verbano and Venturini, 2013). With the help of this cited
firm will be able to identify the fluctuations and will be able to manage their work
accordingly. By this way risk will get minimized and that would help in accomplishing
goal of the company.
4.1 Conducting risk assessment as needed by the legislation, regulation and requirement of
business
It is critical for the organization to conduct assessment of the risk needed by the legislation,
regulations as well as business need. Such has been discussed in the manner as under:
What is considered as
risk
Who can be affected
and in what manner
Action required for
overcoming such risk
Action can be taken by
whom
Implementation of
alterations within the
present selection
process for recruitment
of the people who
possess personal
relation
Due to such kind risk
both ABC companies as
well as their client are
influenced (Robbins and
et. al., 2013). By relying
upon such kind of
practices, specific
requirements of
customers cannot be
met due to this sales as
well as profitability in
relation with the
By means of
formulation individual
of strict regulations
which resist the
recruitment of the
person with personal
association, action in
relation to similar can
be taken by the business
(Ritter, Wilkinson and
Johnston, 2004).
Recruitment manager in
addition to the
management of the
business possess the
responsibility towards
making adoption
measure with respect to
such particular practices
(Singh and et. al., 2012).

performance of the
business is obstructed in
an effective manner.
4.2 Identification of health and safety regulation which are executed within ABC Company
There is presence of several health and safety regulations that can be employed within
ABC Company. Amongst all Health and safety work act 1974 is considered as the most suitable
for the business. On the other hand such act lays focus on the employer’s responsibility towards
execution of the worker’s safety that are performing in the business. In addition to this legislation
offers measures in making prevention of unlawful acquisition, control pollution material in the
atmosphere and use of the dangerous components etc (Garvin, 2012). Health and safety workers
can be maintained by the organization like ABC through offering them sound place for working.
However this aspect can be conducted in an effective manner by means of suitable ventilation as
well as cooling facility in order to offer satisfaction to the employees while working. In addition
to this it is important for the business to make organization of session of training in relation with
program of health and safety on time so that maintenance of health and safety can be done and
risky situations can be avoided in an effective manner (Yusof and Aspinwall, 2000).
4.3 Carry out systematic review of organizational health and safety policies
Through carrying out systematic review it results in building effective organizational
health and safety policies so that each and every employees could be safeguarded from getting
affected. Also, monitoring and controlling the health and safety standards requires to safeguard
the employees working within ABC Company (Health and Safety at Work Act 1974. 2014). It is
essential for business to implement proper health and safety standards and thus it results in
adopting effective measures so that appropriate decisions could be taken in relation to maintain
health and safety policies and thus implement appropriate procedure so that it does not affect the
workers who are working within ABC firm. They also need to carry out better health and safety
standards which results in improving the best policies so that organizational health and safety
standards could be adopted and thus improve the business performance in market. Cited firm
also aims to implement health and safety policy which results in implementing code of conduct
and thus proper safety guidelines could be implemented which results in accomplishing the
organizational targets (Markgraf, 2014).

Moreover, top management within ABC Company aims to adopt effective health and
safety systems and also monitor them efficiently so that necessary steps could be adopted which
results in improving the safety guidelines and reviewing the process from time to time so that
issues could be overcome. In regard to adopt such policies it helps in taking corrective actions
and thus ensure that effective health and safety policies could be adopted so that set targets could
be attained (Ferrell and Fraedrich, 2014).
4.4 Carry out practical application of health and safety policies and procedures
It is essential for business to carry out effective health and safety policies and thus
maintain safety standards within ABC Company. Manager of cited firm carries out effective
efforts so that risk could be identified and thus implement risk management approaches so that
proper health and safety policies could be maintained in terms of attaining successful outcomes.
However, main purpose of carrying out effective policies, ABC Company requires adopting risk
assessment tools so that it assists in overcoming issues so that set results could be attained.
Additionally, carrying out effective measure it helps in adopting health and safety standards
policies and procedures so that proper environment could be maintained and thus it does not
impact upon workers and customers (Oakland, 2014).
Through maintaining proper safety standards it results in assessing the need of overcoming
the issues faced by workers through implementing fire extinguisher, safety alarms and
emergency exit etc. Thus, through applying such health and safety policies it helps in
safeguarding the environment so that workplace could be protected. Management of ABC
Company needs to apply effective health and safety policies so that employees could be trained
in regard to protect themselves at the time of emergency situation (Robbins and et. al., 2013).
Adopting effective measures helps in implementing health and safety standards so that proper
ventilation could be placed in regard to pass the air from one place to another and maintain the
safe and healthy environment. Thus, it results in satisfying the needs of employees to carry out
effective working practices so that safety and security issues could be maintained.
CONCLUSION
From the above discussion it can be said that managing business activities are very
difficult, in the modern business world competition is high and it is very crucial to survive in
such environment. So entities have to manage their business operations in such manner so that

they can serve better to consumers and can achieve their goal. From the report it is found that
there are strong relationship between processes and functions and this interrelationship can
defiantly support in fulfilling goal of company. It can be articulated that organizations has to
reassess their standards regularly in order to minimize risk and to improve their efficiency level.

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