Managing Business Activities: ABC Company Report (Semester 1, 2024)

This report provides a comprehensive analysis of managing business activities for ABC Company, focusing on key aspects to enhance its growth and success. The report begins with an overview of the company's organizational structure, including the roles and responsibilities of different departments such as Human Resources, Finance, Sales, and Operations. It then delves into the company's aims, objectives, and mission, along with a process map for one function, and evaluates elements to build a quality gateway focused on process outputs. The report further outlines a plan to promote goals and objectives using SMART objectives, recommendations for aligning people and resources, and the execution of systems to meet organizational quality standards. It also addresses quality management systems, including continuous monitoring, evaluation, and development, along with recommendations for improvements aligned with the organization's objectives. Furthermore, the report covers risk assessments, health and safety regulations, and the development of health and safety policies and procedures. The conclusion summarizes the key findings and recommendations to improve the overall performance and productivity of ABC Company.

MANAGING BUSINESS ACTIVITIES TO ACHIEVE
RESULTS
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Table of Contents
Introduction .........................................................................................................................................3
Task 1....................................................................................................................................................3
1.1 Organizational chart to reflect major positions..........................................................................3
1.2 Key aims, objectives and mission of ABC along with process map for any one function........4
1.3 Evaluation of element to build quality gateway that focuses on output of process...................5
Task 2....................................................................................................................................................6
2.1 Designing a plan to promote goals and objectives for ABC Company.....................................6
2.2 Recommendation relating to alignment of people and other resources using SMART
objectives ........................................................................................................................................6
2.3 Executing appropriate systems to achieve objective for meeting organizational standards of
quality..............................................................................................................................................7
Task3 ....................................................................................................................................................8
3.1 Design systems to manage and monitor quality standards specified with reference to ABC
Company..........................................................................................................................................8
3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation and development 9
of the process for ABC company.....................................................................................................9
3.3 Recommend improvements which align with the organization's objectives as well as goals
and which result in improvements.................................................................................................11
3.4 Report on wider implications of proposed changes within ABC Company............................11
Task 4..................................................................................................................................................12
4.1 Plan to carry out risk assessments as required by legislation, regulation and organizational
requirements ensuring appropriate action is taken for ABC Company.........................................12
4.2 Demonstrate health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied.............................................................................13
4.3 Plan made to carry out a systematic review of organizational health and safety policies and
procedures in order to ensure they are effective and compliant-...................................................13
4.4 Plan to carry out practical application of health and safety policies and procedures in the
workplace for ABC Company........................................................................................................14
Conclusion .........................................................................................................................................14
References..........................................................................................................................................15
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INTRODUCTION
Managing business activities is a crucial task for the organization because it includes several
aspects that enhance the scope of growth and success. In order to manage business dimensions in a
successful manner, it is essential for the organizations to accentuate on quality aspects. Hence, in
such aspect, present research study has been developed for ABC Company who is facing range of
issues related to poor management, inadequate leadership and improper management. Apart from
this, researcher has also discussed the ways through which organizational activities are mapped
according to company's aims and objectives. Considering this, research study is also emphasizing
on organizational systems as well as procedures and how it aids the business entity to meet quality
standards.
Quality standards of ABC Company are needed to be appropriately monitored and the
process is discussed in the subsequent research study. Afterwards, quality gateways and cultural
aspects of ABC Company have been discussed to develop the overall business performance and
productivity. ABC Company is also emphasizing on risk management systems and that is discussed
in the current study. Legal framework and legislation for the business are also described briefly in
the study along with the provisions for health and safety benefits. Lastly, in the study, health and
safety policies of ABC Company are discussed.
TASK 1
1.1 Organizational chart to reflect major positions
ABC Company has been managing all the organizational work processes as per the aims and
objectives and this also aids the business entity to regulate all the functions in a proper manner.
ABC Company has several departments where in different people work together and as a result, this
aids the business to manage all the operations prominently. Human resource management and
finance department of the company play a crucial role in business because they conduct all the
business operations according to the aims and objectives. In the below mentioned section,
organizational major departments and their responsibilities are discussed.
DEPARTMENTS ROLES AND RESPONSIBILITIES
Human Resource Department Human Resource Department plays a crucial
role in the organization because they conduct all
the work dimensions in an efficient manner.
Finance Department Finance department of ABC company allocates
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all the resources in an optimum manner so that it
can develop prosperity for the business (Belcher,
Place and Conole, 2000). Without having
availability of financial resources, no work can
be performed.
Sales Department Sales and marketing department of ABC
Company plays a crucial role in enhancing the
ratio of sales and profitability. Further, the
department is also entitled to frame adequate
strategies so that business services can be
promoted to diversified market places. This
department also helps the subsequent entity to
analyze the area of further investment.
Operations Department Operations department of ABC company is
accountable to manage all the business
operations according to quality facets so that
opportunities of growth and success can be
accelerated (Foss, Woll and Moilanen, 2012).
Thus, as per the company's aims and objectives,
managers make sure that all the candidates are
recruited according to the requirements.
1.2 Key aims, objectives and mission of ABC along with process map for any one function
ABC Company works as a consultancy company; therefore the main aim of the business is
to recruit efficient and talented candidates. According to the aim of the company, human resource
department makes sure that they are recruiting skilled workforce. For such aspect, changes have
been made in the current recruitment process wherein HR managers typically accentuate on
experience aspects of people so that they can manage all the work facets in a successful manner
(Briggs, 2011). At the same time, to sustain for long term in the market place, managers of ABC
Company focus on developing prominent relationships with the clients so that they can invest in
business practices for longer time span. Alongside, managers are also considering legal framework
so that issues and constraints can be avoided.
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From the below chart, it is evident that all the processes of ABC company are interlinked to
each other and this underpins all the operations of the company. Finance department of ABC
Company allocates resources according to the requirements; hence this reduces the level of wastage
and alongside, it also generates resource capability of the business (Castorena, Rivera and
González, 2013). This also assists the business entity to adopt more approaches for quality facets.
Process map of the business aids in managing all the activities in an effective manner and this also
increases the overall performance standard of ABC Company.
1.3 Evaluation of element to build quality gateway that focuses on output of process
Certain amount of changes are required to implement in the business processes of ABC
Company which can also assist in deriving prominent outcome for the organization (Davis, 2012).
While recruiting candidates, it is essential for ABC Company to look upon several factors so that
quality standards can be developed and better services can be delivered to the clients. In the existing
recruitment method, following changes can be done to build quality gateway.
 ABC Company must have to develop appropriate database in which information about each
and every candidate should be recorded. Further, data can also be recorded regarding those
candidates who need placement for job. Database should also consider fair and accurate
recording of the information (Hare and Cameron, 2012).
 While advertising business practices, ABC Company has to make sure that only relevant and
accurate job profiles are promoted among the candidates. Further, only those job positions
should be advertised which are actually vacant in the company.
 In order to derive proper outcomes, ABC Company has to focus on quality gateways so that
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client base can be enhanced. Thus, in such respect, proper relationships should be developed
with the business partners so that consultancy services can be delivered to them for longer
time period (Harrington and Wiggin, 2012).
 Selected candidates should be properly placed within the organization and they should also
be given offer letter after getting selected in the company. In the existing business, issues are
observed due to inadequate leadership and ineffective management; therefore business
organization has to ensure that all the operations are managed in an effective manner.
TASK 2
2.1 Designing a plan to promote goals and objectives for ABC Company
Goals and objectives of ABC Company should be promoted in such a manner so that it can
assist the business to appeal more investors and candidates. According to organizational challenges,
it is essential for ABC Company to bring certain improvements in organizational work culture so
that all the aspects can be prominently managed (Lambert and Schwieterman, 2012). Hence, as per
the changed business plan, the main aim of ABC Company is to develop good work culture so that
employees can manage all their roles and responsibilities in a prominent manner. At the same time,
emphasis should also be given towards selection of suitable leadership style so that employee
motivation can be considered. Thus, leaders of ABC Company should change the style of leadership
prominently so that goals and objectives can be acquired through adequate employee support.
In order to promote suitable work culture, it is essential for ABC Company to allow all the
employees to participate in decision making process so that they can add innovative and creative
aspects for the business entity (Rainey, 2009). This is also significant in terms of operating all the
organizational work processes in an optimum manner. Moreover, for effective management, ABC
Company must accentuate on employee satisfaction and motivation dimensions. This can also assist
the employees to become more productive for the organization. Managers of ABC Company should
consider operational aspects so that better outcomes can be derived. Henceforth, all these changes
are required to be implemented in the existing business process of ABC Company.
2.2 Recommendation relating to alignment of people and other resources using SMART
objectives
Objectives Description
Specific Herein, chief emphasis should be given to
reduce organizational challenges and constraints
so that opportunities of growth and success can
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be enhanced (Pine and Gilmore, 2014). This is
also useful in terms of recruiting efficient
workforce.
Measurable Short term as well as long term goals should be
determined by ABC Company so that all the
practices can be managed adequately. Objectives
should be measured so that determined targets
can be achieved. Thus, according to this
structure, aims and objectives can be fulfilled.
Achievable It is essential for the leaders to adopt suitable
style of leadership so that followers can manage
all the work processes in an optimum manner
(Luce and Elixhauser, 2012). Leaders must have
to ensure that all the employees are encouraged
and motivated.
Realistic It is vital for ABC company to engage all the
employees in decision making procedure so that
all the work processes can be performed in a
prominent manner. Employee’s opinion
regarding business practices can also assist ABC
Company to facilitate more creativity and
innovation in the job roles and responsibilities.
Time based All the operations of ABC Company should be
conducted on the basis of time limit so that it
can assist in encouraging growth and success
aspects (Ehlers, 2009). To manage business
according to SMART objectives, it is vital for
ABC Company to develop diverse strategies.
Aims and objectives of the business should be
achieved within the confined time period and
according to the current plan, ABC company
will be achieving all the objectives within 10
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months.
2.3 Executing appropriate systems to achieve objectives for meeting organizational standards of
quality
It is an apparent fact that ABC Company has to implement varied strategies, systems and
processes for the purpose of achieving all the aims and objectives. While developing new systems
and procedures, quality aspects should be taken into account so that prominent results can be
acquired (Henttonen and Kettunen, 2011). All the members of organization such as HR manager,
finance manager and other staff members should perform their roles and responsibilities in an
optimum manner. Further, there should be adequate delegation of duties among the employees so
that they can manage organizational work processes in a prominent manner.
 Implementation of proper communication system: At ABC Company, there should be
proper common system among the employees and clients. This is also useful in terms of
sharing knowledge and information among organizational members. Problems related to
leadership have been occurring in the organization; therefore it is crucial for the leaders and
managers to communicate properly with the team members (Belcher, Place and Conole,
2000). Along with this, leaders should also share organizational standards so that better
outcomes can be derived. Informal or formal system of communication can be used in the
organization for transmitting information from one place to another.
 Quality management processes: There should be adequate quality management aspects and
for that, different tools and processes can be adopted such as Six Sigma, Total Quality
Management etc. This also assists the business entity to facilitate continuous improvement
in the existing work processes.
 Budgeting: ABC Company has to manage all the business practices according to the
determined budget as this will also assist the business entity to conduct the operations within
the expected budgets (Briggs, 2011). This can also assist in allocating resources in a fair
manner.
 Better use of technology: While recruiting candidates, ABC Company has to make sure that
technology is used in all the processes so that suitable candidates can be selected. Test and
checking processes of ABC Company can be ascertained through technological grounds and
devices.
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TASK3
3.1 Designing systems to manage and monitor quality standards specified with reference to ABC
Company
ABC Company is required to adopt quality standards in order to face future uncertainties
and generate better output. Implementation of these techniques can assure quality to the company.
Six sigma
It is a tool to improve the quality of the outcome of a process by detecting the root cause of
problem. The efforts are made to improve it. Features that six sigma sets apart from other quality
techniques include strong management leadership and support to the enterprise. It uses two
methodologies DMAIC and DMADV (Castorena, Rivera and González, 2013). The approach is
significant for the organization for the purpose of improving effectiveness and efficacy of
organizational performance and productivity.
DMAIC DMADV
Define Define
Measure Measure
Analyze Analyze
Improve Design
Control Verify
Total Quality Management
It is a continuous process of reduction of errors in the manufacturing process. It is a
customer oriented process and by this, company aims to improve its ability to deliver high quality
products and services to customers. TQM is useful for ABC Company since it can aid the business
entity to reduce all the defects and errors from the organizational work practices. Further, through
this, quality circles can also be developed among the employees.
Quality circles
Quality circle can be defined as a group of workers who can perform a job of identification
and evaluation. It is related with solving of work related problems (Davis, 2012). These people
implement solutions to their problems on their own so that productivity can be enhanced.
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Quality function deployment
It is a method of transforming tastes and preferences of customers into characteristics for a
product or service. It helps the planners to design quality oriented product or service as per the
consumer needs.
ISO 9000
It is a standard designed to ensure the statutory obligations and it maintains quality of the
products or services (ISO 9001:2008, 2013). Hence, according to the method, ABC Company will
be able to reduce quality related issues; thus overall business prosperity can be accelerated.
3.2 Demonstrating a quality culture to ensure continuous monitoring, evaluation and development
of the process for ABC Company
Quality culture brings continuous monitoring and evaluation in the principles and guidelines
of the organization. It is a set of group values that guide how improvements can take place in
routine work and in further outputs (Drummond and et.al., 2015). It is primarily about the behavior
of stakeholders. It is essential for company to understand that it is not a single time process but it is
a continuous assessment process. This quality approach is applied in the organization with constant
checking and monitoring to maintain the accuracy and to fill the gaps. The technique of scorecard is
applied here and its implementation is shown below:
Criteria Strategy map Balance score
card
Action plan (follow
up)
Financial viewpoint  Efficiency of operating
cost
 Use of potential
 Growth strategy
 Productivity strategy
 % Utilization
 Warranty cost
 Trial
production
 cost per unit
efficiency
 Weekly meeting
Customer viewpoint
(Cultural, ethical
and social objective)
 Providing high quality
products or services
 Completion of process
on time
 Developing High
customer satisfaction
 Delivery of
sales
 Taking
feedback from
customers
 Defect in
 Daily and monthly
monitoring
 Follow up of prod.
& sales
management
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 Easy access to
information
product per unit
Internal business
viewpoint
 Productivity
 Safety and security
 Development of
business
 Value chain
management
 Cycle time
 Introduction of
new services
 Industrial
conflict
 Cross audits
 Certified
 Hourly monitoring
Learning and
growth viewpoint
(environmental,
business, and social
objective )
 Giving training to
employees
 Availability of
information
 Creating strategic
awareness
 Good leadership
 Research and
development
 Procurement
 Financial
requirement
 Training and
development events
 Weekly and
monthly basis
 Interaction
3.3 Recommending improvements which align with the organization's objectives as well as goals
and result in improvements
From the case analysis, it has been found that problems related to leadership and ineffective
management have been arising in the organization; therefore managers are required to undertake
proper solutions for the same. Major improvements are needed in leadership style that is adopted by
ABC Company (Ehlers, 2009). The current style shows that employees are not satisfied with the
company and feel boredom. Paternalistic leadership style can be used in which leaders can work as
a father figure. They can take good care about their employees and can earn good returns for the
company. Other leadership style which can be implemented is Democratic. Under this approach,
leaders can share decision making process with their team members. This will promote social
equality. Transformational leadership style can also be adopted.
Here, leaders can challenge and inspire their followers to get better results. Another major
issue faced by the company is poor management (Foss, Woll and Moilanen, 2012). The Board of
directors get all the rights for the proper administration of management. Responsibilities can be
assigned to all persons as per their job role in order to avoid confusion. Proper chain of
responsibilities can be designed to meet the business obligations. Proper controls can be designed
for the monitoring of systems and for continuously reviewing the system. Systems can be reviewed
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from time to time to ensure the existence and effectiveness.
3.4 Report on wider implications of proposed changes within ABC Company
ABC organization can implement six sigma approach for better quality management. This
will improve company's financial position along with better improvements in the management. It
will reduce the rate of redundancy of activities (Lawler and Boudreau, 2003). It prevents and
detects the root cause of problem and corrects it completely from its root. Further, employees can
become very efficient in satisfying the demands of the customers. Benefits of six sigma approach
are as follows:
 Improvement in ROI
 It boost up sales growth of the company
 Development of skills of the employees
 Reduction in process cycle time (Hare and Cameron, 2012)
 Satisfied products or services provided to the customers
 Builds up good relation
 Creates competitive advantage
 Access to wide range of tools and techniques
 Improvement of knowledge and skills for saving cost (Harrington and Wiggin, 2012)
Apart from these techniques, ABC Company can also adopt campus recruitment as well as
other methods to recruit and select prominent candidates for managing business work and practices.
This will assist ABC Company to underpin all the operations and company will be able to achieve
all the aims and objectives in a prominent manner. Thus, it is suggested to ABC Company to
facilitate different changes in the work processes so that performance and productivity aspects can
be managed. Goals of the business can be achieved when leaders and managers will perform their
duties and responsibilities in an adequate manner.
TASK 4
4.1 Plan to carry out risk assessments as required by legislation, regulation and organizational
requirements ensuring appropriate action is taken for ABC Company
There should be proper risk assessment procedures in the organization and that should be
complied with law. The main aim of such processes is to reduce the level of accidents and injuries
among the employees. However, health and safety executive committee of ABC Company should
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consider the below mentioned aspects:
 At the initial stage, risks and hazards should be identified so that health and safety actions
can be applied at the workplace (Henttonen and Kettunen, 2011). In order to analyze risk
associated areas, managers of ABC Company can conduct inspection as well. Employee
advice can also be attained for the same so that adequate actions can be taken accordingly.
 Managers of ABC Company should identify and analyze proper areas along with the people
who can get harm through business activities and practices. Employers must have to decide
each and every phase that is associated with risk.
 Control measures should be identified and implemented so that employees can be protected
from harms and hazards (Keyton, 2011).
 There should be proper recording of each and every activity so that control measures as well
as areas of occurrence can be identified. This is also evident in terms of deriving proof for
every aspect.
 Risk assessment procedure must exist in the organization so that safe working practices can
be promoted and this can also enhance employee motivation aspects.
4.2 Demonstrating health and safety regulations as well as legislation applicable in specific work
situations are correctly and effectively applied
Several legislation and framework are required to be followed in the realm of health and
safety. This is not only mandatory but also essential for employee safety’s point of view. Employers
are required to consider safety aspects for the employees so that the issues related to accidents and
injuries can be reduced (Lambert and Schwieterman, 2012). Health and Safety regulation 1999: According to the act, health and safety benefits should
be delivered to the employees so that they can be retained and motivated. Employer must
also organize training sessions for the employees so that they can manage their roles
accordingly. Workplace regulation act 1992: Workplace regulation act should be followed so that proper
environment can be developed at ABC Company (Health and Safety at Work etc. Act.
1974). It is also useful in terms of developing safe and secure culture for the employees.
 Reporting of accidents and injuries according to legal regulation: It is essential for ABC
Company to record information about each and every accident. This regulation requires to
be adhered at the organization so that proper recording can be made regarding injuries,
13

diseases and accidents happened in the organization.
4.3 Plan made to carry out a systematic review of organizational health and safety policies and
procedures in order to ensure they are effective and compliant-
In order to review health and safety policy, it is vital for ABC Company to adopt diverse
methods as that will also help in finding out the areas of improvements. In the below mentioned
section, basic techniques are discussed which can be adopted by ABC company:
 Observation: Managers must observe organizational practices so that injuries and harms can
be identified (Luce and Elixhauser, 2012). Risk assessment method should be implemented
and according to that, health and safety aspects can be followed up in the organization.
Further, with the help of observation, areas of improvements can be identified.
 Setting benchmarks: ABC Company should set several benchmark and according to that,
organizational practices should be conducted (Neill, 2013). Health and safety aspects should
also be properly communicated at ABC Company because it can minimize the issues of
accidents and uncertainties.
4.4 Plan to carry out practical application of health and safety policies and procedures in the
workplace for ABC Company
ABC Company should formulate health and safety policies so that suitable environment can
be developed at the workplace. Health and safety policy of ABC Company has been filled by the
employees; hence it is evident that employees are satisfied with the working environment (Pine and
Gilmore, 2014). Apart from this, employees also believe that top management gives medical
benefits in case of any accidents and injuries.
Practical assessment of health and safety aspects
Presence of Health care policies Health and safety policies are followed at ABC
company for overall health benefits of the
employees.
If the entity has suitable health care standards ABC company has been following all the care
standards and this assists the employees to
enhance their interest level.
Presence of safety and security acts Safety and security acts are followed by ABC
company and top management is also entitled to
organize varied training on the same area
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(Rainey, 2009).
CONCLUSION
Concluding the entire study, it can be said that quality aspects play a prominent role in the
organization because it helps other business entities to invest more in the company. According to the
present case, ABC Company is engaged in recruiting talented and skilled people and further, such
people are provided to other business entities; hence the business is requisite to carry out all the
practices according to quality dimensions. While placing candidates to other business organizations,
it is essential for ABC Company to collect essential documents and proofs so that entire information
of the candidates can be recorded in the database system. According to the above content presented
in the study, it is evident that managers of ABC Company are managing all their roles and
responsibilities in an adequate manner and this is the reason by which they are getting new business
deals from other business entities. Summing up the report, it is clear that all the organizational
processes are interrelated to each other and that also assists the managers to reach towards the
determined aims and objectives.
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