Comprehensive Report on Managing Business Activities: CCC and SCAS

This report provides a comprehensive analysis of managing business activities, focusing on two organizations: Cool Car Company (CCC) and South Central Ambulance Service (SCAS). The report is divided into two tasks. Task 1 evaluates the interrelationship between different processes and functions within CCC, including sales and marketing, and details a methodology for mapping processes to organizational goals and objectives. It also assesses the output of process and quality gateways. Part 2 of Task 1 focuses on designing plans to promote goals and objectives, utilizing SMART objectives aligned with resources, and implementing systems to achieve objectives within budget and quality standards. Task 2, Part 1, centers on designing systems to manage and monitor quality standards specified by SCAS, fostering a quality culture, and recommending improvements aligned with organizational goals. Part 2 of Task 2 addresses risk assessments, health and safety regulations, and the practical application of health and safety policies and procedures within the workplace, offering a thorough examination of business activity management.

Managing business Activities
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TABLE OF CONTENTS
INTRODUCTION................................................................................................................................3
TASK 1.................................................................................................................................................3
Part 1 ....................................................................................................................................................3
1.1 Evaluate the interrelationship between the different processes and functions of CCC ............3
1.2 Methodology to be used to map processes to the organisation’s goals and objectives..............3
1.3 Evaluate the output of process and quality gateways................................................................4
Part 2.....................................................................................................................................................4
2.1 Design plans which promote goals and objectives for own area of responsibility....................4
2.2 SMART Objectives which are aligned to people and other resources in an effective and efficient
way...................................................................................................................................................4
2.3 Implement appropriate systems to achieve objectives like on time, budget and standards of
quality..............................................................................................................................................4
2.4 Carry out work activities for meeting the operational plan.......................................................5
TASK 2.................................................................................................................................................5
PART 1..................................................................................................................................................5
3.1 Design systems to manage and monitor quality standards specified by SCAS.........................5
3.2 A quality culture to ensure continuous monitoring, evaluation and development of the process5
3.3 Recommend improvements which align with the organisation’s objectives and goals.............6
3.4 The wider implications of proposed changes within SCAS......................................................6
PART 2..................................................................................................................................................6
4.1 Carry out risk assessments as required by legislation, regulation and organisational requirements
.........................................................................................................................................................6
4.2 Health and safety regulations and legislation applicable in specific work situations................6
4.3 Carry out a systematic review of organisational health and safety policies and procedures.....7
4.4 Practical application of health and safety policies and procedures in the workplace...............7
CONCLUSION....................................................................................................................................7
REFERENCES.....................................................................................................................................8
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INTRODUCTION
Managing business activity is defined as the process of monitoring the whole business through
the use of technology by which management analyses opportunities and threats in the business in order
to maximize their profitability (Rouse, 2016). Management of business activity includes the procedure
of evaluating the external and internal factors. For conducting the present research, there are two
organizations and they are the Cool Car Company (CCC) and South Central Ambulance Service, a
NHS Foundation Trust (SCAS). The report will consist of two tasks. First task includes the processes
and functions used by CCC and designing of goals and objectives by which organization can utilize
their resources in an effective and efficient way. Further, second task includes quality standards of the
business as well as various rules and regulations for the organization.
TASK 1
PART 1
1.1 Evaluate the interrelationship between the different processes and functions of CCC
Interrelationship between the different processes and functions of CCC is evaluated here. A
process is referred as the work which an organization performs and it should be effectively done and
accomplished in order to fulfil their goals as well as objectives. On the other hand, function is a set of
tasks which is focused on maintaining balance in between the inputs and outputs. Major functions of
CCC are sales and marketing because company can attract their customers through these functions by
giving them attractive offers of old cars (Sherman, 2016). Functional department has their own
structures, roles, responsibilities and activities to perform. Functional manager doesn't take
responsibility for the whole process but it contributes something to the overall success of process
execution. In CCC, functional department is responsible for performing activities when there are larger
process. There is interrelationship between the processes and function of CCC that is with the help of
marketing process company can easily promote their selling of used cars in the market. Marketing
process also plays significant role within the company that concentrate on operations and dispatching
their cars in the market. Therefore, for the success of marketing process company requires sufficient
finance that support them in conducting their marketing activities and process.
1.2 Methodology to be used to map processes to the organisation’s goals and objectives
Methodology to be used to map processes to the organisation’s goals and objectives are
justified. Process mapping helps in improving the effectiveness of various processes and increasing the
level of business operational performance. Methodology can be helpful in providing opportunities to
the employees who can share their views in process mapping (Process Mapping Methodology, 2013).
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Methodology also develops the businesses in terms of more diversity, innovation and creativity.
According to the methodology, when employees are included in the process mapping then they can
share their new ideas and suggestions. This helps in increasing the profitability of business and
accomplishing the goals and objectives of organization. Methodology is also useful in encouraging
higher level of involvement and agreement in the business.
In order to attain the organization's goals and objectives The Cool Car Company must focuses
on effective methodology that must be used to map the processes of company. The main goal of
company is to increase the average sale of their cars for this they must engage in different processes
that is they must devise an effective marketing team that will support them in developing and
improving their websites so that they may easily enhance the visibility of their cars in the market. After
improving the website the company also engage in selecting the competitive marketing or promotional
strategy that support them in increasing or enhancing sales of their used cars in the market.
1.3 Evaluate the output of process and quality gateways
Output of the process and quality gateways of the organization are evaluated through which
business enterprise can maintain standard quality. The process approach to quality gateways is a
strategy which is used by the organizations to manage systems in an effective way. There are different
output processes in which quality standards should be considered. In operational process, standard
operating procedure should be used. In human resources process, skilled employees should be needed
to meet the quality standard. For defining material process, laboratory reagents, raw materials etc.
should be of good quality (Cath and et.al., 2013) In other processes also, quality gateways are to be
needed in establishing a successful organization.
Quality gateways is defined as the route through which The Cool Car Company tests or trial
their factory-made cars. It also check the quality of used cars in proper manner so that they can deliver
the quality used cars to their clients and customers. It also assists in determining the improper or
mistaken requirement from the processes and take it so they may not results in attaining the loss.
Further, it has also assessed that their is the demand of quality gateways in The Cool Car Company as
it will assist in trapping the discarded and faulty cars from the selling process so that it may not effect
the requirement of customers. It has been evaluated that the output of process results in increasing the
sales of used cars in the market.
PART 2
2.1 Design plans which promote goals and objectives for own area of responsibility
Each business has various strategic business plans which help in promoting goals and
objectives for each identified area of responsibility. The areas of responsibility also have operational
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plan which helps the CCC in contributing the achievement of strategic business plan. Area of
responsibility can be a branch, department or functional area etc. within the organization (Brown and
Brennan, 2015). Designing of plans needs planning, networking, innovating, communicating,
evaluating and setting of objectives. These all help in promoting the effectiveness of plans as well as
goals and objectives of the organization. Effective performance can be concluded through innovative
ideas, flexibility and consistent plans, monitoring and controlling the plans etc. In the present context,
product development or modification in the used cars for attracting the customers is consider as an own
area of duty within the Cool Car Company that is being founded by conducting market research as well
as engaging in timely adjustment in the process. With the help of this, company can know about the
actual requirement of their customers that support them in selling the cars accordant to the needs of
customers. Thus, it will further help them in achieving the goals and objectives of Cool Car Company.
The plan also include proper modification of their products that is used cars so that they can easily
serve their own area of responsibilities.
2.2 SMART Objectives which are aligned to people and other resources in an effective and efficient
way
CCC uses SMART objectives which help the people as well other resources in an effective and
efficient way. SMART objectives is the part of Management By Objectives (MBO) which means
setting of the objectives for the organization which helps in improving customer satisfaction and their
business profitability. Objectives which are needed in the organization should be specific. Further,
objectives which are the part of a review process should be very clear and measurable. The achievable
objectives defined as the objectives which should be accomplished in terms of goals and profitability.
Realistic objectives are those objectives which recognize the factors of the organization that cannot be
controlled (Carmen, 2014). SMART objectives of the organization should be time specific because
effective goals are time based and accomplished in given time period.
1. Specific: These goals are clearly declared what to do and the ways to achieve the objectives.
The specific objective of Cool Car Company is to increase the sales of their used cars within 1
year.
2. Measurable: This framed objective is measurable as the company possess capable and
competent workforce within the establishment that support them in accomplishing the states
objectives.
3. Achievable: The objective is even achievable as the both manager as well as employee has
united upon the goal that is to gain sales volume within next year with the adequate function
and financial resources.
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4. Reliable: The objective is dependable as worker are proficient enough in accomplishing the
objective in the year. Along with this with the proper teams and functions within the company
will also support in attaining the objective.
5. Time frame: The stated objective focuses on appropriate time period that is 1 year in which
they can succeed in gaining their gross sales.
2.3 Implement appropriate systems to achieve objectives like on time, budget and standards of quality
A appropriate system is required for the processes and practices which are used to align and
control an organization. An appropriate system which is used by the organization to achieve objectives
based on time, budget and quality standard. Primary objective of the appropriate system is budget
which helps in enhancing the financial perspective of business. The budget objectives are used in the
allocating the resources, for corporate governance, acquiring new business units, for suppliers etc.
Quality standard will helped in the customer perspective because consumers needs good quality of
product which should match the quality standard (Ecchia and et.al., 2013). Time is also an important
aspect because customer wants their goods and services on time and organization also avoids long time
process while manufacturing their products.
In order to accomplish the objectives within the time period The Cool Car Company must
engage in implementing the time management system. With the help of this system manager within
the company can easily manage their work activities through prioritizing the important activities on the
prior basis. Through implementing this system within company they can easily accomplish the
activities in proper time period that further results in attaining the goals in effective manner. Along
with this, company also implement various system related with project management so that they can
easily accomplish the large project and activities in the minimum time period.
2.4 Carry out work activities for meeting the operational plan
The work activities which is meeting the operational plan through effective monitoring and
control are as carried out. Operational plan refers as a plan that is used in business in the realistic way
which helps in the implementation of the organizational actions. Effective monitoring will assist in the
utilization of resources, balancing the risks and also dealing with them to avoid the further risks
(Carlini and et.al., 2016). In order to meet the operational plan within Cool Car Company they must
carry out their work activities in proper and effective manner that is with the help of proper monitoring
and controlling. Effective monitoring and controlling will help in ensuring sustainability of the
organization's success. Operational plan doesn't stand alone, it includes strategic plan to accomplish the
goals and objectives.
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TASK 2
PART 1
3.1 Design systems to manage and monitor quality standards specified by SCAS
To manage and monitor quality standards which are specified by SCAS are done by the total
quality management (TQM). It is a management approach for the long term success through customer
satisfaction. It focuses on the products and services which meets the needs and requirements of the
loyal customers. TQM helps in the managing the quality standard by providing more quality to their
products and services which enhances the organisation's profitability (Goetsch and Davis, 2014). It is
essential to monitor critical success factors monthly because it ensures there is consistent development
towards goals and quality standard is maintained.
Another design systems to manage and monitor the quality standards specified by SCAS is to
conduct regular audit of their trust to ensure and monitor that quality standard is being maintained by
them or not. With the help of regular audit they can easily manage the implementation of their quality
standard within the trust so that they can deliver quality and emergency services to the accidental
patients. Despite of this, another system to manage and monitor quality standards specified by SCAS is
through focusing on providing proper training to their employees and worker to improve their services
with enabling proper quality standards.
3.2 A quality culture to ensure continuous monitoring, evaluation and development of the process
A quality culture to ensure continuous monitoring, evaluation and development of the process
can be done through structured and systematic processes (Eastham and et.al., 2014) The continuous
monitoring, evaluation and development can be possible when organization create a culture in the
organization which is customer focussed. It also collects and analysis the data which supports the
critical components to the system. Effective quality culture needs supports from ongoing organizational
structure, process and staff transitions.
The quality culture can accomplished by the integrated system which should be process
centred, has total employee involvement and should be customer focussed so that they may render
proper services to the service users. With the quality culture operation director can also ensure
maintaining quality among the medication services so that they can provide quality care to the patients.
3.3 Recommend improvements which align with the organisation’s objectives and goals
Improvements which align with the organisation’s objectives and goals are as recommended.
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Firstly, SCAS should increased the operational margins which helps them to work smarter and more
efficiently. This helps in boosting employee productivity which lead to increased operating margins
and profitability for the company. Secondly, SCAS should executes company strategy more quicker by
enabling the management team to allocate their resources more effectively (Simons, 2013). This will
increase the overall efficiency as well as increase the chances of goal alignment. Lastly, SCAS should
reduced their employee turnover because it will affect the productivity of employees as well as
organization.
The further recommendations for improvement include that SCAS must engage in the activities
that will support in encouraging the staff performance that is it may also result in reducing the rate of
absenteeism as well as it will also motivate their staff. The recommendation include providing training
sessions to their employees and staff so that they can improve their services and provide quality
medication services to the patients. Training plays significant role in aligning the SCAS objectives so
that they may easily attain the required improvement.
3.4 The wider implications of proposed changes within SCAS
The implications of proposed changes within SCAS are as reported. The organization is
focussing on its target rather than on the customer satisfaction and the quality standard. This should be
avoided in the organizations by various implications which helped SCAS to retain its position in the
market (Miner, 2015). The staff turnover is major issue in the organization which should be restricted
by motivating them. For enabling proposed changes within SCAS they must ensure offering the proper
services on the time will helped the organization to attract large number of customer base which will
helped in the customer satisfaction. To reduced the employee turnover, organization can motivate their
employees by giving them incentives, rewards etc. with the help of providing adequate incentives as
well as reward to the staff they can motivate and increase their morale towards the trust that results in
delivering proper medication services to the accidental patients as well as it also deliver quality
services within the emergency teams.
PART 2
4.1 Carry out risk assessments as required by legislation, regulation and organisational requirements
Risk assessment as required by legislation, regulation and organisational requirements are as
carried out. Risk assessment is defined as the method of controlling the risks by eliminating, reducing
or by minimizing it. The legal duties and obligations ensures that all employees and the self employed
should evaluate the risks from their workplace should be assess by their organization in form
systematic examination (Hughes and Ferrett, 2015). There are different approaches for different
organization to assess the risk. Organizational requirements need be assessed systematically and all the
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foreseeable risks should be considered.
Within SCAS health and safety consultant must properly carry out the risk assessment
according to the legislation and regulation requirement so that they can easily assess the level of risk
and hazard within the trust. Through focusing on the required legislation and regulations health and
safety consultant must ensure proper execution of risk assessment process. The process starts with
identifying the risk and hazard within the SCAS. After identifying the risk they must engage in
evaluating the hazards that are associated with the identified risk so that top level authorities can easily
determine the ways to control the hazard as well as associated risk while delivering emergency and
accidental services. The last step within the process include reviewing the risk.
4.2 Health and safety regulations and legislation applicable in specific work situations
Health and safety regulations and legislation applicable in specific work situations are as
demonstrated. The UK health and safety regulations places a duty on employers to assess and manage
risks to their employees (Health and safety law – control the risk and boost your business, 2010).
Employers should also make arrangements for emergencies, accurate information and for health
surveillance etc. Employer should also considered the various aspects of the working environment such
as ventilation, lightening etc. The UK health and safety legislation include:
 Maintenance of safe access and egress to the workplace.
 Dangerous substances should be handled and stored safely.
 Adequate training of health and safety and welfare provisions should be given to the staff.
 Maintenance of emergency aid kit so that practitioners can easily render quick and timely
medication to the patients.
 Trust can also communicate or promote the framed health and safety policies as well as
practices to all the health care practitioners and staff.
 Furthermore, they must also properly conduct the survey among their patients so that they can
easily determine the potential risk factor within the trust.
4.3 Carry out a systematic review of organisational health and safety policies and procedures
Organisational health and safety policies and procedures are to be followed effectively so that a
clear direction for the organization can be set. This policy and procedures will helped in the all aspects
of the business performance in providing consistent improvement. The organization should apply the
systematic approach for implementing the health and safety policy (Hare and Cameron, 2012). This
will helped in the minimizing of the risks and will set objectives for eliminating hazards and reducing
risks. In the health and safety policies and procedures, SCAS should use the standards, Codes of
Practice, guidelines or industry practices etc.
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With the help of proper feedback and review in the trust or SCAS they can systematically
review the policies and procedures of health and safety within the HSC. With the help of taking
feedback they can easily review that organisational health and safety policies and procedures are to be
followed effectively so that a clear direction for the organization can be set. This policy and procedures
will helped in the all aspects of the business performance in providing consistent improvement.
4.4 Practical application of health and safety policies and procedures in the workplace
Practical application of health and safety policies and procedures in the workplace are as
carried out. Codes of practice provides practical guidance for people who have duties under the Work
Health and Safety Act and Regulations which helps in managing risks. This regulations also includes
minimum requirements which set the procedures in writing form and communicates to all workers to
whom the procedures applies (Cradock and et.al., 2013). It also helps in risk management which is a
type of administrative control which is the process that are designed to maximize the risk and to be
notified to the workers.
CONCLUSION
This report concluded that there are different processes and functions which helped in the
achieving the goals and objectives of the organization. For that, organization should maintain quality
standard, operational plan and to implement SMART objectives in their organizations. The other tasks
inculcates the various quality standards and culture as well as the recommendations for achieving goals
and objectives. Furthermore, health and safety regulations, policies and procedures should be implied.
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