Comprehensive Report: Managing Business Activities at ABC Limited

This report analyzes the business activities of ABC Limited, a recruitment agency, focusing on the interrelationship of different processes and functions within the organization. It evaluates the methodology for mapping processes to organizational goals and objectives, assessing outputs and potential issues. The report then outlines plans to promote goals within the author's area of responsibility, including the creation of specific, measurable, achievable, realistic, and time-bound (SMART) objectives. It covers the implementation of systems to achieve objectives efficiently, meet quality standards, and manage risks, including health and safety. The report suggests improvements aligned with organizational goals and the implications of proposed changes, concluding with a comprehensive overview of the company's operations and recommendations for improvement.

MANAGING BUSINESS
ACTIVTITIES

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1Evaluate the interrelationship between the different processes and functions of the
organisation.................................................................................................................................4
1.2Justify the methodology to be used to map processes to the organisation’s goals and
objectives.....................................................................................................................................5
1.3Evaluate the output of the process and the guilty gateways...................................................6
TASK 2............................................................................................................................................6
2.1Design plans which promote goals and objectives for own area of responsibility................6
2.2Write objectives, which are specific, measurable, achievable, realistic and time based to
align people and other resources in an effective and efficient way............................................7
2.3Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting organisational standards of quality.............................................................8
2.4Carry out work activities meeting the operational plan through effective monitoring and
control.........................................................................................................................................9
3.1Design systems to manage and monitor quality standards specified by the organisation.....9
3.2Demonstrate a quality culture to ensure continuous monitoring, evaluation and
development of the process.......................................................................................................10
3.3Recommend improvements which align with the organisation’s objectives and goals and 11
which result in improvements...................................................................................................11
3.4Report on the wider implications of proposed changes within the organisation.................11
4.1Carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken....................................................................12
4.2Demonstrate that health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied.........................................................................12

4.3Carry out a systematic review of organisational health and safety policies and procedures
in order to ensure they are effective and compliant..................................................................13
4.4Carry out practical application of health and safety policies and procedures in the
workplace..................................................................................................................................14
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
There are various business activities which are too signifiant for each and very business
organisation. These business activities can involved finance, accounting, HR, customer service
and production. In these activities HR is one of the important and competitive function. Because
there are various factors which can influenced HR operations in a business unit (Pohl, 2010). The
present report is based on the ABC limited which is a recruitment agency. It provide quality
workforce to its clients in various sectors such as accounting, production, service and so on. The
purpose of this report is to identifying the poor management, inadequate leadership skills and
misuse organisation resources. And make a effective system which can help to overcome these
issues and attain organisational goals and objectives (Trevino, and Nelson, 2011).
TASK 1
1.1Evaluate the interrelationship between the different processes and functions of the
organisation.
ABC company is a recruitment agency whose main function is to hire workforce for its
clients and as workforce plays a vital role in the development of any organisation so ABC
company plays a key role for development of business of its clients. The work of operational
manager is report and advise on the changes made in the organisation (Crane and Matten, 2016).
To do the job of operational manager, the whole organisational structure should be understood:
Any company has the following structure:
 Chief Executive officer: The Chief Executive officer is the senior most executive of the
firm and the key role of the CEO is to manage the overall operation of the organisation.
 Functional manager:This officer is the head of specific department in the organisation
and will report directly to the CEO.
 General staff: The role of the general staff is to implement the decision taken by there
seniors such as CEO and functional manager. They have the most important role as the
directly deals with the customers and vendors
Following are the key functions performed by the organisation:
 Sales and marketing: The role of this department is the generate customers for the
company and market there product in the most innovate way. There role directly impact
the revenue of the organisation (Forsgren and Johanson, 2014).

 Human Resource: The role of this department is to enhance the performance of the
employees of the company and providing various benefits of the employees to retain the
existing talent.
 Accounting : There major role is to prepare Financial statement, maintaining the
financial controls and payment of statutory dues.
1.2Justify the methodology to be used to map processes to the organisation’s goals and
objectives.
A process mapping is an technique where workflow is converted to reality, which defines
that what entity does, how the business process is carried and how it should be done in order to
enhance the performance of the organisation, it also involve the determining the success of
business (Osterwalder and Pigneur, 201). To make a business plan successful communication
plays a very important role, there should be adequate communication with-in the organisation so
that every person in the organisation is on the same page regarding the objectives of the company
. Following is the diagram which state that production, planning and human resource function are
directly related to customer-satisfaction in relation to ABC company.
KEY SECTORS CORE FUNCTIONS
Finance Sectors Preparing the financial plan for strategic growth
Production Sectors Aiming for high customer satisfaction by
providing them quality products
Marketing Sectors Identifying new market and following innovate
approaches to increase the sale in existing
marketplace.
Purchase Sectors Buying the best available Raw material in most
cost effective manner (Turner, Swart and
Maylor, 2013).
Planning Sectors Develop new strategies to increase the
performance of the organisation.
Human Resource Sectors Recruiting skilled personal and providing them
adequate training.

Logistics Sectors Transportation of right product at right place
Quality Assurance Testing of the product before making final sales
to the customer (Toppinen and Korhonen‐Kurki,
2013).
1.3Evaluate the output of the process and the guilty gateways.
ABC company is an recruitment agency which provide functions relating to human resource to
its clients and plays an important role in the performance of the organisation. Output of a
recruitment agency is the providing of the competent employees to its clients. To provide the
quality gateway on the output of the process following risk have to overcome by the
organisation:
 Skill Shortage: If there is shortage of skilled and talented people in the market which will
hamper the growth of the organisation. Recruitment agency makes money by hiring the
right people for the organisation (Tan, Shen and Yao, 2010). ABC company can
overcome this risk by collecting and analysing the data of the skilled people looking for
the job in the market and hiring them as per the business agenda.
 Ethical and Behavioural Risk: The key task of the recruitment agency is to hire people
with higher ethical standards and they comply with the rules and regulations formed by
the organisation. If the people in the organisation does not have high ethical standard than
they can indulge them in any task which can hamper the company. ABC company
overcome this risk by making the proper background check of the people they are
interested in hiring (Edward Freeman, 2010).
 Compliance and Regulation Risk: Every Human resource team has the major task to
provide adequate training to the employees of the company so that they do not involve
themselves in any unlawful activity. Employees should be told that severe penalty will be
imposed of any employee engage themselves in illegal activities. ABC company can
overcome this risk by organising training seminar for the people they are interested in
hiring.

TASK 2
2.1Design plans which promote goals and objectives for own area of responsibility.
ABC company forays into recruitment activities of the organisation. The main motive of such
organisation is to provide the skill and talented workforce to its client organisation (Lacity, and
et. al., 2011). Each firm has to establish various business goals and try to achieve them in a
specified period of time. The goals can be achieved by the organisation by taking right decision
in the right direction. Following is the plan to promote Goal and objectives of the organisation.
 Making a relationship between the mission statement of the company with the goals
which will help in defining the major goals of the company and achieving them by
taking series of action such as increasing brand awareness, enhance the performance of
staff, improve customer service, etc. (Sadiq and Governatori,2015).
 Using techniques to make goals which will assist the company in achieving its overall
objectives. The goals should be drafted considering the positive outcomes but
sometimes goal should be made to avoid any common risk which can be faced by such
company in that industry. This can be done by following Eliminate approach i.e. what
are the things company should get rid off.
 All the important bases should be covered while making and promoting the goals of the
organisation such as increasing the daily effectiveness and efficiency of the
organisation, goals related to problem solving like quality of service, development
goals, innovation goals, profitability goals which is No. 1 goal for profit making
organisation (Corsaro, 2014).
 Make the final choices of the goals which are absolute and essential for the business
success.
2.2Write objectives, which are specific, measurable, achievable, realistic and time based to align
people and other resources in an effective and efficient way.
People working in and for the organisation are one of the most important asset of the
organisation. ABC company chooses SMART technique to enhance its performance.
Specific: Company should provide there products to the customer in order to fulfil there
overall objectives.

Measurable: Every firm should focus on increasing there revenue and establishing good
relationship with clients
Achievable: Organisation should improve customer relationship and provide customer
satisfaction to retain its existing customer-base.
Realistic: Company should focus on the objectives which can be achievable realistic with
the source available with the organisation (O’Riordan and Fairbrass, 2014).
Time: In the ideal objective the company should provide specified time in which the
objective can be achieved by the organisation.
ABC company should increase there focus on CRM. Due to bad leadership the firm have to
face various set backs. ABC company should use various CRM software to be more engaged
with there customer. ABC company is losing its market share so it should target new market for
the new customer-base. ABC company should also improve its process of hiring employees so
that most skill and talented person can be recruited. SAP and ERP software can be used by ABC
company to target the company objectives and creating relationship with the customer to
increase the revenue and generate huge profits (Kaplan, Norton and Rugelsjoen, 2010).
2.3Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting organisational standards of quality.
To achieve the objectives in a most efficient way and provide standard
quality to product to consumer various Project management Tools can be
used such as Gantt Chart, Critical Path Analysis and Risk management Tool.
Project management Tool are the tools which are used to plan a project and
provide a more comprehensive goal setting definition.
Gantt Chart: This chart is prepared to illustrate the schedule of the project.
It provide the start and the finish date of the project and breakdown of
specific task to achieve the target completion date. Gantt Chart helps in
determining how much time a project should take for completion and
planning an order in which task should be completed (Andersen and Kragh,
2013).
Critical Path Analysis: It uses algorithms technique to differentiate between
critical and non-critical function performed by the organisation so that
project can be performed on time. With the help of CPA project completion

can track and scheduling can be done accordingly. The manger of ABC
company should lay down responsibility, activities and duration in such a
way that this project will not get delayed.
Risk Management Tool: This tool helps the business in identifying the future
risk which can be faced by the organisation. It also assist to prioritize the
resources so that impact of any unfortunate event can be minimized and
make the organisation less prone to risk without compromising on the
performance of the organisation. ABC company manger should use proper
risk management tool so that adverse effect of any decision can be
minimised (Naidoo, 2010).
2.4Carry out work activities meeting the operational plan through effective monitoring and
control.
Effective monitoring and controlling is necessary for meeting the organisational goals
and objectives. Development of any product provides growth to a company and for developing
any product ABC limited needs to follow two steps. These two steps are mentioned below :
Specifications establishment and development :
ABC company and sales of its product will get a boost up if the design of its product and
its specifications are developed and unique. A detailed market research is necessary for the
specification of product as through market research various data has been collected from various
customers (Ruggie, 2011). ABC limited needs to upgrade its technological strength on a periodic
basis so that they can get better development in their product. In order to maximizing its sale and
profits company needs to produce new product with good quality in order to attract more
customer and to meet their pre plan goals and objectives. An organization needs to purchase raw
material for making new products and from their suppliers and try to make new goods which
attract more customer and increase its earning efficiency as well. Company have to minimize
their risk and cost and maximize their profits by designing attractive products, quality of their
goods are must be better and durable in nature. Coordination between employees and
management is a important element in any organization which can be build with the help of
Quality management of ABC company. Leaders and managers of company must assist ABC
company in production of best quality goods and services and maintain image in a international
market. Reasonable price of a particular product attract more consumer for company and able to

increase level of earning. All the members of company need to complete their task in a time and
efficient manner in order to meet their desired goals and objective (Schiuma, 2012).
3.1Design systems to manage and monitor quality standards specified by the organisation.
Managing quality is one of the critical and crucial for each and every business
organisation. Quality products and services help to increase customer satisfaction which can
leads to enhance loyalty. Therefore, it is essential for ABC limited is to meet the customer
expectation through provide high quality goods and services. In order to design and monitor such
a system, company can use various tools and techniques which as given below:
Total quality management: This is one of the approach where a company can integrate
all organisational functions such as finance, marketing, HR, and production in order to
concentrate on the meeting customer needs and firm's goals. ABC limited required that to make
an effective TQM system in the business unit in order to meet the needs of their clients (Awais
and Manzoor, 2010). For this, they can make a effective recruitment and selection process which
can help to get talented workforce for their clients. To improve the client satisfaction level. It is
essential that they have to provide enough training sessions to their staff according to the needs
of their customers and supply these workforce on right time.
Quality assurance: This is one of the significant element in the quality. In this approach
company requires to established their standards and meet their current outcomes with them. It
can help top improve their performance and increase the client satisfaction level. Therefore,
ABC limited is required that to make standards and meet these with their current recruitment. It
can help to achieve their goals and objectives effectively.
3.2Demonstrate a quality culture to ensure continuous monitoring, evaluation and development
of the process.
Quality is a continuous process which requires an effective monitoring and culture in
order to maintain high quality standards, it is the responsibilities of functional manager of the
organisation is to working together and meet customer and shareholders expectation
(Henningsson and Carlsson, 2011). TQM will ton achieve if company's culture like language,
communication process, chain of command and work culture. There are the following process
which can ensure that the quality monitoring, evaluation and development:

Prevention: There are large number of staff which are semi skilled done in the company.
The talented and best candidates has to be chosen and send for the training. It can help to
prevention of unskilled staff in the company and enhance the quality of the firm.
Inspections: This is next stage where ABC limited is required that to inspect candidates
details such as skills, capabilities, education and so on. It can improve their product quality at the
high standards and meet their expectation effectively.
Correction: It is natural that mistakes and errors can be occurred at the workplace. In
order to overcome these mistakes company can recall their staff from its clients and provide
training and development session for them (Lazarte, and et. al., 2013).
Development: This is the responsibilities of HR manager of ABC limited is to
conducting training and development programme from their staff. The make sure that delivering
quality workforce to their clients. For this, they required for constant improvements, regular
updating and provide ZERO defects product to their customers.
3.3Recommend improvements which align with the organisation’s objectives and goals and
which result in improvements.
This is essential for business organisation is to improve their products and services over a
period of time. It can help to increase the customer satisfaction and enhance loyalty towards the
firm's image and products. There are various theories which can be used by ABC Limited in
order to improve their customer services (Lai, and Ong, 2010). Six sigma theory is one of the
best approach which are used by various business units. It can help to attaining their goals and
targets and measuring performance in their overall processes. Therefore, firm's are always follow
the principle of “Null” defect. Six sigma is a metamathematics approach which can help in
define, measure, analyse and improve their overall organisational process. Firm's adopts this
“tool of quality” this will align with the aims and objectives of the organisation. The aims and
objectives of the choosing tool is to improve the problem facing the company so that will provide
talented staff and become more productive and efficient and meets clients satisfaction and
requirements (Pohl, 2010).
3.4Report on the wider implications of proposed changes within the organisation.
Six sigma method for quality improvements will also help to ABC company to reduces
the recruitment cost and errors. There are following advantages of Six Sigma as given below:

Customer satisfaction: Six sigma help to increase the quality of firm's products which is
signifiant for their clients. Therefore, ABC limited HR manager make sure that they monitoring
staff performance and provide rating to them. To overcome their performance and productivity
they have can also provide training and development to them.
Reduction in operational cost: There are various cost involved in ABC limited which
can increase due to bad quality. Because they have to provide training to them over a period of
time. SIX sigma methods help to selection in to best staff form the pool of applicants and
reduction in to their training programme cost (Trevino and Nelson, 2010).
Effective utilisation of resources: Quality control ensures maximum utilisation of
available resources thereby minimising wastage and inefficiency of every kind.
Reduction in inspection cost: In order to maintain high quality standards a company
required to conduct inspection to check the quality. It can takes lot of time of cost which is not
good for ABC limited. For this, they required quality inspector which are also incresa their cost.
Therefore, to prevent such cost organisation can adopt six sigma which can increase their
profitability and revenue (Crane and Matten, 2016).
4.1Carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken.
There are various laws and legislation which should be followed by each and every
business organisation. ABC Limited required that to strictly follow these policies at their
workplace. It can help to increase the relationship between firm and staff. These legislation as
given below:
Health and Safety at Work act, 1974: This is one of the most important law which is
related with the health and employee welfare within the United Kingdom. This act is defines the
role and duties on company, employee and contractors which can supply these workforce to the
another organisation. It is essential for ABC limited to make sure that their clients provide
minimum health and safety measure at their workplace. Risk assessments is very crucial in all
business units which can protect the potential losses (Forsgren and Johanson,2014O). It also
influence firm's image in the public, therefore all small and large enterprises are focused on their
safety standard at the workplace.
It is also important to increase firm's productivity and performance.

National minimum wage act 1998: This is another legislation which is related with the
minimum wages. There are different wage rate which are set by the government authorities.
These prices have to followed by all organisation in order to operate their business practices in
the country.
4.2Demonstrate that health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied.
As per the above discussion there are various laws and legislation which are directly
related with the health and safety of the employees (sterwalder and Pigneur, 2010). These
policies have to followed by the each business organisation. These legislation can be discussed in
the following table:
Health and safety Act 1974 Business entity duty Employees duty
Health and safety policy 1968
Fire prevention Act
First Aid
According to this act all
enterprises make sure that to
adopt code of conduct and fair
business practices at
workplace. There are various
safety and security measures
which have to set by the
government (Turner, Swart
and Maylor, 2013).
This is the roles and
responsibilities of a business
units is to provide all safety
arrangements in order to
prevent any potential accidents
at the workplace.
They are also responsible for
providing training to their staff
over a period of time. It can
leads to reducing accidents
It is important for employees
that to use machines and tools
in a appropriate way which can
overcome the accidents rate at
the workplace. They are also
right to get sufficient training
to operate firm's machines and
tools.

rates and enhance the
productivity and performance
of the employees (Toppinen
and Korhonen‐Kurki, 2013).
4.3Carry out a systematic review of organisational health and safety policies and procedures in
order to ensure they are effective and compliant.
There are various health and safety policies for each and every organisation in order to
prevent accidents rate at the workplace. Most of these policies are practices in the manufacturing
and construction industry where accidents rate are too high as compare to other sectors.
Therefore, ABC Limited can make their health and safety policy which can help to reducing the
potential risk (Tan, Shen and Yao, 2011). There are following health and safety policy of the
company:
Particulars Evaluation Recommendations
Fall at workplace It is the responsibilities of staff
of the company have to clean
dry floor and meet their safety
code of conduct set by the top
management.
ABC Limited make sure that
all floor are ready to exercise.
It can help to reducing the
upcoming hazards.
Tools, machines, computer and
other equipments
There are various tools and
equipments at the workplace
such as heavy machines, pens,
computers, pens, electrical
components are must keep safe
which can avid explosion and
heat from their staff (Edward
Freeman, 2010).
Company requires that to
maintain their equipment ready
and also replace older
equipment which are not
useful for the employees.
Explosion The fire cylinders to
extinguish fire must be in
place in every office and their
ABC Limited is to maintain all
these facilities and provide
services on a regular basis

fire alarm system, and
emergency exit are required to
ready any time whenever its
required.
which can enhance it services.
4.4Carry out practical application of health and safety policies and procedures in the workplace.
In the EU, there are no fix policies and procedures on how a company can carry out their
risk assessments. There are different rules and legislation for each and every country which
should be applied by the business organisation.
 Risk must be determined by the company and take corrective action in order to overcome
their hazards and eliminating risk. For example, in case of fire, all emergency exit should
be ready for use by the staff of the company. Apart from that their emergency system
such as fire alarm system and fire distinguish system must be ready for use (Lacity and
et. al., 2011).
 ABC Limited also required that to contact with local police and concerned government
authorities such as fire department which can be help to the company and rescue them
immediately.
CONCLUSION
In the above it has been discussed that business activities management of ABC Company,
which is an recruitment agency. The company is facing various issues such as acquisition of new
customer due to working of management, compliance issues. ABC company can resolve all its
issue if it establish interrelationship of all business process. The company can achieve its desired
goals and objectives if it follows the steps as discussed above such as SMART technique and
project management tools. In the above report we have designed and determined the quality
standards, quality culture and report the wider implication of the proposed changes to improve
organisational performance. The report determine the health and safety regulation of the
organisation and a systematic review is carried to ensure that there is proper management of
health and safety in the workplace and it also ensure that relevant acts formed by the legislation
are complied by the company.

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