Managing Business Activities: Nissan Motor UK Limited Analysis

This report evaluates the management of business activities within Nissan Motor Manufacturing UK Limited, focusing on the interrelationship between different processes and functions. It justifies the methodology for mapping processes to organizational goals and assesses the outputs and quality gateways within the operations department. The report designs operational plans using Management by Objectives (MBO), sets SMART objectives, and discusses implementing systems like Gantt charts to achieve these objectives efficiently. It also explores quality management systems like Total Quality Management and ISO 9000, and recommends improvements across organizational functions. Finally, the report addresses health and safety regulations, risk assessments, and policy reviews to ensure workplace compliance and safety within Nissan.

MANAGING BUSINESS
ACTIVITIES

TABLE OF CONTENTS
Introduction......................................................................................................................................1
LO1..................................................................................................................................................2
1.1 Evaluate the inter relationship between the different processes and function of the
organization.................................................................................................................................2
1.2 Justify the methodology to be used to map the processes to the organization’s goals and
objectives.....................................................................................................................................4
1.3 Evaluate the output of the processes and the quality gateways in the operations department
of Nissan......................................................................................................................................5
LO2..................................................................................................................................................6
2.1 Design plan by applying MBO ( Managed by Objectives) or planning hierarchy for your
own areas of responsibility..........................................................................................................6
2.2 Write at least three SMART objectives relevant to your operational plan to align people
and other resources in an effective and efficient way..................................................................7
2.3 Implement appropriate systems to achieve objectives in the most efficient way, on time, to
budget and meeting standards of quality associated with Nissan................................................8
2.4 Carry out work activities within the operational plan meeting the operational plan through
any monitoring and control the process.....................................................................................10
LO3................................................................................................................................................11
3.1 Design any two standard systems can be used by Nissan to manage and monitor the quality
standard specified......................................................................................................................11
3.2 Describe how Nissan can implement quality culture to ensure continuous monitoring,
evaluation and development of the process...............................................................................12
3.3 Recommend two improvements on the performance across different organizational
functions of Nissan that is aligned with the organisation’s goals and objectives......................13
3.4 Report on the wider implications of proposed changes and the possible impacts and
barriers within Nissan................................................................................................................14

LO4................................................................................................................................................15
4.1 Carry out risk assessments as required by legislation, regulation and organisational
requirements, ensuring appropriate action is taken in the context of your area of responsibility
or any department at Nissan......................................................................................................15
4.2 Demonstrate how health and safety regulations and legislation applicable in specific work
situations are correctly and effectively applied at Nissan.........................................................16
4.3 Carry out a systematic review of health and safety policy and procedures in Nissan to
ensure they are effective and compliant with legislation...........................................................17
4.4 Carry out practical application of health and safety policies and procedures in the
workplace...................................................................................................................................18
Conclusion.....................................................................................................................................19
References......................................................................................................................................20

LIST OF FIGURES
Figure 1: Organizational Structure of Nissan..................................................................................3
Figure 2: Planning by Objective......................................................................................................6
Figure 3: Breakdown of CRM process............................................................................................8
Figure 4: Gantt chart for CRM Process...........................................................................................9
Figure 5: Total Quality Management............................................................................................11

LIST OF TABLE
Table 1: Process Mapping of Nissan...............................................................................................4

Introduction
Management of business activities involves various skills and abilities to manage the various
processes at the workplace to improve the efficiency and effectiveness of business. The report
focuses on evaluating the interrelationship between the different processes and functions of the
Nissan Motor Manufacturing UK Limited. Map process and quality gateways of the processes
are evaluated to accomplish the goals and objectives of an organization. The report focuses on
designing plans to promote goals in an efficient manner. Appropriate systems like Gantt chart
are utilised to achieve the objectives on time. It also designs systems to ensure the quality of
processes by monitoring, evaluating and developing various processes. Last task of the report
focuses on managing the health and safety measures at the workplace.
Nissan Motor Manufacturing UK Limited involves in manufacturing and selling of cars
worldwide. Its production facility is divided into body assembly, paint and final assembly. It has
its manufacturing plant in Washington, England, Tyne and Sunderland.
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LO1
1.1 Evaluate the inter relationship between the different processes and function of the
organization
Mission of Nissan Motor Manufacturing UK Limited: Its mission is to offer innovative and
unique automotive products and services to all of its stakeholders in association with Renault.
Vision: The vision of Nissan Motors is to satisfy the customers by any means. It develops
products and services for long term growth of the business. It involves all its stakeholders
including shareholders, customers, employees and dealers which is the major vision of business
of Nissan Motors (David et.al 2017).
Business Process: There are various business processes that includes
1. Management Process: This process involves various changes in management and
strategic planning within an organization
2. Operational Process: It involves the basic processes such as customer services,
marketing, sales, human resource management, etc.
3. Supporting Process: It includes processes that support operational processes like finance,
accounting, etc.
Organizational Structure: Nissan follows the hierarchical organizational structure. The top
level management is responsible for taking various decisions for the growth of business. The
middle management and lower lever employees are to implement the actions and decisions
announced by top managers in an organization.
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Figure 1: Organizational Structure of Nissan
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1.2 Justify the methodology to be used to map the processes to the organization’s goals and
objectives.
Process Mapping can be defined as the visual representation of the facilities in the organization
which helps to understand and identify the process of work. It includes its core processes and
activities related to the processes. Process Mapping helps in linking the core functions of Nissan
with its objectives and goals (Chang, 2016).
Table 1: Process Mapping of Nissan
Processes of Nissan Activities
Finance Helps in managing all the finance matters
R & D Development of new and innovative products
CRM Helps to associate with customers
Marketing Promotion of products and services
Sales Selling of products
Production Manufacturing high quality of products
HR Recruitment and selection of employees
Logistics Management of inventory
Quality Assurance Quality check of products
The above mentioned processes are mapped to achieve the goals and objectives of an
organization. R & D helps to develop new products which are the mission of Nissan Motors.
CRM, Sales, Marketing and HR department focus on increasing the sales which increases the
profit and revenue of Nissan.
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1.3 Evaluate the output of the processes and the quality gateways in the operations department of
Nissan
Nissan Motor Manufacturing UK Limited deals with the manufacturing and selling of motor cars
worldwide. It makes all the efforts to achieve the mission of an organization. R&D department
focus on developing new and innovative products. The business processes and its objectives are
highly related to achieve the goals.
Human resource Management of an organization is responsible for maintaining the quality of the
services. Its abilities and skills can be developed with the help of training processes. Existing
management systems can be improved by adding the new objectives. Existing employees can be
retained with the help of effective human resource management. HR policies must be followed
efficiently to reduce the turnover.
Quality Gateway ensures the delivering of products and services with high quality to satisfy the
customers (Augusto et.al.2016). Therefore, quality assurance is done before delivering the
product to the product. This can be done by QA department within the HR system. HRM of
Nissan helps in assuring the ISO codes in the processes.
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LO2
2.1 Design plan by applying MBO ( Managed by Objectives) or planning hierarchy for your own
areas of responsibility.
The objective of Nissan is to develop new and innovative products. The new product
development attracts already existing as well as new customers. Nissan have already developed
‘The Nissan Leaf’ which is an electric car with higher capability of long range (Aven and Krohn,
2014.). The new development strategy involves various planning processes which are explained
as below:
Objectives: It indicates the future conditions which are necessarily considered by the
management of Nissan.
Actions: It involves various steps that are taken to achieve the goals and objectives.
Implementation: It is the process in which actions are implemented to achieve goals and
objectives.
The plan of action in this task is to implement the efficient CRM process in Nissan by utilising
the above explained planning process. It helps in gaining the competitive advantage in the
market. It involves determination of issues, identification of alternatives to resolve the issue,
implementation of alternative, as well as adoption of monitoring processes.
Figure 2: Planning by Objective
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2.2 Write at least three SMART objectives relevant to your operational plan to align people and
other resources in an effective and efficient way.
SMART Objectives are referred to as Specific, Measurable, Agreed, Realistic and Time Bound
(Ritu Raj, 2018). Operational Planning is related to the efficient management of CRM process
which helps in alignment of resources in an efficient. SMART objectives can be explained for
efficient CRM planning and it includes:
Specific: It involves explanation of goals and objectives so that it can be understood by the
employees and can take necessary steps in achieving it. It also helps to develop a connection
with customers.
Measurable: There is a measurable increase in sales of ‘The Nissan Leaf’ which is an electric
car by 25%. It sells over 1455 units in the year 2016.
Agreed: It helps in identification of resources that will help in achieving the objective. It
improves the satisfaction of customers.
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