Evaluating Business Activities and Processes at ABC Company

This report provides a comprehensive analysis of the business activities at ABC Recruitment Company. It begins with an evaluation of the interrelationship between the different processes and functions, including the organizational structure and existing culture. The report justifies the methodology used to map processes to the company's goals and objectives, followed by a valuation of outputs and quality gateways. Task 2 focuses on developing plans for areas of responsibility, setting SMART objectives, and implementing systems to achieve objectives on time. Task 3 examines systems required to manage quality standards and recommends improvements aligned with organizational objectives. Task 4 addresses risk assessments and the application of health and safety policies. The report concludes with recommendations for improving the company's management system and operational efficiency.

Managing Business
Activities

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Evaluate the interrelationship between the different processes and functions of the ABC
company......................................................................................................................................1
1.2 Justification of the methodology to be used to map processes to ABC company's goals and
objectives ...................................................................................................................................4
1.3 Valuation of the outputs and quality gateways.....................................................................5
TASK 2............................................................................................................................................6
2.1 Developing plans for area of responsibility in ABC Company............................................6
2.2 SMART objectives to align people and resources efficiently...............................................6
2.3 Implementation of appropriate system to achieve the objectives on time...........................7
2.4 Meeting the operational plan through monitoring and control.............................................8
TASK 3............................................................................................................................................9
3.1 Systems required to manage and monitor quality standards of ABC Company...................9
3.2 Quality culture to ensure continuous monitoring, evaluation and development of..............9
the process..................................................................................................................................9
3.3 Recommendations for improvements which align with the organisation’s objectives.......10
3.4 Implications of proposed changes within the organisation.................................................10
TASK 4..........................................................................................................................................11
4.1 Carry out risk assessments as required by legislation, regulation and organisational
requirements ensuring appropriate action is taken....................................................................11
4.2 Effective application of the health and safety regulations and legislations........................12
4.3 Systematic review of organisational health and safety policies and procedures................12
4.4 practical application of health and safety policies and procedures.....................................13
CONCLUSIONS............................................................................................................................13
REFERENCES..............................................................................................................................15

Illustration Index
Illustration 1: Organization structure...............................................................................................4
Illustration 2: Process map...............................................................................................................5

INTRODUCTION
Managing business activities are also known as business activity monitoring(BAM),most
of organization follow this managing activities because by this they can easily minimize their
risk and raise the profit and brand image of the organization. These actives are based on
functional structure where planning and development department divide the whole work into the
teams and appoint one team leader (Trevino and Nelson, 2010). By applying these strategies they
can easily evaluate the performance of each section. Moreover,head department raise the
efficiency of employees by giving them appraisal, motivation, promotions. Managing business
activities are based on some standard format which are as follows. Like first planning department
collect the whole data and compare with their company previous data (Pohl, 2010). Then this
department provide the final report to head department and head person of the firm take final
decision which are beneficiary for the company and employees as well. Further, this activity
clear the role and responsibility like who will give the instruction and who will follow it. by
proper motivation employees raise the level of efficiency and give their best potential to the
organization. Present report is based on ABC recruitment company,it is recruitment company
which hire right candidate on right place. But nowadays this firm,follow lots of problems which
are related to the head management system. So company management department want to
change their strategies and improve their system. This report also include the role and
responsibility of head department for the organization. The vision, mission and changing
environment of company have been covered in this report.
TASK 1
1.1 Evaluate the interrelationship between the different processes and functions of the ABC
company
ABC company business process and functional
This company management system are based on three level where first one is based on
how ACB manager manage their management and divide the whole work into the teams. The
second one is based on how the leader of the firm clear the mission and vision of the
organization and clear the role and responsibilities in all members. The last on is belonged to
support groups (Burgelman,2012). The board of director time to time check company mission,
vision and goals and for this they change their management strategies. This company structure is
free like anyone can easily share their ideas and views to each other. Furthermore,company is not
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only dealing in recruitment process there are also some other department which are based on
IT,finance, marketing etc (Polese and Russo,2011).
Existing culture of ABC company
According to the case study,it shows that the recent management system of ABC
company is not manager (Eckerson, 2010). All people doing their work as they want. Employees
take all the decision without take a suggestion from head department all these things put a
negative impact on the current image of organization. The profit and market share of the
company goes down. Due to all these no stakeholders are ready to invest in this company.
Organization structure of ABC company
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3
Illustration 1: Organization structure
(Source: Organization design and structure, 2016)

The structure of the castigation represent the hierarchy, culture and rules and
responsibility to each one. In ABC company,board of directors and head department take all the
decision but for this first thy take a suggestion from each department. By this head department
create a positive environment at the workplace (Forsgren and Johanson, 2014). In middle level
all team leader plays their roles and responsibilities. They guide their team members and allot
them work. Moreover, time to time organized training program where they teach them how to
develop their efficiency and capabilities. On other hand, team members also motivate their
employees by appraisal, promotions and incentives (Camarinha-Matos and Rabelo,2013). At last,
in lower level all workers come, they all are the backbone of company and by their efforts they
beat thee target of the company.
1.2 Justification of the methodology to be used to map processes to ABC company's goals and
objectives
ABC company process map
For better process in internal environment ABC company follow their standard format of
recruitment, where HR department first take the resume of the candidate and then select the final
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Illustration 2: Process map
(Source: Organization process map, 2016)

candidates. By follow their standard format firm save their time and money (Achtenhagen and
Naldi, 2013). By this, they invest this money in other department.
ABC company mission, vision and objectives
 Company mission is based on to hire the best candidates who are totally capable for the
post and raise the image of the organization.
 ABC company vision is based on to maintain their brand image and beat the competition
in to the market by providing best services to the clients.
 To maintain the value of organization firm support their morale system.
 In strategic management company try to maintain proper communication so by this they
can easily clear the doubts and roles and responsibilities (Managing Business Activities,
2015).
Major objectives of ABC company
 This company try their best to provide best and effective services to their customers.
 For this they time to time take a feedback and as per customers reviews change their
management strategies.
 Update their technology
 Try to maintain the positive relationship with each department.
1.3 Valuation of the outputs and quality gateways
ABC head department know this that customers are the back bone ad main asset of the
organization. So for this, planning and development department time to time take a feedback
from the customers. By this thing they can easily understand their actual need and desire from
the company. Due to this head department change their management strategies and provide the
best services to the customers (Polese and Russo,2011). When company follow this structure so
customers feel that they all are important part of the organization by this firm raise their brand
image (Gharajedaghi, 2011). Moreover, ABC company adopt all the latest technology in their
internal environment for example, company make their website, by using this site customers can
easily book their order and share their views to the organization. Furthermore, company save
their all data which are related to the employees, Customers in cloud computing. Company also
provide WiFi facilities to their company driver so they can easily find out the way and on time
deliver all the order of the customers.
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TASK 2
2.1 Developing plans for area of responsibility in ABC Company
Change is a necessary part of the organization, if company change itself as per the
competition so they are not able to beat the competition. ABC company put this thing in their
each department , so for this their planning and head department change their planning. For
example, ABC company change their working structure Ike their head department divide their
whole work into the team(Mole, 2011) . By applying this thing head department can easily put
their concentration in each department. Moreover,team leader divide the work to the employees
as per their working skills and efficiency. Top level management,appoint one team leader in each
team who guide their employees and time to time motivate them. By doing this , they can easily
solve the problem of their staffs members and create a positive relationship with each
department. On other hand, by taking the feedback company can raise their profit and know their
positive and negative points (Aaker and Joachimsthaler,2011). Company make one website
where they take a feedback from their customers and by using the website customers share their
reviews and give a ranking to the company.
2.2 SMART objectives to align people and resources efficiently
The main problem which ar facing by the ABC company's their management system is
not goods this thing put their negative impact on the organization profit and brand image. The
major problem which are facing by the company is all people are dong their work as per their
own thoughts (Camarinha-Matos and Rabelo,2013). So company first clear the role and
responsibility in each section. By these people can now like who will give them instruction and
which process they will follow at the time of work. Moreover , company follow the SMART
objectives for better efficiency and they are as follows:
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Specific (S)- In this team leader clear the structure of role and responsibility to their staff
members.
Measurable (M)- Firm increase their profit by 10% at the end of the year.
Achieve (A)- To beat the competition ,firm have ti achieve their revenue by 20%
reals-tics (R)- To maintain their all natural raw material and sources and increase the
revenue of the organization by 10%
Time frame (T)-In this company decide the time which are based on how much time firm
want to achieve all the aspects.
By adopting SMART objective firm can know the problems which are based on company
and how company clear all the problems on time (Hammer, 2010). For better development
company time to time take a feedback from their staff members and a per the review of staff
members they change their strategies and change negative points into the positive points.
2.3 Implementation of appropriate system to achieve the objectives on time
For achieving the goals and objective of organization it is important for the company to
create an appropriate management system. The current management system of ABC company's
not good so they change their system and use planning, formulation and operation activities in
the internal environment (Wilkinson, 2010). In this each department plays the role, for example,
planning and development department of ABC company make a plan for the firm, financial
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department analysis the budget for the plan,HR department recruit capable candidates for the
organization and head department take care of all these things. By applying all these things. Firm
can easily maintain their quality (Hull and et.al., 2010). On other hand, by this firm can easily
gain more profit and compare to their previous days. Moreover, it is important to analysis the
worker performance, so for this company use balance scorecard where they analysis the positive
and negative aspect of staff member's (Selznick,2011). Board of director clear the mission and
vision of the organization so worker can easily know like what work they have to do for beat the
target of the company.
2.4 Meeting the operational plan through monitoring and control
According to case scenario it repents that the current management system of organization
is not good, employees do not give their concentration to the firm. So company can use the
report of organization (Wheatley,2010). By using these strategies managers evaluate the
performance of each employees and their promotions and appraisal are based on this thing .the
planing department of ABC company take a review from their customers and according to their
feedback firm know their negative points. Due to this, the human resources' department working
on their negative points and change into positive points. In ABC company, team leader plays so
many roles which are as follows:
 It is head department or team leader duty to check the daily status of work.
 Time to time arrange some person meeting where team leader know the problem of
employees which they are facing into their work.
 According to the reviews of employees HR change the policies which are based on
employees welfare.
 It is company responsibilities to provide good resources to the planning department so
they can easily plan for the company (Camarinha-Matos and Rabelo,2013).
 Time to time take a feedback
 By appraisal, motivation and promotion boost up the potential power of employees.
 Clear the barriers which are available in communication process.
TASK 3
3.1 Systems required to manage and monitor quality standards of ABC Company
According to the present case scenario it has been shows that the head department of
ABC are not able to achieve the monetarism qualities. So for better development it is important
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for the organization to maintain their internal activities and management. Due to this,firm use
total quality management for evaluate the standard of company (Aaker and
Joachimsthaler,2011). By applying this method company can easily maintain their quality of the
products and also raise the efficiency of each department. For more efficiency,team leader
organized some training section for their staff members , by this they raise the efficiency of their
members and raise the standard of work (Spillane, 2012). On other hand, TQM system also
helpful in decision making process because it represents the positive and negative points of each
team and section.
3.2 Quality culture to ensure continuous monitoring, evaluation and development of
the process
Company culture and quality are based on how their head department maintaining their
market position. This approach not only raise the efficiency of their product but also raise the
positive relationship with their other staff rememberer (The Regulatory Reform (Fire Safety)
Order 2005, 2016). By appropriate communication firm reduce the negative impact of lack of
communication. ABC company follow some culture and they are as follows:
communication- The communication process In ABC company is good enough, so by
this head department can easily their convey the message to all department and clear the role and
responsibilities.
Leadership- In ABC company head department divide their whole work into the teams so
b this team leader can easily manage the whole work (Gharajedaghi, 2011). Further, in decision
making process head authority take a suggestion from all department and then taker a final
decision. For better development company use democratic leadership style at their workplace
where head department take a review from their team members and as per the review of team
member they take a final decision.
Control- In ABC company, head authority divide the appraisal, promotion, incentive and
by apply these things they manage the performance of staff members (Managing Business
Activities, 2015). Moreover, this company every month announced star performer of the month.
So all these things raise the efficiency of each employees.
3.3 Recommendations for improvements which align with the organisation’s objectives
ABC company faced so many problems from last few decades and all problems are based
on the management of the organisation. In organisation the management skills of employees is
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