Report on Managing Business Activities and Operational Strategies

This report provides a detailed analysis of managing business activities within ABC Company, a recruitment firm. It begins with an organizational chart and evaluates the interrelationships between different processes and functions. The report explores the company's aims, objectives, and mission, in...Read More

Managing Business Activities

TABLE OF CONTENTS
introduction....................................................................................................................................1
task 1................................................................................................................................................1
1.1 Drawing an organization’s chart and evaluating interrelationship between different
processes and functions of company...........................................................................................1
1.2 Aim, objectives and mission of ABC Company and process map for any one function......3
1.3 Evaluation of output of the process and elements required to build a quality gateway........4
Task 2...............................................................................................................................................5
2.1 Designing a Plan to promote goals and objectives for ABC Company.................................5
2.2 Using SMART objectives, recommendations related to alignment of people and other
resources......................................................................................................................................6
2.3 Implementation of appropriate systems to achieve objectives..............................................7
2.4 Carrying out work activities meeting the operational plan through effective monitoring and
control..........................................................................................................................................7
TASK 3............................................................................................................................................8
3.1 Designing a systems to manage and monitor quality standards............................................8
3.2 Demonstrating quality culture to ensure continuous monitoring, evaluation and
development of process...............................................................................................................8
3.3 Recommendations on improvements aligning with organization’s objectives and goal.......9
3.4 Reporting on the wider implications of proposed changes within ABC Company...............9
Task 4.............................................................................................................................................10
4.1 Risk assessment as required by legislation, regulation and organizational requirements...10
4.2 Correct and effective application of health and safety regulations and legislations............11
4.3 Review of organizational health and safety policies and procedures..................................11
4.4 Practical application of health and safety policies and procedures.....................................11
conclusion......................................................................................................................................12
references.......................................................................................................................................13

TABLE OF FIGURES
Figure 1: Organizational chart.........................................................................................................2
Figure 2: Process map for human resource functions of ABC Company........................................4
Figure 3: Plan to promote goals and objectives of ABC Company.................................................5
LIST OF TABLES
Table 1: Risk Assessment..............................................................................................................10

No table of figures entries found.

INTRODUCTION
Managing business activities is one of the important tasks for attaining aim and
objectives of organization. Financial, operation, marketing and human resource management are
the important functions of a company. So, organization needs to pay attention towards these
functions for getting success (Castorena, Rivera and González, 2013). The current research
project is based on managing business activities and results in different scenarios and situations.
The present study focuses on ABC Company which is a recruitment firm. But, at present, it is
facing some management issues such as inadequate leadership, ineffective management, etc.
Research will try to understand these issues and making efforts to resolve them in an effective
manner. Study will focus on the role of different processes and their outcomes for attaining aim
and objectives of organization. It will shed light on the operational plan and appropriate process
of implementation. Further, monitoring process for further improvement and different
approaches of health and safety at workplace are also being described in the following
paragraphs of report.
TASK 1
1.1 Drawing an organization’s chart and evaluating interrelationship between different processes
and functions of company
According to the given case information, organizational structure of ABC Company is
given below which helps in determining different levels and positions at the workplace.
1 | P a g e

Figure 1: Organizational chart
According to the above diagram, CEO of company is at the top level position of ABC
and at this position; CEO needs to develop appropriate strategies for managing all functions in an
effective manner. In addition, finance manager plays an important role in managing available
and required funds of ABC. Major responsibility of marketing manager is increasing the
awareness of customers about the products and services of ABC Company by using appropriate
channels and strategies of marketing (Hartson and Pyla, 2012). Operation manager needs to
focus on managing production and operation process of the organization. Manager of operation
department is also accountable for low wastage and defects in final outcomes. HR manager’s
responsibility is recruiting appropriate personnel for the vacant position of ABC. At present,
ABC Company is facing some operational issues which can affect the overall performance of
organization. For resolving this issue, firm needs to focus on every process and function of
company.
Relationship between process and functions is described as under:
As per the above discussion, recruitment and selection, financial management, research
and development and advertising and promotion are considered as important functions of ABC.
On the other hand, there are number of procedures which are essential for accomplishing these
2 | P a g e

functions. These processes include number of activities for completing every function. For
example; recruiting a new person for a vacant post is one of the important functions of HR
department. ABC Company uses appropriate recruitment process for fulfilling these roles. It
focuses on different activities such as evaluation of the client’s need, job description and person
specification, screening of candidates, interview, selection of the most suitable applicant, etc.
Therefore, process plays an important role in performing different functions of ABC Company
(Gilmore and Pine, 2014).
1.2 Aim, objectives and mission of ABC Company and process map for any one function
As per the given case study information, aim, objectives and mission of ABC Company
are as follows:
Aim:
To recruit and select appropriate candidates for accomplishing different activities is the
major aim ABC Company.
Objectives:
 To maximize the individual performance by increasing motivation level of employees of
ABC.
 To increase the profit margin of company by reducing total cost of company.
 To suggest appropriate strategies for improving leadership and management of ABC.
 To attain the organizational objectives by managing business activities in an effective
manner.
Mission:
To become the market leader of recruitment and selection industry is the mission of ABC
Company.
Process Map of HR functions of ABC Company:
3 | P a g e

Figure 2: Process map for human resource functions of ABC Company
1.3 Evaluation of output of the process and elements required to build a quality gateway
Process map helps ABC Company in recruiting appropriate candidates in an effective
manner. Outcomes of the above process will help in hiring skilled and experienced employees
for different position of the organization. Along with this, it will help in satisfying the needs and
requirements of client as per their job description and person specification (Gilmore and Pine,
2014). There are some elements which are required to build a quality gateway. These elements
are the outcomes, skills and experience, working culture, etc. Therefore; ABC Company needs to
consider all these elements at the time of managing distinct activities. Appropriate consideration
will help in attaining all objectives and goals in an appropriate way. In addition to this, by
regular monitoring of each and every process and functions, it will also improve the overall
performance of ABC Company. Along with this, organization needs to assure about the optimum
allocation of human resources (Lin and et.al. 2010). It will also help in developing quality
gateway. Along with that, ABC organization needs to assign roles and responsibilities as per the
skills and experience of employees because it will raise the level of individual performance as
well as quality of outcomes. Therefore, all these activities and elements are required to attain all
quality standards in an appropriate way.
4 | P a g e

TASK 2
2.1 Designing a Plan to promote goals and objectives for ABC Company
The following plan will support goals and objectives of ABC Company in effective way:
Figure 3: Plan to promote goals and objectives of ABC Company
 Analysis of the internal and external environment of ABC: for promoting goals and
objectives, ABC Company needs to conduct internal and external audit of organization.
Swot analysis will be best tool for analysing internal environment of the firm. In contrast,
ABC can use Pestle analysis for analysing external environment. Internal audit will play
important role in determining resources and capabilities of the organization to attain
organizational objectives in effective manner (Lazarte and et.al, 2013).
 Making arrangement of training and Development Programme: For completing roles
and responsibilities in effective manner ABC Company can arrange appropriate training
session for developing skills and knowledge of employees. Training will play important
role in improving individual performance which will lead help in attaining objectives.
 Allocation of roles and responsibilities as per the skills and experiences: ABC
Company needs to allocate roles and responsibilities as per the skills and knowledge of
every personnel. It will play important role in motivating employees and providing best
5 | P a g e

outcomes by which ABC Company can attain its mission and goals (Mirchandani and
Lederer, 2014).
 Regular monitoring: ABC Company needs to monitor different activities and measure
the performance of the organization. It will help in identifying all the required changes
for improvement.
Therefore, the above discussed plan will play important role in managing activities and
attaining organization’s goals and objectives in effective manner (Jackson, 2010).
2.2 Using SMART objectives, recommendations related to alignment of people and other
resources
Alignment of the people and other resources is significant for attaining all objectives of
ABC in effective manner. As per the given case study SMART objectives of ABC organization
are as follows:
 Improving leadership and management of the organization.
 To increase the sales of the company by 30% will 2017.
 To reduce the turnover of employees by 5% till the year end.
 To expand business at international level by the year 2020.
Organization’s objectives play very significant role in deciding appropriate activities for
the organization. Along with this, as per the objectives ABC Company should hire appropriate
personnel who have correct skills of leadership and management (Roy and Banerjee, 2012).
Clear and precise objectives help in increasing the level of motivation of every employee by
which each and every employees tries to use their resources in effective manner. It reduces the
wastage of resources which leads improvement in proficiency. Reducing turnover of also one of
the major objective of ABC. For reducing the employee turnover organization should focus on
those factors that can motivate employees and increase their job satisfaction level. Regarding
this, manager of ABC should allocate task and activities as per the capabilities of every
employees (Sharma and et.al, 2010). It will motivate them to improve their performance and
reduce the employee turnover. For international expansion of the business ABC organizations
focus on different growth strategies such as market entry, etc. Regarding this, organization needs
to hire capable human resources for managing different functions at global level.
6 | P a g e

2.3 Implementation of appropriate systems to achieve objectives
There are number of management systems which help in resolving organizational issues
as well as also play important role in attaining goals and objectives. Implementation process of
these systems includes the following activities:
 Maintaining communication: at the time of implementation of appropriate system
organization should assure about to maintain strong communication between different
departments (Pine and Gilmore, 2014). It will help various departments in getting
necessary information on time. It improves performance of every departments which will
play important role in attaining objectives of ABC.
 Resolving organization’s issues: Poor management, employee turnover and inadequate
leadership are major issues of ABC Company. So, for resolving these issues organization
needs to hire a personnel who have suitable skills and experience of management and
leadership. In addition, using appropriate motivational technique ABC can motivate its
employees which will help in raising the level of satisfaction that leads reduction in
employee turnover (Vaask and Pitsi, 2010). Therefore, all these strategies will resolve
organizational issues.
 Regular monitoring: For attaining all objectives ABC organization needs to monitor and
control the output of the firm. Using this activity organization can make necessary
changes for attaining objectives (Forsgren and Johanson, 2014).
2.4 Carrying out work activities meeting the operational plan through effective monitoring and
control
Monitoring and control are also most appropriate activities for meeting the operational
plan. Appropriate communication is the major activity which helps in maintaining strong
coordination between top and middle level management employees. It will help in exchanging
information about the operational plan and objectives (Ford and Håkansson, 2013). It will play
important role in reducing difference between actual and expected performance of the
organization. In addition, regular monitoring and controlling help in maintaining appropriate
standard of quality which shows the desired outcomes of ABC. In addition, for meeting
objectives of operational plan ABC organization needs to allocate roles and responsibilities in
appropriate manner. In addition optimum allocation of resources is also considered as important
activity for completion operational plan in appropriate way. Further, ABC needs to decide
7 | P a g e

appropriate measures of performance by which it can review the overall performance in effective
way. It also help in meeting all objectives of operational plan of ABC in suitable manner (Malik,
2010).
TASK 3
3.1 Designing a systems to manage and monitor quality standards
 Total quality management: This system is required for maintaining quality standards for
long term (Holloway, 2012). This system will focus customized products and services,
involvement of employees, appropriate evaluation of performance, regular improvement
and quality standards, etc. Therefore, total quality management will help ABC in
improving the overall quality of ABC in effective manner.
 Quality circle: ABC organization needs to select suitable group for identifying different
issues of organization. This group is known as quality circle. By which organization can
take appropriate actions to resolve all these issues in effective manner. Therefore, it is
also one of the important system for improving quality of ABC Company (What are
Quality Circles?, 2014).
 Amendments of ISO: There are some specific ISO amendments which needs to be
followed by ABC Company. ISO 9000 and ISO 14001 are appropriate standards related
to quality. As per these amendments ABC Company needs to assure about the
consideration of these standards in organization policy. It will also help in augmenting
overall quality.
3.2 Demonstrating quality culture to ensure continuous monitoring, evaluation and development
of process
Development of appropriate quality culture is a very important task for ABC Company
because it helps in monitoring, evaluation and development of the process. Quality culture means
effective working environment of an organization in which different departments and workers
can work together for continuous improvement of the firm. As per the quality culture, ABC
organization needs to monitor each and every activity of the organization because it will help in
determining progress of each task (Recruitment agencies: the basics, 2014). Along with this,
quality culture focuses on the appropriate training and development of employees which will
increase their skills and knowledge. It will help in raising individual and organizational
8 | P a g e

performance of the firm. Including this, ABC organization needs to incorporate with the different
amendments of ISO which will help in maintaining quality standards. Therefore, appropriate
quality culture is beneficial for monitoring, development and evaluation of different processes of
an organization (Drucker, 2013).
3.3 Recommendations on improvements aligning with organization’s objectives and goal
As per the above discussed organizational objectives ABC Company needs to focus on
appropriate strategies. Company should assign roles and responsibility to each employees as per
their capabilities. It will leads improvement in their performance which will lead increment in
total sales of the company. Organization needs to use appropriate tools of motivation such as
training and development, salary and wages, incentives and bonus, etc. these methods will
augment the level of motivation and job satisfaction. It will reduce the overall employee turnover
of the organization (Malik, 2010). ABC Company needs to use participate leadership style and
suitable approach of management. It will play significant role in improving employee motivation
and team performance. ABC Company should assure about maintaining strong communication
between different departments. It will develop appropriate coordination among different
departments and which leads improvement in attaining objectives of the firm in effective
manner.
3.4 Reporting on the wider implications of proposed changes within ABC Company
As per the above discussion there are number of strategies which are required to adopt by
ABC Company for attaining objectives. These changes are beneficial for improving performance
but there are some major drawbacks of these changes. So, ABC Company needs to consider
advantages and disadvantages of these changes in effective manner. Training and development
session will help in increasing skills and experience but on the other hand it can raise the overall
cost of the organization also (Dale and et.al, 2013). So, ABC company needs to arrange training
and development session as per the needs and requirements of employees it will reduce the
unnecessary expenses of the organization. Proposed changes also focuses on changing the HR
policies regarding salary and wages. This changes can improve the employee motivation but it
can increase the extra labour cost for the organization. Therefore, each and every proposed
changes have wider implications so, company needs to consider all aspects of these changes
before making implementation (Arlbjørn, 2011).
9 | P a g e

TASK 4
4.1 Risk assessment as required by legislation, regulation and organizational requirements
Risk assessment means identification of various types of risks which can affect the
overall performance and organizational objectives of ABC Company. It also focuses on impact
of risk, actions required to be taken by organization, etc (Health and Safety at Work Act 1974,
2014). As per the requirements of legislation, regulation and organizational requirements ABC
can use the following table for conducting risk assessment:
Table 1: Risk Assessment
Risk Risk analysis Required action
needs to be taken by
ABC
Accountable person
Discrimination at the
time of recruitment
and selection due to
the personal biasness
It is not favorable for
the all applicants and
reduce their career
opportunity.
It also affects the
individual’s
performance which
can decline the overall
performance of entire
ABC Company.
Organization needs to
follow all rules and
regulation of Equality
Act 2010. It will help
in proving equal
opportunity to each
candidate (Jackson,
2010).
Managing director
and recruitment and
selection authority of
ABC
Selecting that
candidate who in not
capable to fulfill roles
and responsibility as
per the job
description.
Negative performance
of ABC organization
and affect the overall
outcomes of the firm.
Organization should
hire those candidate
whose personal
specification match
with the job
description as well as
also assuring about
the reduction of such
types of unethical
HR manger of ABC
organization.
10 | P a g e

practices (Pine and
Gilmore, 2014).
4.2 Correct and effective application of health and safety regulations and legislations
There are some specific regulations which are required to consider by all organizations
for maintaining health and safety at workplace. As per the Health and Safety Act 1974 ABC
organization needs to assure about the maintaining healthy environment at workplace. Employer
of the company has a responsibility to provide safety and security of each employee. Along with
this, Management of Health and Safety at Work Regulations 1999, as per this act ABC Company
needs to manage all risks which can arise at the time of working. In addition, ABC company
needs to apply Reporting of injuries, diseases and dangerous occurrence regulation, 1995 at
workplace because it focuses on reporting of work related death, injuries, diseases and dangerous
occurrence and all these activities are required for maintaining health and safety (Forsgren and
Johanson, 2014).
4.3 Review of organizational health and safety policies and procedures
Review of health and safety policies of ABC Company has reflected that organization has
considered all the above discussed act at the tie of developing its own policies. Therefore ABC
Company have maintained safe and secure working environment at workplace. In addition top
management of the company has assured about the implementation of all rules and regulations in
effective manner. In addition ABC Company provides medical check up to every employees
which will also help in improving their health status (Ford and Håkansson, 2013). For reducing
accidents at workplace ABC Company monitor and review all machines and other equipment on
regular basis. It helps in reducing the probability of accidents during operations. In addition,
organization has provided appropriate training of first aid to some specific person which help in
maintaining health and safety at workplace in effective manner.
4.4 Practical application of health and safety policies and procedures
For practical application of health and safety polices at workplace employer of ABC
organization should provide appropriate arrangement of lighting, air, and other basic necessities.
It will help in developing healthy culture at workplace. For reducing the complications ABC
Company needs to develop small dispensary and first aid kit at workplace. It will help in
providing appropriate facilities at the time of accidents. Including this, ABC Company should
11 | P a g e

communicate all required medical information to all staff members for maintaining physical and
mental health of all employee (Roy and Banerjee, 2012). ABC Company needs to provide
appropriate training to all employees about how to handle all equipment. It will reduce accidents
at workplace.
CONCLUSION
The current research project can concluded that ABC organization needs to focus on
different activities for resolving operations issues. So, ABC Company needs to focus on
appropriate allocation of roles and responsibility, training and development and motivation of
employees. In addition, organization needs to manage different activities regarding finance,
marketing and operation and human resources management. Including this, for improving overall
performance ABC Company needs to assure about the appropriate application of health and
safety rules and regulations at workplace.
12 | P a g e

REFERENCES
Books and journals
Arlbjørn, J. S., 2011. Process optimization with simple means: the power of visualization.
Industrial and Commercial Training. 43 (3). pp.151 - 159.
Castorena, D. G., Rivera, R. R. and González, A. V., 2013. Technological foresight model for
the identification of business opportunities (TEFMIBO). foresight. 15 (6). pp.492 - 516.
Dale, B. G. and et.al., 2013. Managing quality. John Wiley & Sons.
Drucker, P. F., 2013. Managing in a time of great change. Harvard Business Press.
Ford, D. and Håkansson, H., 2013. Competition in business networks. Industrial Marketing
Management. 42(7). Pp.1017-1024.
Forsgren, M. and Johanson, J., 2014. Managing networks in international business. Routledge.
Gilmore, J. H. and Pine, B. J., 2014. A leader's guide to innovation in the experience economy.
Strategy & Leadership. 42 (1). pp.24 - 29
Gilmore, J. H. and Pine, B. J., 2014. A leader's guide to innovation in the experience economy.
Strategy & Leadership. 42 (1). pp.24 - 29
Hartson, R. and Pyla, S. P., 2012. The UX Book: Process and Guidelines for Ensuring a Quality
User Experience. Elsevier.
Holloway, M., 2012. Motivational interviewing and acquired brain injury. Social Care and
Neurodisability. 3(3). pp. 122-130.
Jackson, L., 2010. Enterprise resource planning systems: revolutionizing lodging human
resources management. Worldwide Hospitality and Tourism Themes. 2(1). pp.20-29.
Lazarte, M. I. and et.al., 2013. A distributed repository for managing business process models in
cross-organizational collaborations. Computers in Industry. 64(3). Pp.252-267.
Lin, E., and et.al. 2010. New high‐tech venturing as process of resource accumulation.
Management Decision. 48(8). pp. 1230-1246.
Malik, F., 2010. A toolkit to support human resource practice. Personnel Review. 39(3). pp.
287-307.
Mirchandani, A. D. and Lederer, L. A., 2014. The impact of core and infrastructure business
activities on information systems planning and effectiveness. International Journal of
Information Management. 34(5). Pp.622-633.
Pine, B. J. and Gilmore, J. H., 2014. A leader's guide to innovation in the experience economy.
Strategy & Leadership. 42 (1). pp.24 - 29.
13 | P a g e

Roy, D. and Banerjee, S., 2012. Strategic branding roadmap for SMEs operating in business‐to‐
business sector: A study on Indian auto component sector. Journal of Research in
Marketing and Entrepreneurship. 14 (2). pp.142 - 163.
Sharma, P., and et.al. 2010. Understanding Exit from the founder's business in family firms,
in Alex Stewart, G.T. Lumpkin, Jerome A. Katz Entrepreneurship and Family Business
(Advances in Entrepreneurship, Firm Emergence and Growth). Emerald Group
Publishing Limited. pp. 31-85.
Vaask, S. and Pitsi, T., 2010. Potential to promote healthy eating in Baltic workplaces.
International Journal of Workplace Health Management. 3(3). pp.211 – 221.
Online
Health and Safety at Work Act 1974. 2014. [Pdf]. Available through:
<http://www.legislation.gov.uk/ukpga/1974/37/data.pdf>. [Accessed on 11th March
2016].
Recruitment agencies: the basics. 2014. [Online]. Available through:
<http://www.lse.ac.uk/intranet/careersandvacancies/careersservice/
careerplanningjobhunting/jobhunting/recruitmentagencies/recruitmentagencies.aspx>.
[Accessed on 11th March 2016].
What are Quality Circles?. 2014. [Online]. Available through:
<http://www.netcoach.eu.com/index.php?id=194>. [Accessed on 11th March 2016].
14 | P a g e

15 | P a g e