Effective Strategies for Managing Business Activities at ABC Limited

This report analyzes the management of business activities at ABC Limited, a consultancy firm providing customer support services. It explores organizational structure, including roles like Director, Business Development Manager, and operational managers, and discusses the company's culture, mission statement, goals, and business processes. The report further examines operational activities, including marketing, HR, and finance, and the importance of SMART objectives for achieving business goals. It also delves into risk evaluation and financial planning, emphasizing the need for achievable targets and contingency planning. Additionally, the report highlights the role of Human Resource Management in developing company culture and objectives, covering recruitment, training, and the integration of ISO codes for improved customer service. The report provides insights into managing business activities effectively, including strategic planning and resource allocation for maximizing returns and achieving organizational success.

MANAGING BUSINESS
ACTIVITIES

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1................................................................................................................................................3
1.2 ...............................................................................................................................................5
1.3 ...............................................................................................................................................5
2.1 ...............................................................................................................................................6
2.2................................................................................................................................................7
2.3................................................................................................................................................8
2.4 ...............................................................................................................................................8
TASK 2............................................................................................................................................9
3.1................................................................................................................................................9
3.2................................................................................................................................................9
3.3..............................................................................................................................................10
3.4..............................................................................................................................................10
4.1 .............................................................................................................................................10
4.2..............................................................................................................................................11
4.3 .............................................................................................................................................11
4.4..............................................................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
In order to achieve success in the present competitive surroundings it is important that
organisations are managed in most appropriate manner. There are various resources which are
invested in business in order to earn high business it is important that all he resources of
organisation are placed in such a way ta higher returns can be earned (Dijkman, La and Reijers,
2012). Since there are variety of operations that has to be performed in the organisation it is
important that decision regarding each one of them are taken in an appropriate manner so that
they can contribute in the growth of the organisation. ABC limited is a huge organisation that
provides consultancy services to different users. Since it is dealing in the customer support
services it is important that all is operations are well managed and are capable of earning the
trust of its clients. The following report will discuss the differ concepts that helps in developing a
managed organisation by making effective utilisation of various resources that are available. It
will help the refer enterprise in achieving its different targets in the given time frame.
TASK 1
1.1
ABC company is a recruitment company that provides placement for job seekers. An
organisational structure is the key part of the business that helps recruiter in smooth running of
business. First thing that will describe here is company structure as organisations structure is the
set of activities that helps in allocation, coordination, supervision and provide sufficient way to
achieve organisations objective.
 Director: This person is the key of entire company recognises as primary supervisor and
engage with very crucial duties to look after over all daily operation, financial task management,
making coordination between all the managers and allocate their duties (Sandström and Osborne,
2011). Director has another title as president or general manager as accordance of the company.
In ABC director perform very crucial role cause its rooting up his branches in all over world.
 Business development manager: In the segment of managers they are dealing with
major factor like client. These managers have the responsibility to bring their client. This is the
only reason why these managers are work with sales team or department, where he will frame
some strategy that attract clients. For a recruitment company business development manager are
using some factor that helps to bring clients and provide them suitable jobs.

 Operational manager: organisation always needs operational manager that ensures
smooth running and look over work that are allocated to workers. Operational level
makes users the action of employees that if they are going with same allocated direction
or not to achieve company’s gaols. These managers also control workers action in
organisation. Support staff: as it is a recruitment company, and needs to bring clients.
supporting staff is essential for any company because they are the players of organisation
that doing his job in effective way. Their work directly affects to main root of
organisation. So they are very important for any company or any recruitment company
(Turner, Swart and Maylor, 2013).
 Organisational culture: a unique social environment of an organisation is the basic
organisation culture. Organisation as ABC, they are working on recruiting basis for this
they use their culture power. Organisation culture shares some set of beliefs, values,
assumption which track how people behave in work place, it is basically a system that
consist some factors that are cause of employee’s behaviour at organisation.
 Mission statement: This can be considered as main prominent cause of firm for its
development and working. At the time of formation of ABC company, the thought of
what they are offering in market is useful and related with company’s this mission
statement. The statement is always works and shows futuristic objective of organisation.
Statement also consist aim of organisation.
 Goals and belief: Goals and beliefs are those that added values to firm. These are the
major components that connects his employees to objective and also connect with client.
Well defined goals and beliefs enhance the work and loyalty of employee that helps in
retaining them in organisation (Polonsky and Waller, 2014).
 Business processes: to serves best in market, business processes are needs to be
appropriate and runs in effective manner. It takes command and control over all the
processes these process is, management process that using in planning, organising,
staffing, and allocation in organisation operation step, that defining requirement and
plans for other processes of company. And encouraging process is the assistance
procedure of all functional operation to assess and helps in attaining goals of
organisation.

1.2
In the referred organisation the need for different methodologies was identified so that
the desired goals are accomplished using the critical and security patches. It was believed by the
management that using these code of conduct will further help the management in establishing
strong foundations of the organisation. With the same purpose distinct goals were established
like SCCM infrastructure was created so that automation of security patches can be developed.
Mapping the organisation which is diversified in nature is an important task to performed. With
the assistance of different activities that are performed in the organisation its pre-set targets were
identified. To achieve those already set limits tools were taken in use so that competition can be
faced effectively and good rivalry is given to those in the same field. Mapping concept is capable
enough of providing the management with basic requirements of the work place which further
aid in doing planning in the same manner. Distinct actions that are associated with this task are
dong the input and output of information, process of making judgments, practices that are
required for taking the innovative actions etc. contradict to this other functions are also assessed
which cannot be measure in terms of money like the performance of human asset division
(Osterwalder and Pigneur, 2010). Motivation can help in ding better as monitory and non-
monitory indicators help the management in improving the performance level of the work force.
When the employees are happy with their job and pay roll their total turnovers are reduced and
productivity level is increased to great extent. Apart from change in the results issues also get
reduced to a great extent as motivated work force develop good connection among the colleagues
and hence fall under less issues.
1.3
When an organisation wants to achieve their future vision, they manage its operational
activity to get fascinating outcomes. Operational activities include Marketing, Human resources,
finance and accounting division of a firm. For such type of respects, they need to determine HR
processes. Human resources management is a department which is liable to develop and generate
a culture and future objectives for a firm. In this process a HR focuses on recruitments,
management and to provide training and learning to new employees who will be achievers of
goal. ABC is a consultancy firm and they work to analyse employer’s skills and provide them a
career objective according to their ability. They work to provide advance development strategies
and polishing on student’s skills. By these approaches of HR department, ABC company can

attain their core objectives. For a successful management and career an appropriate needs for
professional knowledge, particular skills and optimistic behaviour for objects. On the other
hands, there are some advance system that can be added to HRM in order to build up the current
management system. Somehow, this division heads on organisations internal and external
resources by alternate contribution. It is purely enhancing to worker’s initial skills and their
adequate values that can be retained throughout the firm. A most frequent strategy that a
manager needs to outsourcing their activity that provide most strategic values for company. This
is a responsibility that they should have to know about new recruitments, hiring’s and a
processing to know how can they recruit an employer who will be excellent for specific post. It
includes to discover background checking, Staffing and employment, Administrative criteria,
employment policy and a formative action and plans (Scherer, Palazzo and Seidl, 2013).
Through this process, firm is capable to arbitrate current problems and errors that are already
commenced in an organisation. For HR it’s their liability and performance needs to explore and
persuade the quality because they previously discovered and explore about each and every one
on same terms. An entity needs to ensure their workers and new candidate that they will provide
them the best on which term they can be glaze their future with strong commitments. In an
organisation HRM is a only division which is always connected to their all employers and others
in direct and indirect way. So for increasing the quality, there is a need to add ISO codes under
the customer services process.
2.1
Evaluate dangers related with active plans and incorporate possible assertions; Within the
third area the dominant part of finance that organisation get is confined which limits where the
cash can be spent and implies that it must be expended on the reason for which it is doled out.
Concerning the tasks that refereed organisation run this is the circumstance with the majority of
the subsidizing streams, the greater part of the cash that organisation oversee is relegated to pre
contracted results with set announcing dates. Administration must have discovered that it designs
in a possibility period for presenting the reports in to the plans to cover for any unforeseen
issues. For instance one anticipates reports are expected on a particular date than person concern
have the task specialists finish their figures on that specified date for which keeping track all the
time on what they are accomplishing and this will also help in recognizing any territories of
concern and company can attempt to neutralize any issues previously the report. This covers the

quantitative piece of reports in spite of the fact that management do like staff to have
contribution to the subjective piece of the report so it is request that they finish all asked for data
that is required. Tis will than enable the management to alter and contribute before the report is
sent to the CEO for checking on finished. It is found that by permitting extra time to the top
management so that it can go through the whole report in detail and present the quarries before
the work force on time. It is found that an authoritative arrangement should be a living report to
permit to for all outcomes; this implies the arrangement can be adjusted for any adjustments in
due dates or issues emerging and enables the referred enterprise to perceive what affect that can
have on different zones of work (Marin, Hull and Vaculín, 2012).
2.2
In order to ensure that organisation achieve its set goals it is very much important that
those targets which are set is achievable n practical. For the same management can use the
concept of SMART objectives as this way those decisions are taken which can practically
applicable. For ABC limited the smart, measurable, attainable and timely objectives are given
below:
Specific (S) – Under this context the management must ensure that those goals are set
which are specific so that the administration staff do not get confused and remain focussed. To
deliver the correct services to distinct customer must be the specific goal of the ABC limited as
they are the major source of revenue for the firm.
Measureable – This concept says that the targets which are set by the origination should
be such that they can be measured with that of other as it helps in knowing the factors that lead to
change. For this management must set targets or a particular financial year and then they should
be compared with that of previous year results so that it is identified that resources of the
organisation are used to their full extent or not.
Achievable – To develop better and effective relationship with the consumers and to
work on developing customer support service is the target for ABC limited which it should
achieve.
Realistic – To increase the total market share by 20% can be the realistic goal for the
marketing department as this way their performance of organisation as whole can be improved.
Time – duration is one of the most important recourse of the organisation as in order to
increase the efficiency of staff member this is very much necessary that each department is given

a set time period to complete their task (Crawford and Nahmias, 2010). The allocation of time
must be done after analysing the requirement of each task and then it should be checked that
weather it’s finished or not and if not than the reason behind the same must be identified.
2.3
In order to achieve the targets on time and in the most effective manner management can
cate the assistance of different systems. Gant chart is a tool that helps the administration in
identifying what are the different activities that are required to perform in order to compete a
particular project. Under this system activity that are f more importance is given priority so that
they can be performed with higher efficiency and accordingly time is allotted for the same so hat
due to less availability of the duration the quality is not effected. Critical analysis of the same
provides the clear picture of coordination that is require to complete the project on time and
worth the best utilisation of various resources.
2.4
Referred to association's useful program are: rise of ware esteems, included esteem and
chain, accomplishing measures and pre-set destinations of the firm. In other to develop new
great, referred to organization are required to take after different process. These are: Condition
foundation and outline improvement. On the off chance that an association would plan new items
then the offers of the referred to firm will goes rise. Particular of items would achieve in the
wake of assembling statistical surveying and the quality crude material are obtained from the
provider which will causes the firm to increase the value of ABC. Notwithstanding, referred to
organization needs to refresh their innovation intermittently. There are underneath said exercises
that make an incentive to the firm if embraced (Verbano and Venturini, 2013).
Quality, Time and cost: ABC organization is obligatory to give their labour to satisfy its goals
and furthermore gave efficient cost to its customers, rising new items, with prevalent quality and
period is the best value which would outline ABC organization a market pioneer as it will assist
to accomplish deals at ideal level. Referred to firm is required to get the crude materials from the
loan bosses at a markdown and plan those items in a successful way with the goal that greatest
yield can be produced viably. Nonetheless, Total Quality Management would likewise help to
enhance the adapt among the representatives and the administration.

TASK 2
3.1
Since different departments perform their own particular work it is very important that
various division perform their duty which can be further managed and monitor by the other
higher departments and by themselves too. It is due to the reason that this way the problems that
occur while performing a particular task can be identified and presented before the concern party
which further helps in taking the corrective actions. For production department quality is the
main concern. There should ensure production of zero defect production in the work place for
which developed technology has to be utilized.
3.2
There are various methods through which this system can be managed and monitor for
instance :
Quality circle - It can be referred as a system through which the overall development of the
organization can be done using values which are constructed for the whole group as this way the
standard of the services which are delivered to the ultimate customer can be raised which further
increases the satisfaction level of various customers. Under this concept the duty of marinating
the right standard is not confined in the limited hands but every person that is part of the
organization is made responsible towards maintaining good quality. A value is created that those
who are doing the production of service are not only the employees but also the costumer of the
work place and also supplier product and services to other in the same enterprise. Workers are
encouraged to do the right work on the first time so that wastage can be eliminated as this way
the total cos of production can be eliminated (Kumar, Petersen and Leone, 2013). To ensure this
monitoring of work in process is done by the management which helps in building effective
work force which is beneficial for the organization as well. Therefore the result of this concept is
that employees are made dedicated towards the work place. Different ingredients of this culture
are process, teams and technology which is used to do the production and process the
information.
Kaizen –This is the system that also ensure the improvements in the organization by
involving the employees and also the top level management. It consist of different steps that help
in completing the whole work. It starts with the standardizing the work and than making the
issue of the work place visible to all. Thereafter the different measures are evaluated so that it

can be identified that what is the best possible measure. Before going through the various
measures the actual issue behind the problem as than it becomes more easy to construct the
actual hypothesis of the solutions. Than after this the step of testing same hypotheses is
developed so that accordingly the solution can be implemented to the issue.
3.3
In order to improve the level of performance in the work place the concept of six sigma
can be utilized. It is a quality method through which total quality can be enhanced. ABC should
practice this in its operations so that improved work can be done.
3.4
Through implementing the theory of six sigma development in the ABC limited can be
experienced as all the wastage cost will be ignored by avoiding the cost incurred on selecting
employees which are not efficient.
4.1
It is the obligation of ABC organization to recognize the dangers related with the working
of the exercises of the association. These dangers have the significant effect on the execution of
the workers. This will diminish the limit of the workers to perform assignments and influences
the entire association in fruition of the authoritative destinations. So the administration has the
obligation to give the security measures to the representatives like gloves, defensive types of
gear, head protectors, confront covering covers (Dijkman, La and Reijers, 2012).. Every one of
these measures helps in increment the productivity of the workers.
According to the well-being and security Act 1974, it is vital for the organizations to
evaluate the dangers related with representatives and ensure them. ABC organization, likewise
ned to take after every one of the guidelines gave by this demonstration. The administration of
the organization takes the accompanying measures in this regard: cleaning the floors at perilous
spots, put the indications of remain away close to the hazardous machines. The supplies gave by
the organization to workers for assurance, is should be of value which gives full security to the
representatives. Every one of the measures gave by the organization are unmistakably obvious
from the sheltered separation. It is likewise said in the Act that if the organization neglects to
take after the tenets they have to pay the robust fines in regard of that and if any representative

damages by the machines because of not taking any measures than it is the obligation of the
organization to remunerate workers.
4.2
It is the obligation of the administration of the organization to compelling usage of all the
security measures. Representatives of the organization are additionally dependable to utilize all
well-being measures gave by the organization. According to well-being and security Act 1974, is
commitment on both boss and worker to consider important all the security rules gave by the
demonstration. The organization has the commitment to give the gloves and caps to the
representatives which are working close to the perilous machines. In the event that the labourers
are taking a shot at tallness it is the obligation of the administration that to give the offices of
outfit to them (Marin, Hull and Vaculín, 2012). Thus, it is the consolidate obligation of the
business and worker to take after the standards gave by this demonstration. It is the obligation of
the business to screen that every one of the types of gear in the organization are on its fix put and
that worker utilizes all the well-being measures. On the off chance that the representatives are
not utilizing the well-being measures the administration needs to take the strict activities against
them and if the business isn't following the principles the security tribunals has taken the strict
activities against them. It is the obligation of the well-being group to auspicious survey the
security measures gave by the organization and to check the nature of them. It is basic that ever
well-being material is of good quality.
4.3
ABC Company
Health and safety at workplace statement policy and procedure
Name of the firm
Address of organisation the health and safety of ABC company
In order to ensure the health and safety of the work place it is important that all the measures tat
is required to make employees feel safe at the work place are taken. For this employees need o
be made familiar with the tools and techniques which they are using so that they can be made
aware about the dangerous areas of the building and give extra care while coming across the
same. Technology must be easy t use and safe for implementing like having heavy machinery or
usage of sharp equipment’s etc. employees must be provided with good training in which they
should be told about how they have to utilise the equipment’s and only after when it is assured

that they have acquired the learning they should be made to work with the same. All the polices
and safety measures given in the employee safety act has to be given care of. This will help
management in developing healthy working environment and along with the reduction in the
total labour turnovers.
Signature
Date
4.4
There are different policies and procedures which can be applied at the organisation in
order to maintain the health and safety of the employees. He degree of danger has to be identified
so that accordingly planning can be done and required tools are made available. Once the risk is
discovered steps should be taken in order to remove those so that accidents in future can be
avoided. thereafter all those acts that cannot be eliminated for them employees dealing with the
same must be provided with the training and learning programme (Turner, Swart and Maylor,
2013).
CONCLUSION
From the above discussed report this has been summarised that to maintain balance in the
organisation is a complex activity. Administration has to perform a number of duties and need to
take various decisions so that management can be done properly. There are various concepts like
kaizen quality circle etc. which are discussed above that shows how by implementing them the
overall development organisation standards can be assured.

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