Report on Managing Business Activities for ABC Ltd's Objectives

This report analyzes the business activities of ABC Limited, a recruitment agency, focusing on operational management, quality standards, and risk assessment. It examines the interrelationship between different processes and functions within the organization, including operational, human resources, financial, marketing, and information technology departments. The report includes a process map illustrating the flow of activities and evaluates the output process to ensure quality service delivery. It proposes a strategic operational plan, recommending alignment of resources and systems for achieving objectives, including time, quality, and budget management. Furthermore, it addresses the management and monitoring of quality standards, suggesting improvements and discussing wider implications. Finally, the report covers risk assessment and health and safety regulations, emphasizing the importance of compliance and policy review.

MANAGING BUSINESS ACTIVITIES
TO ACHIEVE RESULTS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Interrelationship between different process and functions....................................................1
1.2 Process Map 3
1.3 Evaluating output process.....................................................................................................3
2.1 Designing a plan for operational function department..........................................................4
2.2 Recommendations for alignment of resources and other people..........................................4
2.3 Systems for achieving objectives..........................................................................................5
2.4 Operational activities with effective monitoring and control...............................................6
TASK 2............................................................................................................................................6
3.1 Systems to manage and monitor quality standards...............................................................6
3.2 Quality Culture 7
3.3 Recommendations for improvements 8
3.4 Wider implications of proposed changes..............................................................................8
4.1 Risk Assessment 9
4.2 Health and safety regulations and legislations......................................................................9
4.3 Review health and safety policies.........................................................................................9
4.4 Application of health and safety policies............................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The report presented below is a study work prepared to highlight how an organization
manages various activities conducted within organizational environment of the company to
achieve overall objectives and goals mentioned in mission statement. ABC Limited is an
recruitment agency that has been providing its client companies with direct contact to potential
candidates. The framework designed with context to present developmental plan includes
analysing major areas of deficiencies in organisational structure as well as management. It has
been included here that the main underlying factor behind inefficient and ineffective leadership
and control is the inadequacy of rights given to senior officials. Operational management is an
important area of concern for improving the overall organisational performance. The report also
includes determining the extent of responsibility of an operations manager to align various
activities carried out with that of organisations goals and objectives (Monczka and et.al., 2015).
TASK 1
1.1 Interrelationship between different processes and functions
(Source: Interrelationship between different functions, 2017)
Like every other organisation, ABC Company also has its organisational structure as well
as the specific cultural environment. The structure of company mentioned has been designed
after determining the list of important functional departments that carry out respective activities
to achieve common goals and objectives (Neubauer and Lank, 2016). Managing the organisation
is a complex task which has been divided into departments such as operational, human resource,
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Illustration 1: Interrelationship between different functions

financial, marketing and information technology, etc. Each of the functional departments
mentioned above have their own set of procedures to be carried out. However, all of them are
interrelated with each other to a high extent as mentioned below: Operational function: Operational function department of the cited company is
involved with carrying out the procedure to provide services within business
environment. Candidates selected are at this moment provided with required training to
enable them to improve their developmental plan for increasing the probability of
getting recruited by any company looking for the same. Human resources function: Required personnel for each department is selected and
recruited here. It includes carrying out various campaigns for the selection of
appropriate candidates for various department mentioned in the report. Financial function: Funds are undoubtedly required by each of the departments. A
financial budget is prepared by this department after analysing needs of various
departments for carrying out the functions effectively (Anderson and Anderson, 2010). Marketing Function: Required personnel for carrying out each of the functional
activities and procedure for this department is provided by human resource department.
One of the most important tasks included in marketing function is to provide required
information and statistics on prevailing market condition to each of the departments for
working with a common ideology to achieve various goals.
 Information Technology: Application of use of computers and telecommunication
systems for exploiting the benefits of advanced technology is effectively carried out by
the organization cited. (Jeston and Nelis, 2014). Required information obtained by
marketing department is retrieved and stored by using these systems.
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1.2 Process Map
(Source: Process map, 2017)
A process map is a flowchart or work diagram that indicates graphically the manner in
which various activities are carried out by dividing complex task into different functional
departments. Process map indicates that the procedure is carried out in a specific flow wherein
the process begins with analysing market situation and obtaining data concerning requirement of
candidates by various companies. Potential employees are searched after that to align with
requirements of clients on the basis of skills and knowledge possessed by an individual. This
ensures successful achievement of objectives by delivering unique and quality services to the
customers. Information and data obtained from candidates as well as clients is transferred by the
organization cited, to obtain a clear picture of what needs to be performed (Nieto, Santamaria
and Fernandez, 2015).
1.3 Evaluating output process
The output process indicates the way in which company is efficiently providing quality
services to clients. The process is a complicated task involving efficiently checking out whether
each activity is in alignment with the quality requirement that is necessary to be included as a
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Illustration 2: Process map of ABC limited company

criteria of quality gateway or not. It is only after the requirement specified has been possessed by
various activities, it will become a part of the organizational function. The output generated here
in the process carried out by ABC Company includes providing the list of potential candidates
holding expertise in specific field. Quality Gateway has thus enabled the organisation to achieve
organisational objectives and goals.
2.1 Designing a plan for operational function department
Operations management is a concept that mentions the list of activities to be carried out
for converting the available resources for providing quality services to customers and clients. An
effective plan must be designed for managing the resources available to efficiently align with
various organisational objectives. This section focuses on providing a plan that is appropriate for
promoting these objectives and goals. Following mentioned are some of the features
recommended to be included in a strategic, operational plan (Rey-Martí, Porcar and Mas-Tur,
2015).
 Understanding the needs and requirements of client companies by developing a team that
works especially to highlight the same.
 Selection of candidates must be done on the basis of requirement of client companies
considering every minor aspect too.
 Enabling easy communication between candidates and client companies to ensure face to
face conversation which would eventually reduce the cost incurred initially to provide an
effective communication system within cited organization.
 Analysing demand for personnel and providing appropriate opportunities for aligning
with the same to provide required supply in the market on the basis of skills and ability of
personnel.
2.2 Recommendations for alignment of resources and other people
Alignment of various resources available such as manpower, information and finance in an
efficient and effective way is necessary for applying developmental plans in an appropriate
manner. Determining objectives and goals requires measuring the effectiveness of each of them
to allocate resources in an efficient manner. Objectives to be attained by company included in the
report must be specific and significant for determining company's mission. ABC company has
been effectively and efficiently providing its client companies , various facilities to enable them
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to have a direct contact with personnels required to be recruited. The organisation must therefore
allocate available financial resources in such a manner that it enables the marketing department
to analyse requirement of these candidates in different industries (Riasi, 2015). For clarifying the
extent of appropriateness of these objectives, they must be measured to determine plan required
to allocate technological resources for application of systems and techniques that would
eventually promote a list of policies followed to achieve them. Each of the activity undertaken
must be measured by finding out the extent to which various resources are utilised ensuring
minimum wastage. Time management team must look after ensuring that required service is
provided to every client within a specific time limit by evaluating the way in which physical and
informational resources are efficiently applied to enable each functional department to complete
procedural activities with a time range specified during an initial stage of planning of operational
plan (Rosemann and vom Brocke, 2015).
2.3 Systems for achieving objectives
Determination of objectives to be achieved by the organisation and application of
appropriate systems and methods to complete them on time, within budgetary limit specified, is
required to be carried out in an appropriate manner to deliver the quality assured services to
clients and customers. Management has provided a wide scope of activities that can be carried
out by the organisation mentioned. Project management must be considered equally important
for dividing the complex structure of ABC Company into small groups by applying systems with
context to management of time, budget and quality as mentioned below in detail: Time management: Systems and techniques adopted under the concept of time
management ensures evaluation and control of various activities or procedures carried out
to ensure completion of each of these tasks within targeted time limit. Just-in-time is a
system that can be adopted by company to reduce or avoid cost incurred and time
dedicated to manage required resources for providing services. Information required must
be collected only when the actual need arises. Another system that can be adopted by
company is getting things done that includes dividing large number of tasks into a small
numbers to be completed immediately for undertaking big projects in an efficient
manner. Maintaining a database of information obtained and utilizing the same to deliver
service to customers, is a complex task .
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 Quality Management: This concept of managing standardised features includes planning,
assurance and improvement within services of cited company to ensure providing unique
set of characteristic features with respect to same. Six Sigma system can be applied for
removing the list of defects that might be accessed during carrying out procedural
activities (Shaharudin and et.al., 2015).
 Budget management: Various types of budgets are needed to be prepared that are based
on sales, capital and marketing. A detailed description of analysis including information
regarding required funds and applying use of appropriate systems that ensure effective
utilisation of funds and its application is necessary to evaluate the extent to which each
activity is completed within a financial limit specified before.
2.4 Operational activities with effective monitoring and control
For achieving the overall objectives of an organization, operational function department
must carry out the list of projects and activities in a manner that enables efficient and effective
monitoring as well as control. List of work activities are included as below: Performance Report- Operations department must consider preparation of a report that
helps operations manager to analyse the factors leading to a lower organisational
performance with context to operations department. Required modification cab be
brought out for improving the accuracy of work performance of personnel involved in
operations activities. Cost control activities- This includes evaluating the cost incurred for each operational
activity. Reducing cost can be done by evaluating factors leading to increasing cost or
expenditure that does not have much influence in improving the quality of activities
carried out by operations department.
 Integrated change control activities- Required changes to be brought in the procedure of
carrying out various operational activities as well as changes that do not impact the
overall performance of an organization are included here to bring required modification
for removing number of deficits (Golann, 2006).
3.1 Managing and monitoring quality standards
Quality standards are required to be aligned for ensuring long-term relationship with
customers. Quality management system must be adopted to design systems that ensure
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completion of each activity by following the criteria of standardised services. Following
mentioned is a list of systems that can be applied to manage the quality standards: Understanding customer requirement: Ensuring long term sustenance in the market
requires undertaking special programs and campaigns to analyse the demand and
preferences of clients that are strongly influenced by increasing competitiveness and
improved skills and knowledge base of employees. Concerning the company mentioned,
analysing efficiency criteria is required to be aligned with the candidate. Preparing plans and techniques to satisfy these requirements: Satisfying needs of
customers requires designing plans and techniques that will focus on providing the skilled
and experienced candidates for company looking for recruitment and selection procedure.
Organising special seminars within campus area of potential fresh candidates can provide
efficient personnel to the firm. Minimising errors: Identification of areas of defects and bringing required modifications
to improve the quality of services provided is included here that focuses mainly on
measuring the quality of each activity performed for providing the customers with final
services (Chalmeta, 2006).
 Improving competitiveness: Application of system that ensures the best services are
provided to the customers by exploiting core competencies of organisation which might
not be possessed by other companies in industry.
3.2 Quality culture
Quality culture is an environment consisting of common set of beliefs and assumptions
followed by the organisation with regard to policies and principles adopted for providing quality
services to the target market as well as pulling potential customers. Policies applied for
maintaining a unique quality culture environment must include following criteria:
 Promoting the ideology of working as a single team for ensuring overall development and
monitoring each activity that is a part of project that is currently undertaken by company.
This can be achieved by ensuring that each of the tasks is in alignment with common
objectives.
 Effective communication between different team members for ensuring effective flow of
communication within the organisation. This enables each of the departments to acquire
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information regarding quality maintenance and improvement (Carroll and Shabana,
2010).
 Treating each employee equally and providing opportunities for carrier enhancement will
eventually motivate team members to deliver unique characteristic features for providing
the unique set of services.
3.3 Recommendations of improvements
After undertaking detailed analysis and evaluation of functional departments of the
organisation, it has been analysed that the organisational structure indicates poor management
and ineffective leadership among senior executives and leaders. Following are some
recommendations provided for the same:
 Transformational leadership style is required to be applied within organisation to
facilitate effective communication from top level management to each functional
department as well as small groups. Communication within organisation using this
leadership style ensures achievement of overall objectives by dividing the complex
structure of company mentioned into smaller groups.
 Marketing orientation is required to be applied by company to deliver enhanced quality
services to customers as compared to those provided by various competitors. It is
extremely important for the cited company to analyse requirement of various candidates
and thereby conduct appropriate recruitment accordingly. (Golann, 2006).
3.4 Wider implications of proposed changes
Concerning recommendations provided in the above section, here are included
considerable implications of the same. Owing to poor management performance, ineffective
leadership style and inappropriate techniques of communication adopted, the organisation needs
to align with modified policies and recommendations mentioned. If the management executives
start applying the permissive style of management, it would eventually motivate lower level
managers and employees to participate in decision-making process and thereby, improves the
quality of services provided. Effective communication among employees would enable the
employees to convey top level executives with important details and information for bringing
required changes to promote organisational growth. Lastly, organisational culture must be
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modified to provide increased level of satisfaction and dignity to the employees by treating them
equally with no cultural biasness and partiality (Swafford, Ghosh and Murthy, 2008).
4.1 Risk assessment
Management of health and safety at work 1999 requires all the employers and companies
especially operating on international basis to assess the possibility of various risks and their
considerable effect with context to those who might be affected directly by failure of activity
undertaken or due to an occurrence of the risk. Some of the aspects that are required to be
considered to assess various risks are mentioned in this section with consideration to provide an
appropriate organisational environment to the employees. Maintenance of suitable workplace
environment, systems, equipment and devices as well as lightning, ventilation and cleanliness
facilities are required to be maintained in a proper manner. Along with that, maintenance of
environment to provide easy access to the workplace environment and providing adequate
training to the staff to ensure proper usage of techniques and methods which would not harm any
of the employees is equally important (Pujari, 2006).
4.2 Health and safety regulations and legislations
Risk management department undertakes required study work for analysing potential
threats and weaknesses. The organisation mentioned in the report has been effectively applying
various techniques to highlight the areas requiring modification and improvement. Each of the
procedures carried out to complete the task is well planned in advance determining guidelines to
be followed to ensure successful completion of the task to eliminate chances of occurrence of an
unusual event that can harm or adversely affect the employee's group. Employees are provided
with required facilities to provide a comfortable working environment with facilities to provide
canteen and relaxation areas. Policies and procedures framed to ensure health and safety
regulations have been effectively implied by company. Management of health and safety at
work, 2003 is an act issued by UK government for protecting the interest of employees. Manual
handling operation regulations was framed by the government which mainly focuses on
restricting the employer to force any employee to undertake manual handling task that involves
high degree of risk.
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4.3 Reviewing health and safety policies
It is important for the organisation to carry out programs by following plans designed
specially to measure the effectiveness of policies and procedures carried out to review health and
safety policies and regulations. First of all, a team can be formed to analyse the extent to which
employees are provided with the list of basic facilities at the workplace. Designing plans to
detect areas requiring consideration of top executives to improve workplace environment is
equally important to ensure aligning with legislations and regulations on health and safety of
employees. Designing programs that brief each of the employees with organisational
environment and introducing them with same applying policies of safety is an important area of
concern with this regard. Effective application of policies and procedures for correcting area of
defects is also a part of measuring the effectiveness of various policies (Chen and Huang, 2009).
4.4 Application of health and safety policies
Health and safety regulations must be controlled and managed by top most executives
responsible for the application of same. Health and safety executive must look after ensuring
whether each of the employees can have access to the list of facilities provided at the workplace
or not. Female employees must be provided with specific and unique facilities to provide them
convenient working area. Application of provision for use of work equipment is carried out in an
effective manner to provide training to employees to enable them to use tools for production with
immense care. There must be facilities provided to female for relaxation or area wherein required
medication can be provided in case of severe illness. Moreover, workplace regulations have been
followed by the cited company to provide required facilities to all of employees for sanitary
convenience, escalators and floor, etc. If any of the activities carried out by organization is
affecting or impacting number of employees, then the fact must be noted down by management
and required action must be planned in advance to be taken during the occurrence of unexpected
events (Zang, 2011).
CONCLUSION
It can be hereby concluded that the overall success of an organisation is mainly
dependent on the extent to which various functional departments are linked with each other for
determining interrelation between them. One of the main departments of every organization is
marketing which enables the organization to sustain in a competitive international business
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environment. Globalisation and international business era have revolutionised the procedure
carried out by various companies by providing systems and techniques that provided enhanced
service qualities to be provided to the clients. The organization must apply strategies that focus
on increasing customer satisfaction by applying the system of total quality management. Thus,
ABC Company must consider the importance of application of various management concepts
and theories such as time and quality management to achieve a prominent position in the market
by bringing required modifications in the organisational structure and cultural environment.
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