Comprehensive Report: Managing Business Activities at ABC Company

This report provides a comprehensive analysis of managing business activities at ABC Company, a recruitment firm. It delves into the interrelationships between processes and functions, offering methodologies for process mapping aligned with the company's goals. The report evaluates the output of processes and outlines the elements required for building a quality gateway. It includes a plan to promote goals and objectives, focusing on SMART objectives and aligning resources effectively. Furthermore, it explores the implementation of systems for achieving objectives efficiently, within budget, and meeting quality standards. The report also examines quality culture, continuous monitoring, and proposed improvements aligned with organizational goals, along with their wider implications. Risk assessments, health and safety regulations, and practical applications of policies are also discussed, providing a holistic view of business activity management within the company. The report is available on Desklib, a platform providing past papers and solved assignments for students.

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MANAGING BUSINESS ACTIVITIES

Table of Contents
Task 1.............................................................................................................................. 5
1.1 Interrelationships between process and functions of the company............................5
Justify the methodology to be used to map processes to ABC Company’s goals and
objectives and draw a process map for any one of the functions.....................................6
Evaluate the output of the process and the elements required to build a quality gateway,
which focuses on the output of the process.....................................................................6
Task 2.............................................................................................................................. 6
2.1 Plan to promote goals and objectives........................................................................6
Plan to promote the goals.............................................................................................6
2.2 SMART objectives aligning with resources of ABC Company....................................7
2.3 Implement appropriate systems to achieve objectives in the most efficient way, on
time, to budget and meeting organisational standards of quality.....................................8
2.4 Meeting the operational plan through effective monitoring and control......................8
Task 3.............................................................................................................................. 9
3.1 System to manage and monitor quality standards.....................................................9
3.2 Quality culture to ensure continuous monitoring, evaluation and development of
ABC Company............................................................................................................... 10
3.3 Improvements which align with the organization’s objectives and goals..................11
3.4 Wider implications of proposed changes within ABC Company...............................12
Task 4 (1000)................................................................................................................. 14
4.1 Plan how to carry out risk assessments as required by legislation, regulation and
organizational requirements ensuring appropriate action is taken.................................14
4.2 demonstrate that health and safety regulations and legislation applicable in specific
work situations are correctly and effectively applied......................................................14
4.3 Systematic review of organizational health and safety policies and procedures......14
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4.4 Plan how to carry out practical application of health and safety policies and
procedures in the workplace for ABC Company............................................................15
References.....................................................................................................................15
References................................................................................................................. 16
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Task 1
1.1 Interrelationships between process and functions of the company
There is a core relation between the processes and functions of ABC Company. Since,
the company is active in the fields of recruitment; there are many processes that can be
attributed to the organisation such as hiring, selecting, managing internal activities and
many others (Boachie-Mensah, 2011). It is found that functions and the processes of
the company are in relation with each other. There is direct impact of alterations in
processes in the functionality of the organisation, which is described in the following
manner.
It is found that business processes are utilised by the managers in organisation to
derive functionality to it. For the recruitment company ABC, there are various function
that are required to be performed by the managers such as extracting the candidates for
the interview, making ventures with the companies for interviews, classifying the
candidates in accordance with their abilities and requirement from the side of other
companies (Gielen, Kerkhofs, and Ours, 2010). It is found that business processes that
are acquired by the managers in ABC Company act as a tool to achieve functionality.
As far as business processes are considered they are accounted as minor activities to
achieve functionality. The managers in ABC Company tend to adopt the business
processes of technical support, training and development for achieving the functions
such as conduction of interviews and many others. Thus, it can be seen that there is
direct relation between the business processes and the functions of ABC Company
(Lucifora and Origo, 2015). Business processes can be understood as the approaches
that are utilised by the managers to target business functions, which is a broader unit. It
becomes important for the managers in ABC Company to formulate the business
process in accordance with the functions that are required to be fulfilled.
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Methodology to be used to map processes to ABC Company’s goals and
objectives
Some of the prominent approaches that can be used by the manager in ABC Company
for mapping the objectives are described in the following manner.
PDCA Cycle: PDCA cycle is based upon four parameters, which are plan, do check
and act. The managers in ABC Company are required to establish the objectives and
implement the measures for accomplishing them (Bandiera et al., 2007). Further, the
managers are also needed to check the compliance of the measures with set objectives
and act accordingly to improvise them. This way, more efficiency can be targeted in
terms of objectives and their accomplishment in ABC Company.
Analysis of the objectives: it is also an important factor that can contribute for
mapping of the goals and objectives. The managers are required to analyse the
objectives that are set in the organisations. The objectives set in ABC Company should
be in accordance with external and internal conditions of the organisation
(Drohomeretski et al., 2013). This way, goals and objectives of the company can be
mapped with the upcoming productivity of the organisation.
Analysis of the resources available: In order to map the goals and objectives of the
company, one crucial factor for the managers in ABC Company are also required to
analyse the resources available through which objectivity can be targeted.
Output of the process and the elements required to build a quality gateway
Improved performance, enhanced productivity are the essential outcomes of the
process used to map the goals of ABC company (Simons, 2011). The enhance
productivity will automatically increase the customer satisfaction and loyalty which
would lead to higher growth of ABC company within short time period.
Quality gateway is an important approach which primarily concerns with the
identification of needs and provide the information about developments and changes to
the company. Following are the elements which are required to build a quality gateway,
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Credential of evaluator: A licensed credential is vital who have the relevant experience
and undergone comprehensive training. Further, it would able to analyze each and
every situation affecting the business.
Diagnostic statement recognizing the disability: A diagnostic statement is one which
the managers of ABC Company will use to gain complete information on function impact
and progression of the condition.
Explanation of diagnostic methodology: Under this process, the managers of ABC
Company will evaluate diagnostic criteria, procedures, dates of administration,
tests and much more (Gamal Aboelmaged, 2010).
In this manner, the ABC recruitment company would able to create a quality gateway
which would result in higher performance and huge competitive advantage.
Task 2
2.1 Plan to promote goals and objectives
It becomes important for the managers in ABC Company to promote the goals and
objectives in the market in order to achieve more productivity and profitability. For this
purpose, a promotional plan can be developed, which will highlight the goals of the
company for which the management is functional.
Plan to promote the goals
There are several approaches that are required to be managed by managers in ABC
Company, which can be utilised for promoting the goals such as.
Establishing sound and fair goals: One of the approaches that are required to be
adopted by the managers in ABC Company is formulation of the fair goals. The
managers in the company should focus on creating different goals than the current ones
(Griffith and Neely, 2009). When a company formulates different goals, it becomes
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capable of attracting the eyes of customers and other stakeholders as it is considered
that different approaches will be acquired by the management of the company.
Establishing communication channel: In order to promote the goals in different
market, it becomes important for the managers in ABC Company to communicate
effectively with the customers and stakeholders. Communication plays a crucial role in
enriching the promotion process. For this purpose, the managers in ABC Company can
take virtue of different communicating mediums such as internet, newspapers,
magazines and many others(Burgess and Ratto, 2003). Utilising these mediums is
helpful in facilitating the communication process and conveying the goals effectively
with the people.
Examination of the feedbacks: In order to promote the goals of ABC Company, the
managers in the organisation should also focus on the approaches of
feedback(Schwab, 1996). The responses given by the people are helpful in estimating
the reach of communication process designed for promoting the goals of the company.
2.2 SMART objectives aligning with resources of ABC Company
SMART objectives are more successful and lead to higher growth of the firm. The
managers of ABC Recruitment Company are facing problems regarding leadership,
management and many more. Therefore, one should adopt SMART objectives in order
to align the human resources and other resources of ABC Company with planned
objectives and goals (Thierauf and Hoctor, 2003). Basically SMART stands for specific,
measurable, achievable, realistic and timely. The brief description of these factors is as
follows,
Specific: The managers should be clear about their goals and clearly defined the needs
and desires in front of their employees to attain the favorable performance.
Measurable: The objectives should be measurable which can easily be analyzed as it
would help to track the progress and to motivate the employees. In case of any
deviation, it would aid to evaluate the skills and capabilities which are required to
compete.
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Achievable: The objective should be achievable. For this purpose, the managers need
to determine various resources and marketing environment which are required to attain
the goals.
Realistic: Realistic primarily emphasizes on the applicability of essential resources and
time. For this reason, it is vital for the managers of ABC Recruitment Company to
ensure that there are sufficient resources such as employees, time, money and much
more (Gross, 2009). If there is any lack of resources then the objectives are not
realistic.
Time scaled: Each and every goal imparts some deadline when it needed to be
complete. Therefore, the managers should break the large tasks into smaller
components and provide responsibility to the employees within definite time.
In this way, the managers of ABC recruitment organization would able to align the
resources with SMART objectives and to attain high performance of the company.
2.3 Implement appropriate systems to achieve objectives in the most efficient
way, on time, to budget and meeting organisational standards of quality.
One of the crucial needs of ABC organisation is to establish and effectively implement a
system through which more objectivity can be achieved. There are several
considerations that are required by the managers in the organisation, which are
described in the following manner.
Considering time constrain: Analysing the time associated with the operations of ABC
Company is a big requirement for the managers in the organisation (Knez and Simester,
2001). Timely of the projects and approaches are helpful in deriving more objectivity,
which will ultimately enhance the quality and will be helpful in meeting the organisational
standards.
Budget: The managers in ABC organisation are also required to focus on the budget in
order to achieve the objectives. Since, the organisation is going through a phase of
depression; therefore, the managers are needed to formulate the new objectives and
allocate a budget to fulfil them (Bandiera et al., 2007). It is found that due to lower
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attainment of the revenues, the managers can assign a budget of $100000 in order to
enhance the approaches and practices.
Customer centric approaches: For attaining the objectivity and meeting the
organisational standards, the managers are also required to adopt the customer centric
approaches in ABC Company(Fosh, 1998). Focusing on the customers of the company
will be helpful in enhancing the quality as well as productivity.
2.4 Meeting the operational plan through effective monitoring and control
There are several approaches, which are essential for the managers in ABC Company
to consider. It is found that activities in the organisation can target the operational plan
through monitoring and control approaches, which is described in the following manner.
Monitor the work flow: In order to meet the operational plan of the organisation, the
managers in ABC Company are required to focus on the monitoring approaches. The
managers in the company should implement the approaches of surveillance for the
employees in the organisation (Lazear, 2000). This way, it will be beneficial to maintain
the work flow in ABC Company and operational plan can be executed in more effective
manner. For this purpose, various supervisors are required to be allocated by the
managers in the organisation that will record the work carried out by the employees and
provide feedback on it.
Control the activities in the organisation: For the implementation of the operational
plan in a successive manner, one of the critical things that are required by the
managers in ABC Company is the control approaches. The managers are required to
adopt the control approaches in the organisation. These might include supervision and
feedbacks for the performances carried out by the employees and many others (Booth
and Frank, 1999). In addition, motivational approaches are also helpful in deriving more
control over the approaches of the employees in the organisation. Salary deduction and
other similar approaches are found to provide remarkable outcomes for the
performances of the employees and deriving control over it.
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Improvising the approaches: Along with monitoring and control approaches, the
managers in ABC Company are also required to follow the approaches of
improvisations and many others. Such practices will be helpful in bringing more
efficiency to the projects and managing the operation in a sublime manner (Condrey
and Brudney, 1992). The practices that are found to be faulty and misfit can be
improved by analysing the specific need for the operational plan. This way, the quality
for the operational lan can be enhanced and it can also be implemented in more
successive manner.
Task 3
3.1 System to manage and monitor quality standards
Quality is an essential factor that can lead to the improved performance of an
organization. The ABC Company is facing performance issues due to deviation from
planned goals and objectives. Therefore, it will be beneficial for managers of ABC
recruitment organization to introduce an effective quality management system in order
to maintain firm’s quality standard. Six sigma management guides is a crucial approach
that the ABC recruitment organization should adopt to improve the quality of its output
(Behara, Fontenot and Gresham, 1995). The brief description of sig sigma approach is
as follows,
Six sigma is a vital approach of quality management which comprises of five phases
including define, measure, analyze, improve and control.
Define: Under this phase, the needs and requirements of the clients should be critically
evaluated. This phase primarily focuses on description of problem statement, goal
statement, required processes and strategies.
Measure: This stage primarily concerns with the collection of data, clues, and reasons
in order to solve the problem (Drohomeretski et al., 2013). Further, it will also aid to
determining how the particular process is performed by the manger of the ABC
Company.
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Analyze: Under this phase, the manager of ABC Recruitment Company would analyze
collected data and problem statement to identify root causes of defects. Brainstorming,
updating of project charter is vital aspect of this particular phase which an individual
would have to perform within organization.
Improve: The manager of ABC organization would find out elegant and innovative
solution in order to resolve the problem. Identification, implementation and measure of
solution are crucial aspects of the phase.
Control: The managers would manage and monitor the performance of company. For
this purpose, the ABC recruitment organization passed the improved infrastructure on
workforce to sustain further improvements.
3.2 Quality culture to ensure continuous monitoring, evaluation and development
of ABC Company
Quality culture is very important for an organization to ensure its success and growth
within existing market. A fruitful quality culture can lead to the development of an
individual as well as organization. ABC recruiting firms facing huge number of issues
due to ineffective leadership style, and poor management. Therefore, it is vital for the
managers of ABC Company to adopt effective quality culture. Following are various
factor that would ensure the improved quality culture within ABC,
Teamwork: Teamwork is an important factor which assists the managers of ABC
Company by increasing its overall performance. A sense of mutual understanding and
belongingness would force the employees to perform at their peak level.
Effective communication: Effective and honest communication is necessary to attain
the trust and confidence of employees. Further, it would help to identify creative minds
and people who can enhance the performance of the company.
Accessible information: The leaders of ABC recruitment company requires to share
each and every goals, objective, strategy, and plans with the team members (Simons,
2011). In this way, the employee will able to enhance their productivity as they are
aware of their jobs, responsibility for particular goals and objectives.
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Continuous focus on goals and objectives: One should never deviate from its goals
and objective otherwise it would result in lower productivity of overall company.
A learning attitude: A learning attitude is vital for each and every person from the
upper level to the lower level of ABC Company as it would assist in increasing their
knowledge, skills and efficiency.
3.3 Improvements which align with the organization’s objectives and goals
It will be valuable for the managers of ABC Company to effectively establish its goals
and objective. Further, it is necessary for the company to adopt requires changes within
the firm that can compete with the organizational goals and objectives. Following are
the ways in which the managers of ABC Company would ensure the improvement in the
business,
Build an awareness of culture: The managers of ABC Company should create
awareness of required culture that can compete with the planned objectives and goals.
It would help the company to recognize the various strengths and skills are needed to
attain vision and mission of the firm.
Adopt strategy based on objectives and goals: The managers of ABC Company
should particular strategy that would assist to attain goals and objectives. Further, the
strategy should be needed to communicate with every employee, and stakeholder.
Link activities with the proposed strategy: It will be beneficial for the company to
build inventory of various business processes and activities and to link them with the
proposed strategy. In this manner, the managers of ABC would able to attain desired
outcomes and performance.
Link employees with strategy: Alignment at employee level is necessary as it will aid
to analyze how the particular job or role of an individual relates with the business
strategy (Deb, 2006). Further, company should provide opportunity to its employees to
share their ideas and insights to enhance its overall performance aligning with the
established goals and objectives.
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3.4 Wider implications of proposed changes within ABC Company
The six sigma quality management tool and rich quality culture would enhance the
competency of the employees working in ABC recruitment organization (Gamal
Aboelmaged, 2010). Along with it, it will lead to higher competitive advantage to the
company within short time if the manager will focus on Six Sigma quality approach and
efficient quality culture. The proposed changes within the organizational culture and
quality management of ABC association would ensure healthy results and output. Some
of the important consequences of the proposed changes are as follows,
High Quality Output: An effective communication and learning attitude would increase
the productivity of employees as the employees would be highly determined and
confident while performing the task (Helms et al., 2011). In this way, the quality output
of ABC recruitment organization will increase that will lead to the higher growth of the
organization.
Program implementation: The six sigma approach would lead to a cultural shift within
ABC recruitment organization. It will ensure success of the company as it focuses on
regular review of process creation, process improvement and management.
Increased Efficiency: The total working capacity of working people will enhance due to
the sense of team work and proficient accessibility of information (Dowling and
Richardson, 1997). The increase capacity and skills will consequently result in high
efficiency of ABC recruitment organization.
Improved customer service: High efficiency and increased quality of output will
automatically enhance the customer service and will offer a great customer experience.
In this manner, the customer loyalty and satisfaction will also achieved by the managers
of ABC Company.
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Task 4 (1000)
4.1 Plan how to carry out risk assessments as required by legislation, regulation
and organizational requirements ensuring appropriate action is taken
It is highly important for the managers in ABC organisation to access the risks subjected
from legislations. This is one of the important points that is associated with regulation of
the organisation. Some of the factors that are helpful in carrying out risk assessment
are explained in the following manner.
Analysis of the risk: it becomes important for the managers in ABC Company to
analyse the risk that are associated with different projects in legislation. There can be
several legislative factors which can affect the organisational profitability and
productivity. These factors might include alteration in organisational laws for making
business and many others. The managers in the organisation are required o focus on
such risks (Danna and Griffin, 1999). The nature and the magnitude of the risk can
severely affect the operations in ABC Company, which can make the sustainability of
the organisation vulnerable in the market. Therefore, risk analysis is an important
procedure to regulate the legislative approaches of the company.
Formulation of control measures: In addition to analysis of the risks, another critical
factor associated with risk assessment plan is planning measures through which the
impact subjected by the legislative risks can be reduced or controlled. The managers in
the organisation are required to establish the measures such as complying with new
legislative laws and many others. Such approaches will be helpful for deriving more
efficiency to the risk management plan in ABC Company and evading from the
catastrophic effects of the risks.
Implementation of the measures: One approach that is highly required by the
managers in ABC Company is successful implementation of the control measures that
are derived for addressing the legislative risks (Booth and Frank, 1999). Proper
implementation might result in fruitful outcomes, which can further enhance the
probability for success of the operations in the organisation.
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Evaluation of the outcomes: Another approach which is also as important as other is
the evaluation of the outcomes alterations that has been generated through the
implementation of the measures. This evaluation is helpful in enhancing the risk
management plan and improvising the approaches in future.
4.2 demonstrate that health and safety regulations and legislation applicable in
specific work situations are correctly and effectively applied
It also becomes important for the managers in ABC Company to implement health and
safety regulations in the organisation. In order to ensure the health and safety of the
employees in the company, adequate appliances should be installed that will make the
environment in the company more feasible for the work. In addition, legislation is also
other factor that is required to be focused by the managers in ABC Company (Gross,
2009). The managers are required to implement the measure in more effective manner
to facilitate the legislative procedure in the company. This is one of the remarkable ways
through which the operation in ABC Company can be managed in sublime manner.
4.3 Systematic review of organizational health and safety policies and procedures
A systematic and well planned review of health and safety policies of organization is
necessary on regular basis. An effective review would assist the managers of ABC
Company to evaluate the level to which the health and safety policy operate (Andersen
and Pallesen, 2008). The managers of ABC Recruitment Company should adopt
following steps in order to ensure effective review of firm’s health and safety policy,
Evaluation of Health and safety policy: First of all, the managers of ABC company
should evaluate whether the health and safety policy of the company meet the priorities,
targets and plans. Further, to analyze the expected outcomes of health and safety
policy of the company.
Analyze the risk management plan of the company: A risk management plan is an
important aspect of health and safety policy (Danna and Griffin, 1999). The managers of
ABC company should analyze whether risk assessment plan compete with the
requirements and eliminate the risks associated with the health of the employees.
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Record the various outcomes of health and safety policy: After analyzing the health
and safety policies of the ABC recruitment company, the managers should develop
proper records and reports discussing the outcomes and drawbacks of the policy.
Find out the deviation from the expected performance: If the managers of the ABC
recruitment company determine any deviation from the expected results of its health
and safety policy, then one should try to evaluate the reasons behind the deviation
(Zwetsloot et al., 2010).
Develop improved health and safety policy: After determining the causes behind the
deviation, it is necessary for the managers of ABC recruitment organization introduce
more effective and fruitful health and safety policy along with risk assessment plan to
ensure the wellbeing and comfort of its working people.
In this manner, the managers of ABC Recruitment Company would able to analyze the
effectiveness of health and safety policy (Star et al., 2016). Further, one will able to
evaluate the extent to which health and safety policies of ABC Recruitment Company
are competent.
4.4 Plan how to carry out practical application of health and safety policies and
procedures in the workplace for ABC Company.
There are several approaches through which the health and safety policies and
procedures can be enhanced in ABC Company. These approaches are described in the
following manner.
Ensuring safe working environment: One critical approach that should be considered
by the managers in ABC Company is providing sound and safe environment to the
employees that are working (Danna and Griffin, 1999). This might involve physical
safety measures such as fire control and many others.
Provoking employee to be concerned about others: It also becomes important for
the managers in ABC Company to encourage the employees towards working in
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collaborative manner and be concerned about others (Helms et al., 2011). This is one of
the best approaches to ensure the safety of the employees and establishing better
working environment.
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