Managing Business Activities and Results for ABC Company: Report

This report provides a comprehensive analysis of managing business activities and results within ABC Company, a recruitment agency. It begins with an evaluation of the interrelationship between different processes and functions, including an examination of the organizational structure and culture. The report then justifies various methods for mapping processes related to ABC's goals and objectives, followed by an assessment of process outputs and the elements required to build a quality gateway. Task 2 focuses on developing a plan to promote ABC's goals, including recommendations for aligning people and processes using SMART objectives. The report then delves into designing systems to manage and monitor quality standards, demonstrating a quality culture, and recommending improvements aligned with organizational goals. It also covers risk assessment, health and safety regulations, and the practical application of health and safety policies within ABC Company. The report concludes with a summary of findings and recommendations for improved business performance.

MANAGING BUSINESS
ACTIVITIES
&
RESULTS
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TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Evaluating inter relationship between different processes and functions of ABC Company3
1.2 Justification of various methods that can be used to map processes related to ABC goals
and objectives..............................................................................................................................5
1.3 Evaluating the output of the process and elements required to built a quality gateway. ......7
2.1 Plan to promote goals and objectives of ABC company ......................................................9
2.2 Recommendations relating to the alignment of people and processes with the help of
SMART objectives......................................................................................................................9
2.3 The various ways of attaining the objectives effectively within ABC company ................11
Task 2.............................................................................................................................................13
3.1 Design systems to manage and monitor quality standards of ABC company.....................13
3.2 Demonstrate a quality culture to ensure continuous evaluation, monitoring and
development process..................................................................................................................14
3.3 Recommend improvements which aligns with organization goals & objectives ...............14
3.4 Report on wider implications of proposed changes in Organization ..................................14
4.1 Carry out risk assessment as required bt legislation, regulation and organizational
requirements...............................................................................................................................15
4.2 Demonstrate health and safety regulations, legislation and organizational requirements. .16
4.3 Carry a systematic review on organizational health and safety policies have applied
effectively or not........................................................................................................................16
4.4 The practical application of health and safety policy within ABC .....................................17
CONCLUSION .............................................................................................................................17
REFERENCES..............................................................................................................................19
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INTRODUCTION
Managing business activities is a vital function that is performed by management to
achieve strategic goals of business and ensure continuous growth as well as development. By
managing business activities, company can use its strengths and resources to attain potential
opportunities and assure maximum profitability. It further helps in attaining short and long term
goals of the organization (Eckerson, 2010). Further, managing business activities assists
entrepreneur in identifying the internal barriers that can have direct impact on the performance of
entity. Therefore, it helps in taking proper action within the available time. Managing business
activities will enable ABC Company in setting benchmark that is further considered by
employees and management while performing various functions.
In this report, various aspects of managing business activities will be studied in the
context of ABC Company. It is a recruitment agency that provides its services to various job
seekers and organizations that are looking for competent candidates. However, company is
currently facing number of issues regarding poor management, ineffective leadership etc. that are
causing negative impact on business operations. In this report, learning will be shown regarding
the structure and culture of cited organization as well as impact of both on various processes of
the entity. Further, elements required to build a quality gateway will be detailed out. With the
help of SMART objectives, recommendations related to alignment of people and resources will
be provided. Thereafter, system will be designed to manage and monitor the quality standards
within ABC Company.
TASK 1
1.1 Evaluating inter relationship between different processes and functions of ABC Company
Organization structure states how various functions like work distribution, coordination
and supervision are directed towards the attainment of business goals and objectives (Arlbjørn,
2011). It can also be stated as a hierarchical arrangement of human resources and its functions
within entity. Organization structure within ABC Company determines various reporting and
authority relationship among individuals working in the company.
Broadly, there are two types of structure such as hierarchical and flat. In hierarchical
structure, there are large number of levels between management and employees. On the contrast,
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in flat structure there is few levels of management between top executives and staff level
employees. At present, ABC Company is having hierarchical structure which means that every
employee is subordinate to someone else within the company (Gilmore and Pine, 2014). The
main benefit of this kind of structure is that authority and accountability relationships are clear
which reduce the chances of confusion and duplication of issue. However, the major issue faced
in such structure is related to lack of communication between management and employee
resulting into lack of motivation and satisfaction among employees. Structure of ABC Company
can be further understood on the basis of following chart:
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llustration 1: Organization structure
§
 Managing director: It holds the most influential position within business. Key
responsibility of managing director is to develop strategic goals of organization inclined
with its vision, mission and core values.
 HR manager: Key function of HR manager is to manage human inventory present
within the company and ensure their retention, motivation, satisfaction, development and
career growth while working in the firm (Briggs, 2011).
 Finance manager: Main responsibility of finance manager is to manage funds within
business, identify the sources of finance and make viable investment by assuring minimal
risk and maximum return.
 Marketing manager: Marketing manager is accountable for merchandising activities of
ABC Company. He or she further helps in preparing marketing campaigns or strategies
for attaining marketing goals of business (Eckerson, 2010).
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 Staff specialist: He or she helps ABC Company in attracting potential candidates to
apply for the vacant job post and thereby, selecting competent and talented employees.
 Personnel manager: Main role of personnel manager is to maintain sound business
relationship between management and union members. He or she assures that needs of
workers are fulfilled properly by compliance of various employment laws.
Further, structure of organization has direct impact on culture that prevails within the
company (Gilmore and Pine, 2014). In this respect, it can be stated that there are four types of
culture including clan, adhocracy, hierarchy and market. These can be further explained as
follows:
 Clan: It is a type of culture in which individuals work with effective cooperation and
collaboration. In this, leaders behave as team builders and mentors.
 Adhocracy: This culture enables organizational members in initiating innovation and
creativity within company.
 Hierarchy: In this kind of culture, there is strict control over resources and individuals.
Presently, ABC Company is having hierarchy culture which enables major control in the
hands of top executives (Kannan and Tan, 2009). Key objective of this culture is to
ensure control and efficiency of business with utilization of effective processes.
 Market: Main focus of this culture is on building sense of competition within staff
members so that ABC Company can perform better than to its rivals.
1.2 Justification of various methods that can be used to map processes related to ABC goals and
objectives
ABC Company is a recruitment organization which meets employers to potential
employees. It fulfills the demand of human assets in a business entity by providing supply of
proper quality of manpower.
Vision: Vision of the company is to become leading recruitment agency in the UK.
Vision statement of cited entity reflects its desire to build a world without unemployment.
Mission: Mission statement of ABC Company is to highlight its commitment related to
provide the best services to various corporations by ensuring supply of supreme quality of human
resources. Organization aims to provide suitable jobs to job seekers.
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Core objective: Long term objective of business is to maximize the wealth of its
stakeholders (Margherita, 2014). Further, it is focused to maintain sound business relationship
with other corporations that are receiving services from ABC Company. It has also an objective
to retain the competent and loyal employees within the enterprise.
Values: Core value of cited entity is to provide maximum support to the society while
functioning in different market. Further, it focuses to work with high integrity and enthusiasm as
well as assure excellence by being the best that they can be and strive to become more.
ABC company assure that its business functions are performed considering, the
aforementioned aspects (Gilmore and Pine, 2014). It further use process map for its core
functions. Here process map refers to sequential functions to attain the desired results. It further
states how various tasks are practically executed within the business in order to attain the
strategic goals. Following process map is used by organization to recruit best candidates for its
client company.
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1.3 Evaluating the output of the process and elements required to built a quality gateway.
With the help of well defined process, ABC company will be able to attract competent,
skilled and qualified candidates for the client company. The quality of services offered to
business partners will be best. This will further lead to maximum satisfaction among client
company and job seekers (Osterwalder, Pigneur and Tucci, 2005). The process map will also
serve as guide for the employees so that they can achieve the set goals of business; recruitment
of best candidates for client firm. By providing effective services to its customers (both company
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and individuals) ABC company can enhance its market share and build strong reputation in
market. Overall, there will be favorable and positive output of the identified process.
Further, quality gateway refers to the focal point in company where all the business
activities must pass so as to become component of specifications. The main objective of using
quality gateway is to identify the inefficiencies at proper time. ABC company use quality
gateway to identify the incompetent prospects for the client organization so as to avoid false
impression about the service offered by business (Papazoglouand Heuvel, 2010). The
organization assures that candidates chosen by company is as per the needs and specifications of
client firm. Such as, if customer require staff for vacant post of marketing personnel and ABC
hires a candidate specialized in finance field (Keim, 2009). Therefore, this wrong selection will
results into dissatisfaction among client company and negative image of brand in market. With
the help of quality gateway, company can avoid such issues. Further, there are different
components that must be considered while building quality gateway such as, close supervision,
rechecking, matching the accomplished results with the expected one (Parahoo and Fleming,
2010).
TASK 2
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Illustration 2: Quality gateway
(Source: Werner, 2006)

2.1 Plan to promote goals and objectives of ABC company
In order to achieve the desired aims and objective it is viable for management to use well
defined plans and procedures. Effective plan will provide proper direction to the efforts of
management and employees in the way of attaining constant growth and success. Company can
strategic plan as a tool for building distinct image of brand in market and getting edge over its
rivals. Since, its inception that ABC company is facing serious issues of lack of management
and leadership which are resulting into deficits, non attainment of work targets, high employee
turnover etc (Paton and Hill, 2006). Therefore, it becomes crucial for organization to use a plan
to improve its present state and prevent down fall in future. The plan of company can be as
follows: Identification of the key issues faced by ABC company: The main issue faced by entity is
lack of leadership. At present company is using autocratic leadership. There is lack of
motivation among employees. The communication within the entity is poor. Also, the
employees are less trained (Spender, 2014). The various possible solutions to resolve the present issues: The participative leadership
and Maslow motivation theory can be used for the better future of company. ABC should
also think about making changes in structure. The needs of employees must be identified
and fulfilled. The selection of best alternative: The management can select best solution to get fruitful
outcomes. For example, Use of Maslow theory etc. The implementation of the solution within the company: The manager of ABC company
should assure proper involvement of employees in implementation of identified plan.
 Proper follow up and control of plan: This step will assure the plan is not deviating in
any terms (Roy and Banerjee, 2012).
2.2 Recommendations relating to the alignment of people and processes with the help of
SMART objectives
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The SMART objectives will help ABC company in setting specific, measurable,
attainable, relevant and time bound goals for business. They can be as follows:
 To form coalition with 15 company in 1 year in order to expand business.
 To use both direct and indirect marketing channels in 6 months for attracting maximum
number of clients and job seekers.
 To improve the quality of services offered to client organization and individuals.
 To increase the market share by 10 % in 1 year.
 To provide job opportunities to 100 candidates in 6 months.
 To increase the employee retention within ABC company in 8 months by 5% from
present.
Considering, these objectives following recommendations can be suggested to ABC
company:
 To use need based training and development sessions to employees so that they can
perform their work effectively.
 To use time management techniques so that desired objectives can be attained within the
desired time frame only.
 To form alliance with leading management colleges so that there students can be
provided job opportunities.
 To promote the services offered by ABC company on social networking sites so that
maximum company and job seekers can be benefited.
 To use quality management approaches like, bench marking, six sigma, total quality
control etc. to enhance the quality of business processes.
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Illustration 3: SMART objectives
(Source: Spender, 2014)

 To use monetary and non monetary incentives to increase employee satisfaction and
retention.
Further, with the help of these recommendations ABC company can not only improve its
present situation but also enhance its goodwill in market (Keim, 2009). The training and
development sessions will improve the productivity of employees so that they can perform the
assigned task effectively. This will also reduce the wastage and errors which will reduce
operational cost and lead to improved productivity.
2.3 The various ways of attaining the objectives effectively within ABC company
To assure attainment of the aforementioned objectives in smooth and effective way,
management should identify the different possible ways of doing things effectively. Therefore,
ABC company can consider following aspects:
 Use of time management techniques: With the help of time administration techniques,
ABC company can attain the set objectives within the desired time frame. Further, time
management will help employees in completing the allocated task or project on time. It
further involve use of techniques like, work chart, prioritization of work etc which enable
employee in performing work as per its priority and significance to business (Kannan and
Tan, 2009).
 Enhancing communication: The effective communication between management and
employees will help in improving the satisfaction level of human assets within ABC. The
employees can give their creative ideas, suggestions that can be considered by company
while operating. This will boost the morale of employees as they will feel valued ifor
being part of ABC. Hence, employee retention can be assured (Thomas and Singh,
2005).
 Quality management system: The quality management system will help in improving
the services offered by company to their clients. For this aspect, firm can use techniques
like bench marking which enable ABC company in matching the service offered by them
to customers with that of its rivals. On the basis of this, modifications can be done by
brand to stay aligned with its rivals (Fotopoulos, Psomas and Vouzas, 2010).
 Marketing system: The marketing will help ABC company in attracting the qualified
and knowledgeable candidates to apply for the different jobs as per their needs. With the
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help of effective and impelling marketing, company can induce maximum organization to
outsource their recruitment function to ABC company.
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