Analysis of Success and Failure in Business Management Projects

This report presents a comprehensive analysis of business analysis projects, business process management, and case management, critically examining the factors that contribute to both success and failure. The report begins with an abstract and table of contents, followed by an introduction that establishes the importance of business analysis in modern organizations. It explores the methodologies used, which include a qualitative approach utilizing secondary research articles from 2016-2020. The report then delves into the background of business analysis, including its framework and key elements. It analyzes the success and failure factors of business analysis projects, business process management projects, and case management projects. The study provides a detailed discussion of the objectives, an overview of the research, and a reflective analysis. The report concludes with a summary of the findings and includes a list of references and a bibliography. The student has critically analyzed the success and failure factors of business analysis projects, business process management, and case management, providing an annotated bibliography.

Running head: MANAGEMENT
Business Analysis
Name of the student
Name of the university
Author Note:

2
MANAGEMENT
Abstract
The following research has been conducted to present the idea on business analysis projects,
business process cases and the management of the business projects in the proper and
efficient manner. The report has presented a literature review based on the above mentioned
subjects. The business analysis model has been presented along with the presentation of the
different types of the annotated bibliographies that has dealt with the following subject in a
proper manner. The review of the research has presented the idea on the business analysis and
the different reasons or factors that have been the cause behind the success and failures of the
projects. The research has also presented a summarized view of the assessment and then a
reflective study that has helped to make the research more informative and compact in nature.
The presentation of the research in such a manner has provided a professional format to the
research. The research here reflects the idea of business analysis case process and the case
projects. The reflection of the ideas, presentation of the factors behind the success and
failures of the business processes and the inclusion of the reflective angle in the study
altogether makes it a quality piece of study in the same subject.

3
MANAGEMENT
Table of Contents
Abstract......................................................................................................................................2
Introduction................................................................................................................................4
Purpose of the study...............................................................................................................5
Appropriate Literature to justify the motivation behind the study.........................................5
Methodology used..................................................................................................................6
Structure of the Research.......................................................................................................6
Background and Business Analysis...........................................................................................7
Success and Failure of Business Analysis Projects................................................................8
Success and Failure of Business Process Management Projects...........................................9
Success and Failure of Case Management Projects.............................................................10
Discussion................................................................................................................................12
Objectives of the study.........................................................................................................12
Overview..............................................................................................................................12
Reflection.............................................................................................................................12
Conclusion............................................................................................................................13
References and Bibliography...................................................................................................14

4
MANAGEMENT
Introduction
Business analysis and project management are two of the major elements that are
gradually becoming important and strategic for the different kinds of the business companies.
The management of the different projects has its focus fixed on the creation of the product,
service or result of the different projects in a proper and effective manner (Hussain &
Mkpojiogu, 2016). The analysis of the business process is aimed at the proper understanding
of the needs of the stakeholders and the definition of the characteristics of the solution that
are needed for meeting the objectives of the result. In the modern day, there are different
kinds of business processes that are gradually emerging and coming in place. People are
slowly recognizing the different kinds of the literature and business practices that are being
carried out by the management professionals.
The following report has presented the idea on business analysis projects, business
process cases and the management of the business projects in the proper and efficient
manner. The report has presented a literature review based on the above mentioned subjects.
The business analysis model has been presented along with the presentation of the different
types of the annotated bibliographies that has dealt with the following subject in a proper
manner (JV, Radosavljevic, & Andjelkovic, 2019). The report here presents the best analysis
of the business case projects along with the business case management. The introductory part
of the study has presented the starting discussion regarding the subject along with the
purpose, review, methodology that relates to the following subject. Apart from this the report
has also presented a proper analysis of the structure that has been used to present a scientific
and professional format to the research.

5
MANAGEMENT
Purpose of the study
The purpose of the study is to define and understand the success and failure of the
business analysis projects, business process management and the business case management.
The PMBOK guide of the project management states that business process management or
business case process is an important part of the project management process. The business
case is generally considered to be a same kind of document that generally provides similar
information or necessary information from the viewpoint of the business. This is done in such
a manner to ensure or determine on whether or not the project undertaken is capable enough
or worthy enough for the stated investment. Thus the following study has helped to analyse
the importance and proper use of the business case and business process management.
Appropriate Literature to justify the motivation behind the study
As said earlier, the main motivation behind the study is to gain an idea on the proper
success and failure of the business case processes, business case management and the
different kinds of the business process management in the most efficient manner. The report
here will discuss the business analysis project, business case process and the analysis of the
business process (Hussain & Mkpojiogu, 2016). The failure and the success of these
processes has also been presented here in a literary manner. The presentation has been made
perfect with the selection of the best journal articles and papers that have been earlier
presented by other researchers or literary scholars. The use of these articles as part of the
study to describe the total process has intensified the study of the research in the most
appropriate process. Such a presentation has helped to motivate the cause for the presentation
of the study in the most effective way.

6
MANAGEMENT
Methodology used
The methodology is important for the research as because it involves the selection of
the different methods as well as the ways and processes that are involved in the study of this
particular topic on business case projects and their success and failure. The research have
used a qualitative methodology where secondary research articles were used to determine the
different kinds of the perspectives and aspects of the research. A number of secondary
articles related to business case projects have been used to determine and analyse the projects
selected for the study. The use of literature from the year 2016 to 2020 has been observed
here. The selection of the following timeline has been maintained in line with the normal
research guidelines. However, due to unavailability of proper sources and proper papers,
papers which are much older than the given timeline above were also selected.
Structure of the Research
The structure of the research presents an analysis of the presentation or the format that
has been used here. The presence of a research format is important to a professional
presentation. The structure of the following research is as follows;
a. Introduction- The introduction chapter is the first chapter of the research where the
research introduces the definition of the Business Process Management, Business
Case process and the project management process. The introductory chapter also
presents the different purposes of the study which details out the need for the study.
Apart from this the review brief of the study along with the methodology that will be
used has also been presented here.
b. Background Chapter- The background chapter presents a detailed description of the
total process of business case management and business process management. The
business process management and the use of the organizational processes has been
mentioned and discussed here.

7
MANAGEMENT
c. Success and Failure of the Business Process- The following chapter presents a
detailed format and discussion of the success and failure of the business process and
the business case study. This chapter is quite important as it discusses one of the
major aspects of the following study related to business case processes.
d. Discussion Chapter- The discussion chapter consists of the analysis of the objectives
and the overview of the research based on the review of the study.
e. Reflection Chapter- The reflection chapter provides a reflective analysis of the study
in the most appropriate manner that helps the study to be more genuine and precise.
f. Conclusion Chapter- The conclusion chapter of the research has provided a thorough
analysis and a summary of the total chapter in the most proper form.
Background and Business Analysis
The background chapter here has been included as it starts with the analysis of the
literature related to business, business case processes, case management, project management
as well as the different kinds of the other related concepts that are important for business
analysis.
The globalization of the world has brought in a number of different changes to the
organizations that operate currently. The changes have forced or compelled the business
organizations to give up their traditional styles and adopt new and contemporary business
styles that can be easy for gaining business success in the modern day competitive world. The
major changes in the modern day business world has been the increase in demand, the change
in the demands of the customers, customization of the products, emergence of new and
improved technologies, innovation, presence of substitute products and increase in speed and
quality of services.

8
MANAGEMENT
Thus in this cases an organization having a strong business analysis can really match
up to the demand of the modern times. The business analysis process framework is the best
way to define a proper business analysis process and can also be said to be the best way to
ensure the success of the business in the modern day business world. This includes;
a. Getting Oriented
b. Identifying the primary most business objectives
c. Proper definition of the business scope
d. Formulation of the business analysis plan
e. Definition of all the detailed requirements
f. Support of the technical implementation in the business
g. Implementation of the business solution
h. Assessing the value that will be created by the business solution
Success and Failure of Business Analysis Projects
There are a number of reasons behind the success and failure of the business analysis
projects. The different reasons/factors are presented below;
Success factors
a. The unlimited support from the senior management is an important success factor
for the project. The presence of an unlimited support from the part of the higher
management can help ensure the success of the project.
b. The presence of a realistic schedule and a project sponsor is another major success
factor for the project success. Bothe the factors can help the project to gain the
necessary ground that will be needed for the completion of the project in the most
competent and organized manner (Hussain, Mkpojiogu & Kamal, 2016).

9
MANAGEMENT
Organizational discipline and competency are two of the most necessary factors for
success.
Failure Factors
a. Missing Stakeholders is one of the major reasons that can lead to the failure of the
projects. The absence of proper commitment from the part of the stakeholders can
lead to the failure of the project. Stakeholders are an important part of the project and
therefore their presence in the project is an important matter of concern.
b. Absence of proper communication can also act as a major reason behind the failure
of the projects (Hussain, Mkpojiogu & Kamal, 2016). The poor presence or absence
of communication in between the business analysts and the business development
team can lead to the failure of the project.
Success and Failure of Business Process Management Projects
There are both success and failure factors for the business process management
projects. Some of them are as follows;
Success
a. Business Process Management is a business strategy that can help to deliver the
best business performance and the business improvement and sustainability for the
business process. According to, Dabaghkashani, Hajiheydari & Haghighinasab,
(2012) this is beneficial in a number of different manners. This includes, the work
being done in an easy manner, services and process management being done
inasmuch better manner and the start of new services.
b. Business Process Management Project can be successful as because it is the only
way to assure the traceability of the business performance (Dabaghkashani,

10
MANAGEMENT
Hajiheydari & Haghighinasab, 2012). The traceability of the business process is
surely a major benefit for the project which is surely a success factor.
Failure
a. The thinking that Business Process Management is all based on technology itself is
a major factor that leads to failure of the projects based on business process
management. The automated process of business process management can fail if the
technology is used before even knowing the type of technology or skill needed to
perform the process.
b. Process of Gathering information is totally flawed and this is surely another major
area that leads to the failure of the business project management (Dabaghkashani,
Hajiheydari & Haghighinasab, 2012). The process of too much focus on the
stakeholders thus makes the process flawed as the information that is collected by
undertaking such a process leads to major problems and different issues.
Success and Failure of Case Management Projects
The success and failure of the case management projects has also been discussed here
in details. The reference has been taken from a secondary research on the same subject.
Case 1-Project management practices: the criteria for success or failure. .
According to, Attarzadeh & Ow (2008) the involvement of the users and the presence
of a clear statement that helps to determine the different requirements of the projects. The
proper and transparent understanding related to the different requirements of the project is
extremely essential for the success of the case management project. Apart from this the
presence of a strong support from the executive management can also help to bring the
success factor in the project.

11
MANAGEMENT
The failures of the case management projects has also been highlighted by Attarzadeh
& Ow (2008) in his study “Project Management Practices: The Criteria for Success or
Failure”. The major failures that has been attributed here includes the likes of; absence of
proper focus on the project/case, absence of any sense of urgency as well as the failure to
gain the necessary evolution for success. All this processes generally forms the failure to
ensure success.
Case 2- Case management: An introduction to concepts and skills. Oxford University
Press.
The study of Frankel, Gelman & Pastor (2018) has pointed out different factors that
has been the major reasons behind the success and failures of the case management projects.
The major success factors for the case management practices remains the proper planning and
the formulation of a strong risk management plan. The presence of a strong risk management
plan in particular helps the project to gain a strong ground.
On the other hand, the major factors that acts as the failure is the absence of a proper
scope document and the incapability of selecting the right people for the right job. The
absence of the right people for the right job can have a strong impact on the success of the
project case.
Case 3- Strategic knowledge management failures in small professional service firms in
China. International Journal of Information Management
The study of Martinsons, Davison & Huang, (2017) has provided a detailed idea on
Knowledge Management. As knowledge is considered to be one of the most important
resource of an organization, its proper management is utmost necessary to gain proper
success. Knowledge Management Research generally focuses on the enhancement of

12
MANAGEMENT
employee productivity and the reduction in the recreation of the same knowledge on a
repeated basis. This factors helps to achieve considerable success for the organization.
On the other hand, a number of factors have been attributed here has been behind the
failure of the knowledge management process. This factors includes the likes of; personal
attributes which may lead to the absence of true information on the human behaviour. Apart
from this, the over dependency on the hardware of knowledge management can also act as a
major problem.
Discussion
Objectives of the study
The main objective of the study was to determine and analyse business case projects,
business process management as well as the case management projects. Apart from the
projects, the following study has also presented the different types of the factors that leads to
the success and failure of the different kinds of the projects. The different factors that have a
positive and negative impact to the success or failure of the business has made the study more
informative and important. Though some of the crucial factors have been mentioned here in
the study, the addition of some more factors could have made the research more compact and
strong.
Overview
The research has explored all the possible options and has implemented all the
necessary methodologies that have been quite important for the research study. As said
earlier, the research has been able to mention the most crucial factors that leads to success or
failures in different types of projects. However, the addition of some more factors could have
made the research more informative and more successful. Apart from this, such an addition