ISYS 324 - Business Analysis: Holiday Inc. Airline Information System

This document presents a business analysis of Holiday Inc.'s proposed new airline information system, which aims to enhance daily operations by offering flight booking and reservation management, along with travel service reservations for non-flight amenities. The analysis includes specifications of both functional and non-functional requirements, user acceptance criteria, and the system testing process. The proposed system encompasses modules for human resource management, travel services, airline reservation, marketing and sales, and finance and accounting. Functional requirements detail customer and administrator activities, while data requirements are outlined in an ER diagram and data dictionary. Non-functional requirements emphasize user-friendliness, 24/7 availability, security, and flexibility. The document concludes by quantifying business benefits and specifying acceptance criteria, including unit, integration, recovery, security, and acceptance testing, to ensure the system meets user requirements and achieves cost-effectiveness and improved performance.

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Business Analysis
Student Name
Institutional Affiliation

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Executive Summary
Holiday Inc. has proposed to implement a new information system that will support and enhance their daily
operations. The new airline information system should offer flight booking and reservation management
services. Additionally, a travel service reservation system is required by Holiday Inc. to provide regular
flyer and ordinary clients other non-flight amenities such as packages, hotel, travel activities, car hire, and
travel insurance. The system should create extra sources of income and at the same time offer an excellent
travel experience to clients. Additionally, the system should allow clients the order by removing or adding
non-flight amenities. Holiday Inc. also need an HRM system to offer functions connected to various
functions of human resource such as payroll, performance analysis, benefits administration, training and
recruiting and review into a single package. This paper will focus on specification of requirements, both
functional and non-functional requirements, and specifications of user acceptance criteria which includes
system testing process.

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Table of Contents
Executive Summary.........................................................................................................................................2
A. Specification of Requirements....................................................................................................................4
1. Project preliminaries................................................................................................................................4
2. System services........................................................................................................................................4
a. Scope of the system..............................................................................................................................4
b. Functional requirements.......................................................................................................................5
c. Data Requirements................................................................................................................................8
d. Non-Functional Requirements............................................................................................................10
B. Specification of Acceptance Criteria.........................................................................................................11
1. Quantification of business benefits........................................................................................................11
2. Specification of acceptance criteria........................................................................................................11
3. Quality Assurance Testing.....................................................................................................................12
Conclusion.....................................................................................................................................................12
Refence List...................................................................................................................................................14

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A. Specification of Requirements
1. Project preliminaries
The aim and objective of the project is to develop a new airline information system for Holiday Inc. which
will support their daily activities. The proposed information system for Holiday Inc. will include several
modules such as human resource management, travel services such as hotel booking and car hire, airline
reservation, marketing and sales, and finance and accounting. The new airline information system should
offer flight booking and reservation management services. It should distinguish the two type of users, that
is, ordinary clients who infrequently use the system and regular flyer who regularly use the system. Flight
reservation system should provide many alternatives with cost effective options when ordinary clients
choose the option of flexible with dates while looking for negotiable flights. Besides, the flight reservation
system should have the ability to add, maintain, display and deduct the history of regular flier points and
offer a satisfying travel convenience and experience.
In addition, a travel service reservation system is required by Holiday Inc. to provide regular flyer and
ordinary clients other non-flight amenities such as packages, hotel, travel activities, car hire, and travel
insurance. The system should create extra sources of income and at the same time offer an excellent travel
experience to clients. Additionally, the system should allow clients the order by removing or adding non-
flight amenities. Holiday Inc. also need an HRM system to offer functions connected to various functions
of human resource such as payroll, performance analysis, benefits administration, training and recruiting
and review into a single package (McGuigan, 2015). A sales and marketing system are also needed to
create revenue by looking for customers and making sales (Shannon, 2012).
2. System services
a. Scope of the system
An airline information system for Holiday Inc. will be designed and implemented. A well-designed
database will support the system, allowing all available information of airline to be connected together and
be accessed with ease via one point. The airline information system will offer a friendly user interface
between airline employees and customers (Rouse, 2015). The system will also support personal
information of the user and regular registration

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Figure 1: Context Diagram
b. Functional requirements
The airline information system is majorly concentrated on two types of audiences: the end-user or the
customer and the system administrator (Borodescu, 2013). Some of the main functions of the system can
be grouped under the two groups; the user and the administrator.
End-user/Customer activities

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Figure 1: use case diagram of the Customer
The use case diagram above shows all the activities or functions that a customer or user can carry out on
the system. The activities are comprehensively discussed below:
Home page: the system user homepage can be accessed by the user. The user logs into the system and
search for information pertaining flights, motels and packages.
Login and register: the system offers a client registration information page, where the user can key in his or
her information and register. Besides, he or she can generate a password and username. In addition, the
user can change the registration details in case of a change of information such as email address (Chaffee,
2012).
Booking flights: the client can look for flights available and book a seat on the flight by buying a ticket.
Book motels: the system will provide different deals for booking motels.
Book packages: the functionality resembles that of booking a motel, except that the client can search for
different touring packages available at the destination of the person (Holiday, 2014).
Contact the company: the client can call the firm if he or she has questions or concerns connected the
bookings he has made.
Booking instructions: the system offers guidelines to the clients on how to make a motel or airline ticket
reservations along with the various packages.
Administrator Activities

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Login/logout: the administrator logins to the system to make some adjustments by deleting, adding or
modifying the information of the system database. After making the required adjustments, he or she has to
logout the system to avoid data misuse (Crosby, 2017).
Add/modify client’s details: many clients will register into the system daily and others will unsubscribe
from the system. Only the administrator is allowed to change the database in an appropriate way.
Add/modify flight details: the administrator is only person who has the permission to delete, add or modify
details of the flight. At times, customer can cancel flights for various reasons.
Add/modify details of a motel: the administrator delete, add and modify details connected to various
motels. The information includes rooms available and the prices of the motel, among others.
Reservations Cancellation: at times a client may cancel a reservation. As such, the administrator manages
such unique cases and sends an email confirmation to the client after deleting the particular transaction
(Django Software Foundation, 2013).
Email confirmations: when a client cancels or make a reservation, it is the responsibility of the
administrator to send emails to the client to confirm the transaction.
Figure 2: use case diagram of the administrator

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c. Data Requirements
ER Diagram
Figure 2: Holiday Inc. Entity Relationship Diagram
Data Dictionary
The data dictionary contains the logical properties of the data stores of the system including flight details,
customer details, hotel details, reservation details, payment details, among others which helps in
determining requirements of the database during design and development of the system. Data dictionary is
useful in managing information in bigger system like the one required by Holiday Inc., communicate and
provide a standard meaning for all the elements of the system, documentation of system features, identify

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omissions and errors in the system, and facilitate system evaluation to identify any changes needed
(GazetteLive, 2011). The following tables represent data dictionary for various activities and events that
will be carried out by the system:
Company Details
Name of the field Explanation Type of data Size Constraints
Company_id company
identifying number
int 20 PRIMARY KEY
company_details Company
information
Varchar 200 NOT NULL
Flight details
Name of the field Explanation Type of data Size Constraints
Airline_id Flight identifying
number
int 20 PRIMARY KEY
Airline_details Name of the flight Varchar 200 NOT NULL
Customer details
Name of the field Explanation Type of data Size Constraints
Customer_id Unique
identification
number
int 20 PRIMARY KEY
customer_details Name Varchar 200 NOT NULL
Address_details Address
information
Varchar 200 NOT NULL
Booking details
Name of the field Explanation Type of data Size Constraints
Booking_id Flight identifying
number
int 20 PRIMARY KEY
Customer_id Name of the flight int 20 FOREIGN KEY
Status_code Booking status int 20 FOREIGN KEY
Company_id Holiday Inc int 20 FOREIGN KEY
Date_of_booking The date when the int 20 NOT NULL

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customer made the
booking
Booking_details Booking
information
int 20 NOT NULL
Payment details
Name of the field Explanation Type of data Size Constraints
Payment_id Payment number int 20 PRIMARY KEY
Booking_id Booking
identification
number
int 20 FOREIGN KEY
booking_details Name of the flight Varchar 200 NOT NULL
Booking status
Name of the field Explanation Type of data Size Constraints
Status_code Unique code int 20 PRIMARY KEY
Status_description Details of the
reservation
Varchar 200 NOT NULL
d. Non-Functional Requirements
The following are the non-functional requirements:
The system should ne user friendly and enable the users to easily interact and navigate through the system.
The system should be available 24/7 for customers to make their bookings are reservations (Encyclopedia
Britannica, 2015).
The system should be secured to ensure that customer and business information is secured.
The system should be flexible enough and allow the company to add more features and functionalities in
the future.
The system should be able to offer high performance to users and process their request using the shortest
time.
B. Specification of Acceptance Criteria
1. Quantification of business benefits
Holiday Inc. is an airline company based in Australia and has grown gradually overtime and want to
improve the current information system to add more features and support their daily operations. Have an

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integrated system like the one proposed by the business that includes travel service reservation, finance and
accounting, flight reservation, marketing and sales, and human resource management. This will enable the
customers to have a “one-stop-shop” system for all their travel needs (Atkinson, 2015). Centralizing the
reservation information system offers an effective mechanism that will remove the mistakes that customers
often make during the booking process. Additionally, customers will be able to track their booking details
and status. By giving the customers extra services like car hire and hotel reservation they will be able to be
more loyal to Holiday Inc. The system will enable the company to generate more revenue and reduce
operational costs because most process will be automated (Johanson, 2014). Moreover, the finance and
accounting module will help in managing company revenue both income and expenses and can be able
generate the various finance reports such as expenditure reports, profits reports and many others. The
Human resource module will facilitate easy recruitment, training, payroll management, and easy
management of employees (Rouse, 2015). The sales and marketing module will help the company to learn
about their customers and their preferences and focus on them. This will lead to increase in sales.
2. Specification of acceptance criteria
System acceptance by users is very important, therefore, several test criteria need to be performed in order
to check all the user requirements have been met (Kaplan-Moss, Holovaty, 2017). The following
acceptance tests need to be done:
Unit/ module testing is carried out to ensure that ever module of the system is working properly and gives
desired results.
Integration testing is performed to check if all the modules are working and collaborating together
correctly
Recovery testing is done to check on the ability of the system to recover from errors (Ross, 2013)
Security testing is very essential to check for the security abilities of the system to protect company and
customer information from internal and external threats.
Acceptance testing is done after all the other tests have been carried out where users interact with the
system to check if the system meets all the requirements set out (Mozilla Developer Network, 2015).

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3. Quality Assurance Testing
Conclusion
By implementing an integrated system like the one proposed by Holiday Inc., the company will gain
several advantages including cost effectiveness, easy management of resources, improved performance
among other benefits. Also, will enable the customers to have a “one-stop-shop” system for all their travel
needs. Centralizing the reservation information system offers an effective mechanism that will remove the
mistakes that customers often make during the booking process. However, system acceptance by users is
very important, therefore, several test criteria need to be performed in order to check all the user
requirements have been met.

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Refence List
Atkinson, B. (2015). How does online check in work? Available:
http://www.travelsupermarket.com/blog/how-does-online-check-in-work/. Accessed: 18th October, 2018.
Borodescu, C. (2013). Web Sites vs Web Apps: What The Experts Think. Available:
http://www.visionmobile.com/blog/2013/07/web-sites-vs-web-apps-what-the-experts-think/. Accessed:
18th October, 2018.
Chaffee, A. (2012). What is a web application? Available: http://www.jguru.com/faq/view.jsp?
EID=129328/. Accessed: 18th October, 2018.
Crosby, T. (2017). How Airline E-Tickets Work. Available:
http://adventure.howstuffworks.com/destinations/travel-guide/tips/how-airline-e-tickets-work.htm/.
Accessed: 18th October, 2018.
Django Software Foundation. (2013). Django Documentation, FAQ: General. Available:
https://docs.djangoproject.com/en/1.8/faq/general/. Accessed: 18th October, 2018.
Encyclopedia Britannica Online. (2015). Website. Available: http://www.britannica.com/topic/Web-site/.
Accessed: 18th October, 2018.
Encyclopedia Britannica. (2015). HTML. Available: http://www.britannica.com/technology/HTML/.
Accessed: 18th October, 2018.
GazetteLive. (2011). The benefits of booking flights online. Available:
http://www.gazettelive.co.uk/news/local-news/benefits-booking-flights-online-3693877/. Accessed: 18th
October, 2018.
Holiday, L. (2014). Web design vs web development: what's the difference? Available:
http://www.skilledup.com/articles/web-design-vs-web-development-whats-difference/. Accessed: 18th
October, 2018.
Johanson, M. (2014). How The Airline Industry Has Evolved In 100 Years of Commercial Air Travel,
Available: http://www.ibtimes.com/how-airline-industry-has-evolved-100-years-commercial-air-travel-
1524238 Accessed: 18th October, 2018.
Kaplan-Moss, J., Holovaty, A. (2017). The Definitive Guide to Django. New York. Apress.
McGuigan, B. (2015). What is web design? Available: www.wisegeek.org/what-is-web-design.htm/.
Accessed: 18th October, 2018.

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Mozilla Developer Network. (2015). Available :
https://developer.mozilla.org/en-US/Learn/Getting_started_with_the_web/JavaScript_basics/. Accessed:
18th October, 2018.
Ross, G. (2013). Airline Reservation Systems History 101. Available:
https://www.cbtravel.com/blog/2013/11/airline-reservation-systems-history-101/. Accessed: 18th October,
2018.
Rouse, M. (2015). e-commerce (electronic commerce or EC) definition, Available:
http://searchcio.techtarget.com/definition/e-commerce/. Accessed: 18th October, 2018.
Rouse, M. (2015). Website definition. Available: http://searchsoa.techtarget.com/definition/Web-site/.
Accessed: 18th October, 2018.
Shannon, R. (2012). What is HTML? Available:
http://www.yourhtmlsource.com/starthere/whatishtml.html/. Accessed: 18th October, 2018.