BSBINS601 - Analyzing Business Issues & Information at Bounce Fitness

This BSBINS601 report provides a detailed analysis of business issues at Bounce Fitness, focusing on language barriers and lack of visibility. It includes information sourced from staff and customer feedback, along with business performance data. The report reviews the sourced information, identifies knowledge and data requirements, and evaluates the pros and cons of addressing these issues. Stakeholder consultations with employees are documented, and information sources are recorded. Finally, the report outlines organizational requirements for decision-making, sets analysis objectives, and presents analysis and conclusions based on the sourced information, including statistical analysis, pattern analysis, and emerging trends.

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Location:
2021

Submit the workbook responses to your assessor. Include anysupplementary documents/sources used to
complete your responses, such as:
 Staff feedback on business performance from at least one staff member
 Customer feedback on business performance from at least one customer
 At least two types of business performance data relevant to staff and customer feedbackoutlined
Workplace/Organisation Bounce fitness
Your Work/Job Role Project manager
Information Sourced
Business performa nce related
staff feedback
 Main purpose of staff feedback is to gain the information about
the current situation of the company.
 The aim of gathering feedback is to improve the communication
in the organization, employees and customers.
 It can be in the form of conversation , complaints form the
employees and online feedback.
Business performa nce related
customer feedback
 The suggestion is related to the issues that the customer is facing
regarding the improvement in the products and services that is
offered by the company.
 It can be through various sources such as customer complaints,
responses through surveys conducted and online reviews .
Business performance data i. Provides benchmark: The performance report provides the
current position of the company. It is essential to provide
benchmark that helps in identifying the areas of improvement
that is to be made in the organization. It increases the
transparency and communication at all the levels of the
company. The financial performance data that is related to the
revenues that is generated by the company over period of time.
ii. The other is the customer related performance data that includes
the customers attribution rate that can be calculated by taking
number of customers lost during that period of time and
dividing it by the total number of customers of the company.
Review of Sourced Information
Issue The main issue highlighted which can be a major issues
and can affect the functioning and operation of the
business is language barrier. This issue is very common
in many organizations as every employee comes from
different cultures

Business issue 1
Definition Language barrier is very common in the companies as
there are several employees that comes from different
cultures and backgrounds. It is the term that prevents two
people to understand the information that is being
conveyed.

Business problem
caused
This problem arise when two people speak in different
language and cannot understand which results into lack of
communication.
Business issue 2 Issue The other issue is lack of visibility
Definition Lack of visibility is defined as not able to understand the
roles and responsibilities and any task that is assigned to
an individual for accomplishing the goals and objectives
of the company.
Business problem
caused
It can be due to lack of proper communication between the
leaders and subordinate and also lack of clarity.
Analysis of Business Issues
Business issue 1
Knowledg
e requireme
nt
I. Use visual methods of communicating with the
employees to overcome this issue
iii. Repeat and be able to respect other as it requires
patience and understanding and also work on
improving it.
Data requirement i. Having conversation with the employees and
know about their issues they are facing related to
language.
ii. Through surveys data can be collected from the
employees
Knowledg
e requireme
nt
i. Effective communication skill is required that will
build effective relation among the manager and
employees.

Business issue 2 ii. It is required for the employee to participate in
the activities of the company and focus while
receiving directions.
Data requirement i. Having conversation with the employees and
know about their issues they are facing related to
language
ii. Through surveys data can be collected from the
employees
Evaluation and Critique of Knowledge and Data Requirements
Business issue 1
Pro  Effective communication
 Better growth of the company
Con  Delay in understanding and decision making
Business issue 2
Pro  Proper accomplishing of the goals and objectives
 Effective understanding of the task and activities
Con  Lack of communication
 Negative outcomes which can affect the company.
Analysis of Business Issues
Business Issue 1
Information
Sources
i. Organiza tiona l document:
 Discuss about the cultural differences and use of simple language
ii. Use visuals in order to communicate with the employees

Business Issue 2
Information
Sources
i. Communicate with the workers and listen to the issues
ii. provide training to the employees in order to enhance their level of
understanding.

ASSESSMENT TASK 2
Source reliable and valid information on business
issues
Submit the workbook responses to your assessor. Include any supplementary documents/sources used to
complete your responses, such as extracts of organisational documents you used to source the information.
Youmust also submit evidence of consultation with at least twostakeholders.
Evidence must be at least one of the following:
 Email correspondence
 Meeting minutes
 Video recording of the meeting conducted with the stakeholders

BSBINS601 Manage knowledge and information
Workplace/Organisation Bounce fitness
Your Work/Job Role Manager
Knowledge and Data Requirements
These are the requirements identified in Workplace Project Task
1
Knowledg
e
Collected
from
Stakehold
e rs
Information Sourced
Review of Information Sourced
Record review of information sourced to ensure
that this is relevant, reliable, and valid, as
well as free from contradictory or ambiguous
information.
Business issue 1
Knowle
dge
requireme
nt
i. Use
visual
methods
of
communic
ating
The
information is
collected from
the employees
It is required that it is important to use
effective methods of communication
which will help to overcome the issue
that is faced by the employees as they
don’t understand what is being
communicated due to cultural
differences
The information sources is reliable as the
information is gathered form the internal
employees those who are facing this issue
as it is affecting their performance
resulting into impact on the company.
Ii .Repeat
and respect
as it
requires
patience in
overcomin
g the
problems
Knowledge is
collected form
the employees
and other staff
members
It is required to provide regular
training and communicating with the
employees and conversation was done
with the employees also the survey was
conducted within the organization.
The information sourced is reliable as
communication was done with the top
managers to ensure that the employees are
facing this problem which is affecting
their performance.
Data requirement i.
conversati
on and
communic
ation
employees The information is collected by having
interaction with the employees which
helps us to know about the problems
they are facing due to difference in
cultures and out of 50 employees 40 of
them is currently facing this situation.
The information sourced is relevant as
every employee has different level of
understanding but the top level managers
are making efforts to resolve this issue.

BSBINS601 Manage knowledge and information
iii. Through
surveys
data can be
collected
Employees
and managers
From the survey conducted more than
half of the employees are currently
facing this issue.
The information is collected form the
managers which have monitored this
situation about the difficulty faced by the
employees .
Version: 1.0 Page 29 of 173
Created: January 2021 Last Reviewed: January
2021

BSBINS601 Manage knowledge and information
Central of Technology P ty Ltd | CR I C O S: 03217C |T OID: 22302
Business issue 2 Knowle
dge
requireme
nt
I Effective
communic
ation skills
Employees Information sourced from the surveys
and interacting with the employees
The information is reliable and relevant as
the data is collected by taking the views
and opinions of the senior members of the
company.
ii. effective
organizatio
nal
manageme
nt skills
Employees,
customers
Surveys The information is reliable and relevant as
the data is collected by taking the views
and opinions of the senior members of the
company.
Data requirement i. surveys
and
communic
ation
Employees Surveys The information gathered is correct as it
is collected from various superiors and
also top management in order to resolve
the issue.
Ii .conducti
ng surveys
and
questionnai
res
employees Surveys The information gathered is correct as it
is collected from various superiors and
also top management in order to resolve
the issue
Stakeholders Consulted
Identify at least two relevant stakeholders you consulted.
Name of
stakeholder
Type of stakeholder Work role of
stakeholder
Date and time of
consultation
Discussion
Outline the agenda items for
consultation
I .John Employee Marketing department 12.00 p.m. In order to find the solution to reduce
or eliminate the language barrier
Ii .David Employee Accounting department 12.30 p.m. To find the solutions to eliminate the
barrier of lack of visibility

BSBINS601 Manage knowledge and information
Central of Technology P ty Ltd | CR I C O S: 03217C |T OID: 22302
Sources of Information Accessed
Record all the sources of information used in preparing your responses and the type of information sourced.
Source Type of information sourced
Employees To know about the difficulties faced by the employees while communicating with their superiors and co-
workers.
Employees The issues are affecting their performance

BSBINS601 Manage knowledge and information
Central of Technology P ty Ltd | CR I C O S: 03217C |T OID: 22302
ASSESSMENT TASK 3
Analyse information for organisational
requirements
INFORMATION ANALYSIS REPORT
Learner Name Suresh Surjani
Workplace/
Organisation
Bounce Fitness
State/Territory Hobart
Date Completed
INFORMATION ANALYSIS REPORT TEMPLATE
Organisational Requirements
These requirem ents must be relevant to the business issues identified in Workplace Project Task 1
Organisational requirements for decision-
making.
Provide details of at least two requirem ents
i. The organizational need to focus on making improvements in overcoming the language barriers and create
favorable organizational culture that will helps in resolving the issue. The company is required to provide
proper training and development programs which will help the employees top participate and also
enhance their understanding skills.
ii. The organization should organize various group discussions that will helps in motivating the employees to
participate and communicate with their co-workers.