COIT20251 Business Analysis: Comprehensive Knowledge Audit Report

This report provides a comprehensive analysis of knowledge audits within the context of business analysis. It covers the core competencies of a business analyst, essential skills for success, and the importance of both external and internal environment analysis using tools like SWOT and PESTLE. The report also delves into techniques for requirements elicitation and reporting, highlighting the significance of effective communication, problem-solving, and adaptability. Furthermore, it explores the relationship between organizational strategy and knowledge audit plans, emphasizing the need for alignment to achieve business objectives. The report also touches on leadership in business analysis, discussing the importance of teamwork, conflict resolution, and continuous improvement. Finally, the report discusses the importance of strategic management for business success and various methods for information gathering including interviews, user observation, questionnaires, and joint application design.

Knowledge Audits for Business Analysis
Student’s name
Institution Affiliation(s)

Question One
Business analyst focuses on the business portion of the system. A business analyst
focuses primarily on helping to create and develop the business values of the system as well as
helping create new policies and processes for the company (Dennis. 2012).
A business analyst holds significance inside the organization and they affect choices every
day. A business analyst can go into the field under any division, for example, managing an
account, fund, HR, IT and some more. With the end goal for us to legitimately talk about the
necessities of a Business Analyst we should comprehend what an analyst does (PEEL, 2012). As
an organization develops the requirements of the business may change this is the place an analyst
comes in to set up the organization for that advancing change? We would catch the necessities
and the means to legitimately roll out this improvement and convey it to the partners, we
essentially play a contact between the partners and different divisions inside the business to give
an arrival on the primary concern that advantages the business as well as its financial specialists
too (ROCKOFF, 2014). The Analyst has a few assignment to finish and the principle errand is
the capacity to convey viably among their associates. Given beneath is a rundown of extra
assignments, obligations and duties expected of a Business Analyst:
a) Quality of a Business Analyst may incorporate some degree in innovation for example
Computer Science
b) Another quality a Business Analyst ought to have is the capacity to be agreeable in the
board room and before the planning phase.
c) Be an issue solver. Another best characteristic for the Business Analyst is having the
capacity to supply choices. He or she will recognize what is accessible and from whom.

d) Being receptive is a decent quality for the Business Analyst. A business analyst should be
in a position to listen and evaluate each and every opinion, suggestion or means that can
lead to solving a problem (RUDMAN, 2016).
e) A Business Analyst should be able to break down the qualities of another person. He or
she can demonstrate that individual where their ability can help a task.
f) A business analyst must possess critical analytical skills. The skills should help him in
analyzing the key business aspects of the system.
g) Business analysts should be in a position to do a Business value addition evaluation of a
system. The findings they come up with should help in critical decision making of the
organization (SUPERCORP, 2014).
h) Most business analysts are given the responsibilities of coming up with business
processes and defining system policies. Therefore, a person desiring to become a business
analyst should be able to handle such tasks with competence.

Question Two
a) Define and archive the businesses capacities and procedures.
b) Acts as a contact between divisions, for example, IT, Consultants, Customer benefit,
Sales, End clients, and so forth.
c) Develop attainable prerequisites for new frameworks or procedures that will be
actualized.
d) Ability to distinguish upgrades for existing frameworks and new frameworks and to
likewise ensure the projects guarantee the requirements of the end clients.
e) Identifies unique tasks which are possible for the business development, and give
powerful approaches and systems which are savvy for the business to keep running
(UNDERHILL, 2015).
f) Communicate with administration of approaches to actualize the new strategies and
techniques that will permit the representatives consistent improvement at work.
g) Create instructional booklets and aides for nonstop advancement.

Question Three
a) SWOT analysis model- The SWOT examination is a champion among the most surely
understood key examination models. This incorporates looking characteristics and
inadequacies of your business' abilities, and any openings and perils to your business.
When you have perceived these, you can assess how to profit by your characteristics,
confine the effects of your weaknesses, exploit any openings and reduce the impact of
any risks (WESKE, 2012).
b) PESTLE analysis - Pestle examination is an acronym for "Political, Economic, Social,
and Technological, Legal, and Environmental investigation". Basically, Pestle
investigation is a systematic structure and corporate viewpoint used to assess the
organizations inside activities as submerged in a regularly evolving commercial center.
Pestle examination is a key apparatus for understanding organization development or
decay, the company's situation in a natural scene, and potential directions for organization
contribution a financial domain managed by the administration and always showing signs
of change because of mechanical factors.
c)

Question Four
There is a relationship between organizational strategy and knowledge audit plan such
that diverse techniques regularly require the utilization of various hierarchical procedure. Below
are examples to show how both are in relation to each other.
Example:
For instance, a separation procedure went for expanding quality generally succeeds best
in an adaptable system where it advances development. Also, at the corporate level, when
directors seek after vertical mix, broadening and worldwide development, an adaptable system is
expected to give adequate coordination between various business offices and divisions. As such,
these strategies are more suited toward a Flat or Horizontal hierarchy structure where the span of
control is wide allowing managers not to feel overstretched and line of communication is short
making firm more responsive to change and giving employees greater flexibility which promotes
innovation in the organization. Simple and faster decision making, and the ease for a business to
adapt to change. “Whereas, a low-cost strategy aimed at driving down costs works best in a more
formal structure with more conservative norms, which gives managers greater control. Linking
corporate strategy with knowledge management strategy is the first step towards KM
implementation in organizations. Here, a clear understanding is necessary of the present state of
the organization and the work needed for achieving its business objectives, as well as the skills,
competences and knowledge presently available and needed for reaching the business goals. This
is considered as filling-in existing knowledge gap (what the organization should know and what
it does know) in order to bridge the recognized strategic gap (what your organization is doing
and what it should be doing).” (GOUROVA, 2009, p 607)

Question Five
Successful authority in business examination requires cooperation, agreement, conveying
for comes about, and shared administration. Hone the authority abilities required to fill in as a
compelling contact between the business group and the improvement group. Learn methods that
expand your initiative style and propel your business investigation vocation. Create abilities that
assistance increment consumer loyalty and advance item improvement efficiencies. Pick up
hands-on involvement in dissecting phases of group improvement and expanding client inclusion
and possession. This course clarifies the difficulties and issues concerning administration and
how to best address these difficulties. It encourages you survey your very own styles, portrays
the phases of group advancement and obstructions to group execution, and discloses how to
improve correspondences, resolve clashes, and arrange win-win arrangements.
Creating and leading teams is a fundamental authoritative aptitude in today's world.
Teams are important organized structures, and are the cells of an organizations success. The
reality is organizations require another aggregate way to deal with arranging and basic leadership
in light of the fact that the issues are excessively mind boggling for one individual (Carlock,
2012). Some teams lose because of ineffective leadership. The leader's part is to address social
and specialized situations, and combine talents individuals. Groups possess scholarly assets, and
effective leaders offer the group assistance on how to perform. Creating and maintaining a
successful group requires thinking and arranging, so the group can venture from being a
gathering of outsiders to a united force with shared objectives and purpose.
Pioneers who put themselves in support of their association, perceive the blessings and
gifts of others, and call them forward through engaging activities. Individuals react with
hierarchical citizenship by helping each other, stepping up, taking part in different exercises, and

assuming liability to constantly create themselves as potential pioneers of their associations.
Administration is a lifestyle that profoundly improves our way of life and our business.

Question Six
The key and most relevant process in business management in organizations is the
understanding of the various strategies that facilitate the realization of better and successful
business performance. Notably, for parties like company stakeholders, the process of business
management is critical as it is influential in determining the profitability of the company thus rate
of returns on their capital investments. As such, strategic management and planning processes
mainly focus on the combination of energy of the various organizational functioning units to
bring forth the achievement of superior market dominance as well as better quality of their
offerings. The purpose of this paper is to provide an analysis of the Nestle Company industry and
market strategies that enable them to be successful in their business operations.
In this sense, the paper evaluates the strategic measures undertaken by the management of
the Nestle Company in facilitating the development of strategic intent of the operational
capabilities in regard to internal and external business environments. Through the paper, Nestles’
strategic management policies would be brought forth to provide a succinct understanding of
their ability to attain competitive market advantage. Their strategy formulation which is inclusive
of corporate and business-level strategies are analyzed as well. Additionally, the paper assesses
the organization’s ability to identify market opportunities and threats that correspond with
external environment and thus deciding on the allocation of their available resources towards
attaining a common objective.

Question Seven
The most ideal process of gathering information is the Interview method. We have two
types of interviews which includes the Group interviews and One on One interviews, with the
latter being the mutual technique for gathering requirements. Clients who to be interviewed are
identified and they should be involved in the system. During an interview it is vital to ask both
opened ended and closed questions. Open ended questions are type of questions that require the
interviewee to explain their thought and helps in gaining valuable knowledge on how the
interviewee interact with the system (WYSOCKI, 2011). These questions provide the
interviewer with a chance to get more details from the clients by using follow up questions.
However, if the analyst is looking for specific answers then it is advisable to use the closed
ended questions which have specific answers in different formats for the interviewee to choose
from. It is important to recorded the interview to capture all the details and for easy retrieval of
the information.
In cases where the investors have problems in clarifying what their task comprise of and
what their requirements maybe then the method of User Observation is implemented. This is
process helps the analyst get the full information on how the user interacts with the system on
first hand basis (Powers, 2014). For maximum results three unlike periods of observations are
planed that is low, normal and peak periods. Observation method is regularly used to
authenticate information that was earlier collected. With the approval of the company video
recordings are vital to capture all the data to be reviewed later.
If an analyst has a short amount of time then it is advisable to use Questionnaire method
of gathering requirements. It comes in handy if there are thousands of respondents whose
contribution is desired to aid in forming system requirements (KUMAR, 2018). The questions

are structured basing on the project objectives or aims. The questionnaire should be short and to
the point with the how, when, what, where and why questions.
However, if the analyst objective is to get the design right at the first trial then the best
method of gathering data is by the Joint Application Design in which the managers, users and the
developers all attend a joint session or workshop (Valacich, 2015). The involvement of the user
throughout the workshop is advantageous since they are the ones to use the system and therefore
there contribution is vital. In addition the users involvement helps eliminate the frustrations
involved in the system development process. The system developers are there to observe and
learn from the users while the managers provide the organizational aspect of the system.
The analyst may use the analyzing existing document method which involves reviewing
documents and the current process. It provides the analyst with basic information about the
stakeholders involved with the system. The documents help the analyst understand the principals
and rules for the organization (Kumar et al., 2013). Mostly this process of gathering requirement
is used as an addition to obtain information from questionnaires, observations and interviews.
Another process that cannot be used on its own as a method for gathering is prototyping. In this
process the user provides the requirements in which the specialist can mass in directly and
display to the user the result. Prototyping allows the user to see the results of their requirements
and hence can change or add new information to provide the idea requirement (Valacich, 2015).
After several trials the prototype will be used to create a model from which the actual system
will be generated.
Finally we have seen various processes are involved in gathering and analyzing
requirements. The technique in gathering and analyzing the requirements may differ depending

on the circumstances and limits. However using the countless techniques to complement each
other helps in realizing comprehensive requirements.
Prerequisites elicitation is the initial phase in the necessities designing procedure. Its will
probably evoke data significant to the issue or the arrangement. This data will be then dissected,
archived in type of prerequisites and related models, approved lastly oversaw all through (in any
event) the task life cycle (BAETS, 2005). Prerequisites elicitation is a very "human-serious"
action, which depends on the inclusion of the correct partners. Elicitation exercises are probably
going to intercede with prerequisites investigation and documentation amid the necessities
improvement process.
The essential elicitation procedures we as a whole utilize are meetings and workshops.
Beside these essential strategies, some extra procedures might be utilized. All in all we can
partition elicitation systems into two classes (JESTON, 2017):
a) Qualitative elicitation strategies. They help to find the largest conceivable scope of
facts about an issue at hand. Interviews and workshops fall into this category. Eg
observations (like formal observation, shadowing, protocol analysis, apprenticeship),
prototyping, focus groups, scenarios, card sorting, background research.
b) Quantitative elicitation systems. These procedures give advance bits of knowledge into
the current issue and are worried about volumes and frequencies (e.g. what number of
requests are taken, to what extent does it take to process them).Eg questionnaires,
document analysis, timesheet